I love the simplicity and ease of use costumer service is great.

Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do.

Limited in the necessary load entry data and very limited in the drivepay options.

There is no support available for problems on weekends. Bill of Ladings need to be more customizable.

Pros: Products is wonderfully easy to use and the integration with Internet Truckstop is a nice feature to have. Other features such as the dashboard give a good read of where things are at a glance.

It is easy to use and provides the info need to make decisions.

I like being able to see who clicks on our loads so I can follow up with them to see if they have questions.

My overall experience has been great using this service.I keep my trucks loaded with the best market rates available.

ITS has been a good product for us. We do not use it to its full capability but have been happy with the parts we use.

I like  the fact that I can enter all my loads and organize my billing all in one place.

This software has been a lifesaver, super easy to use does the job without any complicated system.

A good solution suitable for smaller size business. Easy to use and good visibility.

Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.

I initially went with ITS Dispatch because of the Truckstop brand however now I’m regretting my decision. They have not put forth the effort to maintain the system.

Easy to use, We like the cloud based as we can access it anywhere. Wish it integrated with Rand McNally  and Drive Axle.

Love ITS and the customer service is EXCELLENT. Always spot on with their help.

We use truckstop daily to help cover a certain type of load. I like the ability to connect with carriers you normally wouldnt know to call.

Very effective in helping me and dispatch move more efficiently.

I like the cloud aspect of it,  Its easy to train people on it. I would like it to have a better discount for agents account.

Its beautifully designed to keep track of your loads where your. Drivers are its awesome.

We have been the user of ITS Dispatch for over 5 years now and feel it provides the most cost effective solution.

Pros:  Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use.

Great software that is easy to work with. Customer service is great at answering any questions.

Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

No easy way to pay truck owner and driver without complicated maneuvering. There is NO way for you to self upload FUEL into system.

Complete customization to allow for the most functional use and integration into our current operation.

Easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus.

OUR OVERALL EXPERIENCE HAS BEEN AMAZING. EVERYTHING FROM THE PROGRAM TO THE SUPPORT TEAM WE COULDN'T ASK FOR A BETTER EXPERIENCE.

And they are always adding in new benefits and forms to use. Would recommend to stop shopping for a software that suites you because this is the best one around.

I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience.

I would love to have employees like Towbook. Keep up your awesome work Towbook.

They have great communication. They are also available 24/7 which is great considering I do most of my paperwork after 10pm.

I love that anytime of the day you can reach the support team. They are extremely helpful with anything you need.

It has certainly made dispatching much easier not only for the office but for the drivers. The accuracy of the record-keeping is fantastic as well.

The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help.

Easley send tow call to other employees. Used to help and calculate prices and daily logs.

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next.

It had helped our business better organized in Dispatch, Accounting, and GPS Tracking.

If the vendor don't update pricing info you still missing that part.

When I can't get it figured out Towbook people come on quickly and handle it with a plesant as well as a competent attitude.

I work with AAA,  and AAA changed their platform. It completely put a stop to getting AAA calls pushed over to Towbook.

The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key.

Great to keep up with towing assigments in one place.

Overall towbook is a good one to use I have also used to use towsoft in the past and I find towbook to be better.

They have been with us from 1 truck now all the way up to 12 in the fleet. The software has worked flawless and also comes at a great price.

Besides the fact that is easy to use and the drivers app is works very well. It's the customer service that i really enjoy.

We love how you can customize just about any portion to fit the company's needs. The customer service is unparalleled.

User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving.

Customer service is definitely top notch, and the software has helped me run my business so much more efficiently then the traditional paper and pencil option.

Customer service is top notch, always helpful, friendly, and timely. Continued upgrades are always useful and allow for even greater efficiency in running our tow operation.

From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems.

Ease of use and the Customer Service team is magnificent.

Towbook was recommended to me over and over and I feel like the main reason is the customer service.

When I have trouble I called customer service and speak to a human who knows what they're doing every time. For more complicated issues it has still been same day turn around every time.

I enjoy everything about Towbook. I really like the Quickbook feature.

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.


With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.


ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac and Windows-based systems.



LongDescription

ITS Dispatch is a Web-based fleet management solution for small to midsize fleets and freight brokerage firms with fewer than 50 trucks and 20 concurrent users. It offers dispatch, fleet maintenance and quotes management.

ShortDescription

Employee Management

Shipment Tracking

Vehicle Management

Safety Management

Fuel Management

Import/Export Management

Driver Settlements

Dispatch Management

Order Management

Load Optimization

Customer Portal

Scheduling

Accounting

VIN Lookup

Mileage Tracking

Truckload Management

Rate Management

Fleet Management

Routing

Maintenance Management

3PL Management

Inspection Management

Work Order Management

Billing & Invoicing

Customer Management

Accounting Integration

Discount Management

Waybills

Contact Database

Driver Management

Quotes/Estimates

LTL / Shared Truckload

Carrier Management

Live Driver Tracking

Mac OS

Web browser (OS agnostic)

Chat

Self-Employed

2-10

11-50

51-200

ITS Dispatch

In Person

Live Online

Webinars

Documentation

US Dollar

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing.


Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers.


Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.  



Activity Tracking

Electronic Signature

Invoice Management

Customer Accounts

Customer Database

QuickBooks Integration

Lot Management

Client Portal

Sales Tax Management

Real Time Updates

Alerts/Notifications

Reminders

Real Time Reporting

Commission Management

Job Tracking

Client Management

Customer History

30-day free trial, no credit card required.

Starter: $49 per month - up to 250 calls per month
Premium: $99 per month - up to 500 calls per month
Professional: $189 per month - up to 1000 calls per month
Ultimate: $289 per month - up to 1500 calls per month
Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls)

ITS Dispatch vs Towbook Management Software

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