ITS Dispatch Software


 

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.

With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.

ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac and Windows-based systems.

 

ITS Dispatch - Advanced statistics
 
  • ITS Dispatch - Advanced statistics
    Advanced statistics
  • ITS Dispatch - Carrier pay manager
    Carrier pay manager
  • ITS Dispatch - Dashboard view
    Dashboard view
  • ITS Dispatch - Load edit window
    Load edit window
  • ITS Dispatch - Rate confirmations
    Rate confirmations
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

277 Reviews of ITS Dispatch

 

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Software Advice Reviews (5)
More Reviews (272)

Showing 1-5 of 5

Beth from Bear Transportation
Specialty: Trucking: Freight broker or forwarder
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Great Logistics Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its easy to search for what i am looking for on ITS. I like the fact that it shows the rating of the companies I am looking at.

Cons

I wish that when I am clicking on a truck it would stay on the same page rather than open up a new one.

Review Source
 
 

Donald from ArcBest
Specialty: Trucking: Freight broker or forwarder
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Couldn't Do My Job Without ITS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have so many different functions and features that you can use this tool for just about all of your transportation needs.

Cons

Clunky UI which makes navigating the site somewhat difficult at times. Not always easy to know which product suits your current need.

Review Source
 
 

steve from Pro Guide Logistics, LLC
Specialty: Trucking: Freight broker or forwarder
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ITS Dispatch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using ITS Dispatch for almost a year now and i love it.

Pros

easy tracking and very user friendly. Quickly export to Quick books. able to upload files and keep them very organized.

Cons

I wish Internet Truckstop or DAT was incorporated into the system more than just being able to post a shipment.

 
 

Linda from Pacific Ag LLC
Specialty: Other

September 2016

September 2016

ITS Diapatch - Shipper's View

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like being connected with Truckstop.com to post my loads. It's good to have combined billing with my load board and dispatch system. I like being able to add shippers and consignees 'on the fly'. The alert when expiration of insurance is approaching is very helpful.

Likes Least

As a shipper, there are functions for brokers and billing functions that we do not use and there is not an option to customize my personal view. The reporting dashboard leaves a lot to be desired, but part of that is because of the way that I use the product. I find that the best thing to do is export the data I want and then analyze it in Excel.

Recommendations

Know what your priorities are. After you look at the demos, be sure and talk with someone at ITS to close any gaps in functionality.

 
 

Ronnie from Manns Logistics
Specialty: Trucking: Freight broker or forwarder

October 2015

October 2015

My review of ITS Dispatch Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product was easy to conform to my company including logo and made dispatching much easier than I ever expected. The vendor was okay but sometimes hard to get a hold of.

Likes Least

Was not happy about the cost and the fact that it was not directly connected so putting loads on it would not directly post those loads on Internet Truckstop.

Recommendations

Take it one step at a time when checking out this product and do not try and complete all your needs at once, ITS Dispatch can be tailored to suit you but it cannot be done in a day.

 
 
 
Showing 1-20 of 272

mike from Galaxy Freight Solutions LLC

February 2018

February 2018

I was using a different TMS software and the cost kept going up so I checked out this and it works g

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The cost of this was about 33% of what my old TMS was and they raised the rate again. It is very easy to implement, no extra fees to add users and you can use it on your mobile devices.

Cons

Other TMS you could pay your contractors directly from program this one you cannot. There is no support available for problems on weekends. Bill of Ladings need to be more customizable

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: February 2018

February 2018

 

Thanks for the great review, Mike! We wish you continued success! The ITS Dispatch team.

 

VAS from MAVERIK INC

February 2018

February 2018

I happened to test this product for a while, as a freight dispatcher.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

user friendly, easy to use,
it saved me a lot of time, as many operations are done on a automatic mode.

Cons

Maybe the price. (but it is 100% best value for money)

for me, the cheaper the better:)

but at the same time, i understand the fact that usually price describes the quality.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: February 2018

February 2018

 

Thank you, Vas, for the excellent review! We wish you continued success!

The ITS Dispatch team.

 

Bedir from DM World Logistics

December 2017

December 2017

Great TMS for smaller transportation companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ITS Dispatch is simple and easy to use. Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.

Cons

It's great that it's simple, but in some cases it can be too simple. Lacking in some essential features for larger companies like EDI. Our company outgrew ITS.

