PCS is Awesome

I have been using PCS Express for over 6 years and it has allowed our business to grow and enabled us to work from home when needed. Their support is second to none and the on demand training videos are great. The integration with our partners was seamless.

Pros

Ease of Use, Training is Top Notch and On Demand, Support is Fast, Cloud Based to use anywhere with an Internet Connection, 100% up time in 6+ years, Accounting in Software so no need for outside solution, Endless detailed Reporting, Integrates with Omnitracs ELD System, Integrates with EFS Fuel Platform, HR Management, Equipment Management. This software is such a great solution for us as an asset based Trucking Company.

Cons

I have no complaints about this software. They are constantly improving and adding relevant features.

PCS Express helps to streamline

It's been a good experience the last few years. Without Express, we'd still be spending dozens of hours weekly just typing up invoices within Quickbooks.

Pros

The biggest thing that we love about Express is the auto-rating features. It makes training new billing clerks a snap, because we don't have to show them the intricacies of each different customer. Further, we really enjoy the access to load information. You get back what you put in, so if you add all the information on a BOL, it means you can easily search for that information when you really need it.

Cons

It's not built for Canadian companies, and you have to manually add GST to each invoice which can get tedious.

Great at dispatch/Much to be desired for other features

The dispatch is great, and if they offered only this as a module with driver payroll & fuel card imports with the ability to interface with Quickbooks I would love this program. As it is they force the whole package on you and it falls just short in so many areas that is makes the program overly frustrating. The support is great and they are willing to offer you many work-arounds for items that fall short. They are also willing to offer paid customizations for changes that the program should already include. The program is just not quite done in so many areas.

Pros

Dispatch is a breeze and is the shining star of this program.

Cons

Accounting is inflexible and many features do not work as intended. The time off function is nearly unusable. Maintenance is clunky. They have plenty of "work-arounds" for items that come so close in concept but just cant seem to cross the finish line for full functionality.

Fast, Robust, Dynamic

Excellent hands on training and dedication by the PCS team to train our employees on the best practices and provide tools to utilize the system in order to reduce manual labor and admin work.

Pros

PCS has been a wonderful platform to work with. The training is robust with a lot of hand on videos and webinars. The roadmap shows that PCS is determined to continue to enhance the software to meet the needs of the industry. We enjoy the security and reliability of a cloud base system and the price point meets our company needs.

Cons

If for some reason the software goes down, which is rare but can happen, the company is at a stand still and cannot jump to a backup on the fly.

Functional software

Considering we had a three month install and have been using it for 10.5 months, I have had a positive experience, thus far, using the PCS software

Pros

The feature I like the best is the one that allows the loads and trips to flow through to the accounting side with one click drill down

Cons

The feature the still needs some refining is the reports. The reports are functional, but don't always give you all of the information you need.