About MyRouteOnline

MyRouteOnline is a cloud-based route-planning solution that helps businesses in telecommunication, heating, ventilation and air conditioning (HVAC), retail and other businesses plan, manage and optimize routes via a unified portal. The platform allows administrators to manually schedule and track routes and define service time for different locations.

MyRouteOnline allows organizations to review journeys, share route information with drivers and clients via emails, and export route data to various navigation platforms including Google Maps, Garmin, and more. Supervisors can update saved journeys, map routes using the built-in planner, and import address lists from Dropbox, Google Drive and other cloud storage systems. Additionally, drivers can view assigned rou...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

96 Reviews of MyRouteOnline

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(63)

63

4 stars

(26)

26

3 stars

(5)

5

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 96 results

April 2019

Yisroel from YAYOE

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Saved the day

Pros

We were running a fundraiser for our school. We used to manually figure out delivery routes. Using My Routes Online saved us hours and hours of time. We simply uploaded our spreadsheet of addresses and choose the amount of driving routes and the software did the rest.

Cons

No cons. In a school setting we only need routes a few times a year.... Now if it could grade papers... Then we would be talking:-)

Response from MyRouteOnline

Replied April 2019

Thank you so much for your feedback. We'll be here again, for the next time you'll need us :-)

May 2020

Calder from Arm In Arm

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great tool and great company

Our experience with MyRouteOnline has been exceptional. When COVID-19 pandemic struck, our nonprofit food pantry needed to quickly switch our service model and we decided door-to-door delivery would be the safest and most convenient for our clients, many of whom us public transportation in normal circumstances. MyRouteOnline is easy to use for our administrators and our drivers, while making the process of reaching hundreds of clients much more efficient. What impresses us most, however, is their customer service. The team at MyRouteOnline has gone above and beyond to help meet our needs as a nonprofit and have been incredibly quick in responding to our questions.

Pros

The address upload process is incredibly easy and the software makes it simple to complete the inevitable data cleanup needed with street addresses. Perhaps the most helpful features are the user friendly route customization options. Because our nonprofit receives help from volunteer drivers, the number of routes we need varies from day to day. MyRouteOnline makes it simple to optimize our routes based on changing needs. Finally, the app makes it easy for us to transfer routes to our drivers and for them to navigate.

Cons

We have been very satisfied with the software. One feature that would be helpful in our work specifically is the ability to split the stops unevenly among our drivers, since volunteers have varying vehicle capacity and time availability.

Reasons for Choosing MyRouteOnline

MyRouteOnline seemed like the most flexible software for our small nonprofit, which depends on both paid and volunteer drivers. They also offered nonprofit pricing, allowing us focus more of our resources on purchasing food for those in need. Finally, their customer service has been exemplary, so we see no need to look anywhere else.

Response from MyRouteOnline

Replied June 2020

Thanks Calder, we truly appreciate your kind feedback. Happy to be here for you. Keep up the good work and stay safe!

May 2020

Shane from Paw Butler

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

May 2020

A solid route planner

Please don't take the what I like least section to heart because I genuinely love this program and its a real life saver for me even with copy and pasting hundreds of addresses each week. I love the sleek new update and I hope you guys don't stop improving it. I genuinely think an interactive tour for new users would be beyond helpful. Like I mentioned before I find the guides that are currently available not helpful and some sections just mention the fact that you can do something without actually explaining it to a point where its useful.

Pros

I loved loved loved the fact that I could title each stop. Every address corresponds to a dog we pick up which I then set a pick-up time for in our software. This feature hands down won me over. At first it was really nice to just put the dogs name and address then have a route. As I became more confident with the software I was able to explore other options for automatically optimizing our routes for efficiency. The new update is so much cleaner and user friendly. As soon as I noticed the Beta option, I used that going forward. I like having the ability to save routes which is a huge time saver for me! I don't have to leave the routes open anymore; if a client requests a service that needs to go in one of the existing routes, it's so easy to load up the route and add it in last minute since importing addresses isn't an option for me... at least I don't think so lol

