--- title: "Motive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Motive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Motive is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/motive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) / Motive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/motive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/motive-profile/alternatives/) # Motive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,689 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,136 reviews (67%) - 4 stars: 360 reviews (21%) - 3 stars: 91 reviews (5%) - 2 stars: 33 reviews (2%) - 1 star: 69 reviews (4%) ### Most mentioned pros - Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. - Saving lives, saving accident injuries, and saving money is exactly what this system does. - User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance. ### Most mentioned cons - Some of the settings or reports can be harder to locate at first . - I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. - the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help ## Motive customer reviews Showing reviews 1-25 of 1,689 (page 1). ### Motive Insights - Overall rating: 5/5 - Reviewer: Emerson F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Motive has been shown for us great value, we're looking now for the bluetooth device to help us in trailers for example. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive for me and company is a very important tool in terms of fleet management, we can get a lot of insights which are very special for the daily operation. #### Cons The quantity of manageable reports that we can create, including now the AI tool which is helping a lot of our data regarding the fleet. #### Vendor response Thank you so much for your kind words Emerson, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Best In Class for Telematics - Overall rating: 5/5 - Reviewer: Kevin A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. This system allows us to coach poor performing drivers. Making them safer drivers while reducing accident frequency. Saving lives, saving accident injuries, and saving money is exactly what this system does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive's ability to seamlessly integrate with our transportation management system is amazing! The tracking and monitoring ability that is provided by Motive, gives our organization real-time information as to where all of our vehicles are located at any given time. Yes, it even shows the vehicles traveling down the roadway in real-time. The monitoring system allows us the ability to coach drivers based on an actual scoring system that is provided by the telematics of the vehicle. Seeing (with video) how your drivers actually drive is so important. Drivers with poor driving habits are allowed to be identified and coached. This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies. #### Cons It would be great if Motive could redesign how videos are catalogued when a driver creates an event. The ultimate benefit of this system is to eliminate risky drivers and reduce accident frequencies. Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers. #### Reasons for switching to Motive Motive allowed for better integration with our overall IT infrastructure. #### Vendor response Thank you so much for your kind words, Kevin, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Company employee - Overall rating: 5/5 - Reviewer: Jaspal B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using motive for my than six years. Highly recommended.Live GPS is very useful feature.must for all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to understand and easy to use. Good app for both drivers and companies.Value for money as well. #### Cons Something we have to face network issues. Eld device glitch. Rest of the features are working perfectly. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied April 2026 --- ### NOTHING BUT CHASING PROBLEMS - Overall rating: 1/5 - Reviewer: Bekah F. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered NOTHING BUT CHASING PROBLEMS. We have implemented motive products on all 265 of our fleet vehicles. They have been giving us nothing but problems, weather that's flagging our drivers for "speeding (incorrect speed data on their software), or missing dash cam footage of multiple accidents. Its really unacceptable. I am so annoyed i went with this company and implemented them for our whole fleet. They are a true start up and all their "customer support" seems like AI responses. They dont fix anything we ask them to fix. We are considering breaking our contract and changing vendors because it is so bad. Creates EXTREME administrative burden on me/my team to even be able to use this product that we pay over $100k/year for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The dashboard visual is decent. the physical equipment looks decent and the install is fairly easy but thats about it. #### Cons Their software is very glitchy, customer support is generic/AI. This company truly operates like a startup like they dont know how to operate at scale. #### Reasons for switching to Motive Switched due to pricing, but in heindsight i wish we had paid more for a product that actually works and doesnt drive us insane. #### Vendor response Hey Bekah ! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied January 2026 --- ### Great reports, but file download is inconvenient - Overall rating: 4/5 - Reviewer: Jack R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros There are many types of reports and they are useful. For example, Activity report has Summary and Detail. You can see total mileage by date and period. It is very easy to check driving miles and idle time when you calculating the driver pay. #### Cons Drivers upload log sheets as documents. When I download them directly, it creates a PDF file. The first page is a useless header. If I want the image only, I have to click and download from the inside. It's not convenient. #### Reasons for switching to Motive Samsara was expensive, so we changed to Motive. