Rise Nextraq Review

NexTraq allows us to stay organized and safe on the road.

Pros

The telematics information, ease of use, and database for all of our riders and partners.

Cons

Occasionally there are issues with sending information to the vehicle.

Currebt User

Overall positive experiences

Pros

Ease of use, ability to track, ability to use as a safety tool

Cons

Occasional Outages, not being able to get engine diagnostic data from Isuzu NPR

OK Product / Awful Customer Service

Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help.

Pros

Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs.

Cons

Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders.

Nextraq best in class Performance

Having transitioned from a system that was sub-par in performance and level of difficulty the Nextraq solution was very well received. End users to Administrators find the tools a benefit, not a hindrance, to the operation.

Pros

Most important feature of the software was the user acceptance. Ease of use and intuitive nature of the software was well adapted into the fleet. Training requirements were minimal as a result.

Cons

None that can be noted. Implementation was not as difficult as initially perceived with the technical support provided.

Nextraq GPS Solutions and More

Customer service from account sales person is awesome. Very knowledgeable of the product. Always follows up on questions or situations that she doesn't know the answer to.

Pros

The user friendly interfaces. Set up of assets and tracking them in the system. Maintenance and safety modules.

Cons

The biggest issue we have is that you can only run reports in 3 month increments. This doesn't help when doing yearly reporting, then we are printing to Excel and creating our own report. The speed alerts many times ping the wrong speed. We have to manually go and check the speed zones from each link.