# First Due Software Reviews, Demo & Pricing - 2026 > Review of First Due Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fleet-management/first-due-profile --- [Home](https://www.softwareadvice.com/) / [Fire Department Software](https://www.softwareadvice.com/fleet-management/fire-department-comparison/) / First Due Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/)[Alternatives](https://www.softwareadvice.com/fleet-management/first-due-profile/alternatives/) # First Due 2026: Benefits, Features & Pricing Wondering if First Due is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview First Due 4.6 [(58)](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) Pricing Pricing available upon request ### About First Due First Due is a complete solution to streamline your Fire & EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling & Personnel Management, Assets & Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application. We believe that data-driven and responder-focused solutions are the future of Fire & EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry. First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives. At First Due, we understand the unique challenges that Fire & EMS agencies face, which is why w... e're committed to providing a suite of software solutions that are tailored to your needs. Contact us today to learn more about how our solutions can help your agency work smarter, not harder. Wondering if First Due is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. ## First Due User Interface ## Popular First Due Alternatives Main Product First Due 4.6 [(58)](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.36Value for money - 4.57Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) 4.8 [(77)](https://www.softwareadvice.com/product/171508-eschedule/reviews/) Ratings Breakdown - 4.65Ease of use - 4.85Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $1200.00 per year Get Price Alternative Product [Code3 Strategist](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/) 4.7 [(6)](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $8000.00 one time Get Price Alternative Product [Aladtec](https://www.softwareadvice.com/hr/aladtec-profile/) 4.6 [(17)](https://www.softwareadvice.com/hr/aladtec-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.69Value for money - 4.64Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [PSTrax](https://www.softwareadvice.com/ems/pstrax-profile/) 5.0 [(20)](https://www.softwareadvice.com/ems/pstrax-profile/#reviews) Ratings Breakdown - 4.95Ease of use - 4.95Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [D4H](https://www.softwareadvice.com/ems/d4h-technologies-profile/) 5.0 [(1)](https://www.softwareadvice.com/ems/d4h-technologies-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1000.00 per year Get Price ## First Due Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## First Due Features - Popular features found in Fire Department Alerts/Notifications Equipment Tracking Facility Management For First Responders Incident Response Checklists In-Vehicle Navigation Records Management Scheduling - More features of First Due Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation API Attendance Management Availability Indicator Availability Management Barcode Recognition Billing & Invoicing Communication Management Compliance Management Controlled Substance Tracking Customizable Forms Data Import/Export Dispatch Monitoring Document Management Document Storage Electronic Signature Employee Management EMS Service Roles Time Clock Event Calendar Fleet Management Fuel Management Geographic Maps Incident Management Inspection Management Instructor Management Inventory Management Maintenance Scheduling Mobile Access NEMSIS Compliance Offline Access Overtime Calculation Patient Records Management Pictometry Imagery Real-Time Notifications Reporting/Analytics Reporting & Statistics Routing Search/Filter Sensor Data Shift-End Alerts Shift Management Status Tracking Tactical View Third-Party Integrations Timesheet Management Training Management User Management Vehicle Maintenance ## First Due User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 21% 3 3% 2 2% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.6 Functionality 4.5 JF Jason F. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Reviewed June 2025 A great program for the fire service. 4 Very positive. The program is truly built for the fire service. I have implemented this in two different departments with great success. A great group of people to work many of which have real world experience. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The all in one platform that is designed for the fire service. The system allows you to almost 100% customize to your departments operation and allows you to move to one central platform for almost everything. Cons: As much as the system is modifiable, release updates are either slow to happen or are released with no explanation of the impact on other parts of the program. Reasons for choosing First Due Most recently due to the success I had in my previous department. Read More LS Lee S. Verified reviewer Public Safety 51-200 employees Used daily for less than 12 months Reviewed June 2025 Its been a great move fro our department 5 From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. Cons: I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely Reasons for choosing First Due The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises Reasons for switching to First Due Lack of customer service, horrible commination, lack of modules, empty promises Read More CH Corey H. Verified reviewer Public Safety 11-50 employees Used daily for less than 6 months Review source Reviewed February 2025 First Due is not the way to go 1 Unhappy with this system. My department switched to this system at the beginning of 2025 and it’s been nothing but problems. Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: It’s okay other then anything to do with scheduling Cons: Scheduled, the app, not user friendly. Overall very unhappy Reasons for switching to First Due Because we wanted to combined both systems into one Read More BT Benjamin T. Verified reviewer Public Safety 11-50 employees Used daily for less than 12 months Reviewed June 2025 Great product. Constantly evolving. 