About Nextraq

NexTraq is a cloud-based fleet management solution that caters to businesses in industries such as construction and heavy equipment, food and beverage, manufacturing, transportation, agriculture, utilities and more. Key features include vehicle tracking, job scheduling board, automatic driver assignment, routing and real-time alerts.

NexTraq's 'Geofencing and Mapping' functionality allows users to create virtual boundaries around job sites, vendors and customer locations. This enables users to keep track of vehicles' arrival and departure times, stolen equipment and manage payroll routines by creating a virtual time card that logs the time spent on the job. The solution also helps users to track, monitor and analyze commercial fuel consumption of their fleets...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

43 Reviews of Nextraq

Average User Ratings

Overall

3.60 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(12)

12

3 stars

(5)

5

2 stars

(2)

2

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

February 2020

Ryan from Rise Inc.

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Rise Nextraq Review

NexTraq allows us to stay organized and safe on the road.

Pros

The telematics information, ease of use, and database for all of our riders and partners.

Cons

Occasionally there are issues with sending information to the vehicle.

May 2020

James from Giorgio Foods Xpress

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Nextraq best in class Performance

Having transitioned from a system that was sub-par in performance and level of difficulty the Nextraq solution was very well received. End users to Administrators find the tools a benefit, not a hindrance, to the operation.

Pros

Most important feature of the software was the user acceptance. Ease of use and intuitive nature of the software was well adapted into the fleet. Training requirements were minimal as a result.

Cons

None that can be noted. Implementation was not as difficult as initially perceived with the technical support provided.

Reasons for Switching to Nextraq

Lack of usability. Connectivity was poor. Unreliable equipment.

June 2019

Brian from ServiceMaster

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2019

OK Product / Awful Customer Service

Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help.

Pros

Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs.

Cons

Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders.

July 2018

Amber from Systel Incorporated

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2018

Good, but not great.

Pros

I like that I can track where my employees are, and see how long they have been stopped at a job site or if they are currently moving. I also like that you can set certain alerts like speed, excessive braking, etc.

Cons

Their customer service is not the greatest. The software also sometimes will lag or glitch. You are also not able to receive electronic invoices.

June 2018

Lindsay from Systel Incorporated

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

June 2018

We have been using NexTraq to monitor our tech's locations.

Pros

I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you.

Cons

The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops.