Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.

First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.

Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.

This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.

None, anything that we feel is missing, First Due easily develops and implements.

I find the software helpful but still with plenty of unfulfilled potential.

I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.

I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)

It has been great! I really like that I can turn my notifications off and turn them on right before I go back on duty with in an hour. Previous applications I couldn't do that, this way I know if my unit just went on a call or if they will be do back shortly.

That we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.

I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.

This app improves overall situational awareness for each call, and it also improves overall community safety and reduces call response times. It's very useful for firefighters to read call notes while in the back of a fire engine going to a call, even without access to a CAD. The ability to overlay a vast amount of data onto the map helps tactical decision making.

Easy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.

Can sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.

First Due is quick with solving any technical issues. First Due listens to the end user and suggestions have been implemented into the program. I would pick First Due if I had to start over.

-The firefighter receives an alert message to their device about a call and can immediately route or access the preplan. The driving directions are excellent. - The preplan can be simple pulled straight off the internet or complex as you desire with hazards and feature icons placed by layers in the building.

-The program price will make you hesitate to purchase. Once you subscribe, you will be happy with the data you receive with such an easy interface. -Needs an internet connection.

The easy of all of our reporting in one software.

Not being able to select multiple address points for Parent/Child relationships .

We can load all the necessary information to gain knowledge of a building before arriving on scene.

most of my usage is pre arrival and having access to maximum amount of information is crucial

We currently use pre plan but would like to switch to EPCR and NFIRS just haven’t yet

Nothing, it is very user friendly and great people to work with

First Due has been amazing to work with. Their staff is very responsive and goes above and beyond to quickly answer questions we have.

First Due provides users with up-to-date information on their incident responses with only a few button clicks. This software has revolutionized pre-incident situational awareness in emergency response.

Have not come across any dislikes with the software to date.

I've been using First Due since it came out. They are constantly making improvements. I love the mapping to help me visualize the data.

Using First Due I can efficiently manage the entire fire prevention program and increase my productivity.

Need to add risk analysis for community risk reduction.

Easy to use, mobile friendly, and displays important pre-plan information for every call on iPads located in our apparatuses and on each member’s devices.

There are no cons to report about this software.