Motive vs mHelpDesk

Motive has 1309 reviews and a rating of 4.52 / 5 stars vs mHelpDesk which has 803 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.52 / 5 (1309)
4.3 / 5 (803)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
August 9, 2022
August 1, 2022
Pros/Cons
  • Pros

  • The navigation of the administrators webpage is super easy. I can quickly and easily find messages or logs or documents.
  • I love how easy this product is for my to drivers to use. Even my drivers who are not use to using electronics, catch on very quickly.
  • Cons

  • Once you are sold the ELD's you will be billed wrong amounts- trying to correct it or return eld's is almost impossible- you will wait then they will hang up.
  • This company is being very unfair to their clients. We end up buying two systems (ELDs) for same truck just because of their system limitations and they will not refund for the extra system.
  • Pros

  • Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.
  • It is very user friendly and the customer support has been very good.
  • Cons

  • It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.
  • Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
Pricing Range
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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