It's been a good experience the last few years. Without Express, we'd still be spending dozens of hours weekly just typing up invoices within Quickbooks.

The biggest thing that we love about Express is the auto-rating features. It makes training new billing clerks a snap, because we don't have to show them the intricacies of each different customer. Further, we really enjoy the access to load information. You get back what you put in, so if you add all the information on a BOL, it means you can easily search for that information when you really need it.

It's not built for Canadian companies, and you have to manually add GST to each invoice which can get tedious.

PCS has stopped almost all double entry and tracking for my business. We can easily track all our assets and transactions.

PCS offers a complete accounting product with easy to use modules and ready to run reports for auditing and tracking your financial progress. Driver payroll works great, but best of all the fuel and escrow balances work so well behind the scene making things simple and reliable.

I used to use a premium accounting software that was separate from my dispatch software, but with PCS it's automatic with no double entry. If I have anything negative to say about the accounting and payroll, the payroll is too restrictive and limited. I use a payroll service whose tax computations never match PSC and therefore we have to make a journal entry to wash things out correctly. When I say limited, I'm referring to the number of fields allowed for additional pay like Bonus, Vacation, Holiday. If they all happen on the same payroll, I'm limited to only one selection.

They are very bad to do business with

mobile app somewhat seemed to work for drivers documents scanned directly into the load

I believe that [sensitive content hidden] misrepresented the PCS Software to me when he was selling us on the product.1. It is not easy to use, many times we need to find work a rounds which means more work.2. The software has never integrated with Omnitracs like it was sold to us (attached is the email that we get everyday reminding us that it does not work like sold to us)3. The software does not move loads between the brokerage and trucking side (load share) without a lot of work and it doesn't allow the brokerage to make any money unless we change amounts after we move the load. Which means another work a round. We have to manually map every location when sharing a load which means more time and a slower system.4. The more stops on a load the slower the software runs5. [sensitive content hidden] has not reached out to us since last week when I demanded someone to talk to convince us to continue using this software. (I'm guessing nobody cares about PCS software or its customers)6. The Drivers Application is not really an application. Again misrepresented7. [sensitive content hidden] knew we were at go time last Friday[sensitive content hidden] and he knew we were not up and running with an error free system and we haven't heard anything from him. (again not living up to the exceptions that were conveyed went [sensitive content hidden]was selling us on PCS)8. PCS Software locked us out of our account with out any conversation or knowledge of them doing this. very very bad business model

Excellent hands on training and dedication by the PCS team to train our employees on the best practices and provide tools to utilize the system in order to reduce manual labor and admin work.

PCS has been a wonderful platform to work with. The training is robust with a lot of hand on videos and webinars. The roadmap shows that PCS is determined to continue to enhance the software to meet the needs of the industry. We enjoy the security and reliability of a cloud base system and the price point meets our company needs.

If for some reason the software goes down, which is rare but can happen, the company is at a stand still and cannot jump to a backup on the fly.

Good

Data track very easy. Can pull up multiple reports.

Hard to get a full report of all expenses each truck has.

N/A

Being leveraged into paying for an additional year of service in order to keep access to "OUR" data in order to run reports for tax purposes after closing the business at the end of the year.

Relaying on my experince, I would have to say that PCS can be a part of Trucking Business with its accurancy, clearness, easy to access all neccessary files or get them in a very short time.

Driver Payroll layout I liked most, because you can use it for 1099 and other purpose. That's most important thisng in trucking at the end of year calculation taxation.

There is not feature I disliked so far. But I have a recommendation, if you want to generate one driver's working period of 1-3 months you have to open each Payroll Batch one by one. What I am going to say is that feature should be reviewed that user can generate one driver's full settlement in single tab or option etc.

Enjoy how system integrates our Operations and Accounting silo's. Always someone helpful available to assist

Integration with other vendors, billing and AP

Payroll - would be nice if we could see integration with payroll service provider

I just love what PCS has offered so far.

It's comprehensive, includes almost everything & it's customizable.

Sometimes, it's not so easy to navigate. Bit more expensive than other platforms however, it's worth it.

I love customer support. They are ready to help whenever I have a question. Hi, John!

Fleet related features. It lets you add equipment to the software and allows to open work orders, with prices for parts and labor. PCS also has a good storage that helps to keep invoices, pictures and reports in it! Good "Unit" system. You are able to add a driver, truck, trailer and a company and just click on it when you need it to assign it

I would say that people who are not familiar with its interface, would not accept PCS. It seems to have an old interface. But in the business, you use what works, right?

