About Map My Customers

Map My Customers is a cloud-based customer relationship management (CRM) tool for sales teams working in the field. Key features include sales automation, route generation, sales funnels, email automation, territory grouping and reporting. A mobile app is available for Android and iOS devices.

Map My Customers shows customer locations on a map and then generates routes for visiting leads. Users can add pins on a route to optimize travel, choose a starting location and set schedules. The solution also offers automatic reminders that sync with calendars, automatic check-ins, note keeping, photo storage, custom fields, data filtering and sorting.

Users can categorize customers by product type, salesperson or drawn shapes on ...


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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of Map My Customers

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(20)

20

3 stars

(2)

2

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

April 2020

User Profile Picture

Andy from Ferguson Enterprises

Verified Reviewer

Company Size: 10,000+ employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2020

Awesome tool for sales organization and planning

Overall it has been great. Was kind of a pain at first getting all the info uploaded, but now I use it every day and I think it provides a lot of value.

Pros

Being able to create optimized routes is my favorite feature. Lets me hit as many customers as possible each day in the most efficient way possible.

Cons

Can be confusing to use. Lots of updates and changes.

Reasons for Switching to Map My Customers

I assume my company made the switch because MMC is more in depth and has more features.

November 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

getting better

the overall MMC experience has been ok. When out in the field it is a bit slow to connect. MMC dropped the email blast and I really enjoyed that capability but I have found another external service for that and very happy with it.

Pros

most of all i like ease of use, its very helpful to locate clients nearby when on a road trip or location. I wish we could set some defaults when adding a contact such as country. I am in the USA and it would be nice to have that as a default. also, I would like to be able to move some of the fields to suit my needs, it takes up time to scroll down the page to find the field you want

Cons

Sometimes and it seems when I need it most it wont connect in the field so I am constantly waiting for the software to work in the field compared to my office wi fi where it performs perfectly.

Reasons for Switching to Map My Customers

MMC was very cost effective, now I see the pricing has gone up

November 2019

MIKE from K & N ELECTRIC

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

November 2019

The concept is a great idea but still has a lot of bugs to workout.

As a manager I see a big advantage for using the MMC software. There are several bugs that need to be worked out, but all in all it is a good software. I still like the old IPhone version better as it fit our needs and was very user friendly.

Pros

I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability.

Cons

The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered.

Reasons for Choosing Map My Customers

The MMC platform (IPhone) at the time met our needs and was user friendly. The new platform has some added features that we do not use in our business structure.

Reasons for Switching to Map My Customers

There were no updated for the Microsoft software.

February 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Cool app, but poor interface

With MMC we solved several problems such as keeping track of who we needed to follow up with etc...but the app was just to slow. (time is money)

Pros

I used this CRM for 1 year. I enjoyed the pin drops and the map routing feature which made my life easier while driving on the road all day.

Cons

It's a very laggy app. It usually crashes because I have too many leads to load. The support was just not there either. I waited 3 weeks for a reply because I was having issues with the App.

Reasons for Switching to Map My Customers

We made the switch because, we wanted more features.

May 2020

Tiffany from TCYMROT Inc

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

MMC

I am able to quickly find or add customers while in the road without having to use my laptop.

Pros

I like the mapping function and note taking.

Cons

I wish you could add images to the emails within the app.

Reasons for Choosing Map My Customers

Customer service loaded my database for me. That was extremely helpful.