About KeepTruckin

Over 55,000 fleets of all types, from field services to trucking, use KeepTruckin fleet management for GPS tracking, cost control, safety, and compliance. With KeepTruckin, you can: Track drivers, vehicles, and assets and equipment from a single dashboard. Streamline driver communication and dispatch with two-way messaging and workflow. Simplify ELD, IFTA, and DVIR compliance. Reduce fuel usage, maintenance costs, and more with actionable performance metrics. Protect your fleet with customizable dangerous driving alerts and built-in dashcams. Connect your fleet with pre-built integrations and 4G LTE WiFi.

KeepTruckin is the modern way to manage a mobile workforce and run a more efficient, safe, smart, and reliable business.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

222 Reviews of KeepTruckin

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(74)

74

4 stars

(28)

28

3 stars

(9)

9

2 stars

(1)

1

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 222 results

April 2021

Andrea from All That Way Trucking LLC

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

good product. easy to set up and use, always great customer service

If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service. they work with many other tracking apps, they are constantly improving and developing, and update current laws and such.

Pros

Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin.

Cons

on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off.

Reasons for Choosing KeepTruckin

We knew Keep Trucking from using it before with other companies and we just went with them, No need to ever bother with anyone else. We felt like they were the best. We used the app before the ELD mandate went into law and it was just so easy and user friendly.

Reasons for Switching to KeepTruckin

We worked with a company who used them, it was awful. 3 units went bad in less that 6 months. The first install was horrible and messed up my sync unit in my truck, and never connected past the first day. the second one worked for a few months and then never connected again, then it took them about a week to troubleshoot, then another 21 days before they could get tech out. it was just ridiculous. Luckily we only worked with that company another couple of months and when we got our own authority, we already knew we were going back to Keep Truckin.

Response from KeepTruckin

Replied April 2021

Thanks for the constructive feedback, Andrea. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out and do not hesitate to share your concern with support@keeptruckin.com so that we can help to get them resolved for you.

April 2021

Yehor from Lemberg Group Inc

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

April 2021

Keeptruckin Cons and Pros

Overall it's a top ELD service provider in the country, and because it's large, it's very slow on new features and technologies. So if you are looking for stable software that works, here is it, but if you are looking to have it all in one, I will think twice and test competitors what will be the best option for you.

Pros

+ Interface + Integrations that works great for our customers and us + Easy to use for Drivers and main thing ELD Works great + Driver Mobil APP

Cons

- Cameras - Problems with them All the time - Cameras - 1-minute video Recovery cont convenient at all, Samsara with this better - Customer Support Could be better - Very slow to implement changes/fixes/new features - Mobil App for Manager has terrible units view (Grouping units under one dot its craziness) - When Tracked Truck + Tracked Trailer moving together you see 1 group with a number of UNITS instead of combined Truck + trailer unit with their numbers and Driver Name.

Reasons for Choosing KeepTruckin

Back in the days, keeptruckin UI was definitely the best option for drivers, plus app that works. Today, it's under the question

Reasons for Switching to KeepTruckin

Terrible software, terrible support

Response from KeepTruckin

Replied April 2021

Hi Yehor, thanks for your feedback, we appreciate it so much. Let us know what can we do for you to deserve a better rating. Email us at support@keeptruckin.com and we'll more than happy to assist you. Thank you

April 2021

Kevin from Energy Express

Company Size: 1 employee

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Logging software for Trucking Company

Stated using Keep Truckin Software before any DOT mandates. Compared with a few other software providers and liked the functionality of Keep Truckin the best. Several or the other companies have fallen by the wayside. Keep Truckin keeps on rollinin.

Pros

Product is simple to use. It is a BYOD program. Updates are easy to install. I se the basic features to minimize the cost.

Cons

Being a small company, I have to pay for the service annually. Would prefer to pay quarterly. Some of the functionality was removed from service then added back for a higher fee.

Reasons for Choosing KeepTruckin

Keep Truckin allowed for BYOD. Others inclued a device for a monthly fee. Most of the other BYOD offers were not as functional as Keep Truckin.

Response from KeepTruckin

Replied April 2021

Thank you, Kevin. We're glad that you like using our services. We truly appreciate your feedback. Furthermore, regarding your concern about the billing, please email us at support@keeptruckin.com and we'll look into it right away.

May 2021

Raul from Cosmos Trucking LLC

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

May 2021

Wouldn't recommend product unless some changes are made

I was very happy with the product itself a few months ago. Lately I have been having some issues with some of the units and they have not been resolved. Customer service takes a lot of time to resolve issues sometimes even taking up to several days.

Pros

KeepTruckin ELD is very easy to install and use

Cons

The software itself is very good. It could be better developed to avoid loss of signal in most places.

Reasons for Choosing KeepTruckin

I chose KeepTruckin over the alternative because it was a product which was easier to install and easier for my drivers to understand. Besides, the customer service was one of a kind up to several months ago. I have had several issues lately and have been transferred around to 5 different people/departments at a time and yet issue doesn't get resolved. I am definitely considering looking for an alternative product.

Response from KeepTruckin

Replied May 2021

Hi Raul, we are very sorry for the inconvenience and would like to learn more about the issues that you are facing. Please email us your comments at support@keeptruckin.com or call at our 24/7 Support Line (855) 434-3564 and we will be more than happy to assist you.

April 2021

Anthony from AJ CORPORATE VENTURES LLC

Company Size: 2-10 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

ELD for a newbie

Pros

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

Cons

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.

Reasons for Choosing KeepTruckin

The price was so much less but the customer service was superior!

Response from KeepTruckin

Replied April 2021

Hi Anthony, Thank you for the wonderful review. We're glad that you find our app useful. Please help spread the word. Thanks!