About FireServiceRota

FireServiceRota is a cloud-based software designed to help firefighters streamline operations related to scheduling, dispatching and management of fire brigades and shifts. The platform includes a roster engine, which enables fire departments to create custom schedules and manage rosters for teams or individual firefighters via a unified portal.

FireServiceRota allows organizations to display availability and utilization of resources, expected arrival time of confirmed crews to the fire station and other data in real-time using dedicated displays across multiple locations. The application lets firefighters manage duty shifts, receive notifications, and modify roster details using desktop and mobile devices. Additionally, supervisors can handle ...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of FireServiceRota

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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August 2018

Zoe from Shropshire Fire and Rescue Service

Company Size: 5,001-10,000 employees

Industry: Government Relations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2018

FireServiceRota

I can't fault the support that FireServiceRota have shown me with getting this system up and running in our county.

Pros

FireServiceRota is a easy and robust system, once you have done the initial set up per person it basically runs its self! It's easy to access when your out and about which is what you need when being an on call firefighter. It is also robust, therefore is anything does go wrong the support is amazing and they can go behind the scenes and work out why it went wrong and overcome it so it doesn't happen again.

Cons

Initially this system can be quite daunting as it has the scope to do a lot of this so can put off when you don't understand it, however once you get used to it, it has great potential.

Response from FireServiceRota

Replied August 2018

Hi Zoe, Thank you so much for taking the time to review FireServiceRota, we really appreciate it. We are happy you like the system and see its full potential. In your opinion, is there something we can do to make the first introduction less daunting? We are constantly learning and improving this process, so any feedback or suggestions would be great. Cheers, FireServiceRota Team

August 2018

Steve from Shropshire Fire & Rescue

Company Size: 201-500 employees

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Flexible Shift Management System

The service are currently working towards an automated solution - essentially the system will propose and resolve a crewing issues as they arise - if uable to do so the system will notify the relevant personnel. This is to enhance the Wholetime solution which is now embedded into the service. Our journey with FSR from its embryonic start to the mature relationship we have today has always been centred around the mindset of resolving our need through the most efficient and effective solutions. Communication with FSR has enabled clear understanding and probably saved unnecessary development/ testing time, this communication had been maintained through use of video meetings, site visits & social media (Whatsapp) , very often during out of hours. User feedback / Helpdesk - This funtionality is a key asset to FSR and the services limited IT helpdesk capacity, FSR are happy to deal with all qurries that are FSR related, this enables the system owners to deal with the query direct and understand common concerns to update the FAQ's / resolve with additonal development - whilst leaving internal IT department to concentrate with business as usual.

Pros

Future proof foundation / Web based system that developers are willing to adapt to suit the service requirements.

Cons

Initially the cutural change to using so few shift codes - However benifits of the change are now being realised.

August 2018

Lloyd from Telecommunications

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

August 2018

FireServiceRota review

Pros

Very broad platform that supports lots of varying functionality

Cons

Can be overly complex for basic level user and desktop experience can differ significantly from the mobile app experience (Android).

August 2018

Sean from Shropshire Fire and rescue service

Company Size: 501-1,000 employees

Industry: Public Safety

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

FireServiceRota

A great service

Pros

This is very simple to use and very user-friendly

Cons

I think it could cause problems excepting a call on your phone due to if you’re running to your car or running to the fire station could be dangerous and cause slips trips or falls or any other accident trying to acknowledge the call on your phone. Do you have a pager which would work with FireServiceRota and you just need to press a button on your pager which acknowledge your attendance to the call before more easier

Response from FireServiceRota

Replied August 2018

Hi Sean, Thank you so much for taking the time to review FireServiceRota. We really appreciate it and we are glad you are happy with the system. We understand your concern about acknowledging a call with your phone. Ideally, the Accept/Reject-feature is intended to be used when you¿re are scheduled to be On-Call but if for some reason you cannot attend the incident, then you can reject the call and others will automatically know that you cannot make it. Acknowledging a call will provide an ETA to your colleagues but apart from that it is not required to acknowledge your attendance. If you are On-Call your presence is automatically expected and added to the pre-filled incident report. About the pagers, we have an integration with the 2-way Swissphone RES.Q and s.QUAD pagers. With these, you can also confirm/reject call outs. If you would like more information, please send us an email to helpdesk@fireservicerota.com. Cheers, FireServiceRota Team

August 2018

Adam from Shropshire Fire and Rescue Service

Company Size: 201-500 employees

Industry: Defense & Space

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Wholetime and Retained

Pros

Then ease of use not only on a PC but on my mobile device. Clear and updates quickly

Cons

Any problems are addressed as quickly as possible

Response from FireServiceRota

Replied August 2018

Hi Adam, Thank you for taking the time to review FireServiceRota, we really appreciate it. We are glad you are happy with the system. Please do not hesitate to reach out to us with feedback or issues. As you know, we will try to address it as quickly as possible ;) Cheers, FireServiceRota Team

August 2018

Ryan from Jersey Fire & Rescue

Company Size: 51-200 employees

Industry: Public Safety

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Great customer service

It’s improved accessibility, we’ve made efficiency savings as well as administrative hours

Pros

The software being internet based gives great accessibility. It offers ‘live’ crewing availability. It automatically alerts crewing deficiency before the start of shifts allowing others to book on duty available to cover shortfalls. It can be used to send communications to all, crew or specific skilled members which could be used in recall to major incidents

August 2018

Phil from Shropshire FRS

Company Size: 501-1,000 employees

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

FSR

The team at FSR are helpful and quick to respond to requests for support or help

Pros

The web based page and app are easy to use, quick and functional

Cons

I would like to see as a manager of six stations a one view of stations current avaialblility

August 2018

Martin from Warwickshire Fire & Rescue Service

Company Size: 201-500 employees

Industry: Public Safety

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2018

Ease of implementing FSR

We required a replacement rota management system. FSR was able to listen to our requirements and then work on these specifics. We were able to implement our on call system way ahead of schedule. The communication with the team has been first class ensuring we are kept up to date with progress and that any amendments we require are discussed and considered before implementing.

Pros

Very intuitive, very little training required Easily configurable to our specific needs Excellent communication with the team

Cons

None that I can think of! FSR for the on call side was introduced ahead of schedule so tweaks have been necessary but that was down to our need to release the product sooner than originally asked for. FSR have supported us throughout.

August 2018

Kevin from Shropshire Fire And Rescue

Company Size: 10,000+ employees

Industry: Public Safety

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

End user review

Pros

Ease of use & user friendly, response time to problems.

Cons

No drop down menu for unavailablity e.g. work, leave, sick

Response from FireServiceRota

Replied August 2018

Hi Kevin, Thank you for taking time to review FireServiceRota, we really appreciate it. We have good news for you, you will soon be able to select a reason/code for unavailability. We just need to coordinate with your organisation in order to introduce it and make it available for everyone. Cheers, FireServiceRota