Review Source: Capterra
 

Ethan from Omadi

June 2017

June 2017

Best value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

Cons

Just having to change to get started. Learning something new is always a challenge, but doing it right it worth it.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: June 2017

June 2017

 

Hi Ethan

And thanks for the wonderful review. Please keep in mind, you get FREE unlimited support with ITSD -- any one of our reps is readily available to assist you as you start using the software.

We're always here to help!

Wishing you continued success,

The ITS Dispatch team.

 

Kevin from 50 State Freight Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A must have for any freight broker aor carrier.

Pros

My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons

Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: June 2017

June 2017

 

Dear Kevin,

What a fantastic review, thank you!
Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy.

It will be available for use no later than July 15th, 2017. That's a promise.

Thank you for your business and loyalty.

We wish you continued success,

The ITS Dispatch Team.

 

Mirnes from Daynight transport

February 2017

February 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is great for trucking business. I would recommend this program to all small businesses.

Pros

Great for ifta and finances.

Cons

Could be better on communicating with drivers.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: September 2017

September 2017

 

Hello Mirnes,

and thanks for the fantastic review. I'm happy to inform you that we've significantly improved our driver communication -- Our "Driver Messaging" add-on lets you send your drivers pickup and delivery information via text message. Drivers can then respond directly to your dispatch board. They can also attach images, etc. Hope this helps. Thanks again for the review! The ITS Dispatch team.

 

Saleemah from A2C Unlimited LLC

January 2017

January 2017

ITS Dispatch Makes IFTA Tax Filing So Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everytime I have to file our IFTA tax every three months it is chore. ITS Dispatch simplifies the process for us in a huge way. All I have to do is enter my fuel receipts and loads and the software does the rest. We started with one truck and one trailer and one year later we have four trucks and trailers. ITS Dispatch makes it easy and inexpensive to add a truck our account. Thank you ITS Dispatch for everything!

Review Source: Capterra
 

Eldin from Prostar express llc

October 2016

October 2016

Perfect dispach software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good product to use easy to work with customer service excellent software is all you need for trucking industries

Pros

That is easy to use

Cons

Nothing

Advice to Others

Non

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: October 2016

October 2016

 

Hi Eldin,

And thanks for taking the time to let us know what you think.

Reading reviews like this makes all our efforts worthwhile.

Wishing you continued success,

The ITS Dispatch Team

 

Jack from Haulin' Jack Shipping Service, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great Program for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its is great and dependable software for smaller trucking companies ....Very Affordable! We love it

Review Source: Capterra
 

Rick from Nanak Expeditors

October 2016

October 2016

Need more updates on storage and upload file features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall not bad. According to me need more updates on file storage and upload file features, create folders for brokers, email invoices directly from software.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: October 2016

October 2016

 

Hi Rick,

And thanks for taking the time to let us know what you think.

ITS Dispatch can indeed perform these functionalities. We want every one of our customers to feel 100% satisfied.

One of our customer reps will call you later today in an effort to resolve this for you.

Thank you!

The ITS Dispatch team

 

Monica from ADA Logistics

October 2016

October 2016

ITS Dispatch Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ITS Dispatch makes my everyday workload as easy as possible !! helps me keep track of all my invoices! Great software

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: October 2016

October 2016

 

Hi Monica,

Reading this was a treat. We're working hard to make our software even better, everyday!

Thanks for taking the time to let us know what you think.

Wishing you continued success,

The ITS Dispatch team.

 

TANESHA from PHX TRANSPORTATION FREIGHT CORPORATION
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

PHX TRANSPORTATION FREIGHT ITS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software was very easy to learn and has made load and fleet management a less stressful process, paying drivers managing loads, tracking and communicating with shippers and receivers.

Pros

being able to communicate with drivers

Cons

NA

Advice to Others

NA

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: October 2016

October 2016

 

Hi Tanesha,

And thank you for letting us know what you think. We're delighted to hear that we're reducing your daily stress levels!

Wishing you continued success,

The ITS Dispatch team.

 

THOMAS from THOMAS A HUNEYCUTT TRUCKING,INC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great Product,saves me money and time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

Pros

easy to learn,good support,many functions and priced reasonable

Cons

none

Advice to Others

saves you time and money so you can do other things

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: October 2016

October 2016

 

Hi Thomas, and thanks for your detailed review.
We've built this software to save our customers time and money, and after reading this we feel fulfilled.

