All PCS TMS Reviews
1-25 of 138 Reviews
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Emerson
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
PCS Express helps to streamline
It's been a good experience the last few years. Without Express, we'd still be spending dozens of hours weekly just typing up invoices within Quickbooks.
PROSThe biggest thing that we love about Express is the auto-rating features. It makes training new billing clerks a snap, because we don't have to show them the intricacies of each different customer. Further, we really enjoy the access to load information. You get back what you put in, so if you add all the information on a BOL, it means you can easily search for that information when you really need it.
CONSIt's not built for Canadian companies, and you have to manually add GST to each invoice which can get tedious.
Reason for choosing PCS TMS
Better price point, better functionality, and the team seemed very committed to training us how to use the software properly.
Vendor Response
Hi Emerson, We are so happy to hear that PCS has been helping you over the last two years. I've passed your feedback to our developers. We appreciate you taking the time to share your thoughts.
Replied March 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
With over 2 years experience using PCS
PCS has stopped almost all double entry and tracking for my business. We can easily track all our assets and transactions.
PROSPCS offers a complete accounting product with easy to use modules and ready to run reports for auditing and tracking your financial progress. Driver payroll works great, but best of all the fuel and escrow balances work so well behind the scene making things simple and reliable.
CONSI used to use a premium accounting software that was separate from my dispatch software, but with PCS it's automatic with no double entry. If I have anything negative to say about the accounting and payroll, the payroll is too restrictive and limited. I use a payroll service whose tax computations never match PSC and therefore we have to make a journal entry to wash things out correctly. When I say limited, I'm referring to the number of fields allowed for additional pay like Bonus, Vacation, Holiday. If they all happen on the same payroll, I'm limited to only one selection.
Reasons for switching to PCS TMS
PCS stopped the double entry and added on-line access and I needed a more up-to-date product.
Vendor Response
Thank you for your feedback, we really do appreciate it!
Replied April 2022
Nicole
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2023
PCS
It has helped us a lot in some ways but could be so much greater if they worked with their customers more to see what exactly we need from their software.
PROSThe elimination of paperwork and how quick we are able to invoice now.
CONSThe pricing structure to add one more user. You have to pay a setup fee an a HUGE additional price increase to go to the next level for just one more log in. They are not familiar with liquid bulk and what we need legally in our commodity description. Still have not resolved our QB's integration issue... going on over a year. Always get told waiting on the developer. A lot of turnover.
Reason for choosing PCS TMS
Ultimately came down to the cost. We went with PCS because of the monthly rate - however that monthly rate has increased since on boarding with no additional services in what we are getting.
Reasons for switching to PCS TMS
Service, Cost. McLeod will nickel and dime you for every issue they create themselves.
Kalie
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
PCS
It's ok, not the best but could be better. Software seems outdated and could be updated.
PROSSimple, can use app for drivers getting loads
CONSNot very fast. It would be nice if there was more color to highlight certain lines or loads. I feel like it could help make loads pop out more especially when you have 100s a week to put in.
Patrick
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Fast, Robust, Dynamic
Excellent hands on training and dedication by the PCS team to train our employees on the best practices and provide tools to utilize the system in order to reduce manual labor and admin work.
PROSPCS has been a wonderful platform to work with. The training is robust with a lot of hand on videos and webinars. The roadmap shows that PCS is determined to continue to enhance the software to meet the needs of the industry. We enjoy the security and reliability of a cloud base system and the price point meets our company needs.
CONSIf for some reason the software goes down, which is rare but can happen, the company is at a stand still and cannot jump to a backup on the fly.
Reason for choosing PCS TMS
Fast, great layout and ease of use. Born in the cloud
Vendor Response
Patrick, Thank you so much for your thoughtful review. Very happy to hear your feedback!
Replied April 2021
Vicki
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Stenquist Trucking
I previously used a system that made reporting very challenging. I can usually find any information I need in the reports.
CONSI arbitrarily closes a couple of times a day.
Reasons for switching to PCS TMS
We needed more reporting options were needed.
Logan
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2023
PCS Review
My overall experience with PCS TMS is pretty good other than you guys need to provide more features and updates more often.
PROSI like how user friendly it is. Very easy to learn and pick up.
CONSMissing crucial features that other softwares have. 1099 setup is awful. Everything has to be typed in for 1099, not a easy process.
Reasons for switching to PCS TMS
Quickbooks was too complicated and not easy to use.
Stanley
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Awesome experience of a well designed TMS system
I just love what PCS has offered so far.
