Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

I am actively looking to switch

I hate how this company reduces features and raised prices

The account manager only hits you up to raise prices on you

making driver time more efficient for our drivers.

Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.

There's not much to not like. We do not have complaints about the software.

Things we like most: Ease of use and functionality

Too much money for the amount we use it

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Onfleet has streamlined and automated our operations and logistics completely! What used to take us 30-45 minutes each morning is now completely automated and takes a few minutes! We tried Tookan first, but Onfleet is such a superior software. It really is the best in the market!

Ease of use, routing algorithm, the UI/UX, automated customer notifications

Price is a bit steep, but you pay for what you get.

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

very good

easy to use , user friendly , fleet managment

bugs , gets stuck , expensive to interact with other systems

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

great product

that it is a live tracker and accecable via the driver app with so much extra features

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Very good expérience thé software have a lot of fonctionallity

I like very much the API intégration. Its easy to use

I don’t like the fact that we can’t let thé drivers auto assign themself task

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

I wish we could search past deliveries easily.

great for my job

keep tracking all shipping perfect for everyone at work

I like everything about it im please by this progam

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Functionality and willingness to add features we request.

Would like to see routes get optimized based on start / end location vs. hub approach.

It has improved our logistics tremendously.

Tracking our drivers progress and location.

Sometimes slow to update or orders can not be found.

Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Until I find a better solution i will continue to recommend this software.

This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

The simplicity of the UI makes it easy to find items and teach new users.

The speed once volume is added is borderline unusable.

It has been a pleasure .

Using the ETAs was difficult in the beginning but resolved

Integration not so user friendly but since it has been learned with customers support team

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

When a driver starts a task doesn’t have an option to change the task that want to do.

Good

Easy to use and it's super user friendly

Sometimes glitches with Treez software so it sends our drivers to the wrong place