About Fleet Cost & Care

Fleet Cost & Care is a fleet management solution that helps businesses in heavy equipment rental, excavation, construction, agriculture and other industries manage dispatching, schedule jobs, log inventory and more on a centralized platform. Service team leaders can generate work orders, track all activities and schedule preventive maintenance, among other operations.

Fleet Cost & Care enables field service employees to access safety checklists, capture eSignatures, track completion status and view work orders. Sales professionals can add new prospect details, maintain a database of customer contacts and send customizable quotes to all clients. Additionally, managers and leaders can use the analytics dashboard and forecasting tools to gain insights in...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Fleet Cost & Care

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(12)

12

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

April 2020

Juan from Mawson Computer

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Excellent Tracker of Process

Everytime we have dealt with tech support or a Rep we have never had an issue from solving the problem to giving us options on how to improve what we use or could use.

Pros

Once it has been set up and customized to your industry it is an indispensable product. Without this, you are wasting both time and money. Set up is what takes the longest to use you can use the "canned" options giving but we decided to customize it to our specific needs. Yes a more time but worth it which then brings us to the tech support which is great. Should we come across a problem it has been answered if not within a few minutes but within 24 hours.

Cons

When you first get the product it can seem overwellming but its not, just ask and take your time. The other thing is intergration with the 64-bit Microsoft Office platform the emailing feature has issues unless you use the 32-bit function or at least with us.

Reasons for Choosing Fleet Cost & Care

This was due to its customizable features and tech support.

Response from Fleet Cost & Care

Replied April 2020

Thanks for your honest review Juan. We are glad you have taken advantage of the ability to make customizations to better fit with your internal operations and understand the importance of proper set up and implementation.

March 2020

Kristin from Ideal Crane Rental, Inc. - Madison, WI - 51B

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

March 2020

Kristin Chose- Ideal Crane Rental, Inc.

Generally great.

Pros

The product is easy to use and greatly organized our processes and rental fleet.

Cons

We often go with what's offered as changes are cumbersome and take a long time for responses to implement.

Reasons for Choosing Fleet Cost & Care

Yes, do to FCC being able to work with us to design rental fleet tracking along with crane capabilities.

Response from Fleet Cost & Care

Replied April 2020

Thanks for taking the time to write a review Kristin. It is great to hear our software allowed you to streamline your operational processees. We glad you have taken advantage of some customization projects with our development team too.

March 2020

Kristina from Reynolds Rigging & Crane

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

March 2020

Accounting perspective

Pros

Seems to be working right now but wish it did more things we were promised.

Cons

Mechanics and Operator getting use t the software. Obstacles The administrator should be able to make any changes once a job is set up and you cannot.

Response from Fleet Cost & Care

Replied May 2020

Thanks for taking the time to write a review Kristina. We appreciate your honest feedback. Our development team is constantly working on improving all aspects of our program, I hope that some of our new developments will align with your expectations soon. There are many ways to use our software to track different job details and trends - your account's customer success manager should be able to help guide you to a better understanding.

February 2020

Shara from TNT Crane and Rigging

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

FCC Partner Not just Vendor

FCC is a partner helping meet all systematic or training needs that TNT requires. FCC's enterprising methods allows TNT to focus on daily business. TNT knows that the/our software which manages so many of our operational processes is reliable, supported and prepared to evolve as our organization does. We look forward to the continued partnership.

Pros

FCC allows for daily operations to be streamlined. With minimizing duplicate data entry, physical paper chasing and the compartmentalization of all JOB or WORK ORDER details FCC has provided immediate ROI's to our organization. FCC software allows an organization to use as much or as little functionality based on what suits their independent business operations. FCC does not "box" an organization into changing the organizations practices, processes to fit the way the software works but offers offers a dynamic, flexible, room to grow platform that works in favor of the organizations practices.

Cons

In the initial implementation stages of FCC, dispatch departments were the most vocal regarding their "CON's". Dispatch did not favor the UNIT/PEOPLE portion due to key stroke efforts and the inability of people/unit tethering. However, once FCC became their new habit and dispatch saw their key strokes return value at the end of the Job process these CON's dissipated.

Response from Fleet Cost & Care

Replied March 2020

Thank you for your honest review Shara. We appreciate our partnership with TNT!

April 2020

David from Ideal Crane Rental, Inc.

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

April 2020

Software only held back by support

Overall I like the software and what it can do. I wish customer service was more flexible to learn how we use it day to day and how small changes could save us hours each month in doing things.

Pros

Its ease of use for tracking equipment on jobs, service, and cost.

Cons

The software was built and based on crane rentals. Small changes/updates could make it so valuable for any size fleets of construction equipment other than cranes. Many items were built from the original version that could be updated to serve many more uses and expand the market implementation and acceptance. Many times these ideas are shot down by customer service or never implemented because it doesn't conform to what the system was originally designed for or we never hear back from them.

Reasons for Choosing Fleet Cost & Care

It has a lot of features we use every day to save time and get more done.

Response from Fleet Cost & Care

Replied April 2020

Thanks for the honest review David. We are happy you are finding use out of equipment utilization and availability features and their effects on operational costs. We have been working hard to improve our customer support department by adding staff and empowering our Customer Success Managers to discuss development requests with our Dev team.