Quick scanning of parcels in a busy mailroom. Easy notification email system for collections.

Syncing between different ipads and computers could be improved.

Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.

Great friendly and easy to use user interfaceEasy setup and configuration Reasonable costSmart technology at reading names and addresses from picturesMuch quicker to use than other tried parceling solutionsEffective at removing old data to comply with data retention policies

Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.

My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements

Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out

What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.

Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports.

It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages.

The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature.

Easy and simple to use. It's scanning and sending emails really quick. It's making our life easier.It is a great app to use. Convenient and secure, delivering right information to people. Sometimes can be tricky when it's scanning, maybe a bit of work on it, to be a bit faster into recognising the person.

It is conventional, easy to use, secure and convenient.

Syncing all the time :)Sometimes can work slow when scanning the bar code

Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product!

It is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device.

My only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes.

Invoicing is easier and quicker and we all can see what has been received and collected... so easy to answer client queries'

Easy to use and makes our package handling service so much easier

Ability to see what photos you take on the phone app

It is nicely designed app and very user friendly. Student's really like that they just have to show the QR code and they can get their parcels easily. Using new technology even for small tasks shows that the company is modern and follows the trend, which is also good for the image of the company I work for.

Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone.

You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other.

The product is very simple however, has solved a big issue for us in handling 100's of parcels in a week. The tech support has been excellent - a process made simple - would definitely recommend!

Very user friendly. Parcel Tracker has increased productivity as teams are not spending time processing parcels in the same way. The software has made the process much smoother for our students to collect parcels as they are instantly notified of how many parcels they have in reception with a full log. Great product!

Cannot fault the product as it has made our life easier.

So far so good!

Awesome serviceEasy to useAlways adapting

QR code scanning is now being introduced for ease

my overall experience is great! nothing i would change i find the ease of use excellent

i really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times!

it can be a little time consuming when adding new people onto the system

A very thorough training session from [SENSITIVE CONTENT HIDDEN] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post.

Easy to Use & to train others on the system

It sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on

Easy to set up, and ongoing usage for us and students is easy - great option

always after greater branding capabilities but still good

It is so easy to use, and so convenient. Makes the task so much faster and enjoyable.

It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved.

The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good.

The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.

It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.

It would be useful to have a product roadmap showing new features.

Overall, I still enjoy using Parcel Tracker!

I like how simple it is to use. Everything is basically laid out for you step by step

Sometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present

Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.

Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.

As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels.

Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival

The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings.

Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business.

Through Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten.

I really wish I had found their platform sooner. I don’t really have anything negative to say.

Overall, I'd recommend the App, especially to those in the PBSA sector

The most helpful thing about this app is the speed you can use it at. One or multiple parcels can be logged in a matter of seconds, and also collected in the same timeframe.

Sometimes the app detects the wrong recipient name.

Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT

we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly

the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception'

quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too

havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles

The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks.

I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless.

The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced.

It was great being able to allow all team members to access and sign out packages and track who signed them out

There were not any features that did not serve our needs.

Great software, easy to use and quick with the ability to track history

Easy scan in and scan out of parcels and quick notifications!

Some bug fixes needed but quickly resolved.