nGage Software

nGage Software

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About nGage

Lyve nGage is a cloud-based delivery management platform that helps businesses across various industry verticals such as eCommerce, courier, food, grocery, pharmaceutical, telecommunication, and banking, overcome logistics challenges by optimizing fleet utilization, automating delivery processes, monitoring and controlling cash, enabling visibility to customers and team, providing actionable reports & insights, reducing operational cost, integrating with third-party software & on-demand delivery services, and enhancing the overall customer experience. FEATURES INCLUDE: - Dynamic Route Planning & Optimization - Automated Dispatching - Real Time Tracking - Map TV - Multiple Fleet Management - SLA Monitoring - Order Clubbing - Drivers Pooling - Cash Cycle Management & Al...

nGage Pricing

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Dispatchers can manage all orders, assign orders to drivers manually, track time stamp of all actions from order creation to delivery, and view drivers notes from the order grid

nGage User Reviews

OVERALL RATING

Showing 1 review

Spyros

Company size: 1,001-5,000 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2021

My opinion

Pros

Good customer support when is needed. Simple and basic

Cons

Reporting need a lot of improvement, Not clear picture of drivers productivity or things we need to change in a way to improve service. Orders Assignment need to improved IOS version of the App not there Dashboards need a lot of improvements Very basic system

Reasons for choosing nGage

We offer delivery services since 1992 and we waned to go in more advance solution and try to enhance our services and utilize our fleet. We chose nGage because of the cost and was something new for us.

Response from Lyve

We really appreciate your feedback. It helps us improve our provided features to meet our partners' needs. We had a discussion with our engagement, product and data teams regarding your concerns. Regarding drivers' iOS mobile app, It's currently in the testing phase. It will be available soon. Regarding the dashboard and reports, we understand that each one of our clients has different reporting requirements so we included the most common reports and heat maps in our dashboard and our data team creates customized reports using an advanced data analytics platform as requested by each client. Our team is currently developing your required customized report and they shall be discussing that with you in the upcoming meetings. Please feel free to reply back for any inquiry. We are always looking forward to your feedback and support!

Replied August 2021