ease of use. the simplest and best ELD and GPS on the market

cant think of anything negative truthfully

It has solved my time management issues. Motive makes my IFTA report so easy to complete.

The switch from my other e-log was very easy. The GPS is my favorite feature. I no longer have to write the mileage down at each state line.

I can’t think of anything that I dislike about motive.

I would be happier with Motive if they didn’t call me every week trying to sell me more products

ELD works (previous product did not). Functions as it should most of the time

ELD has been operating slower and slower since I first began using it 4 years ago. A lot of time is wasted waiting for the ELD to function

A few ups and downs on the tech and equipment side, as previously noted. Overall though, I love the product and it is a huge advantage to our business and I recommend it to anyone who is looking for an ELD provider.

As a user and administrator, its great for managing my own log books, as well as my drivers' logs. It is such a huge help in digitally and accurately managing truck and driver data for reporting purposes for IFTA and IRP as well.

We have had the odd technical and equipment issue, but everything has been resolved for the most part. The issues we have had focus mostly on differences in odometer readings between the device and the truck itself, as well as connectiveity between the gateway and our phones. The latter is no big deal and fixes itself. The former took a little while to figure out, but it did get figured out in the end.

I am supposed to get a refund for the dash cam that I never used it has been almost 6-8 month not getting any respond when I called and spoke with many pp but no answer

I do not know what you charge things were handling faster when it was keep trucking

I am not sure if I like this or not so pleas befor you do contract you should shop around

If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue.

I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.

Horrible customer support lately its impossible to reach your rep or receive support in time.

This product is relatively problem free, but the outstanding support handles anything that arises.

The cables used to connect to the vehicle sometimes become a problem

Very good.

Technical support team is very knowledgeable, courteous, professional and specially patient…

It’d be easier if it didn’t stay in OnDuty mode when we park and neglect to switch to OffDuty .

Great recommend

It's common sense easy to use never a problem. Makes doing IFTA easy. DOT respects this app only been checked once since 2018

No issues works great easy to understand.

Best choice I have made. 1st choice

The ease of installation and use. It's not complicated. The support staff is very knowledgeable, understanding and patience given when problem solving

As of now I have no cons to mention. It has been good

Overall it's a top ELD service provider in the country, and because it's large, it's very slow on new features and technologies. So if you are looking for stable software that works, here is it, but if you are looking to have it all in one, I will think twice and test competitors what will be the best option for you.

+ Interface + Integrations that works great for our customers and us + Easy to use for Drivers and main thing ELD Works great + Driver Mobil APP

- Cameras - Problems with them All the time - Cameras - 1-minute video Recovery cont convenient at all, Samsara with this better - Customer Support Could be better - Very slow to implement changes/fixes/new features - Mobil App for Manager has terrible units view (Grouping units under one dot its craziness) - When Tracked Truck + Tracked Trailer moving together you see 1 group with a number of UNITS instead of combined Truck + trailer unit with their numbers and Driver Name.

I have used a few other systems and this is by far better and easier to use.

I love the ability to see my split log just by checking a box

1) It would be nice see my recap with out having to go into DOT inspection mode. It should be listed right next to the graph. 2) The times on the graph at the end of each duty status should be in minutes NOT percent of an hour. 3) It would be great if there was an external button a driver could hit to mark and save a video file. So, even if they are not involved in an incident they can go back and find the file to be reviewed and sent to the police or concerned parties. As it is now, unless there is a event detected ie: hard braking or cornering etc, it is almost impossible to find the video. For example, if parked in a dock or at a truck stop and driver sees another truck hit somebody else's truck or damages property, it would be nice to be able to retrieve that video file.

overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable.

I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier.

customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru.

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.