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied March 2026 --- ### fleet dispatcher - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the Motive GPS system has been excellent. It offers reliable real-time tracking, intuitive dashboards, and powerful safety features like AI-powered dashcams and driver behavior scoring. These tools have helped us improve accountability and reduce risky driving incidents. The system is easy to use, integrates well with our operations, and provides clear insights that support better decision-making. Overall, Motive has made our fleet safer, more efficient, and easier to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the Motive GPS system is its real-time tracking and safety-focused features. The AI-powered dashcams and driver scoring tools help improve accountability and reduce risky driving behaviors. Its intuitive dashboard makes it easy to monitor vehicle health, fuel usage, and compliance, all in one place. Plus, the mobile app keeps everything accessible on the go, which is a big win for field operations. #### Cons one limitation we've encountered is the lack of flexibility in custom reporting. While the standard reports cover basic needs, they don’t allow for deeper customization based on specific metrics or operational goals. Expanding this feature would make the platform even more powerful. #### Reasons for switching to Motive The cost was higher than expected, and the provider did not honor the previously agreed-upon pricing structure. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied January 2026 --- ### All in one fleet solution - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phenomenal experience. Sales and the support team are second to none. I highly recommend motive if your are a budiness looking to increase your safety program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an all in one solution for our fleet. Eld, timecards and cameras have help our fleet. Our safety program has had decrease in incidents. #### Cons Searching video and only can view up to certain amount. Would like to be able to view whole drive. #### Reasons for choosing Motive Ease of the product from installing to how easy we can see the data for the dashboard and mobile app #### Reasons for switching to Motive Product failed to deliver video for collision that we had. #### Vendor response Thank you for the wonderful review, Jason! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied July 2025 --- ### Director of Safety and Compliance - Overall rating: 5/5 - Reviewer: Ed K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use and very user friendly. No issues dealing with the support time. Everyone is on point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendliness. Simplicity. It's easy to navigate around the dashboard and easy to access and obtain the necessary data. Another great thing is that Motive published updated every quarter so there is always something new to learn and use. #### Cons I've used Motive for 11 years now. Not that many things that I do not like about Motive. #### Reasons for choosing Motive Ease of use and very streamlined. Driver friendly and easy to understand for all involved. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied April 2025 --- ### Safety Coordinator - Overall rating: 3/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the service is great. The drivers loved the app. WIFI and Data were not a problem for the drivers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy for drivers to manual log. Driver app layout very simple for drivers. Log editing for drivers is esy to learn #### Cons Monthly price for service is higher than some. Paying for the equipment is a very high cost to setup account #### Reasons for choosing Motive At the time the setup fee was at a good price. The portal and driver app are easy to use. #### Reasons for switching to Motive Customer service problems. Device had to be install by a tech and sheduling for more than one location very hard. #### Vendor response Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied June 2025 --- ### Horrid Experiences for last 2 years - Overall rating: 1/5 - Reviewer: Bawnie W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered horrible experiences. 2 accidents (motive said didnt happen) one head on and one rollover pricing is 500 more to use your old equipment that didnt show the accidents #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros used to be good customer service in tech support Now 24 hrs to get any solutions if that happens at all... Only good if in cell service email ranges #### Cons now all the departments dont talk to each other. Price gouging Managers dont do anything to help the problem they only do NEW pricing #### Vendor response Hey Bawnie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied August 2025 --- ### Duncan Oil - Overall rating: 5/5 - Reviewer: Marc A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awsome. Very manager and driver friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That minimal equipment is needed within the cab. Mobile devices, tablets, and computers are utilized without having to buy expensive onboard units. Being that the system operates off of an app on a mobile device updates are current, quick, and require no extra items to be purchased. #### Cons The system operates off of a cell signal. At times of poor service there might be a period of time where current updates are not seen until a signal is reacquired. This is minimal at best but does occur. #### Reasons for choosing Motive App based mobile devise system. Can be used off anything that has bluetooth capabilities. #### Reasons for switching to Motive We were told that our head units would no longer be current and unable to communicate at the end of 2021 due to the 5G updates. They required us to purchase new equipment at a cost of $50,000+. KeepTruckin offered a better option and we were even