There are things about how efficient the software works that I do not like, but the team at MoveItPro are so amazing that I am happy to do a few more extra steps to complete a task because I truly feel like they are an extended part of our company. [SENSITIVE CONTENT HIDDEN], has been one customer support member that has helped us so much with all of our automotive emails and any tech questions! She is brilliant and so quick to respond! They all are though! I can not say one negative thing about any of the customer support employees. They all deserve a 10 Star review.

Wow! the Customer service with move-it Pro is like nothing I have ever seen. I feel like I have an entire team just waiting to help and answer any question I may have about their software program! They are all so very sweet and will help you will any issue you are having.

I feel like there are too many (click/steps) to do in order to get one job completed. I don't like that I can't write a custom email to my customers through the software program. I wish I could send a potential client an inventory more efficiently. Customers sometimes complain about how hard the inventory form is to fill out and submit.

Excellent

Very user friendly. Communication with help center is beyond Phenomenal.

When any editing is needed to a booked move it unbooks the move and you have to rebook the move. It’s really the only thing that I dislike about the software.

It's truly a shame that a company I had very little to complain about handled a situation so poorly. I have lost all trust in these people, and warn others looking into using this company that their money and financial information could very well be mishandled and left unprotected like mine was.

The company provided a quick response time when needed.

The people in customer service. I recently tried to cancel my monthly subscription, for which I was being charged per month for the entire length of time I used this service. When I attempted to cancel my subscription, I was told I would be called back, as my contract needed to be looked into prior to cancelling. Before I received a call back, my account was charged for an additional three months all at once. I was charged TRIPLE what I am normally charged at one time. When I received my "call back" after this charge was put through, the representative told me her hands were tied and that nothing could be done at this point.

We save time by keeping initial lead time to one interaction potentially.

We use Moveitpro software for our local moving company, we love the professional look of the quotes that it sends our customers. Initially the software was easy to learn and the online support team was very helpful and answered our questions via chat promptly. Thank you cust support team! You girls are awesome! The software is easily manipulated to customize your preferences. The only complaint I had was initially the software was a little slow but they have totally fixed that! It now runs smoothly and I can have a quote sent before I get off the phone with the customer which is what we want. I would definitely recommend trying Moveitpro to help run your moving business.

Loading time, sometimes the inventory has to catch up to my clicking of items and I have to wait and make sure everything was logged.

I have been using this software for several years for our multi-million dollar moving company. We do everything from capturing leads on our website, giving phone estimates, sending quotes, tracking referral sources, booking jobs, scheduling crews, managing HR, managing fleet, taking payments, digital / paperless bill of ladings, payroll, and so much more. Truly we couldn't be any happier with MoveitPro. It is a bit more expensive than most all moving softwares but the price difference is overridden with the additional business and money saved in time without a doubt.

Everything, The way it is all designed very easy for new users to begin using, the support, the automation of emails, and digital invoicing / BOL.