PROSIt's comprehensive, includes almost everything & it's customizable.
CONSSometimes, it's not so easy to navigate. Bit more expensive than other platforms however, it's worth it.
Reasons for switching to PCS TMS
We wanted something which could show us a overall picture.
Maria
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Review
I first utilized PCS 20 years ago, when PCS was on a local server. It has grown a lot, and continues to improve, this is the reason as I have changed companies in my career, but always have selected PCS as our TMS software.
PROSLove how the accounting is integrated all together, also how PCS has different partners. Especially that there are continued up dates in PCS
CONSI would think the reporting, and some fields for tracking information. Its manageable when we were smaller, not so much now that we are larger. Also working with different platforms, it seems more customers are wanting to integrate data.
Reason for choosing PCS TMS
The accounting in PCS was more streamlined.
Holden
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2023
Great Tool, Poor Customer Support
Overall, the features of the TMS are a benefit to our organization. The decline in customer service since PCS took ownership have been disappointing but not enough of a reason to change yet.
PROSPCS purchased UltraShip TMS which was intuitive, easy to use, had great order management, shipment creation, route optimization, reporting, and invoicing. All these features remain.
CONSCustomer service has declined precipitously since PCS purchased UltraShip. PCS has failed to hire and train knowledgeable customer support staff who know the software. There are occasional bugs and issues that we find as daily users. In the past, support tickets to repair would be handled and communicated in a timely manner. We now are required to hold biweekly meetings for updates due to lack of progress and communication. Carriers are charged an amount to connect to the TMS with EDI, this amount increased 250% since PCS took over. Recently, our carrier made us aware that they paid and sent six emails over two months asking for updates on the setup which were all ignored by PCS support.
Mitchell
Transportation/Trucking/Railroad, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
PCS Software Review
The software is a must to operate a freight brokerage business. It allows us to operate and manage both the daily operations and the accounting operations. It is virtually two systems in one. We are pleased with PCS Software and would recommend them to potential new customers.
PROSWe like the accounting feature that is built into the software. It make accounting pretty seamless. We like the ease of creating dispatch loads and updating the system regarding pickups and deliveries. This software is very straight forward and easy to use. PCS will train you to use the software too and answer your questions. We have used PCS for over ten years and are please with it.
CONSWe do not feel that there are any cons or things we do not like. One reason is because throughout the years PCS has updated it's technology moving forward in time. The system is a great fit for our freight brokerage business. It was a pretty smooth transition.
Reason for choosing PCS TMS
We choose for two reasons. One, the operations and accounting were both inter mingled in the software and two the price was reasonable and fair. There was less cost involved when looking at other products at that point in time.
David
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
I've been a customer for over 10 years
I have been a generally happy customer for over 11 years. The system is usually very reliable. I think in all the years that we have been a customer, we have only had challenges reaching the database 3 or 4 times. Dependability is paramount in the transportation world, and PCS is just that... Dependable.
PROSThe ability to manipulate shipments as needed for our type of operation. It has helped me keep track of almost 200,000 shipments that we have completed.
CONSThe inability to have simple change requests followed up upon. IE: when building a load you only have the ability to sort by name, but would love to be able to search by address, as when locations are entered, sometimes the company gets purchased, or have their name changed.
Wesley
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Good option for our fleet
Overall we are satisfied with PCS. Support issues are generally resolved in a timely manner.
PROSExpress is an all-in-one platform from dispatch to invoicing.
CONSAPI integrations with other providers is hit or miss. We were not able to provide real-time GPS updates for some of our larger brokers, so we have to rely solely on our ELD platform to do that.
Reason for choosing PCS TMS
Cloud based and subscription based
Jeff
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2019
This is Ultraship
Easy of use. Some TMS systems are cumbersome, slow and confusing. Ultraship is quick and very user friendly.
CONSThe only con I can think of is, one weekend we were locked out and the on call tech support was spotty. We got back in but it took several hours.
Vendor Response
Not all clients/customers opt to engage 24x7x365 premium support. Most are comfortable with the Monday through Friday support hours that are included at no additional charge in every customer's subscription fees. Our support team responded on a weekend even though premium support was not activated in this account. While it is always frustrating to wait for assistance, in reality, this support request was addressed far ahead of when it would have been if the Ultra Support team waited until 6AM the following Monday to respond. It is for this commitment to service that the UltraShipTMS Client Support Dept. was presented with a Gold Stevie Award in the `Customer Service Department of the Year¿ category during The 12th Annual American Business Awards in Chicago.
