Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.

Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.

Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.

I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me. Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us. I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS. The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen. I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it. If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.

While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

It is technically robust

Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.

Its easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.

I do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable.

What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.

The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found that our customers really do not utilize the work order system, but our staff does.

I love the ease of operation and the flexibility to built each site to suit our needs.

For a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.

It has been a very helpful tool.

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

Saves us time; allows for consistency and ease of record-keeping.

Ease of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.

My use of the software is limited so I do not have any complaints.

The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

I would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective and present reports to management when needed for accountable. this have cut my tracking work order request down by 50% I love the this software. Hope that NetFacilities can make the changes or updates the concerns that I've experienced.

I like that the software is very flexible for our Facilities Department. We are able to track many different areas of our department with the work loads etc. it offers a great range of accountable for employees, tenant, and vendors.

I don't like that the software isn't able to have electronic signature on the system for keys receiving, and other important documents that requires a signature. Not please that the mobile app you aren't able send out news / events or any important updates throughout the system for management or users to be aware or in the loop.

For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.

Consistent uptime and performance. Visually simple and easy to navigate.

Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.

Overall for what we need it for we are satisfied

Gives a way for maintenance to get the work order as they come through, even if they are not at a computer. Makes it easy to track your maintenance guys labor and time if completed correctly.

Some of our tenants would rather call than go on and submit a work order. Not sure if it is to hard or just easier to call.

Very easy to use, very easy to access, saves time and frustration.

I love the fact that if I have something at my site that need immediate attention, all I have to do is log on to NetFacilities and place a work order. All the needed information in that work order and I do not have to do any extra work to get things taken care of. I also love that any work that has been completed at my site is tracked and very easily accessible if I need to be able to shown an auditor that the work has indeed been performed.

I honestly don't have anything negative to say about this software. It is very easy to use.

PM tracking

Versatile,

-System will kick you out during work order generation. Have to generate another WO and retype. Program should have an auto save feature. - Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes

I can delegate multiple items to staff without paperwork, phone calls or text. I also can track how productive my staff is at certain tasks.

I honestly have not found anything. I am very happy with this software

The layout is simple and easy to use. And the dashboard shows me everything I need.

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

good

I have been using it for a few years now and this has helped me keep up with multiple sites.

only con that I have is, I wish it had the ability to assign a user to more than one site.

This software is very easy to use, and the auto pilot function is great!

There are a few kinks. Sometimes when I close out a work order is does not file it right away.

Ease of use of user and vendor portals.

Not being able to customize sections specially for us. Also inventory module issues with request and receiving items.

It is very easy to enter work orders with this program.

I haven't found anything yet I do not like.

Preventive Maintenance on Assets is all stored in one place.

The software is intuitive and the customer support has been great! The software has scaled with our business; the UI and features have developed over time.

We really haven't had any trouble with NetFacilities. My biggest grievance is sharing the software with other internal team members; we don't always agree on the best way to track PMs on assets.

Overall the forum assists in organizing the work that needs to be done.

It manages work order for facilities efficiently

It is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum.

overall I like using NetFacilities and its easy to navigate.

Work orders are easy to create the program is easy to navigate even for first time users.

I don't like the reporting and wish there was a way that you could customize how you want it. The options are great but sometimes I feel like its not what I'm looking for and its restricting me.

I have been using this software for approx.. 5 month now. I have just begun to roll it out to other departments with the basic user rolls to be able to utilize the work order request form. So far the system has been fairly simple to use. The times that I have had to call customer service Tony is amazing. Not only does he help efficiently, but he always sends an email summarizing our conversation along with the instructions in an attachment for later reference. This is definitely going above and beyond. If for whatever Tony isn't available, Selina is always friendly and willing to help. I have the complete Admin instructions, but at the end of the day, when you are busy, trying to get through a ton of paperwork, we all know that a friend on the other end of the line, to answer a quick question, is sometimes a better option, than searching through a manual. So a much needed thank you, to your team.