Fleet Complete
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Most Helpful Reviews for Fleet Complete
1 - 5 of 269 Reviews
David
Verified reviewer
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Awesome product and service!!!
It is awesome. I'd write home about it!
PROSEase of use and functionality. It works extremly well
CONSreporting times were very long and annoying
Vendor Response
Hi David! Thank you for the kind review. We're grateful to have your seal of approval - It really means a lot to us here at Fleet Complete! We look forward to continuing to provide you with excellent products and services in the future.
Replied February 2019
Darren
Utilities, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Fleet Complete Delivers
Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them.
PROSFlexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet.
CONSWith the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must.
Vendor Response
Hi Darren! Thank you for sharing your feedback with us. We are so thrilled to hear you are enjoying the Fleet Complete system and that it has been beneficial for your business needs. We are also pleased to hear you have had positive interactions with our team. Being customer-centric is one of the core values of our company, and we are proud that we've been able to provide you with service that reflects this value. Your feedback regarding the network connections will also be shared with our team for consideration. Thanks for taking the time to leave this excellent review.
Replied October 2019
sandra
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed October 2019
stock transport inc
absolutely horrible thus far.
PROSI do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.
CONSsame as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.
Reason for choosing Fleet Complete
we were sold on the functions, cameras, easiness to use and pricing.
Reasons for switching to Fleet Complete
needed to upgrade equipment and wanted cameras and were having some issues with the older units.
Vendor Response
Hi Sandra! We're so sorry to hear about your experience so far and want to sincerely apologize for the service you've received.We've located your open tickets and have escalated your concerns to our management in Support. Someone will be giving you a call at the number we have on file for your account to discuss this further. If there's anything we can do in the meantime, please feel free to send an email to eCare@fleetcomplete.com so we can get you the assistance you need. We hope we can improve your relationship with us moving forward and encourage you to reach out if there's anything we can do for you to better achieve this. Thank you.
Replied November 2019
Zach
Real Estate, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Fleet Complete has been a nice solution
We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.
PROSThe comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!
CONSThe cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.
Vendor Response
Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!
Replied February 2019
Jeff
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Essential tool for our everyday business
- fleetcomplete has increased our overall efficiency - we rely on fleetcomplete for our overall driver safety and work alone policy
PROSKnowing where my trucks are at all times
CONSThe system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.
Vendor Response
Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can help get you back on the right track. Looking forward to assisting you!
Replied November 2019
