FireServiceRota
About FireServiceRota
FireServiceRota Pricing
Pricing is per fire station. See https://goo.gl/UTc7EL for our plans.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for FireServiceRota
1 - 9 of 9 Reviews
Zoe
Government Relations, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
FireServiceRota
I can't fault the support that FireServiceRota have shown me with getting this system up and running in our county.
PROSFireServiceRota is a easy and robust system, once you have done the initial set up per person it basically runs its self! It's easy to access when your out and about which is what you need when being an on call firefighter. It is also robust, therefore is anything does go wrong the support is amazing and they can go behind the scenes and work out why it went wrong and overcome it so it doesn't happen again.
CONSInitially this system can be quite daunting as it has the scope to do a lot of this so can put off when you don't understand it, however once you get used to it, it has great potential.
Vendor Response
Hi Zoe, Thank you so much for taking the time to review FireServiceRota, we really appreciate it. We are happy you like the system and see its full potential. In your opinion, is there something we can do to make the first introduction less daunting? We are constantly learning and improving this process, so any feedback or suggestions would be great. Cheers, FireServiceRota Team
Replied August 2018
Steve
Public Safety, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Flexible Shift Management System
The service are currently working towards an automated solution - essentially the system will propose and resolve a crewing issues as they arise - if uable to do so the system will notify the relevant personnel. This is to enhance the Wholetime solution which is now embedded into the service. Our journey with FSR from its embryonic start to the mature relationship we have today has always been centred around the mindset of resolving our need through the most efficient and effective solutions. Communication with FSR has enabled clear understanding and probably saved unnecessary development/ testing time, this communication had been maintained through use of video meetings, site visits & social media (Whatsapp) , very often during out of hours. User feedback / Helpdesk - This funtionality is a key asset to FSR and the services limited IT helpdesk capacity, FSR are happy to deal with all qurries that are FSR related, this enables the system owners to deal with the query direct and understand common concerns to update the FAQ's / resolve with additonal development - whilst leaving internal IT department to concentrate with business as usual.
PROSFuture proof foundation / Web based system that developers are willing to adapt to suit the service requirements.
CONSInitially the cutural change to using so few shift codes - However benifits of the change are now being realised.
Lloyd
Telecommunications, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
FireServiceRota review
Very broad platform that supports lots of varying functionality
CONSCan be overly complex for basic level user and desktop experience can differ significantly from the mobile app experience (Android).
Sean
Public Safety, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
FireServiceRota
A great service
PROSThis is very simple to use and very user-friendly
CONSI think it could cause problems excepting a call on your phone due to if you’re running to your car or running to the fire station could be dangerous and cause slips trips or falls or any other accident trying to acknowledge the call on your phone. Do you have a pager which would work with FireServiceRota and you just need to press a button on your pager which acknowledge your attendance to the call before more easier
Vendor Response
Hi Sean, Thank you so much for taking the time to review FireServiceRota. We really appreciate it and we are glad you are happy with the system. We understand your concern about acknowledging a call with your phone. Ideally, the Accept/Reject-feature is intended to be used when you¿re are scheduled to be On-Call but if for some reason you cannot attend the incident, then you can reject the call and others will automatically know that you cannot make it. Acknowledging a call will provide an ETA to your colleagues but apart from that it is not required to acknowledge your attendance. If you are On-Call your presence is automatically expected and added to the pre-filled incident report. About the pagers, we have an integration with the 2-way Swissphone RES.Q and s.QUAD pagers. With these, you can also confirm/reject call outs. If you would like more information, please send us an email to helpdesk@fireservicerota.com. Cheers, FireServiceRota Team
Replied August 2018
Adam
Defense & Space, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Wholetime and Retained
Then ease of use not only on a PC but on my mobile device. Clear and updates quickly
CONSAny problems are addressed as quickly as possible
Vendor Response
Hi Adam, Thank you for taking the time to review FireServiceRota, we really appreciate it. We are glad you are happy with the system. Please do not hesitate to reach out to us with feedback or issues. As you know, we will try to address it as quickly as possible ;) Cheers, FireServiceRota Team
Replied August 2018
Ryan
Public Safety, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great customer service
It’s improved accessibility, we’ve made efficiency savings as well as administrative hours
PROSThe software being internet based gives great accessibility. It offers ‘live’ crewing availability. It automatically alerts crewing deficiency before the start of shifts allowing others to book on duty available to cover shortfalls. It can be used to send communications to all, crew or specific skilled members which could be used in recall to major incidents
Phil
Public Safety, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
FSR
The team at FSR are helpful and quick to respond to requests for support or help
PROSThe web based page and app are easy to use, quick and functional
CONSI would like to see as a manager of six stations a one view of stations current avaialblility
Martin
Public Safety, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Ease of implementing FSR
We required a replacement rota management system. FSR was able to listen to our requirements and then work on these specifics. We were able to implement our on call system way ahead of schedule. The communication with the team has been first class ensuring we are kept up to date with progress and that any amendments we require are discussed and considered before implementing.
PROSVery intuitive, very little training required Easily configurable to our specific needs Excellent communication with the team
CONSNone that I can think of! FSR for the on call side was introduced ahead of schedule so tweaks have been necessary but that was down to our need to release the product sooner than originally asked for. FSR have supported us throughout.
Kevin
Public Safety, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
End user review
Ease of use & user friendly, response time to problems.
CONSNo drop down menu for unavailablity e.g. work, leave, sick
Vendor Response
Hi Kevin, Thank you for taking time to review FireServiceRota, we really appreciate it. We have good news for you, you will soon be able to select a reason/code for unavailability. We just need to coordinate with your organisation in order to introduce it and make it available for everyone. Cheers, FireServiceRota
Replied August 2018