First Due Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About First Due

First Due is a fire department management solution designed to help firefighters and first responders collect critical information regarding various structures and pre-plan inspection and incident response events. It offers virtual community risk reduction functionality, which allows businesses to utilize pre-built checklists to virtually conduct inspections and apply for permits. Teams can use the NFIRS and NFORS compliant reporting system to capture data regarding properties, assets and dispatches and automate incident documentation in accordance with the state and federal level compliance standards. First Due provides Android and iOS applications, which enable managers to view maps, communicate with colleagues via live chat, track units, view routes and more. Ad...
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First Due checklist

First Due User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 7 reviews

David

Company size: 51-200 employees

Industry: Public Safety

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2020

First Due Size Up

Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.

Pros

First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.

Cons

Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.

Reasons for switching to First Due

Our ArcGIS was not maximized to provide us all of the same items. First Due provides more than just placing a preplan symbol on the map for components of the building. First Due is more user friendly via computer and mobile devices.

Chris

Company size: 51-200 employees

Industry: Public Safety

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Eveerthing for a First Responder

Pros

This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.

Cons

None, anything that we feel is missing, First Due easily develops and implements.

Reasons for choosing First Due

First Due offers more and is the only fully 3 dimensional product that is just not creating a PDF to be edited.

Jeff

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

December 2021

Issues with incorrect maps.

Pros

Everything is in one place.

Cons

Software pulls from Google Maps on the initial alarm, Which is wrong a majority of the time. You then have to go to the main menu and hunt the call to the get the GIS Alarm. Now when you click for support it just takes you too a list of possible problems or solutions. No phone number or email. The only way to make contact is by leaving a review and hoping someone contacts you.

Rodney

Company size: 51-200 employees

Industry: Public Safety

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

What is not to like about 100% preplans?

First Due is quick with solving any technical issues. First Due listens to the end user and suggestions have been implemented into the program. I would pick First Due if I had to start over.

Pros

-The firefighter receives an alert message to their device about a call and can immediately route or access the preplan. The driving directions are excellent. - The preplan can be simple pulled straight off the internet or complex as you desire with hazards and feature icons placed by layers in the building.

Cons

-The program price will make you hesitate to purchase. Once you subscribe, you will be happy with the data you receive with such an easy interface. -Needs an internet connection.

Reasons for switching to First Due

100% preplans for a better ISO score.

Michael

Company size: 51-200 employees

Industry: Public Safety

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Next level of first responder situational awareness.

First Due has been amazing to work with. Their staff is very responsive and goes above and beyond to quickly answer questions we have.

Pros

First Due provides users with up-to-date information on their incident responses with only a few button clicks. This software has revolutionized pre-incident situational awareness in emergency response.

Cons

Have not come across any dislikes with the software to date.

Steve

Company size: 51-200 employees

Industry: Government Administration

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

June 2020

Still working out the bugs, but the support has been exceptional

I find the software helpful but still with plenty of unfulfilled potential.

Pros

I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.

Cons

I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)

James

Company size: 51-200 employees

Industry: Public Safety

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

ERFD First Due Review

Pros

Easy to use, mobile friendly, and displays important pre-plan information for every call on iPads located in our apparatuses and on each member’s devices.

Cons

There are no cons to report about this software.