Software makes it simple to track and generate forecast reports on fuel usage for our fleet. The software itself is fairly straightforward to use for our end users.

Setting up this software was a bit tricky at first, though we were able to get the hang of it quickly.

Training was provided for us on the multiforce fuel service. Whenever I have questions our representative Jack Twichell promptly answers with help and he is very knowledgeable. He helps us troubleshoot and then corrects any errors we may have. Everyone I have ever dealt with at fuel force has been pleasure to deal with. When the E85 tank was being implemented multiforce was great in helping with preparation and making sure we had everything on our end prepared for the install. Everyone is very knowledgeable about the equipment and always helpful with a great attitude. When we need repairs or something goes wrong I can call up Jack and he can usually help me troubleshoot I know what the problem is before I have a repair man come out. When we are in a pinch and the keypad isn't working we were able to have the part delivered directly to us and my mechanics were able to install it. Excellent customer service.

The ability of using it our self and not having to contact someone. It cuts down on downtime.

Some of the tabs are not user friendly. When you need to run a monthly report you go to fuel issues. When you I see fuel issue I think it should be a report on issues you have had not a monthly transaction report.

can't get the product work properly. supporting team can't help solve problem.

it very sample system. easy set up. still be able to fuel vehicle even when the sensor go bad.

Pick up head sensor too big and won't last. the replacement won't. The service manager { [SENSITIVE CONTENT HIDDEN] } won't respond in timely manner. overall bad customer support. no respond when requested and no other option.

Florida Atlantic University has been using FuelForce since July 1, 2014. Overall the process of obtaining fuel at the University fuel pumps has been greatly simplified as we went from a person and a clipboard process to a complete 24 hour, 7 days a week process. Support has been very helpful and my hats to Damon Hahn, whom I have spoken with several times and he is the man that gets the job done. It is simple to download the fuel issues and process billing from the fuel issues.

Pretty good system, we aquired due to postal service bailing out of it. At time this system was our only source of tracking and monitoring fueling. Training is available, if offered do take adavatage of the training as it would have helped us use the system to the full extent.

Does what it is supposed to do

Has some inadiqicies but may be due to election of no training

It is a very easy software to use. I can manage it from anywhere. If I have a question or concern about the software, customer support has always been very quick to get it answered, or send someone out to fix a problem.

Very easy to navigate and pull reports from

The inability to take people out all at once.

The system works very well. We use it on a daily basis. We operate a fleet of 175 plus trucks. This system works for all fuel recording for CNG and Diesel fuel sales. This has allowed us to streamline systems to make us more efficient.

Easabilty

Cost

We have never been so happy with a product like this. We love the fact that we can get up to date information. Giving us a perfect chance to get the most accurate budgets possible.

Very user-friendly

I was having problems with the system reading the cards, with one call my rep helped me diagnose the problem and within 3 days I had received a replacement part that fixed the problem.

Easy to use

Every time we have had an issue with the system, the customer service was great at getting us to the right people to take care of the issue or issues. We are very happy with our system and service.

Customer service on the phone is great, prompt phone service and solving the issue with the location fuelforce system

The site is very user-friendly and the support service is great. I use the site almost every day to run reports.

From beginning to end the process of implementing Fuel Force at our location was excellent. The Fuel Force website is very user-friendly and simple, and the employees are knowledgeable and able to assist.

It works.

Connectivity issues, although uncommon.

We have a large fleet with many technicians and it is an easy process for all to use. The reporting in quick and clean.

quick and clean transaction reporting

Sometimes the downloads don't always go through and you have to run again

FuelForce has allowed us to track, monitor and allocate expenses for our fuel distribution with more reliability and accuracy that ever before. Not to mention we are a heck of a lot faster doing it. Being able to assign employees to departments, limit their fuel usage by job type and then quickly sort and expense the fuel has been a true game changer. Everything we did before FuelForce was guesswork and assumption. That is a thing of the past.

Downloadable docs, assigning employees numbers and fuel limits

We have had trouble adding new employees,

The program works exactly as expected. There are rarely any issues with it. I would recommend for any one in the market. The software updates and support is a little pricey.

Keep a track of everything so I don't have to.

Software updates and support are expensive

I have one location that has polling issues. We have had the line checked and quality verified but issues have continued. I stopped receiving data download e-mails a few months ago for no explained reason. Customer service did tell me how to easily find my downloads on the site so that has not been an issue.

Straight forward process for collecting and retrieving data Having access to data from anywhere I am working

The polling issues

Our drivers tell us that this is the easiest system they have ever used. Here in the office, the system provided utmost accuracy and ease of use for billing and tracking purposes. Great system and great value for the money!

efficiency, ease of use, accuracy

readings are in gross gallons instead of net gallons. It would stand to reason that as most companies bill on the net for gallons, that the system provide gallons in net for the readings.

Have been working with the system for 6 months now and haven't had any issues. It separates 3 companies bill with numerous trucks from each company getting fuel. All fuel issues have been correct. The software had been helpful as well, being able to add trucks and drivers when we need to and running fuel mileage reports as well.

Being able to run mileage reports

Nothing so far

The system was all right, but it was kind of hard to figure out. I wanted to have fuel tied to the pin# instead of the vehicle, but I never able to.

It did keep up with fuel usage

Hard to figure out. Not user friendly

Very easy to pull necessary data, especially for tax returns on our diesel fuel! Helped us tremendously for a particular lawsuit by the amazing tracking details this program provides

The details the data provides

Can be difficult to download CVS file

The ease of use for FuelForce makes it a breeze to tabulate fuel usage at our school bus location. I definitely recommend to anyone who needs to manage fuel usage.

Ease of Use

There is nothing I want to list here it is a good program.

Call support is great. I still don't get an email confirmation when requesting a report. Call backs from customer service are timely and answered my questions.

Customer service

Reporting feature.

We have had the product for a year, it is great until you have to deal with support. It takes a business day to respond, then you answer the question, then another day to respond. Simple troubleshooting took 4 business day, in an occasion a part was required, it took 3 weeks.

I've had a small FuelForce system for 4 or 5 years now. The Web interface has improved and is much more robust. The hardware is rock solid, never any issues. Overall it's been a good system.

however, I think the value could be better.