# First Due Software Reviews, Demo & Pricing - 2026 > Review of First Due Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fleet-management/first-due-profile/ --- [Home](https://www.softwareadvice.com/) / [Fire Department Software](https://www.softwareadvice.com/fleet-management/fire-department-comparison/) / First Due Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/)[Alternatives](https://www.softwareadvice.com/fleet-management/first-due-profile/alternatives/) # First Due Review Custom quote 1 plan Wondering if First Due is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview First Due 4.6 [(58)](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) Pricing Pricing available upon request ### About First Due First Due is the fastest-growing end-to-end AI-powered software solution for Fire & EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions. First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health & wellness, incident command, analytics, and more with a single login accessible from anywhere. Whether you're a volunteer department, combination agency, large metropolitan organization, EMS provider, or law enforcement agency, First Due gives your team one place to manage the critical functions of your operation. By bringing your data, workflows, and teams together in one connected solution, First Due helps improve visibility across your organization, reduce manual processes, and equip responders, officers, and leadership with the information they need when they need it. AI capabilities are embedded... throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making. From implementation through long-term success, First Due partners with your agency to ensure a smooth transition and continued adoption. With dedicated onboarding, training resources, responsive customer support, and continuous product innovation, First Due helps public safety organizations modernize operations while staying focused on what matters most—protecting their communities. Who we serve: - Fire - EMS & Paramedicine - Federal - Law Enforcement - State EMS - Industrial Fire & Safety - Provincial Fire Agencies Wondering if First Due is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. ## First Due User Interface ## Popular First Due Alternatives Main Product First Due 4.6 [(58)](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.36Value for money - 4.57Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) 4.8 [(77)](https://www.softwareadvice.com/product/171508-eschedule/reviews/) Ratings Breakdown - 4.65Ease of use - 4.85Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $1200.00 per year Get Price Alternative Product [Code3 Strategist](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/) 4.7 [(6)](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $8000.00 one time Get Price Alternative Product [Aladtec](https://www.softwareadvice.com/hr/aladtec-profile/) 4.6 [(17)](https://www.softwareadvice.com/hr/aladtec-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.69Value for money - 4.64Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [AngelTrack](https://www.softwareadvice.com/ems/angeltrack-profile/) 4.5 [(4)](https://www.softwareadvice.com/ems/angeltrack-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $599.00 per month Get Price Alternative Product [PSTrax](https://www.softwareadvice.com/ems/pstrax-profile/) 5.0 [(20)](https://www.softwareadvice.com/ems/pstrax-profile/#reviews) Ratings Breakdown - 4.95Ease of use - 4.95Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price ## First Due Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## First Due Features - Popular features found in Fire Department Alerts/Notifications Equipment Tracking Facility Management For First Responders Incident Response Checklists In-Vehicle Navigation Records Management Scheduling - More features of First Due Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation API Attendance Management Availability Indicator Availability Management Barcode Recognition Billing & Invoicing Communication Management Compliance Management Controlled Substance Tracking Customizable Forms Data Import/Export Dispatch Monitoring Document Management Document Storage Electronic Signature Employee Management EMS Service Roles Time Clock Event Calendar Fleet Management Fuel Management Geographic Maps Incident Management Inspection Management Instructor Management Inventory Management Maintenance Scheduling Mobile Access NEMSIS Compliance Offline Access Overtime Calculation Patient Records Management Pictometry Imagery Real-Time Notifications Reporting/Analytics Reporting & Statistics Routing Search/Filter Sensor Data Shift-End Alerts Shift Management Status Tracking Tactical View Third-Party Integrations Timesheet Management Training Management User Management Vehicle Maintenance ## First Due User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 21% 3 3% 2 2% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.6 Functionality 4.5 LS Lee S. Verified reviewer Public Safety 51-200 employees Used daily for less than 12 months Reviewed June 2025 Its been a great move fro our department 5 From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level. Cons: I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely Reasons for choosing First Due The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises Reasons for switching to First Due Lack of customer service, horrible commination, lack of modules, empty promises Read More BM Bob M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Reviewed April 2025 Great Product, Great Price 5 From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Quality and Pricing for small services specifically Cons: Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better. Reasons for choosing First Due Cost, and the ability to customize everything. Reasons for switching to First Due We got more bang for our buck. As a small district we have to be very wise about spending and make sure we are getting the most out our money. First Due did that for us. Read More CH Corey H. Verified reviewer Public Safety 11-50 employees Used daily for less than 6 months Review source Reviewed February 2025 First Due is not the way to go 1 Unhappy with this system. My department switched to this system at the beginning of 2025 and it’s been nothing but problems. Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: It’s okay other then anything to do with scheduling Cons: Scheduled, the app, not user friendly. Overall very unhappy Reasons for switching to First Due Because we wanted to combined both systems into one Read More BT Benjamin T. Verified reviewer Public Safety 11-50 employees Used daily for less than 12 months Reviewed June 2025 Great product. Constantly evolving. 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable. Cons: The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with. Reasons for choosing First Due ESO did not call us back. ImageTrend was not as functional or well built. Reasons for switching to First Due To combine our software into one vendor and to get a few other modules that we were needing. Read More DG Dennis G. Verified reviewer Public Safety 11-50 employees Used daily for less than 2 years Reviewed April 2025 Finally a true all in one solution. 5 It's been pretty good. Everyone has been helpful and responsive. It's the first platform that I've found that is pretty good all around. Most software systems only do a couple modules well and are not as encompassing as First Due. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: They are constantly updating their features and modules. With each version the system gets better. Cons: Some of the fields like contacts are not global within the modules and have to be entered in multiple locations. Reasons for choosing First Due The modules seemed to work together better and offered a better holistic experience. Reasons for switching to First Due I was looking for a better all in one solution. Read More MD Matthew D. Verified reviewer Law Practice 201-500 employees Used daily for more than 2 years Reviewed June 2025 First Due in the Fire Service 5 From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers. Cons: Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else. Reasons for switching to First Due Company was purchased by ESO and was not happy with the new product Read More JM Joseph M. Verified reviewer Public Safety 51-200 employees Used daily for less than 2 years Reviewed November 2024 Premiere Emergency Services software solution 5 As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs, and exceeds expectations. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation. Cons: At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality. Reasons for choosing First Due The breadth of product capability and user experience. This was the only vendor that offered almost everything we needed in a single system, and had the best reviews by our personnel after trying the demo account. Reasons for switching to First Due Acquired by ESO with no plan for transition Read More CS Clint S. Verified reviewer Public Safety 501-1000 employees Used daily for less than 2 years Reviewed October 2024 A Must-Have for Modern Fire Departments 5 Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count. Cons: It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation. Reasons for switching to First Due It was essentially being sunset and not supported. Read More DP Doug P. Verified reviewer Public Safety 11-50 employees Used daily for more than 2 years Reviewed June 2025 First Due wrote the book on customer service 4 They have been great. Stability has gotten way better than the earlier years with very few outages and limiting outages to a very short time period. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: They listen to their customers and make changes/design modules accordingly. When there is an issue with your account, they are responding to tickets fast and solving issues in a reasonable amount of time. Cons: It can be very overwhelming at first when you are faced with the implementation of all the modules. They do a good job of breaking it all down but some of the more complex modules like the schedule can be daunting. Read More VW Virgil W. Verified reviewer Public Safety 51-200 employees Used daily for less than 2 years Reviewed June 2025 Best Firefighting software 5 Excellent! From the inception to current use, this has been by far the best software our department has used. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly. Cons: There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department. Read More Showing 1 - 10 of 58 Reviews [See All Reviews](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) ## First Due Popular Comparisons [Emergency Reporting vs First Due](https://www.softwareadvice.com/ems/emergency-reporting-profile/vs/first-due/)[Emergency Logs vs First Due](https://www.softwareadvice.com/fleet-management/first-due-profile/vs/pharmlogs/) [Compare All Alternatives](https://www.softwareadvice.com/fleet-management/first-due-profile/alternatives/) ## Other Top Recommended Fire Department Software [Emergency Reporting](https://www.softwareadvice.com/ems/emergency-reporting-profile/) **4.4** (43) Recently recommended **0** times [AssetPool](https://www.softwareadvice.com/fleet-management/assetpool-profile/) **4.8** (38) Recently recommended **0** times [AMCS Fleet Maintenance](https://www.softwareadvice.com/fleet-management/dossier-fleet-maintenance-profile/) **4.7** (26) Recently recommended **0** times [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) **4.4** (22) Recently recommended **0** times Stuck Between Options? 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