able to acquire dashcams for all units. #### Vendor response Hi Marc, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! Replied August 2021 --- ### Meh product. - Overall rating: 2/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredibly mediocre at best. It seems like Keep Truckin is more concerned with rolling out new features and gaining market share over fixing old issues and keeping current customers happy. We will not be renewing at the end of the contract. We require a more reliable ELD service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It has many of the functions we need to locate our fleet. #### Cons The updates. We use company supplied tablets to interface with the Keep Truckin ELD. We used to rely on the internet connection supplied by the Keep Truckin ELD to keep the ELD application up to date. There are so many updates that we found ourselves running out of plan data. To be clear, we lock the tablets down so only Keep Truckin app can be used so it is not other apps. We have recently shut down our automatic updates for the Keep Truckin app which means my fleet is constantly behind on updates - some which are critical for the operation. It creates a real hardship to have to manually update our Keep Truckin ELD app when trucks come through the home terminal. Also, trucks that will not leave the drive line when the truck stops is becoming more frequent. ELD connectivity is a real problem. #### Reasons for choosing Motive It seemed like we would get more features and the ELD would be more user friendly for the drivers. #### Reasons for switching to Motive It seemed like we would get more features and the ELD would be more user friendly for the drivers. #### Vendor response We really apologize for the inconvenience faced. Kindly share the details with us at "support@keeptruckin.com". Our team will look into it and get back to you with a resolution. Replied November 2021 --- ### Motive, crafted with excellence to refine fleet management to utmost efficiency and stack fleet data on our fingertips - Overall rating: 5/5 - Reviewer: Terri A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Motive has played a vital role in optimizing the operations of our company by really transformed the way we manage our fleet. Embracing it introduced us to an undeniable competitive edge marked with greater efficiency, reduced cost and improved safety of our drivers . It has enabled us to distribute our workload to maximize on vehicle utilisation, repair and minimize vehicle downtimes, respond to any incidents across our logistics and distribution cycle and ultimately use our vast amount of data to continuously enhance our delivery and fleet efficiency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive has a lightweight UI that makes it easy to implement and navigate through it. I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly. Additionally Motive help us optimize routes based on realtime traffic and other factor data leading to effective deliveries, reduced fuel consumption and travel time. Motive has also embedded a two way communication tool that enable us in the back office message and communicate with our drivers one on one. Comprehensive reports and fleet metrics data gathered help diagnose engine issues, identify potential issues on our vehicle health and keep accurate record of fuel consumption #### Cons We haven't experienced any issues with Motive. Its performance is incredible and the system runs without any hitches . All thanks to their readily available expert support team that help us resolved any issues we are facing #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied March 2025 --- ### Charges for services not provided - Overall rating: 1/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing worst company i have dealt with. The account manager ([sensitive content hidden]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us #### Cons The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help #### Vendor response We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Replied January 2025 --- ### Motive all around great - Overall rating: 5/5 - Reviewer: Sue W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For us, its good, we have never discussed moving away from Motive except for maybe costs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tracking of our fleet, viewing logs and issues #### Cons sometimes hard to navigate when you are looking for 1 certain thing #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied November 2024 --- ### Great software for dash cams - Overall rating: 5/5 - Reviewer: Kenzie G. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That you can see live time driving where the drivers are and with their current video camera placement. #### Cons The softwarevwas slow to update sometimes. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied November 2024 --- ### The Good, the Bad and the Evil of Motive - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records. #### Cons They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times. #### Vendor response Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Replied July 2023 --- ### Just the basics - Overall rating: 4/5 - Reviewer: Dave G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My thoughts, Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. #### Cons The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. #### Reasons for switching to Motive Out of Business #### Vendor response Thank you, Dave. