

NexTraq Software
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NexTraq User Reviews
OVERALL RATING
Showing 1 - 5 of 44 reviews
Ryan
Company size: 201-500 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
February 2020
Rise Nextraq Review
NexTraq allows us to stay organized and safe on the road.
Pros
The telematics information, ease of use, and database for all of our riders and partners.
Cons
Occasionally there are issues with sending information to the vehicle.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
October 2018
Used to love them
Used to be amazing, don't know if they sold or what but now it's awful.
Pros
We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again.
Cons
Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not.
Brian
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
June 2019
OK Product / Awful Customer Service
Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help.
Pros
Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs.
Cons
Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders.
Gracie
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
February 2022
NexTraq is the best in the GPS business
NexTraq is a great service for GPS tracking. I highly recommend using their platform.
Pros
This software makes it easy to navigate where your drivers are and track their paths. Start and Stop reports are extremely helpful in our business.
Cons
Some of the reports are a little difficult to read and decipher.
Steve
Company size: 1,001-5,000 employees
Industry: Airlines/Aviation
Time used: More than 2 years
Review Source: Capterra
February 2020
Currebt User
Overall positive experiences
Pros
Ease of use, ability to track, ability to use as a safety tool
Cons
Occasional Outages, not being able to get engine diagnostic data from Isuzu NPR
Reasons for choosing NexTraq
Ease of use, additional functionality