Used to love them

Used to be amazing, don't know if they sold or what but now it's awful.

Pros

We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again.

Cons

Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not.

Find Lost / Stolen Vehicles

Pros

Our vehicles are some of our main assets and we need to know where they are at all times. This app works 99% of the time for showing us exact locations. It is also great to have speed limit alerts and idling alerts in real time.

Cons

The speed limit is not always correct... sometimes a driver is on a bridge and the speed limit alert goes off because it thinks they are on the road below the bridge... it is just random when the ping is sent and doesn't seem to recognize the pattern of how the vehicle has been traveling (hence the bridge scenario). I also would prefer to know about idling sooner than 10min (like a 5min of idling ) but 10min is the shortest option. We don't like being locked into 3 year contracts each time we get a new device and are considering switching companies.

We have been using NexTraq to monitor our tech's locations.

Pros

I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you.

Cons

The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops.

Good, but not great.

Pros

I like that I can track where my employees are, and see how long they have been stopped at a job site or if they are currently moving. I also like that you can set certain alerts like speed, excessive braking, etc.

Cons

Their customer service is not the greatest. The software also sometimes will lag or glitch. You are also not able to receive electronic invoices.

Fantastic Software

Pros

Being able to manage all my driver's and implement safety reports is incredible. The software is very user friendly and the customer service is very good.

Cons

I have no cons at this point in time. I have used this software for almost 2 years and I have not had a single complaint.

Great fleet tracking tool

Pros

Simple tracking of company fleet. Very accurate location data.

Cons

Reporting functionality is very limited and not customizable

Decent tracking product, very poor E-Log System.

None

Pros

Easy to use web-based interface. Customer Service is actually pretty good at helping and responding.

Cons

E-Log were horrible. They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive. Odometer readings were inaccurate and never came close to matching the in cab odometer. A lot of the GPS companies like Nextraq, GPSInsight and probably a few more use all the same junk China hardware. Also they contract installers from nearby larger cities and send them out to you. They do not take time to do these right. We had some where the installer stripped the wire back then electrical taped their wire to it! No Butt Connectors!

Very very easy to monitor EVERYTHING with my vehicles

Pros

I love the fact that at anytime I can check on my vehicles through my computer or phone. I can run a report to see when maintenance is due, vehicle code problems in real time, power loss with vehicle and be notified instantly via email.

Cons

Had some trouble finding everything, however spending some more time I find out more.

Worst Customer Service On The Planet!

Pros

Compared to other products out there like Fleetmatics there is nothing worth considering with this product

Cons

HORRIBLE CUSTOMER SERVICE EVER!
I email my "Personal Business Representative" 9 times and until I was able to locate a general email address and CC I never got a single response. My warehouse manager and I also called him on his personal cell phone and although he answered half of the calls they all required him to call us back with an answer and he NEVER did.

Bad product, bad service

They auto renewed when we were asking how to end the contract. We are years beyond the original contract, yet they are demanding us to pay full price for all the remai vehicles because of their @auto renewing” of the cont.

Pros

Tracking trucks works, but that is the only function that works

Cons

Dispatch function never worked. They claim it was fixed in 2916, but it wasn’t

We have had this for 3 years our contract ends Jan 31, 2018. Worst experience ever with a vendor.

0

Cons

very expensive for the use.
Horrible customer service, I would compare to a gym membership. All over you to sign up crickets when there are issues. Do not take anything on verbale, be sure it actually says in in the contract. Tried to bill for extras, had to prove I was told it was included luckily I had save the email. Was told if unhappy after 30 days I could cancel during webinar, NOT held to 3 year contract. Added a single device they tried to say my contract on the was an additional year until 2019. Had to prove 3 times to 3 different people it was not. Will not note cancellation early

Keep Track of Your Assets

Pros

Great tool for keeping track of company vehicles. You are able to monitor history and speed for each car independently, and you can even choose to be notified when someone is going over the posted speed limit in a company vehicle.

Cons

Will sometimes get confused when there is a bride over another road, and sent a faulty speeding notification.