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin! Replied July 2021 --- ### Peace of mind - Overall rating: 5/5 - Reviewer: Lauri J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits are that we can count on the devices to work as they are supposed to and they keep us in compliance with DOT regulations. The last company we were with was very hit and miss on if their equipment worked as it was supposed to for the clients. It was disturbing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient. #### Cons Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software. #### Reasons for choosing Motive Keep Truckin had the best ratings and our drivers spoke to other drivers/friends who were recommending Keep Truckin to them. #### Reasons for switching to Motive We could count on their devices to work properly or their tech team to help with the issues. Example; our drivers would log out of the system and shut down for their 10 hour break. The next morning when they would log back into the system it would show that they were driving all night long. This went on for months with no explanation for solution. Finally a tech support person told me to have all the drivers just go into off duty status instead of sleeper status because sleeper was not resetting as it should!! #### Vendor response Thank you so much for your response! We are glad that you like it. Do let us know in case if you have any suggestions as we would be more than happy to hear them. Replied September 2021 --- ### Keep Truckin - Overall rating: 4/5 - Reviewer: Katie D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All and all Keep Truckin is a great asset to put business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is for the drivers to use. The support staff for the most part are always helpful. I save a lot of time with IFTA reporting. #### Cons The thing I like the least is the video review from the cameras. It is hard to retrieve the video based on 3 minutes at a time. Though that is an improvement from the 1 minute it used to be. I also feel like the hard breaking is not always a hard break, and getting them adjusted so you do not get so many hard breaks is kind of a pain #### Reasons for choosing Motive We went with Keep Truckin when DOT mandated it. I was looking for something easy for the drivers and cost effective for the company. #### Vendor response Hi Katie, thank you for your feedback. We really appreciate it. Please send us your suggestion at support@keeptruckin.com so that we can forward them to the product team. Replied December 2021 --- ### overall great product - Overall rating: 5/5 - Reviewer: Kevin E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are happy with it. We have only had to talk to customer support a few times and they have always been helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reports and location history. It is reliable. I've talked to other drivers who use other ELDs and they have strange problems with their that I dont experience #### Cons Geo fencing email notices coming late sometimes. The bread crumb trail in location history covering highway numbers needed for IFTA record keeping. So we end up having to zoom in and out many times to get the numbers. The play button on location history has been helpful at times but it doesn't always give the highway number which is what we need for the IFTA records. #### Vendor response Hi Kevin, thanks for the positive rating, we really appreciate it. Please help us to improve by providing more information on your experience. We can be reached at (855) 434-3564/support@keeptruckin.com. Replied January 2022 --- ### Poor equipment and support - Overall rating: 2/5 - Reviewer: Audrey E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible .. I have over 500+ emails to correct issues with their system over 2 years and still have the same issues. Get constant calls from their support who then never follow up or fix anything ever only to receive an email saying thank you your case has been closed when nothing has been done. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment and tracking is never accurate. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. The logs are always wrong showing the wrong equipment as the system does not update and never works. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily . they are clearly not in transportation and do not understand how it works #### Cons everything #### Reasons for choosing Motive they lied and said they had great product #### Reasons for switching to Motive they said they were better they lied #### Vendor response We're so sorry to hear that you did not have a great experience using the KeepTruckin app! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@gomotive.com or call our 24/7 support line at 855-434-3564. Replied April 2022 --- ### Does everything and some - Overall rating: 5/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy of use and functionality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more. #### Cons I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it #### Reasons for choosing Motive does everything we need and some #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Replied August 2022 --- ### Dispatcher's Opinion - Overall rating: 4/5 - Reviewer: Deana V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. #### Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. #### Reasons for choosing Motive Sold on product and cost. Since our switch, costs have gone up. #### Reasons for switching to Motive We were sold on the product and cost. Not sure I made the correct choice. #### Vendor response Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com Replied December 2022 --- ### Love Motive - Overall rating: 5/5 - Reviewer: Heidi N. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve had motive for several years now. The product and support are top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the mileage available for reports, being able to track where the truck is at in bad cell phone areas and access to logs to save is invaluable to me. #### Cons Nothing. I have no complaints about this product. #### Reasons for switching to Motive What we were using wasn’t working. Ever. We had a guy leased onto us that recommended this and we’ve never looked back. #### Vendor response Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at support@gomotive.com or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗 Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/?page=2) --- Motive Reviews, Pros and Cons - 2026 Software Advice