All RENTALL Reviews

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User Profile

Sharon

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best system we have had yet!

Customer service is on top of figuring out print and email functions right away while on the call. The system is by far my favorite with the ease of functionality and being able to invoice the right amounts.

PROS

The functionality and ease of the tabs from reservation to agreements.

CONS

We are still trying to be able to figure out the printing which you guys are already on the case!

Russell

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Navotar is awesome!

Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.

PROS

My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs

CONS

I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.

Vendor Response

Thanks for the review. We are glad to have you as our customer

Replied May 2021

Tyler

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Sadly this software was plagued with functionality failures one after the other

We have are a small growing company with 9 full time employees, gave rentall and their team our best and honest effort, invested countless hours and money on their reservation plug-in, e-conyract, billing, rental car fleet management and electronic check in check out process, adding our employees users, all at additional costs and worked with training, software engineers and technical supportdirectly as the owner of our company. They are very slow to respond, you have to communicate via email, if you call, they pull a support ticket and it's days of waiting for a simple reply. I didn't want to give up on it after putting in such time and money. We were with rentall for about a year, it was glitches and failed fixes and slow tedious software processes. The vehicle inspection was agonizing, the video and pictures were such poor quality they are absolutely useless, the steps and functionality made our employees frustrated at every step that the engineers were unable to remedy. Emails wouldn't work, the reservation plug-in kept having issues, functions would not work properly, there were constant snags. I escalated all the problems immediately through their support tickets and foolishly kept paying their monthly fees for over a year while they tried fixing bugs etc. It is unfortunately a poor software system as a whole. It shouldn't have been released at all as it seems to be an unfinished product if not a failed one. I did find a high quality product also advertised in Capterra

PROS

It's cheap but in this case, you get what you pay for

CONS

It's cheap, we worked with their support staff for over a year unsuccessfully.

Reasons for switching to RENTALL

Terrible software product

Vendor Response

Thank you for taking the time to submit your feedback, Tyler. We appreciate your feedback and regret any inconvenience caused. We're continually working to improve our software and customer support. If you have specific issues, please reach out to our support team via support@rentallsoftware.com for further assistance.

Replied December 2023

Avinen

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Navotar Car Rental Software

Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!

PROS

The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.

CONS

A few things are not customization which I have just talked about with their group and would be done later on refreshes.

Vendor Response

Thank you Avinen Permall. Great working with you.

Replied January 2020

Steve

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The best rental software support

Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy.

PROS

Navotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner.

CONS

The software is great ... we need to get better an the self serve online plug in.

Reason for choosing RENTALL

Navotar's system was the best all around solution for meeting our oneway truck rental needs.

Reasons for switching to RENTALL

The last supplier was horrible at adapting and making changes. Their service levels we poor at the best of times.

Vendor Response

Thanks Steve

Replied May 2021

User Profile

Albert

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Terrible Customer Support and Incomplete Features All Over

Overall, I haven't been able to use the system as is. Very ridiculous

PROS

I liked it's pricing and interface. In the demo, it looked like an easy-to-use, turnkey solution for our Tesla rental company.

CONS

However, after paying a 4-figure setup fee, customer support started responding in 3-5 days instead of hours. I would later find out that a few features, like bulk vehicle uploads, aren't even working. Customer support has told me several times now that they would send me a working Excel spreadsheet for it, but it has been over a week now with still no spreadsheet.

Reason for choosing RENTALL

Because it looked pretty - I know

Reasons for switching to RENTALL

Because HQ was clunky. It's interface wasn't pretty, but it at least worked!

Vendor Response

Thank you for bringing these issues to our attention. We recognize your disappointment regarding the response time from our customer support team and the challenges with our system’s features, particularly the bulk vehicle uploads. We are taking steps to improve our support turnaround and ensure our features meet our clients' expectations. We are also reviewing our process for delivering necessary tools, like the promised Excel spreadsheet, to facilitate better service. We're committed to addressing these concerns and would welcome the chance to discuss this further with you. Please contact us at support@rentallsoftware.com

Replied March 2024

Shawn

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Reliable solution. Using for a decade now

Overall, we are more than content with the solution. That’s the main reason which didn’t make us consider any other solutions for the last 10 years. The subscription charge is very reasonable and is worth it for the solution they provide.

PROS

We are using Navotar from the day they launched the solution. We are using the system for almost 10 years now and they never failed to meet our needs. We are using all their solutions, they developed our website with the online reservation plugin and the website is maintained by Navotar. We started getting many online bookings once we implemented their online reservation plugin on the website. Great customer support!

CONS

We are happy with the product and services Navotar provides, but one thing we were hoping to have is a GPS solution integrated within the system. They promised they will launch a solution very soon.

Vendor Response

Thanks Shawn

Replied January 2019

Joji

Verified reviewer

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Best Software for an affordable price.

A very nice product at an affordable price.

PROS

We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.

