All RENTALL Reviews
1-25 of 155 Reviews
Sort by
Sharon
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best system we have had yet!
Customer service is on top of figuring out print and email functions right away while on the call. The system is by far my favorite with the ease of functionality and being able to invoice the right amounts.
PROSThe functionality and ease of the tabs from reservation to agreements.
CONSWe are still trying to be able to figure out the printing which you guys are already on the case!
Russell
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Navotar is awesome!
Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.
PROSMy favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs
CONSI have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.
Vendor Response
Thanks for the review. We are glad to have you as our customer
Replied May 2021
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2022
Buggy software and they'll continue to take your money after you cancel your account
Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, Rentall, is still buggy.
PROSIt has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.
CONSAfter finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.
Reason for choosing RENTALL
Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall.
Vendor Response
Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success.
Replied March 2022
Avinen
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Navotar Car Rental Software
Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!
PROSThe cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.
CONSA few things are not customization which I have just talked about with their group and would be done later on refreshes.
Vendor Response
Thank you Avinen Permall. Great working with you.
Replied January 2020
Steve
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
The best rental software support
Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy.
PROSNavotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner.
CONSThe software is great ... we need to get better an the self serve online plug in.
Reason for choosing RENTALL
Navotar's system was the best all around solution for meeting our oneway truck rental needs.
Reasons for switching to RENTALL
The last supplier was horrible at adapting and making changes. Their service levels we poor at the best of times.
Vendor Response
Thanks Steve
Replied May 2021
Shawn
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Reliable solution. Using for a decade now
Overall, we are more than content with the solution. That’s the main reason which didn’t make us consider any other solutions for the last 10 years. The subscription charge is very reasonable and is worth it for the solution they provide.
PROSWe are using Navotar from the day they launched the solution. We are using the system for almost 10 years now and they never failed to meet our needs. We are using all their solutions, they developed our website with the online reservation plugin and the website is maintained by Navotar. We started getting many online bookings once we implemented their online reservation plugin on the website. Great customer support!
CONSWe are happy with the product and services Navotar provides, but one thing we were hoping to have is a GPS solution integrated within the system. They promised they will launch a solution very soon.
Vendor Response
Thanks Shawn
Replied January 2019
Sergio
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Rent a Car Software
This software is great, friendly, very interactive and easy to use and read. It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is. The customer service and all the navotar employees are always great and have a solution for any requirement I may have.
PROS- Easy and friendly interface. - Simple to set it ip. - Easy to train employees.
CONS- There is space to be improved in online plug in but as always have been, it is impriving on daily basis.
Reason for choosing RENTALL
I like the idea of the cloud to be able to access to it from anywhere in the world. Also the App is very helpful. The interface, big buttons and very easy to understand, are only some of all benefits it has.
Vendor Response
Thank you Sergio, great working with you :)
Replied February 2020
Joji
Verified reviewer
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Best Software for an affordable price.
A very nice product at an affordable price.
PROSWe are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.
CONSneed some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.
Vendor Response
Thank you Joji Abraham. Great working with you.
Replied January 2018
Ryan
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Good software but could use some improvements
This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software
PROSWriting quotes is quick and easy. Easy to reference previous quotes and change them.
CONSWe are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.
Vendor Response
Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!
Replied October 2023
Bianca
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great Auto Rental Software
Great customer service team, they get right back to you when you need something!
PROSLots of features that can be customized to the way you want to do business.
CONSThe app is useful if you're making a quick reservation, I wish there were more features.
Salvador
Verified reviewer
Writing and Editing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed January 2019
Navotar - A well-rounded software for car rental locations
Great system, would recommend to anyone trying to get into the car rental business.
PROSNavotar is a great way for car rental companies to manage all of their business end needs. It basically sets everything up for a potential user. It's a turn key management system for rental car companies. By helping to manage everything from marketing to payments, the program really does everything a customer could want.
CONSI really don't have any complaints thus far. This program is really all you will need while renting cars out. Anyone looking to get into this business should at least check out the demo on their website.
Dion
Automotive, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2022
You get what you pay for
The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.
PROSIt is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.
CONSThere are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.
Reason for choosing RENTALL
Price and features
Vendor Response
Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@rentallsoftware.com referencing this review, so that we can help you and discuss any further concerns or suggestions.
Replied November 2022
Muhammad Andi
Verified reviewer
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Navotar review
I have good experience using Navotar within almost 3 years. Their support team are very supportive. The software itself is quite helpful for company.
PROSThe software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay.
CONSOne thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1
Vendor Response
Thank you Muhammad Andi. We are glad to be the car rental & lease software vendor for Grab Indonesia. We will definietly look into the Cons you have highlighted here.
Replied May 2019
deepak
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Worst Customer Support
>> Wide range of option >> User friendly
CONS>> Outdated >> Worst customer service >> Not ideal for small scale business.
Vendor Response
Thank you so much for taking the time to leave us a review. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from RENTALL. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at RENTALL. If you would like to discuss this matter in detail, please feel free to reach out via support@rentallsoftware.com and reference this review. We would be glad to understand the situation further.
Replied November 2022
Kevin
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Navotar System is Awesome!
The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.
PROSFeatures and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.
CONSAt this point our company is extremely please with the support we get and the system ease of use and features
Reason for choosing RENTALL
Value we felt we would get with all the features offered, as well as simple to use & train new employees
Vendor Response
Thanks for the feedback Kevin Alder. It is a pleasure working with you.
Replied June 2020
Ruth
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
This software has helped modernize our department's Transportation Services infrastructure.
This software is easy to learn and the customer support team is very responsive. Our department is very unique and the developers at Navotar have been patiently helping us modify the software to fit our needs.
CONSOur department's Transportation Services Model is unique and it has been a process to customize the software to best serve our system, as things change all the time. Because these are software changes, it has to go through the developers first, at an additional cost. Sometimes there are glitches (i.e. users having trouble using our site on Firefox or Safari), but the customer service team is great and quick to fix them.
KARIM
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Navotar is the Fleet Manager System
Not only the Fleet Management System is the best , the overall help and support from their team is great ! Thanks to the professional follow-up from [SENSITIVE CONTENT HIDDEN] during Dev phase and migrating my email provider. He would always keep me posted and do back and forth to resolve all my requests during the process of site building and personnalizing Navotar for my Car rental company . [SENSITIVE CONTENT HIDDEN] answered many questions before concluding the contract signature and made me taking decisions easily , He helped me a lot . Thank you Navotar Team !
PROSMany modules are amazing in Navotar : - Dashboard gives a quick look at the global activities and remimders - Automatic Billing & Financial Reports - Electronic signature and Contract available on the Valet Tablet. - Email notifications - Damage image Before and After rental
CONSNothing to report for now Most of the Navotar fleet manager system is user friendly
Reason for choosing RENTALL
Product easiness Navotar Fleet Management System very complete.
Vendor Response
Thanks Karim. Glad to work with you
Replied April 2020
SureshKumar
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING: