--- title: "Motive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Motive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Motive is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/motive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) / Motive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/motive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/motive-profile/alternatives/) # Motive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,688 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,135 reviews (67%) - 4 stars: 360 reviews (21%) - 3 stars: 91 reviews (5%) - 2 stars: 33 reviews (2%) - 1 star: 69 reviews (4%) ### Most mentioned pros - Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. - The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. - Saving lives, saving accident injuries, and saving money is exactly what this system does. ### Most mentioned cons - I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. - Some of the settings or reports can be harder to locate at first . - the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help ## Motive customer reviews Showing reviews 1-25 of 1,688 (page 1). ### Motive Insights - Overall rating: 5/5 - Reviewer: Emerson F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Motive has been shown for us great value, we're looking now for the bluetooth device to help us in trailers for example. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive for me and company is a very important tool in terms of fleet management, we can get a lot of insights which are very special for the daily operation. #### Cons The quantity of manageable reports that we can create, including now the AI tool which is helping a lot of our data regarding the fleet. #### Vendor response Thank you so much for your kind words Emerson, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Best In Class for Telematics - Overall rating: 5/5 - Reviewer: Kevin A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. This system allows us to coach poor performing drivers. Making them safer drivers while reducing accident frequency. Saving lives, saving accident injuries, and saving money is exactly what this system does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive's ability to seamlessly integrate with our transportation management system is amazing! The tracking and monitoring ability that is provided by Motive, gives our organization real-time information as to where all of our vehicles are located at any given time. Yes, it even shows the vehicles traveling down the roadway in real-time. The monitoring system allows us the ability to coach drivers based on an actual scoring system that is provided by the telematics of the vehicle. Seeing (with video) how your drivers actually drive is so important. Drivers with poor driving habits are allowed to be identified and coached. This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies. #### Cons It would be great if Motive could redesign how videos are catalogued when a driver creates an event. The ultimate benefit of this system is to eliminate risky drivers and reduce accident frequencies. Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers. #### Reasons for switching to Motive Motive allowed for better integration with our overall IT infrastructure. #### Vendor response Thank you so much for your kind words, Kevin, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Company employee - Overall rating: 5/5 - Reviewer: Jaspal B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using motive for my than six years. Highly recommended.Live GPS is very useful feature.must for all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to understand and easy to use. Good app for both drivers and companies.Value for money as well. #### Cons Something we have to face network issues. Eld device glitch. Rest of the features are working perfectly. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied April 2026 --- ### Great reports, but file download is inconvenient - Overall rating: 4/5 - Reviewer: Jack R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros There are many types of reports and they are useful. For example, Activity report has Summary and Detail. You can see total mileage by date and period. It is very easy to check driving miles and idle time when you calculating the driver pay. #### Cons Drivers upload log sheets as documents. When I download them directly, it creates a PDF file. The first page is a useless header. If I want the image only, I have to click and download from the inside. It's not convenient. #### Reasons for switching to Motive Samsara was expensive, so we changed to Motive. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied March 2026 --- ### fleet dispatcher - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the Motive GPS system has been excellent. It offers reliable real-time tracking, intuitive dashboards, and powerful safety features like AI-powered dashcams and driver behavior scoring. These tools have helped us improve accountability and reduce risky driving incidents. The system is easy to use, integrates well with our operations, and provides clear insights that support better decision-making. Overall, Motive has made our fleet safer, more efficient, and easier to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the Motive GPS system is its real-time tracking and safety-focused features. The AI-powered dashcams and driver scoring tools help improve accountability and reduce risky driving behaviors. Its intuitive dashboard makes it easy to monitor vehicle health, fuel usage, and compliance, all in one place. Plus, the mobile app keeps everything accessible on the go, which is a big win for field operations. #### Cons one limitation we've encountered is the lack of flexibility in custom reporting. While the standard reports cover basic needs, they don’t allow for deeper customization based on specific metrics or operational goals. Expanding this feature would make the platform even more powerful. #### Reasons for switching to Motive The cost was higher than expected, and the provider did not honor the previously agreed-upon pricing structure. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied January 2026 --- ### All in one fleet solution - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phenomenal experience. Sales and the support team are second to none. I highly recommend motive if your are a budiness looking to increase your safety program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an all in one solution for our fleet. Eld, timecards and cameras have help our fleet. Our safety program has had decrease in incidents. #### Cons Searching video and only can view up to certain amount. Would like to be able to view whole drive. #### Reasons for choosing Motive Ease of the product from installing to how easy we can see the data for the dashboard and mobile app #### Reasons for switching to Motive Product failed to deliver video for collision that we had. #### Vendor response Thank you for the wonderful review, Jason! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied July 2025 --- ### Director of Safety and Compliance - Overall rating: 5/5 - Reviewer: Ed K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use and very user friendly. No issues dealing with the support time. Everyone is on point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendliness. Simplicity. It's easy to navigate around the dashboard and easy to access and obtain the necessary data. Another great thing is that Motive published updated every quarter so there is always something new to learn and use. #### Cons I've used Motive for 11 years now. Not that many things that I do not like about Motive. #### Reasons for choosing Motive Ease of use and very streamlined. Driver friendly and easy to understand for all involved. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied April 2025 --- ### Safety Coordinator - Overall rating: 3/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the service is great. The drivers loved the app. WIFI and Data were not a problem for the drivers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy for drivers to manual log. Driver app layout very simple for drivers. Log editing for drivers is esy to learn #### Cons Monthly price for service is higher than some. Paying for the equipment is a very high cost to setup account #### Reasons for choosing Motive At the time the setup fee was at a good price. The portal and driver app are easy to use. #### Reasons for switching to Motive Customer service problems. Device had to be install by a tech and sheduling for more than one location very hard. #### Vendor response Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied June 2025 --- ### Safety Director - Overall rating: 5/5 - Reviewer: Bob G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Let's go back to 2016 when I first had the chance to experience this awesome trucking ELD app and it's software when Motive used to be "Keep Truckin". One of the first to offer a free to use/ try before you buy kind of deal. It was a great way to let people experience what would soon be coming down the road in the near future for HOS compliance... Literally! It was good back then and has only gotten better! Fast forward to 2026, the same awesome service plus some added features that stand at the top of the leader board with the best ELD products on the market. User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for drivers to use and operate. Backend office is simple and easy to manage. FMCSA compliance is top priority. Help was normally just a phone call away if needing assistance. #### Cons Sales department. Never push or be over bearing. Let the product sell itself... Customer Service wasn't to bad when needed #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied January 2026 --- ### Horrid Experiences for last 2 years - Overall rating: 1/5 - Reviewer: Bawnie W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered horrible experiences. 2 accidents (motive said didnt happen) one head on and one rollover pricing is 500 more to use your old equipment that didnt show the accidents #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros used to be good customer service in tech support Now 24 hrs to get any solutions if that happens at all... Only good if in cell service email ranges #### Cons now all the departments dont talk to each other. Price gouging Managers dont do anything to help the problem they only do NEW pricing #### Vendor response Hey Bawnie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied August 2025 --- ### 1 thing it is easy for drivers - Overall rating: 4/5 - Reviewer: Emily K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier. #### Cons customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru. #### Reasons for choosing Motive Because KT was able to get my price back down after quoting me a higher price than I wanted to pay without any updates. Price was the only reason we tried Samsara and it was a good system but KT decided to price match and upgraded to include all the IFTA info and forward cameras and I did not have change all the ELDs out of all my truck to install new ones. Once again the whole thing was a huge waste of time had KT have said hey lets look at upgrading and saving and quoted me the price we ended up getting in the first place it would have been over and done and prevented the feeling of oh so you give new people a break but the people who have been paying you for 2 yrs get a crappy deal to pay for the new peoples good deals. #### Reasons for switching to Motive This was not user friendly and I did not like the display of the admin side or the way it was all programmed and set up. None of my drivers liked it and when we tested it against KT well KT won. #### Vendor response Hi Emily, thank you for your valuable feedback. We are glad to know that you enjoyed using our services. Safe rides! Replied August 2021 --- ### Love the product... just needs a few tweeks - Overall rating: 4/5 - Reviewer: Brian F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used a few other systems and this is by far better and easier to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to see my split log just by checking a box #### Cons 1) It would be nice see my recap with out having to go into DOT inspection mode. It should be listed right next to the graph. 2) The times on the graph at the end of each duty status should be in minutes NOT percent of an hour. 3) It would be great if there was an external button a driver could hit to mark and save a video file. So, even if they are not involved in an incident they can go back and find the file to be reviewed and sent to the police or concerned parties. As it is now, unless there is a event detected ie: hard braking or cornering etc, it is almost impossible to find the video. For example, if parked in a dock or at a truck stop and driver sees another truck hit somebody else's truck or damages property, it would be nice to be able to retrieve that video file. #### Reasons for choosing Motive I didn't like samsara so i wanted to try something new. Keep trucking had a lot of great reviews so that's the one I picked. #### Reasons for switching to Motive went independent and needed my own equipment. #### Vendor response Hi Brian, we are glad to hear that you like using KeepTruckin services. Surely, your feedback will be taken into great consideration by our engineering team and hopefully, in the near future, the mentioned features will be available for all our clients. Replied December 2021 --- ### Over-all the product has promise but there are some issues. - Overall rating: 3/5 - Reviewer: Lloyd S. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I feel like the product has a lot of good uses, and if it is what people purchase I do not feel that they will be slighted or taken advantage of. Some of the problems (GPS as previously mentioned) are annoying but it only affects the dashboard and not the logs so it is not deal breakingly bad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like the ease of customization and the ease of use. I can show someone how to use this product in 10min and expect that he or she will be able to do the bare minimum required of them with this. Or I can take the afternoon and show someone how to make it work for them personally and the best way for them to use it. #### Cons There are a lot of gaps in the GPS service. I notice at least 3 times a month, the gps stops tracking. It will then randomly pick up again. If it is satellite coverage, a better system is needed. #### Reasons for choosing Motive It was used by one of my drivers previously, so their experience in it meant that I could take the time to learn it myself and not have to worry about teaching it as well as learning it. #### Vendor response Hi Lloyd, Thank you for the review! We value your input. Please help us to improve by providing more information on your experience. We can be reached at (855) 434-3564/support@keeptruckin.com. Replied January 2022 --- ### KeepTruckin - Overall rating: 5/5 - Reviewer: Sondra F. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I'm grateful that they are always available - 24 hours a day every day of the year. Customer Service is typically very kind and happy to assist. It does a lot of things all in one program instead of needing additional products to accomplish your day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The overall program is great. The reports are great and real-time tracking is amazing #### Cons I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore! #### Reasons for choosing Motive Already told you the story! I think you guys have a great product, and your customer service is truly the icing on the cake. #### Reasons for switching to Motive When ELDs first came out Verizon jumped right on board to provide the product and everyone was scrambling to find a carrier because most companies had procrastinated hoping that the bills would not pass making them necessary. Verizon made lots of promises with all the flash and glam -- but sadly I don't think they knew what they had just bit off. It was very frustrating to trucking companies as well as the drivers. One of my drivers came in and talked to me about KeepTruckin he said he used the ap on his phone and it was phenomenal, so I made the call and talked to sales. [SENSITIVE CONTENT] had all of our equipment to us "overnight" and a team to help me learn how to install and operate the eld - and we've never looked back. #### Vendor response Dear customer, Thank you for the wonderful review, Sondra! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Replied March 2022 --- ### Motive helps in enhancing fleet management and vehicle tracking - Overall rating: 5/5 - Reviewer: Brandon J. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Motive has been very positive. The platform has proven to be a valuable asset for managing my fleet. The combination of features has enhanced safety, compliance, and operational efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate that Motive offers an all-in-one platform. With GPS tracking, smart dash cameras , ELD compliance, and maintenance management, I don’t need multiple solutions to manage my fleet. #### Cons With real-time tracking and data collection, I sometimes worry about privacy and the security of our data. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied March 2025 --- ### Cowtown Dispatch - Overall rating: 5/5 - Reviewer: Randy A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been really great and they are always improving and coming up with new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team. #### Cons When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied December 2024 --- ### Couldn't live without - Overall rating: 5/5 - Reviewer: Samantha T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant. Easy view of all clocks from homepage. Reports and logs are easily accessable. Ifta Fuel Tax Reporting made simple. #### Cons Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge. #### Vendor response Thank you so much for your kind words, Samantha! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Regards, Bobby Young Motive Support Replied October 2024 --- ### Great software for dash cams - Overall rating: 5/5 - Reviewer: Kenzie G. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That you can see live time driving where the drivers are and with their current video camera placement. #### Cons The softwarevwas slow to update sometimes. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied November 2024 --- ### Good alternative to the big bulky ELD screens - Overall rating: 3/5 - Reviewer: Joel S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck #### Cons The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee. #### Vendor response Hi Joel S, Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Regards, Bobby Young Replied October 2024 --- ### Motive and the value it brings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers. #### Cons Its a great product. There's nothing to not love about Motive #### Vendor response Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're always here to help! Replied June 2024 --- ### The Good, the Bad and the Evil of Motive - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records. #### Cons They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times. #### Vendor response Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Replied July 2023 --- ### Just the basics - Overall rating: 4/5 - Reviewer: Dave G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My thoughts, Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. #### Cons The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. #### Reasons for switching to Motive Out of Business #### Vendor response Thank you, Dave. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin! Replied July 2021 --- ### Fully Vetted System - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We will be solving route planning issues, we will increase driver accountability and involvement, and we will be able to streamline our business processes related to document handling. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very robust system that has continued to make major improvements since the ELD mandate went into effect. It has all the features we wish we had in our old system and coupled with outward-facing , integrated cameras it has allowed us to have greater confidence from our insurance company allowing us considerations we previously didn't have such as considering driver applicants with less than two years experiance. #### Cons Since we are a brand new user of KeepTruckin, we are still in our learning curve so the answer may change over time, but right now I wish the reporting options were more robust. #### Reasons for choosing Motive Putting aside the robust features of KeepTruckin, we experienced a very professional and balanced sales approach by their representative. There was no high-pressure and he did an amazing job of addressing all our concerns during the decision process. #### Reasons for switching to Motive We wanted a more robust system that offered us features previously not available. #### Vendor response Thanks for the positive feedback and rating, Peter. We really appreciate it. Replied November 2021 --- ### Does everything and some - Overall rating: 5/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy of use and functionality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more. #### Cons I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it #### Reasons for choosing Motive does everything we need and some #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Replied August 2022 --- ### Dispatcher's Opinion - Overall rating: 4/5 - Reviewer: Deana V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. #### Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. #### Reasons for choosing Motive Sold on product and cost. Since our switch, costs have gone up. #### Reasons for switching to Motive We were sold on the product and cost. Not sure I made the correct choice. #### Vendor response Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com Replied December 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/?page=2) --- Motive Reviews, Pros and Cons - 2026 Software Advice