CONS

need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.

Vendor Response

Thank you Joji Abraham. Great working with you.

Replied January 2018

User Profile

Salvador

Verified reviewer

Writing and Editing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed January 2019

Navotar - A well-rounded software for car rental locations

Great system, would recommend to anyone trying to get into the car rental business.

PROS

Navotar is a great way for car rental companies to manage all of their business end needs. It basically sets everything up for a potential user. It's a turn key management system for rental car companies. By helping to manage everything from marketing to payments, the program really does everything a customer could want.

CONS

I really don't have any complaints thus far. This program is really all you will need while renting cars out. Anyone looking to get into this business should at least check out the demo on their website.

Bianca

Verified reviewer

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Great Auto Rental Software

Great customer service team, they get right back to you when you need something!

PROS

Lots of features that can be customized to the way you want to do business.

CONS

The app is useful if you're making a quick reservation, I wish there were more features.

Duane

Transportation/Trucking/Railroad, 2-10 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2019

Horrible Experience

In my opinion Navotar comes across as a very dishonest company. Somehow the great customer service magically disappears after they take your credit card information. It gets even worst when you try to get technical assistance. I've been trying for 3 years now to get a refund for a product that I have never used because of poor customer service and up to this day I have never received it. Even though the software seems to be a good solution for car rentals I would not recommend them to anyone.

PROS

Seems to be an ok product but very poor customer service.

CONS

Customer service magically disappears after receiving payment information

Vendor Response

Dear Duane Daisy, Thanks a lot for your review. We looked into this request with our billing & support team and their feedback is as follows; You have subscribed to our service on 03/28/2017. We subscribed to our service after getting the detail demo from us and obtaining the free trial from us. You have used the system till 12/12/2017 and till that our support records indicates we have provided prompt support. You have even asked our team members to make a lot of changes to the system at free of charge and we accepted your request for goodwill. After using the system for more than 7 months, requesting for a full refund is not ethical in business. You have mentioned you never used the system, however, we do have the history to indicate your usage of the system. You itself mentioned the system is good. Living in Barbados and trying to run a business in New York will not really work and that is one of the main reasons you want to unsubscribe to the system.

Replied April 2019

John

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2021

Horrible support

The software is not too bad, it is slow in performance. Customer support is out of Sri-Lanka and horrible. No one really knows much about the software, you have to talk to different agents to try and accomplish anything. I signed on in August of 2021, it is now December and I'm still not up and running and paying for the use of the software and still NOT ABLE TO USE.

PROS

Performs the very basic car rental operations

CONS

You have to push too many buttons to accomplish a simple task.

Reason for choosing RENTALL

I chose Navotar because I wanted to deal with a local company, but I was duped by [SENSITIVE CONTENT], the sales rep. After specifically telling him that I wanted a local company he kept the support a secret. I think support is a vital element of a software product.

Reasons for switching to RENTALL

Our current software (Thermeon Cars +) got too pricy for our budget, both companies (Navotar and Cars+) were bought out by Valsoft (the parent company). W e've been using Cars + since 2013 and found it to be excellent in ALL aspects, if it had not been for the more than double the increase in monthly fees we'd most definitely would not have made the move.

Vendor Response

We apologize for the negative experience you had with our customer support, John. We have improved our support procedures and would like to assist you in your issues. Kindly reach out to our support team at support@rentallsoftware.com.

Replied October 2023

Joey

Information Technology and Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Awesome Auto Rental plateform for online and Contactless operations

PROS

Coming from a non-rental experience background. The Navotar extensive team provided the needed online training and cooperation to exceed my expectations in providing a complete bilingual (English and French) website experience. Looking forward to continuous support to continually adapt to my customers changing needs. Thx to the Navotar Team! Joey

CONS

The French version of the website was not built and needed to provide support but glad they were up to the task and did not let me down my exhaustive list of detailed corrections. Way to go Team!

Reason for choosing RENTALL

They were rated #1 in the top 10 Google search and liked their Contactless and paperless possibilities with possibility to have a mobile personal app and webpage complete solution under the same organization.

Vendor Response

Thank you Joey

Replied April 2021

Sam

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Great Company to work with!

I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the rest of the team introduced this software there and I was impressed at first sight. They have successfully worked on many other rental companies including luxury and exotic businesses as well.

PROS

The software is easy to maneuver through. The greatest thing about this is that the Navotar Team replies back so fast when there are any issues that need to be resolved or improved. This software is Apple Product friendly and is so responsive with any mobile device. Book or create a reservation with your phone or tablet in minutes! Also gives you the option to take pictures of the vehicles and have the customer sign right there in front of you so both of you agree if there were any damages prior them renting it out. This is the future of the car rental software. Don't hesitate to start doing business with them right away. You will be impressed what their team is capable of. I highly recommend this to anyone looking to switch softwares or start a business even.

Vendor Response

Thank you so much Sam Chong. Happy to work with you!

