Motive Software

Motive Software

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FrontRunners 2021

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About Motive

Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, & delivery. Visit gomotive.com to learn more....
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Motive User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 1,247 reviews

Peter

Company size: 11 - 50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2022

Fully Vetted System

Simon

Verified reviewer

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Already a very good solution on its way to become greater and greater

Pros

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

Cons

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Reasons for choosing Motive

Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering.

Response from Motive

Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

Replied June 2022

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

May 2022

Issues with the Safety Logs

Pros

I like the system and always found it helpful in improving my driving habits. However, now it is a negative and affects my quarterly raises with my Company.

Cons

When we first were using the software, we only had a camera on the road. My KT score was always in the 80's. However, once we installed the new cameras for the inside of the cab my scores dropped all the way down into the 40's. My driving has not changed. My safety points against me are for following to close, braking, speeding. None of these issues were an issue in the past. I recently did something similar with my car insurance and they said I had one of the best scores they had ever seen. I'm not some inexperienced young driver. I haven't had an accident or received a moving violation in over 20 years. Yet, your system indicates I'm now a poor driver.

Response from Motive

We're so sorry to hear that you did not have a great experience using the Motive app/services! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@gomotive.com or call our 24/7 support line at 855-434-3564.

Replied May 2022

Sondra

Company size: 11-50 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2022

KeepTruckin

I'm grateful that they are always available - 24 hours a day every day of the year. Customer Service is typically very kind and happy to assist. It does a lot of things all in one program instead of needing additional products to accomplish your day.

Pros

The overall program is great. The reports are great and real-time tracking is amazing

Cons

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Reasons for choosing Motive

Already told you the story! I think you guys have a great product, and your customer service is truly the icing on the cake.

Reasons for switching to Motive

When ELDs first came out Verizon jumped right on board to provide the product and everyone was scrambling to find a carrier because most companies had procrastinated hoping that the bills would not pass making them necessary. Verizon made lots of promises with all the flash and glam -- but sadly I don't think they knew what they had just bit off. It was very frustrating to trucking companies as well as the drivers. One of my drivers came in and talked to me about KeepTruckin he said he used the ap on his phone and it was phenomenal, so I made the call and talked to sales. [SENSITIVE CONTENT] had all of our equipment to us "overnight" and a team to help me learn how to install and operate the eld - and we've never looked back.

Response from KeepTruckin

Dear customer, Thank you for the wonderful review, Sondra! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

Replied March 2022

Christopher

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Motive Review

All experience with the software, and it's related employees has been very enjoyable

Pros

Compared to other ELD's I've used in the past Motive is probably the easiest I've ever used.

Cons

There isn't anything that I particularly don't care for or dislike. I wish that the Keeptruckin app had a scanner on it, allowing the operators to capture better pictures of their BOLs when they're uploaded. That would be a game changer

Response from Motive

Hi Christopher, Thanks for sharing such constructive feedback. We are glad to hear that you are satisfied with Motive services formerly KeepTruckin. We have passed your feedback as a valuable suggestion to the Product team and we hope the suggested scanning feature is available soon. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

Replied May 2022

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