All Onfleet Reviews
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Sonja
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed October 2021
Onfleet User Review
Assaf
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
review
very good
PROSeasy to use , user friendly , fleet managment
CONSbugs , gets stuck , expensive to interact with other systems
Vendor Response
Thanks for the review and feedback - we aim to be easy to use for dispatchers, admins, drivers, and your customers.
Replied August 2021
Sean
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
What a great piece of software
Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.
CONSThe biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.
Vendor Response
Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.
Replied December 2020
Jonathan
Food Production, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Onfleet
Overall 8/10.
PROSOrganization, very easy to figure out. The efficiency for drivers when using it is perfect.
CONSWhen routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .
Vendor Response
Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.
Replied September 2018
Sandile
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs
Effortless tracking of drivers and helps do give our customer the best service.
PROSThe feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.
CONSThe speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.
Vendor Response
Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.
Replied January 2018
Albert
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Last Mile Simplified
Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.
PROSThe core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.
CONSThere are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.
Reason for choosing Onfleet
Candidly, we chose them because they were offering their tool for free to those helping in the crisis, and their team was welcoming and helpful when they reached out.
Vendor Response
Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times.
Replied April 2020
Ambryn
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2021
Best software on the market!
We had the option to switch to a free driver software with our latest POS system. We chose to stick with OnFleet because it is so easy to use we can't imagine any other software being superior.
PROSLove the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.
CONSWe have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.
Reason for choosing Onfleet
Ease of use, professional platform, customer engagement, GPS tracking for drivers and customers.
Jonathan
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Hello Hello Plants review
Wonderful really
PROSThe way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.
CONSA tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.
Reason for choosing Onfleet
I haven't been involved in this process
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Just what we needed
I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.
CONSI dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
organized and efficient
not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.
PROSit's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.
CONSit lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.
Vendor Response
Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!
Replied January 2019
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Would give it 5 stars, its an excellent product, but it lacks of further customization...
Structured own fleet automation and task optimization and follow up.
PROSEasy to use and configure. You can setup communications (vía SMS and others) to interact with customers, drivers and operators. Good cost-benefit relation
CONSIt only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.
Dylan
Arts and Crafts, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2018
Onfleet has been great for my company in allowing ease of creating routes and managing our drivers
It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.
PROSThe ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks
CONSThat you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.
Vendor Response
Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.
Replied January 2018
Adrian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great delivery manangement - game changer
We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer
CONSI wish we could search past deliveries easily.
Vendor Response
Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers.
Replied August 2021
Jorge
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Fast & very practical tool
Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver. Thanks for your attentions and time. Enjoy your weekend.
PROSIt's very easy-practical to follow up and navigate while on site or in the app.
CONSThat our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.
Vendor Response
Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!
Replied February 2017
Megan
Government Administration, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2018
Onfleet - Dispatching for Food Connect
Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients
CONSI did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports... I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.
Vendor Response
Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to support@onfleet.com. We're here to help!
Replied September 2018
Katherine
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Review onfleet
Has been really good, it resolved a lot of necessities for our company.
PROSThe product gps and client notification setting.
CONSThe client notification could be since the beginning of the driver’s route since dispatched. The route optimization could use a live traffic information to avoid delays. The new task options could be more customizable to adapt to the company’s needs.
Vendor Response
Thanks for this concise review and specific insights - very helpful to us and we appreciate your business!
Replied August 2021
Camiel
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE