ITS Dispatch vs Samsara

RATING:

4.44

(300)

ITS Dispatch has 300 reviews and a rating of 4.44 / 5 stars vs Samsara which has 254 reviews and a rating of 4.14 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.44 / 5 (300)
4.14 / 5 (254)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 9, 2022
January 10, 2023
Pros/Cons
  • Pros

  • It is easy to use and provides the info need to make decisions.
  • I like being able to see who clicks on our loads so I can follow up with them to see if they have questions.
  • Cons

  • Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do.
  • There is no support available for problems on weekends. Bill of Ladings need to be more customizable.
  • Pros

  • Excellent reporting and driver management platform as well. All in one pricing was also a great feature.
  • This has already improved the effectiveness of our system quite a bit.
  • Cons

  • Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone.
  • Lack of integration with our CRM and inability to automate creating new customers from an outside source.
Pricing Range
Product Demo
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FrontRunners

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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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