OptimoRoute vs Quickbase
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.4 / 5
4.1 / 5
Customer Support
4.6 / 5
4.3 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
February 10, 2024
September 5, 2024
Pros/Cons
Pros
- Customer notifications and tracking is outstanding. Address memory is convenient and the routing is great, very accurate.
- Also, I love how I can import addresses from our orders on Shopify and then see the locations all at once on the map. The app is great and easy to use for the drivers as well.
- However, some deliveries require additional time. This is an amazing piece of software that we are extremely happy to incorporate into our fundraiser drive.
Cons
- Our drivers have had no to very little experience with the app crashing or not working for them.
- I think 2 drivers should be included per level of subscription. We used to use the email and text message function but found they were often blocked as spam and so now do our own notifications.
- Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver.
Pros
- Great customer support - I always get an almost immediate response, with great follow-through. Reliability - all things considered, it is down very seldom.
- We were really excited about the features in quickbase, particularly the ability to edit columns and other fields after databases were initially created.
- It can integrate with other tools such as excel, salesforce and others that help with making work super easy for us managers.
Cons
- Conversion and data migration took a while, not because of QuickBase but because of how horridly "dirty" the data were on the sales management side.
- If a server goes down, all work has to stop. The same thing stops if it's overloaded.
- It takes a lot of clicks to get somewhere. A minor issue really, but I find it irritating to have to 10 things to get what I want because the search function isn't particularly sensitive.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
5 Recommendations
9 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