Overall, the features of the TMS are a benefit to our organization. The decline in customer service since PCS took ownership have been disappointing but not enough of a reason to change yet.

PCS purchased UltraShip TMS which was intuitive, easy to use, had great order management, shipment creation, route optimization, reporting, and invoicing. All these features remain.

Customer service has declined precipitously since PCS purchased UltraShip. PCS has failed to hire and train knowledgeable customer support staff who know the software. There are occasional bugs and issues that we find as daily users. In the past, support tickets to repair would be handled and communicated in a timely manner. We now are required to hold biweekly meetings for updates due to lack of progress and communication. Carriers are charged an amount to connect to the TMS with EDI, this amount increased 250% since PCS took over. Recently, our carrier made us aware that they paid and sent six emails over two months asking for updates on the setup which were all ignored by PCS support.

Overall the experience is excellent.

Ease of use, all in one transportation software solution.

Freezes at times when billing or using multiple screens, dual monitor view is iffy.

I like PCS but their support was pretty bad. It has improved but as with most tech driven companies it is still not great. They have some really great people but maybe stretched too thin.

I like the TL platform. The LTL platform works okay for our consolidation. Accounting function works well for me. I do not do the day to day accounting work, but the information is need is easily obtainable.

Not really a fault of PCS but I wish the LTL platform was geared more for consolidation. We have to do several work arounds to make the system fit our needs.

It has integration with most of vendors. Automaticaly deducting fuel usage.Tracking through KT ELD. PC miler integration. Best thing is free mobile app through which we dispatch loads to drivers. Not sending rate cons and exchanging lots of emails. One click and driver has all the info.

Software is very complext, therefore of course lot of fetures that makes it bit harder to use when first start.Eventualy we got most out of it, and proved to be better then ones we used before.

I am overall very pleased with PCS. It is efficient to view both loads on the schedule and loads currently in progress. The Fleet and Accounting functions are also easy to learn and use.

I like that it is easy to use, somewhat customizable, and customer service is very helpful. It was easy to integrate and get started quickly.

It would be nice if there was a separate contact field to indicate who sent a specific order when dealing with customers that have many agents. It is also expensive per user license.

We have had a lot of issues with PCS in the last 6 months, with constantly being kicked out. We also have issues with trying to figure things out, and not having anyone to call and talk to.

Okay to use. Could be better, I honestly have nothing super good to say about it because we have had so many issues in the past couple weeks.

Training material is not useful, and would be better if we had a rep to come and check in with us, but we dont.

Our old software was 2 different programs & they did not talk to each other so fleet maintenance had to be manually input into the other program this one handles all aspects of running a trucking company.

All features of this software are great Dispatch & Accounting & Fleet maintenance. It is very user friendly. It was a very easy transition when we bought the software.

We have been using this software for years & they keep improving it so we have not found anything we don't like about this software.

PCS has been an awesome experience and partner for Transco Express Corp.

PCS has allowed us to grow with ease. As we have added terminals, installing and training new employees has been a breeze. The training videos and support provided by PCS is above and beyond any other. Transco Express has grown from 2 trucks to over 150 trucks. PCS has been with us every step of the way.

This is a hard question. I am trying to pin point an area that PCS can improve on. However, I am struggling to do so. I really have no issues with PCS at all.

Technology is as powerful (and in some cases even MORE powerful) as the big guys, but the service and support is personalized and consistent with what you'd get from a boutique provider. Best of both worlds.

Super easy to use and navigate. Great carrier and rate management features, and very useful appointment scheduling function. Also very effectively allows me to manage our private fleet from the same screen as our common carriers.

Couldn't really think of anything I would change about it.

Though account managers seem to change frequently, they have all been very attentive and pleasant.

The functionality of the product is very intuitive. The solution also offers great insight into company performance KPIs.

I wish it was accessible from mobile devices

Overall i am very satisfied with this product it is easy to use and easier to train on

i like the ease of use and its not overly complicated. Everything works smoothly with the work flow

The display of information seems a little outdated looks wise.

Our everall experience is fair.

Product use is very easy. So many features that makes our life easier.

You should provide more trainings to your customers and have them trained so we don't need to call customer support.

This is a great software with good technical support when you need it. Product is very easy to use compared to other software I have used in the past. PCS has great price points compared to other software.

very user friendly with great support .

I really cant find anything that I don't like with this Software.

Ease of use, integrates well with other software that we use, everything in one place.

Customer support is dreadful and slow to respond. Training resources aren't terrific.

We enjoy using PCS. It is easy to navigate through.

PCS is very easy to use. It is a very useful asset to our company.

I cannot really think of any cons at the moment.