Replied June 2016

Kevin

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Navotar System is Awesome!

The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.

PROS

Features and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.

CONS

At this point our company is extremely please with the support we get and the system ease of use and features

Reason for choosing RENTALL

Value we felt we would get with all the features offered, as well as simple to use & train new employees

Vendor Response

Thanks for the feedback Kevin Alder. It is a pleasure working with you.

Replied June 2020

Matthew

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Thanks

Good product and team

PROS

Easy menu options. Self explanatory.

CONS

Agreement load time could be faster. Need to see the following entry points in the Vehicles also: - Damage Excess Amount (Insurance) - Minimum Driver Age (Insurance) - Vehicle Owner name (Owner)

Reason for choosing RENTALL

Reasonable setup costs

Vendor Response

Thank You for your review Matthew!

Replied December 2023

Gayan

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

This software is perfectly matching with current requirement of my company and enhances the operatin

PROS

Navotar is the best system because it offers affordable and complete features to our requirements, such as quick lookup, fleet utilization, Vehicle Depreciation Register Report, Reservation Quote Report,Payment Details, Financial Summary, Location Profitability Report ,rate management and other reports.

CONS

If navotar can include the online booking and payment systems then it will be 100% perfect system in this industry.

Vendor Response

Hi Gayan, Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :) Your respective Account Manager will get in touch with the details shortly. Thanks Team Navotar

Replied September 2017

Baty

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Navotar is very efficient and user friendly

PROS

We've been working with Navotar for the past five years and have been quite pleased with their work ethic and system upgrades.

CONS

We have not encountered anything so far.

Vendor Response

Thank you

Replied October 2021

Jeffrey

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Excellent app for fleet management company

It was a pleasant experience with very professional and friendly customer service backup

PROS

It’s user friendly and a very stable system

CONS

We had indeed change some of our business processes to suit the system workflow. Nonetheless it was a blessing in disguise and the revised processes turns out to be more efficient

Vendor Response

Thanks Jeffrey. Great working with you.

Replied October 2020

Benedicto

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Amazing customer service

My overall experience is a very pleasant one. I'm a better and more profitable company because of Navotar. I would recommend ever entrepreneur that is thinking about the car rental business to contact Navotar. So far it has been the best business decision I've made.

PROS

It's very simple to use and to teach my staff how to use it. It makes running my car rental business more efficient and easy. It has every financial report that you would need. My accountant loves it as well. Eliminates the need for paperwork. Everything is in the cloud. Since is cloud based I could manage and review my business operation even when I'm on vacation. I know exactly what's happening on every location at any given time. Their customer service and assistance is second to none.

CONS

I don't have anything negative to say about the software. The software is so comprehensive and at the same time very easy to use.

Vendor Response

Thank you

Replied April 2019

Susan

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Customer Information

Excellent service from Shree. Extremely quick and professional help who guided me through the process. Got the issue solved very quickly and efficiently. Thank you for your help.

PROS

Very Easy to Use and navigate with the help of Shree.

CONS

I had no negative experience as was guided and helped throughout the process.

Vendor Response

Thank you Susan. Great to work with you.

Replied February 2019

Tome

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Excellent software

Very good

PROS

Easy to use and flexible in customising the features to suit my company needs.

CONS

Contract agreement setting has to go through Navitat.

Reason for choosing RENTALL

Flexibility

Reasons for switching to RENTALL

The price is quite expensive

Vendor Response

Thank you Tome

Replied May 2021

Chris

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Great Tech, Excellence Customer Service

With Navotar, their customer service is really top notch. We asked for a lot of changes, and everything was done nicely to fit our business model. They were able to customize a lot of features we requested. I mostly worked with [SENSITIVE CONTENT HIDDEN], the software support analyst who really understands the car rental business, we're so happy. This cloud based approach is very cost effective, affordable and it saves us so much time, just amazing company to work and grow with.

PROS

This cloud based software is very user friendly, scalable and fits our company needs

CONS

That we didn't get it sooner. I heard of them before, I saw there PR notification that they added contactless rental process and we decided to jump on in.

Vendor Response

Thanks for the feedback Chris. Great working with you.

Replied September 2020

Sophia

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed October 2020

EXMOUTH ESCAPE RESORT

Good. Has been a suitable software for what we require at the resort.

PROS

Dashboard overview of key functions and summaries is useful and efficient.

CONS

Some aspects of the system are not flexible and require very particular formatting which can be difficult in fast-paced environments.

Vendor Response

Thanks Sophia. Great working with you.

Replied October 2020

Yony

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

awesome experience!!

The people at Navotar really exceeded my expectations, Not only with price but service and their obsession with "getting it right"

PROS

This system makes running my business easy and stress free

CONS

It is hard to find something I dislike about the system.

Vendor Response

Thanks Yony. Great working with you.

Replied September 2020

Showing 1 - 25 of 156 Reviews