Wishing you continued success,

The ITS Dispatch team.

 

bereket from been trucking llc

April 2016

April 2016

it is every easy you just have to put the miles and gallons the the software does every thing,

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am really happy that I signed up because ITS Dispatch makes it easier for me to do my road and fuel taxes. I saved money time. it is a win win . thank you truck stop for offering us this software.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Hello Bereket,
and thanks for the awesome review! We're happy we're saving you time and money! We appreciate your business and support. The ITS Dispatch team.

 

Donna from LWY Transportation, LLC

April 2016

April 2016

help with IFTA at the last minute

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

great everything works well

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Hi Donna!
Thanks for the fantastic review! We wish you continued success. The ITS Dispatch team.

 

Komil from Bullet Trans Co

April 2016

April 2016

Very helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use, calculates miles very accurately. Hope you will add a text message feature.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Thanks for the wonderful review, Komil. It's a pleasure to read. We wish you continued success. We loved your suggestion and are happy to announce that the text message feature will be launched soon.
The ITS Dispatch team.

 

Lex from A Logistics Miracle, Inc

April 2016

April 2016

This software is very useful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using ITS Dispatch for about 4 years. Its essentially the center of our processes for keeping up with information about our vendor's(carrier's), customer's and driver's information, besides QuickBooks. The ability to upload files to each record is awesome. The only downfall is, you can only get to the file from the record. There is no place where you can manage "all" the files you have saved. The posting feature is pretty cool. However, it should be fully integrated and allow the user to match their posted loads to posted trucks on Internet Truckstop. Although ITS Dispatch Software is not cheap, its affordable and its not as expensive as purchasing a proprietary software. The upfront cost and per user cost for proprietary software is much more expensive. If we had chosen to do so, our payments to ITS to date would still be less than the purchase of a proprietary software and accompanying components upfront. I like ITS for this reason. It operates pretty much just like proprietary software does. There are a couple of features that we would like to enhance, but for the most part its good. It would be nice if we could add comments or notes to "each" rate confirmation. Other things would add to ITS Dispatch are: If our documents could be signed and sent digitally within the system like DocUsign. As the world keeps changing so do the methods. The digital age is not like the old ways of having to print out, sign, scan, save, or fax a document. Its easier and much more convenient for the user to sign the document digitally.
Cons: Cant add or make comments or notes on each individual rate confirmation
Pros: Easy to use but not necessarily user friendly, ability to save our documents on each record.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Hello Lex,

And thanks for the great review. We're happy to announce that we can troubleshoot these issues for you. Expect a call from one of our customer service reps.

We wish you continued success.

The ITS Dispatch team.

 

donald from Berry transport

April 2016

April 2016

very useful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

need to be fixed so that when you do a report a screen don't come up when you import into excel and how it wont work with excel format been that way for about 3 years can t get anybody to fix it would like to have it so it can be set as a default so when a dispatcher signs in it will automatically take his commission in, this is something the administrator should be able to set

Review Source: Capterra
 

Milton from C&F Trucking LLC

April 2016

April 2016

The website really helps me keep my paperwork organized and the pay manager is awesome!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I really like the pay manager since it allows me to know which loads have been paid and other arrangements. The downside to this software is that it doesn't give you a lot of flexibility to add other stuff to the pay manager. Also, I like how it keeps the loads organized and also it lets me know when my trucks need to be updated and my drivers need a new medical exam.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Hi Milton. Wonderful review, thanks. We try to make paperwork a thing of the past. One-click payment will definitely save you lots of time. So happy that you're enjoying our solution! Wishing you continued success, The ITS Dispatch team

 

Maria from K & K Freights LLC

April 2016

April 2016

makes it easier when it's time to file IFTA

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Entering a new fuel receipt; new entries should start on top, not the bottom. After you enter so many you need to scroll down for a new entry. Entering a new trip; it would be better if you could enter the same date if you have multiple stops on one trip.

Review Source: Capterra

  Response: Truckstop.com, Truckstop.com

Date: May 2016

May 2016

 

Hi Maria,

And thank you for the great review.

We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support.

The ITS Dispatch team.

 
 
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