Cons

There is a serious lack of information on how to use the program. Personally I find the information that is available hard to navigate, all over the place and dysfunctional. The videos that are suppose to help you get started look like they were from the 90's, very dry content and not overly helpful. Popups that you could enable or disable would be neat. It could guide you along the way when starting to help you get the most out of the software. Or even little hint buttons beside items that explain how to use it and what it actually does. How does performing a specific action effect the outcome? For example: mixing territories... I haven't the life of me what that is for. I would love to be able to manage multiple routes without having to open several tabs on my computer... I think this is already an option but I'm unable to figure it out and that's a huge dissapointment. The algorithm doesn't always setup routes efficiently and lots of times I can rearrange it to make it shorter. Thats not an issue but what would be nice is when using the drag and drop to rearrange you could select multiple stops instead of waiting for it load a new route with each adjustment.

Reasons for Switching to MyRouteOnline

I'm always on the hunt for ways to be more efficient and make life easier. At the time, this was a better option.

Response from MyRouteOnline

Replied June 2020

Thank you Shane for taking the time to write such a detailed feedback. We'll work on our user-guide section to make it friendlier to all our customers.

March 2020

James from Self-Employed

Company Size: 2-10 employees

Industry: Government Relations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The Best Routing Software and Customer Service on the Market

Unlike other routing options out there, and we look at everyone we could find, My RouteOnline is focused on businesses other than trucking. It has all the features a non-trucking business would need and the classic version of the program is well done and streamlined. The new version has some added features that some may need but the downside is a lot of the features in the classic version have gotten more convoluted requiring more user input to complete the same task. The nice thing is you have options to use whichever version you prefer “for me it’s classic version all the way”. For my colleagues and I, My RouteOnline has been brought down to us by the routing gods in the sky. None of us can go back to the stress of not knowing if we are going to make our appointment times, not to mention all the hours saved from not having to manually enter in all the addresses into a GPS and, the list goes on! My business relies on this product and I trust the developer, as such we are not interested in looking at any other products and we will be using this product indefinitely. If you have a business where you have multiple stops each day with or without appointments you are spinning your wheels and burning valuable time if you’re not using this product.

Pros

Some years back my colleagues and I were looking for a routing solution and we had a clear idea of what we were looking for. Our service requires us to drive all over the county and be on time for all of our appointment windows. My RouteOnline is simple to use, we can easily upload the routes to our Garmin GPS’s in our trucks, we know well in advance if we’re not going to be able to make an appointment window and can make adjustments with the customer in advance in a relaxed and timely fashion.

Cons

Love the classic version, dislike the new version because the new version has gotten more convoluted requiring more clicks and consuming more time to complete the same task then in the classic version. New features in the new version are fantastic but for me not worth the added headache and hassle of dealing with unnecessary drop-down windows. Time is money and efficiency is a top priority for me.

Reasons for Switching to MyRouteOnline

The other products were designed for the trucking industry which it a lot of features they require that we do not making the product much harder to use. The non-trucking industry routing software that I tried lacked features that most businesses that would use a product like this. In short they were more of a consumer product. My RouteOnline simply got it right!

Response from MyRouteOnline

Replied June 2020

Thank you James! for your great feedback and honesty! The new planner was designed to put all related items under menus and we understand that some users do not appreciate this as much as we thought. We are happy that the classic version does the job right :-)

November 2018

Melissa from Awning Cleaning Industries

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Best mapping program and personal service

This software has made routing less of a chore and being able to see all several hundred addresses mapped out at once gives a better overall picture of our service area. This allows us to do our best at being more efficient. I have been using this program for many years for our seasonal service business and I will continue using it for many years to come!

Pros

Best features: ease of bulk entering and importing data. I appreciate that it keeps previous saved routes I don't think I will need but inevitably do. Each time I've contacted them about a struggle I had, they QUICKLY showed me easy ways to do the things I needed to do; they talked me through one over the phone and emailed me a short video - both for features I did not know existed and have made this portion of my job incredibly easier.

Cons

I don't have any cons at this time. All the hiccups I had were things I did not know the program could already accommodate.