First Due

RATING:

4.7

(12)

About First Due

First Due is a fire department management solution designed to help firefighters and first responders collect critical information regarding various structures and pre-plan inspection and incident response events. It offers virtual community risk reduction functionality, which allows businesses to utilize pre-built checklists to virtually conduct inspections and apply for permits. Teams can use the NFIRS and NFORS compliant reporting system to capture data regarding properties, assets and dispatches and automate incident documentation in accordance with the state and federal level compliance standards. First Due provides Android and iOS applications, which enable managers to view maps, communicate with colleagues via live chat, track units, view routes and more. Ad...
The First Due Suite for Fire & EMS

First Due Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for First Due

1 - 5 of 12 Reviews

David

Public Safety, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

First Due Size Up

Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.

PROS

First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.

CONS

Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.

Reasons for switching to First Due

Our ArcGIS was not maximized to provide us all of the same items. First Due provides more than just placing a preplan symbol on the map for components of the building. First Due is more user friendly via computer and mobile devices.

Chris

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Eveerthing for a First Responder

PROS

This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.

CONS

None, anything that we feel is missing, First Due easily develops and implements.

Reason for choosing First Due

First Due offers more and is the only fully 3 dimensional product that is just not creating a PDF to be edited.

Steve

Government Administration, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2020

Still working out the bugs, but the support has been exceptional

I find the software helpful but still with plenty of unfulfilled potential.

PROS

I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.

CONS

I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)

Leddyanne

Public Safety, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

LAD Review -- City of alex

It has been great! I really like that I can turn my notifications off and turn them on right before I go back on duty with in an hour. Previous applications I couldn't do that, this way I know if my unit just went on a call or if they will be do back shortly.

PROS

That we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.

CONS

I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.

Reasons for switching to First Due

Our region obtained a grant for First due for all jurisdictions to try it and see if they liked it, the advantage is we can see all the notes from each jurisdiction as the call is being updated by the call taker in real time.

Carter

Public Safety, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Must Have For Any Fire Department

This app improves overall situational awareness for each call, and it also improves overall community safety and reduces call response times. It's very useful for firefighters to read call notes while in the back of a fire engine going to a call, even without access to a CAD. The ability to overlay a vast amount of data onto the map helps tactical decision making.

PROS

Easy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.

CONS

Can sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.

Reasons for switching to First Due

Better integration of preplanning.