About Fleet Complete

Fleet Complete is cloud-based fleet management solution for businesses of all sizes. The solution is used in a wide range of industries including oil and gas, government, construction, manufacturing and many more. Fleet Complete offers various fleet management modules such as fleet tracker, asset tracker, time tracker, fleet sharing, resource tracker and a mobile app.

Asset Tracker provides complete visibility of assets by enabling users to remotely check the fuel level of equipment and track device charge status at any point in time. The FieldWorker module enables workers to store data in a centralized database and work in both online and offline mode. Data is automatically synced when the solution detects an internet connection and the synchronization proce...


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Supported Operating System(s):

Web browser (OS agnostic)

249 Reviews of Fleet Complete

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(115)

115

4 stars

(76)

76

3 stars

(29)

29

2 stars

(9)

9

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 249 results

March 2019

Angela from Telecommunications

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

March 2019

Survey

Great

Pros

Great Trackability and Scaling, Ease of use

Cons

I currently do not have any issue's with the software

Response from Fleet Complete

Replied March 2019

We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.

October 2019

Kevyn from W.O. Stinson & Son Ltd.

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Excellent and Invaluable Tool

Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Pros

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Reasons for Choosing Fleet Complete

The sales team from Telus and GoMobile were instrumental in our decision, along with the ability for us to partner with Fleet Complete on a month-to-month basis (no contract).

Response from Fleet Complete

Replied October 2019

Hi Kevyn! Thanks for reviewing the Fleet Complete system. We're thrilled to hear that your experience with us has improved and apologize for any hiccups you may have encountered in the beginning of your service. We are always working to enhance our software for our users like yourself and are glad to have you on board.

October 2019

Mark from TD Trucking

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

October 2019

Product Review

Overall experience is great.

Pros

Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.

Cons

Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.

Reasons for Choosing Fleet Complete

We chose fleet complete because of all the options in the customer portal that were available. We also chose because backed by At&T .

Response from Fleet Complete

Replied October 2019

Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review!

February 2018

John from The Driveway Doctor Inc.

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

February 2018

Great software with a major flaw recently added. Huge mistake by Fleet Complete

Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.

Pros

PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.

Cons

The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.

October 2019

Lindsey from Brad's Electronics Inc

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

Fleet Complete Used Daily

It is very helpful with a company with 20+ drivers within two different states, going in so many directions.

Pros

We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech.

Cons

The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected.

Response from Fleet Complete

Replied November 2019

Hi Lindsey! Thanks for the honest feedback and review. If you are ever experiencing delays or inaccuracy in the system, please do not hesitate to reach out to our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We want to ensure you are receiving the best Fleet Complete experience possible and would be more than happy to troubleshoot. Nevertheless, we appreciate you using our system and are glad to see it is helpful to your business needs. Thank you!