FASTER Web

RATING:

4.6

(54)

About FASTER Web

FASTER Web is a fleet management system and a COTS (commercial-off-the-shelf) enterprise system providing cradle-to-grave asset management. FASTER Web offers add-ons for telematics data utilization, asset sharing, fuel imports, and many more. Some of the main features include maintenance and labor tracking, inventory management, fuel management, business analysis, and accounting.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
FASTER Web

FASTER Web Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FASTER Web

1 - 5 of 54 Reviews

Paul

Law Enforcement, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Happy Customer

We have had a great working relationship with the support team, and the software is a well-developed package for managing a fleet of vehicles. We are very happy with the software and it has greatly enhanced our ability to manage our fleet.

PROS

The software has a lot of great features for managing a fleet. One of the features that we really like is the parent-child relationship function. This feature allows us to lifecycle manage other equipment that we place into our vehicles. We also like the customer portal, as it allows our operators to see what is going on with their vehicles and they can also interact with maintenance personnel.

CONS

We do not have any negative comments about this software.

Reasons for switching to FASTER Web

We wanted a system that we could interface with our Central Fleet.

Keith

Automotive, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2021

Outstanding software

PROS

It’s a full turnkey fleet management solution backed by a strong support team. They have a process in place for users to submit enhancement requests

CONS

No specific items, there are some operational tweaks that would be beneficial. The enhancement process allow for users to make recommendations

Reasons for switching to FASTER Web

Lack of the functionality we were looking for.

Steve

Automotive, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed October 2022

Works ok

PROS

Don’t have to repeatedly log In throughout the day.

CONS

Too many steps required to perform tasks.

Melvin

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Very comprehensive fleet software.

Faster, as a company, is the most responsive and most customer oriented software company I have worked with.

PROS

This software covers nearly every aspect of fleet management software. This includes, equipment tracking; real-time work orders; parts ordering, inventory management, issuance. It handles fuel inventory and vehicle fuel tracking. Additionally, the Faster software collects and reports on technician efficiency and productivity.

CONS

The Windows based software requires too many keystrokes in some areas. Only one occurrence of an applet can be opened at a time, e.g. one work order.

Reason for choosing FASTER Web

The [SENSITIVE CONTENT HIDDEN] at that time was extremely frustrated with customer support from our then current software. His knowledge of Faster's customer support and functionality was the main catalyst for choosing Faster.

Keith

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

FASTER WEB governmental user

The FASTER product has been very reliable and productive for us. We have 3 mechanic shops, 2 parts stores and a fleet of more than 750 units. The software keeps us on top of PM's, Repairs, Parts and Fuel. We have integration for fuel, bringing into FASTER fuel transactions including meters.

PROS

I like the modular build with all needed aspects to manage a versatile fleet. I like the WEB structure which gains me access anywhere inside the county's intranet.

CONS

Preparing the original data for the conversion from old platform to FASTER Web.

Reason for choosing FASTER Web

Quality of product, positive user feedback, price offering, national contract alignment.

Reasons for switching to FASTER Web

Old version that was not properly setup. There are many functions missing but needed for a full fleet software.