Replied February 2019
B
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2023
Review
I find PCS increasingly frustrated and a call center I dread having to use.
PROSThe potential of what PCS could do is hopeful.
CONSPoor execution of what looks like a program that could be great. There a many little hang ups throughout that if tweaked could be a game changer for this TMS. Lack of broker features, no internal no section for loads in dispatch. The inability to see what our customer is going to see from the dispatch screen. Dispatch manager is mediocre, the inability multi sort or even see all loads OTR for a specific day is not an option.
Emrakh
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Will keep your business in control
Business is running smoothly and growing.
PROSEasy to keep track of everything and manage all driver.
CONSDifficult to learn everything. So much piled in to each tab.
Reasons for switching to PCS TMS
For a better product.
Vendor Response
Thank you, Emrakh. Thanks for choosing PCS and for taking the time to share your feedback. We continue to invest in the platform and aim to improve your experience. Thanks!
Replied December 2020
Elias
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
RCJ Transporte y Logística,
It really has not been of much help, both in the management area and users, both in Dispatch, Accounting among others. It is our software that we use daily
PROSVery simple and you can interact with both accounts, in our case, and it helps you to integrate almost everything in a single page but with many options to use
CONSThat I can't interface with other programs like Quick Books. At least i don't know
Reason for choosing PCS TMS
Because I reduce the man hours and I simplify everything in a single electronic sheet but with all the necessary options to achieve the desired comprehensively
Vendor Response
That is great to hear Elias! Thank you for your feedback and we would love to help you integrate Quick Books as well. Look out for one of our team members to contact you regarding this so we can help set it up for you.
Replied September 2021
Greg
Import and Export, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Product At Any Price
PCS allowed my team to absorb a 140% increase in volume with very little additional headcount in the Operations area and "ZERO" increase in the back office expense.
PROSThe ease of implementation allowed for a quick transition from prior TMS at little to no integration expense.
CONSLike most transportation entities, we operate outside normal business hours and the technical support during the "off hours" is lacking - but not needed more than a few times in the past 12 months.
Reason for choosing PCS TMS
Functionality. The price was simply an unexpected benefit.
Reasons for switching to PCS TMS
We knew we had a tsunami of new business headed our way and the old TMS simply wouldn't handle the information and provide the visibility we needed - and the billing/invoicing functionality was a big time saver.
Vendor Response
GREAT to hear that your business is growing, and that PCS has helped ease you through that transition. Thanks again!
Replied December 2021
Alex
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
From a finance point of view
We have a niche business and need a lot of customization before we can say this software is ideal for us. We have to a lot of work arounds to do.
PROSEase of useSome innovative featuresAbility to revise journal entries and posted transactions before month end is closed.
CONSThere is no way to enter budgets and have variance analysis.Unapplied cash feature is extremely unusual.Not geared to our niche business of hauling dry bulk materials
Reasons for switching to PCS TMS
Old system was antiquated.
Dave
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
AWFS review
Financial and operational management tools - dashboard all contribute to sound management tools for use
PROSEase of use and reports - tracking - reporting capabilities
CONSbroker vs carrier differences - involving dispatching vs brokering when identifying a carrier and driver
Ryan
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Easy to use, forgiving program.
Overall, pretty good. Wish they were a little less expensive but I know with this inflation under the Biden administration has hurt a lot of us.
PROSThe program allows you to make mistakes, after all we are human. Other software makes you do a lot of work to change something once you input it. PCS Does not. The check cutting, billing and scanning are easy to use as well.
CONSRaised prices a while back and it costs A LOT more than it had prior.
Kimberley
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Satisfied customer
PCS is great in that everything I need on a daily basis is at my fingertips in one place.
CONSIt does not happen often, however; it is frustrating at times when entering a bill, if you tab through too fast and don't assign it an account, it will freeze and I have to "end task" to get it to close and then re-open the program.
Vendor Response
Hi Kimberly, thank you for taking the time to leave us an honest review. We value your feedback and will use it to improve our platform.
Replied October 2020
Abbi
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Cardinal Transport
PCS is very customizable, you can build matrix and reports to do exactly what you need.
CONSMy only complaint is that there is so much to the program that it can be hard to learn everything.
Crystal
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2023
Great System
Ease of use, integrates well with other software that we use, everything in one place.
CONSCustomer support is dreadful and slow to respond. Training resources aren't terrific.
Jennifer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
DD&D Trucking, LLC
We enjoy using PCS. It is easy to navigate through.
PROSPCS is very easy to use. It is a very useful asset to our company.
CONSI cannot really think of any cons at the moment.