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable. Cons: The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with. Reasons for choosing First Due ESO did not call us back. ImageTrend was not as functional or well built. Reasons for switching to First Due To combine our software into one vendor and to get a few other modules that we were needing. Read More DG Dennis G. Verified reviewer Public Safety 11-50 employees Used daily for less than 2 years Reviewed April 2025 Finally a true all in one solution. 5 It's been pretty good. Everyone has been helpful and responsive. It's the first platform that I've found that is pretty good all around. Most software systems only do a couple modules well and are not as encompassing as First Due. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: They are constantly updating their features and modules. With each version the system gets better. Cons: Some of the fields like contacts are not global within the modules and have to be entered in multiple locations. Reasons for choosing First Due The modules seemed to work together better and offered a better holistic experience. Reasons for switching to First Due I was looking for a better all in one solution. Read More MD Matthew D. Verified reviewer Law Practice 201-500 employees Used daily for more than 2 years Reviewed June 2025 First Due in the Fire Service 5 From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers. Cons: Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else. Reasons for switching to First Due Company was purchased by ESO and was not happy with the new product Read More JM Joseph M. Verified reviewer Public Safety 51-200 employees Used daily for less than 2 years Reviewed November 2024 Premiere Emergency Services software solution 5 As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs, and exceeds expectations. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation. Cons: At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality. Reasons for choosing First Due The breadth of product capability and user experience. This was the only vendor that offered almost everything we needed in a single system, and had the best reviews by our personnel after trying the demo account. Reasons for switching to First Due Acquired by ESO with no plan for transition Read More CS Clint S. Verified reviewer Public Safety 501-1000 employees Used daily for less than 2 years Reviewed October 2024 A Must-Have for Modern Fire Departments 5 Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count. Cons: It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation. Reasons for switching to First Due It was essentially being sunset and not supported. Read More BB Brett B. Verified reviewer Government Administration 51-200 employees Used daily for less than 2 years Reviewed October 2024 First Due Review 5 Other than the rough start, our experience has been wonderful. Once our issues were in the hands of the proper people, they have been handled quickly and professionally. The staff are top notch, knowledgeable in IT and understand the fire service and our needs. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: First Due brings all of our operations under one umbrella. Prior to purchasing First Due, our processes were disjointed and inefficient. There was a duplication of effort, entering the same information into multiple systems on multiple platforms. This increased the workload on our personnel and resulted in errors in data entry. Simple tasks like entering work schedules that were previously cumbersome and unavailable to systems downstream such as NFIRS and payroll are now streamlined into one system. Information entered once into the Scheduling module is then available to Command Board, Incident Documentation, Payroll and exposure reporting. This frees our people to serve our citizens rather than be a slave to IT. Cons: Our implementation was honestly rough. We had one Implementation Manager who attempted to implement all our products. She was kind and tried her best; however she lacked the time, bandwidth, and technical ability to work across all platforms. I do believe the process has changed since we onboarded. I am confident this change will make the implementation process much smoother. Reasons for choosing First Due Completeness of the product line and usability of the system. Reasons for switching to First Due Fire Programs as antiquated slow. We used other programs such as Streetwise for response, Time Clock Plus for time tracking, Excel spreadsheets for scheduling, Access for inspections, and CAD Zone for pre-plans. We have all products under one umbrella now. Read More EM Erick M. Verified reviewer Government Administration 51-200 employees Used daily for less than 2 years Reviewed November 2024 RFD and First Due 5 First Due has a lot of features but you really have to take the time to implement and build it to your agency. Once in place it improves work flow for sure. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system. Cons: First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response. Reasons for switching to First Due Better product than before and Emergency reporting sold Read More Showing 1 - 10 of 58 Reviews [See All Reviews](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) ## First Due Popular Comparisons [Emergency Reporting vs First Due](https://www.softwareadvice.com/ems/emergency-reporting-profile/vs/first-due/)[Emergency Logs vs First Due](https://www.softwareadvice.com/fleet-management/first-due-profile/vs/pharmlogs/) [Compare All Alternatives](https://www.softwareadvice.com/fleet-management/first-due-profile/alternatives/) ## Other Top Recommended Fire Department Software [Emergency Reporting](https://www.softwareadvice.com/ems/emergency-reporting-profile/) **4.4** (43) Recently recommended **0** times [AssetPool](https://www.softwareadvice.com/fleet-management/assetpool-profile/) **4.8** (38) Recently recommended **0** times [AMCS Fleet Maintenance](https://www.softwareadvice.com/fleet-management/dossier-fleet-maintenance-profile/) **4.7** (26) Recently recommended **0** times [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) **4.4** (22) Recently recommended **0** times Stuck Between Options? Our experts can help you compare First Due with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice