Housecall Pro vs Shadow Tracker

RATING:

4.7

(2779)

Housecall Pro has 2779 reviews and a rating of 4.7 / 5 stars vs Shadow Tracker which has 18 reviews and a rating of 2.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (2779)
2.6 (18)
Ease-of-Use
4.5 / 5
2.5 / 5
Value for Money
4.5 / 5
2.5 / 5
Customer Support
4.5 / 5
2 / 5
Functionality
4.5 / 5
2.5 / 5
Last Review Written
March 6, 2024
September 24, 2020
Pros/Cons
  • Pros

  • Housecall Pro helps facilitate the scheduling, dispatching and invoicing of all our customers. Easy to use and it is nice to have a data base, historical record of each customer to easily go back to.
  • I like ease of use, price and the great customer service & support. I had looked at & tried other software but this one fit all of my needs.
  • Cons

  • No real problems but the interface is kind of boring. But that is just being nitpicky.
  • Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
Read all user reviews
  • Pros

  • Haven't really sat with ATTI Shadow Tracker beyond that to see how any other features may benefit my work life, TBH.
  • After reviewing the demo with thier salesman I saw more features than I thought I would ever use but, it still looked very easy to navigate.
  • Cons

  • I would imagine this SOFTWARE company wastes a lot of time answering calls with the sheer lack of process + basic intake + communication systems.
  • When complete, I had found a service I preferred. They refused to cancel my service.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos