ITS Dispatch software


ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.

With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.

ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac and Windows-based systems.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

279 Reviews of ITS Dispatch

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  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Wonderful Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have used this TMS for 10 years and love it.

    Cons

    The updates help with functionality but it has had some issues years ago.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    August 2018

    Thank you for the outstanding review! Our software will only continue to get better with time and we hope to keep you on for at least another 10 years! Wishing you continued success, The ITS Dispatch Team

  • Charleelaine from JDBS Enterprise Inc.

    Specialty: Trucking: Owner-operator

    Number of employees: 1 employee

    August 2018

    CFO

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software was easy to use but input was challenging. Having a easier flow with the information on the screen

    Cons

    The input of info was sometimes hard to do. Tried to find a faster way of doing it. Customer Service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • mike from Galaxy Freight Solutions LLC

    February 2018

    I was using a different TMS software and the cost kept going up so I checked out this and it works g

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The cost of this was about 33% of what my old TMS was and they raised the rate again. It is very easy to implement, no extra fees to add users and you can use it on your mobile devices.

    Cons

    Other TMS you could pay your contractors directly from program this one you cannot. There is no support available for problems on weekends. Bill of Ladings need to be more customizable

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    February 2018

    Thanks for the great review, Mike! We wish you continued success! The ITS Dispatch team.

  • VAS from MAVERIK INC

    February 2018

    I happened to test this product for a while, as a freight dispatcher.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user friendly, easy to use,
    it saved me a lot of time, as many operations are done on a automatic mode.

    Cons

    Maybe the price. (but it is 100% best value for money)

    for me, the cheaper the better:)

    but at the same time, i understand the fact that usually price describes the quality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    February 2018

    Thank you, Vas, for the excellent review! We wish you continued success! The ITS Dispatch team.

  • Beth from Bear Transportation

    Specialty: Trucking: Freight broker or forwarder

    Number of employees: 10,000+ employees

    January 2018

    Great Logistics Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Its easy to search for what i am looking for on ITS. I like the fact that it shows the rating of the companies I am looking at.

    Cons

    I wish that when I am clicking on a truck it would stay on the same page rather than open up a new one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donald from ArcBest

    Specialty: Trucking: Freight broker or forwarder

    Number of employees: 10,000+ employees

    January 2018

    Couldn't Do My Job Without ITS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They have so many different functions and features that you can use this tool for just about all of your transportation needs.

    Cons

    Clunky UI which makes navigating the site somewhat difficult at times. Not always easy to know which product suits your current need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bedir from DM World Logistics

    December 2017

    Great TMS for smaller transportation companies.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ITS Dispatch is simple and easy to use. Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.

    Cons

    It's great that it's simple, but in some cases it can be too simple. Lacking in some essential features for larger companies like EDI. Our company outgrew ITS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ethan from Omadi

    June 2017

    Best value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

    Cons

    Just having to change to get started. Learning something new is always a challenge, but doing it right it worth it.

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    June 2017

    Hi Ethan And thanks for the wonderful review. Please keep in mind, you get FREE unlimited support with ITSD -- any one of our reps is readily available to assist you as you start using the software. We're always here to help! Wishing you continued success, The ITS Dispatch team.

  • Kevin from 50 State Freight Inc.

    Number of employees: 2-10 employees

    June 2017

    Awesome and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A must have for any freight broker aor carrier.

    Pros

    My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

    Cons

    Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    June 2017

    Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

  • Mirnes from Daynight transport

    February 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program is great for trucking business. I would recommend this program to all small businesses.

    Pros

    Great for ifta and finances.

    Cons

    Could be better on communicating with drivers.

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    September 2017

    Hello Mirnes, and thanks for the fantastic review. I'm happy to inform you that we've significantly improved our driver communication -- Our "Driver Messaging" add-on lets you send your drivers pickup and delivery information via text message. Drivers can then respond directly to your dispatch board. They can also attach images, etc. Hope this helps. Thanks again for the review! The ITS Dispatch team.

  • Saleemah from A2C Unlimited LLC

    January 2017

    ITS Dispatch Makes IFTA Tax Filing So Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everytime I have to file our IFTA tax every three months it is chore. ITS Dispatch simplifies the process for us in a huge way. All I have to do is enter my fuel receipts and loads and the software does the rest. We started with one truck and one trailer and one year later we have four trucks and trailers. ITS Dispatch makes it easy and inexpensive to add a truck our account. Thank you ITS Dispatch for everything!

    Review Source: Capterra
  • steve from Pro Guide Logistics, LLC

    Specialty: Trucking: Freight broker or forwarder

    Number of employees: 2-10 employees

    November 2016

    ITS Dispatch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using ITS Dispatch for almost a year now and i love it.

    Pros

    easy tracking and very user friendly. Quickly export to Quick books. able to upload files and keep them very organized.

    Cons

    I wish Internet Truckstop or DAT was incorporated into the system more than just being able to post a shipment.

  • Eldin from Prostar express llc

    October 2016

    Perfect dispach software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good product to use easy to work with customer service excellent software is all you need for trucking industries

    Pros

    That is easy to use

    Cons

    Nothing

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    October 2016

    Hi Eldin, And thanks for taking the time to let us know what you think. Reading reviews like this makes all our efforts worthwhile. Wishing you continued success, The ITS Dispatch Team

  • Jack from Haulin' Jack Shipping Service, Inc.

    Number of employees: 11-50 employees

    October 2016

    Great Program for small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its is great and dependable software for smaller trucking companies ....Very Affordable! We love it

    Review Source: Capterra
  • Rick from Nanak Expeditors

    October 2016

    Need more updates on storage and upload file features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall not bad. According to me need more updates on file storage and upload file features, create folders for brokers, email invoices directly from software.

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    October 2016

    Hi Rick, And thanks for taking the time to let us know what you think. ITS Dispatch can indeed perform these functionalities. We want every one of our customers to feel 100% satisfied. One of our customer reps will call you later today in an effort to resolve this for you. Thank you! The ITS Dispatch team

  • Monica from ADA Logistics

    October 2016

    ITS Dispatch Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ITS Dispatch makes my everyday workload as easy as possible !! helps me keep track of all my invoices! Great software

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    October 2016

    Hi Monica, Reading this was a treat. We're working hard to make our software even better, everyday! Thanks for taking the time to let us know what you think. Wishing you continued success, The ITS Dispatch team.

  • TANESHA from PHX TRANSPORTATION FREIGHT CORPORATION

    Number of employees: 2-10 employees

    October 2016

    PHX TRANSPORTATION FREIGHT ITS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software was very easy to learn and has made load and fleet management a less stressful process, paying drivers managing loads, tracking and communicating with shippers and receivers.

    Pros

    being able to communicate with drivers

    Cons

    NA

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    October 2016

    Hi Tanesha, And thank you for letting us know what you think. We're delighted to hear that we're reducing your daily stress levels! Wishing you continued success, The ITS Dispatch team.

  • THOMAS from THOMAS A HUNEYCUTT TRUCKING,INC

    Number of employees: 2-10 employees

    October 2016

    Great Product,saves me money and time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

    Pros

    easy to learn,good support,many functions and priced reasonable

    Cons

    none

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    October 2016

    Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.

  • Linda from Pacific Ag LLC

    Specialty: Other

    September 2016

    ITS Diapatch - Shipper's View

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like being connected with Truckstop.com to post my loads. It's good to have combined billing with my load board and dispatch system. I like being able to add shippers and consignees 'on the fly'. The alert when expiration of insurance is approaching is very helpful.

    Cons

    As a shipper, there are functions for brokers and billing functions that we do not use and there is not an option to customize my personal view. The reporting dashboard leaves a lot to be desired, but part of that is because of the way that I use the product. I find that the best thing to do is export the data I want and then analyze it in Excel.

  • bereket from been trucking llc

    April 2016

    it is every easy you just have to put the miles and gallons the the software does every thing,

    Ease-of-use
    Quality
    Support

    I am really happy that I signed up because ITS Dispatch makes it easier for me to do my road and fuel taxes. I saved money time. it is a win win . thank you truck stop for offering us this software.

    Review Source: Capterra

    Response: Truckstop.com, Truckstop.com

    May 2016

    Hello Bereket, and thanks for the awesome review! We're happy we're saving you time and money! We appreciate your business and support. The ITS Dispatch team.

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