All RENTALL Reviews

1-25 of 155 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Sharon

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best system we have had yet!

Customer service is on top of figuring out print and email functions right away while on the call. The system is by far my favorite with the ease of functionality and being able to invoice the right amounts.

PROS

The functionality and ease of the tabs from reservation to agreements.

CONS

We are still trying to be able to figure out the printing which you guys are already on the case!

Russell

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Navotar is awesome!

Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.

PROS

My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs

CONS

I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.

Vendor Response

Thanks for the review. We are glad to have you as our customer

Replied May 2021

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Buggy software and they'll continue to take your money after you cancel your account

Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, Rentall, is still buggy.

PROS

It has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.

CONS

After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.

Reason for choosing RENTALL

Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall.

Vendor Response

Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success.

Replied March 2022

Avinen

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Navotar Car Rental Software

Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!

PROS

The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.

CONS

A few things are not customization which I have just talked about with their group and would be done later on refreshes.

Vendor Response

Thank you Avinen Permall. Great working with you.

Replied January 2020

Steve

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The best rental software support

Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy.

PROS

Navotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner.

CONS

The software is great ... we need to get better an the self serve online plug in.

Reason for choosing RENTALL

Navotar's system was the best all around solution for meeting our oneway truck rental needs.

Reasons for switching to RENTALL

The last supplier was horrible at adapting and making changes. Their service levels we poor at the best of times.

Vendor Response

Thanks Steve

Replied May 2021

Shawn

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Reliable solution. Using for a decade now

Overall, we are more than content with the solution. That’s the main reason which didn’t make us consider any other solutions for the last 10 years. The subscription charge is very reasonable and is worth it for the solution they provide.

PROS

We are using Navotar from the day they launched the solution. We are using the system for almost 10 years now and they never failed to meet our needs. We are using all their solutions, they developed our website with the online reservation plugin and the website is maintained by Navotar. We started getting many online bookings once we implemented their online reservation plugin on the website. Great customer support!

CONS

We are happy with the product and services Navotar provides, but one thing we were hoping to have is a GPS solution integrated within the system. They promised they will launch a solution very soon.

Vendor Response

Thanks Shawn

Replied January 2019

Sergio

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Great Rent a Car Software

This software is great, friendly, very interactive and easy to use and read. It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is. The customer service and all the navotar employees are always great and have a solution for any requirement I may have.

PROS

- Easy and friendly interface. - Simple to set it ip. - Easy to train employees.

CONS

- There is space to be improved in online plug in but as always have been, it is impriving on daily basis.

Reason for choosing RENTALL

I like the idea of the cloud to be able to access to it from anywhere in the world. Also the App is very helpful. The interface, big buttons and very easy to understand, are only some of all benefits it has.

Vendor Response

Thank you Sergio, great working with you :)

Replied February 2020

Joji

Verified reviewer

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Best Software for an affordable price.

A very nice product at an affordable price.

PROS

We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.

CONS

need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.

Vendor Response

Thank you Joji Abraham. Great working with you.

Replied January 2018

Ryan

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Good software but could use some improvements

This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software

PROS

Writing quotes is quick and easy. Easy to reference previous quotes and change them.

CONS

We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.

Vendor Response

Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!

Replied October 2023

Bianca

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Great Auto Rental Software

Great customer service team, they get right back to you when you need something!

PROS

Lots of features that can be customized to the way you want to do business.

CONS

The app is useful if you're making a quick reservation, I wish there were more features.

User Profile

Salvador

Verified reviewer

Writing and Editing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed January 2019

Navotar - A well-rounded software for car rental locations

Great system, would recommend to anyone trying to get into the car rental business.

PROS

Navotar is a great way for car rental companies to manage all of their business end needs. It basically sets everything up for a potential user. It's a turn key management system for rental car companies. By helping to manage everything from marketing to payments, the program really does everything a customer could want.

CONS

I really don't have any complaints thus far. This program is really all you will need while renting cars out. Anyone looking to get into this business should at least check out the demo on their website.

Dion

Automotive, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed June 2022

You get what you pay for

The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.

PROS

It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.

CONS

There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.

Reason for choosing RENTALL

Price and features

Vendor Response

Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@rentallsoftware.com referencing this review, so that we can help you and discuss any further concerns or suggestions.

Replied November 2022

Muhammad Andi

Verified reviewer

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Navotar review

I have good experience using Navotar within almost 3 years. Their support team are very supportive. The software itself is quite helpful for company.

PROS

The software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay.

CONS

One thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1

Vendor Response

Thank you Muhammad Andi. We are glad to be the car rental & lease software vendor for Grab Indonesia. We will definietly look into the Cons you have highlighted here.

Replied May 2019

deepak

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2022

Worst Customer Support

PROS

>> Wide range of option >> User friendly

CONS

>> Outdated >> Worst customer service >> Not ideal for small scale business.

Vendor Response

Thank you so much for taking the time to leave us a review. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from RENTALL. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at RENTALL. If you would like to discuss this matter in detail, please feel free to reach out via support@rentallsoftware.com and reference this review. We would be glad to understand the situation further.

Replied November 2022

Kevin

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Navotar System is Awesome!

The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.

PROS

Features and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.

CONS

At this point our company is extremely please with the support we get and the system ease of use and features

Reason for choosing RENTALL

Value we felt we would get with all the features offered, as well as simple to use & train new employees

Vendor Response

Thanks for the feedback Kevin Alder. It is a pleasure working with you.

Replied June 2020

Ruth

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

This software has helped modernize our department's Transportation Services infrastructure.

PROS

This software is easy to learn and the customer support team is very responsive. Our department is very unique and the developers at Navotar have been patiently helping us modify the software to fit our needs.

CONS

Our department's Transportation Services Model is unique and it has been a process to customize the software to best serve our system, as things change all the time. Because these are software changes, it has to go through the developers first, at an additional cost. Sometimes there are glitches (i.e. users having trouble using our site on Firefox or Safari), but the customer service team is great and quick to fix them.

KARIM

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Navotar is the Fleet Manager System

Not only the Fleet Management System is the best , the overall help and support from their team is great ! Thanks to the professional follow-up from [SENSITIVE CONTENT HIDDEN] during Dev phase and migrating my email provider. He would always keep me posted and do back and forth to resolve all my requests during the process of site building and personnalizing Navotar for my Car rental company . [SENSITIVE CONTENT HIDDEN] answered many questions before concluding the contract signature and made me taking decisions easily , He helped me a lot . Thank you Navotar Team !

PROS

Many modules are amazing in Navotar : - Dashboard gives a quick look at the global activities and remimders - Automatic Billing & Financial Reports - Electronic signature and Contract available on the Valet Tablet. - Email notifications - Damage image Before and After rental

CONS

Nothing to report for now Most of the Navotar fleet manager system is user friendly

Reason for choosing RENTALL

Product easiness Navotar Fleet Management System very complete.

Vendor Response

Thanks Karim. Glad to work with you

Replied April 2020

SureshKumar

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: