Supported by a great team that is opened to expand modules to support field staff with management reporting tools. Customer service has been stellar and better than any product out there.... Works great for smaller agencies as well due to the costing... very affordable. Changes are done to my application since it is not a SAS or cloud solution. I don't have to vote and wait for desired changes to be implemented. There are done quickly..... Great company to work with and cares about pushing out a great product.

Customer support is huge!!! Configurations changes provided when needed and in a timely manner... even if it is a 24-hour turnaround due to specialty events. Team listens to our business requirements and implements the changes. Ease of use... no training downtime. Personnel appreciates its value and timesavers from using logbooks to app based tools.

None that I can think of regarding this product.

As a paramedic, it is very important that we are able to track the location and use of controlled narcotics given in the field and document personnel in charge of administrating it. It is pertinent for professional and legal documentation. Being able to use this software to document and track restock of medications is also great. This program and app is user friendly and allows us to keep up with new technology standards as it pertains to electronic documentation and tracking.

Easy to navigate. This software helps keep track of very important information in my line of work. It helps keep track and inventory of controlled narcotic location and use in the field, it assists us during our weekly medical inventory and supply check outs, and it is also able to be used to do more specific tracking to include emergency vehicle routine check out and repair logs.

Anytime an issue or questions arise, administrative personnel are always willing to make the changes needed to make our job and use of software user friendly according to our specific need.

Great product with a positive experience. Easy to use.

Easy to navigate and view previous days count and who signed. Clear to view who has not signed. Gives notice if count is off before you sign. Customer service is prompt.

I do not have any dislikes with program. First type of program like this I have used.

As one of the administrators responsible for the restocking of our hundreds of vials of controlled drugs in the field each day, Pharmlogs made keeping track of what is where as easy as possible.

Of greatest impact is our ability to track each individual vial, while they are assigned to each medic unit’s kit. We can search by unit, to confirm what should be where, when it may expire or when it was used and when that kit was restocked, and by who.

The vendor is extremely receptive to input and we’ve found Pharmlogs to be as configurable as we can think to make it.

A good experience.

Ease of use and customer support. [sensitive content hidden] communication is always prompt. He answers all questions and goes above and beyond in customer service.

There are not very many negatives, regarding Pharmlogs. The program is user friendly. I wish I did not have to change my password so often. With so many passwords it makes it difficult to remember at times.

Necessary for ALS first responders who need to check their controlled drugs daily.

PharmLogs has made controlled drug accountability a breeze. The ability to checkout, log administration, and restock all from iOS and Android software makes the system easy for everybody to use. The user friendly technology allows users to check several functions at the touch of their finger, with immediate feedback.

What I like least about PharmLogs is that this box is making my type something worth 40 characters. Done.

This has been a great addition to our department. Not only is it easy to use, but it also maintains a high level of accountability. I also enjoy the accessibility as I can quickly access the program from my phone or iPad.

This app is very user friendly and extremely easy to use. Any customizations we needed for our department were quickly and efficiently implemented by the administrator. I also appreciated the daily reminders so I never forget to do my daily checkouts.

I have no complaints about this program.

Excellent experience!!

Ease of use. Customization based on our needs. Developers willingness to listen and try and see what works for you and what doesn't, which is crucial in making it work for you and your staff. Best of all NO MORE PAPER!!!!

I usually get calls about drug administration and drug restock. It is probably just a training issue on my side so I don't yet fault the software. Like I said, [SENSITIVE CONTENT] is awesome and so willing to help with any CONS that you have so you end up with all PROs!! And an option to fax a request direct to the pharmacy would be cool!!

All good!

Responsiveness of tech support, adaptability, updating of system

NA, Pharmlogs works for us just fine. We don't use it to track morning checkout of equipment and apparatus but need to develope that with Pharmlogs.

10/10 The customer service is unmatched and is the best part about it.

I like how dynamic the system is. We can build whatever we want with the help of [sensitive content hidden]. I also love how available [sensitive content hidden] is. I can call him with no notice and he will have my problem solved ASAP.

I currently have no downside to TraxWorx. I have been using it for a few months for various uses and have not found a down side.

This has streamline out narcotic tracking by a mile. Way better system and allows all to see what has been done and what still needs to get done.

User friendly for people that have a hard time with computers. It very easy to access and understand. It requires very little training to become an expert.

None applicable it does what it's supposed to do.

PhaRmLogs is really easy to use. I’ve been using it on my cell phone and it’s really convenient. The EMS checkouts are really easy since multiple users can complete their parts of the checkout. It’s a great app that has really helped us track our drugs and checkouts.

The reminders to sign log and perform EMS checkouts.

I have no complaints. PhaRmLogs works great.

My overall experience has been overwhelmingly, easy and more so reliable.

This is a great product, it has provided my department and myself an easy route to maintain accountability for narcotics.

No complaints! I have not had any issues or complaints of this product. It has always been reliable and consistent.

PharmLogs is a great platform and extremely easy to navigate.

PharmLogs is extremely easy to use. If you forget to sign off your narcs, you will be notified as a reminder to sign them off. EMS weekly checkouts are also a breeze with PharmLogs.

I do not have any complaints with PharmLogs.

It made the daily operations and use of managed products and inventory accountability easy to manage.

It integrated well and was customizable to our operations. Customer service was very quick to respond to emails regarding user interface questions.

None noted. Any concerns were resolved quickly.

awesome experience, always very easy

It makes signing and keeping track of very important medicines we use daily. The ability to track, keep proper service dates readily available. Very very easy to use and understand

there’s really none when using this program

Great experience

Easy to use. Can use personal mobile devices which is very convenient.

None that I can think of. Works very well.

No issues at all in all my use of pharmlogs. Extremely user friendly with excellent customer service.

The ease of use as well as excellent customer service make this program highly effective and efficient.

I really don’t have any cons for this program. It’s used daily for our narcotic checks and the ease of use helps insure policy is being followed by all department paramedics.

Very cost effective and user friendly. Would highly recommend.

No complaints. Previously used paper in notebook.

Makes compliance with narcotic tracking simple. Easy to use and very intuitive, making it easy for all users— not just those that are tech savvy.

Pharmlogs is very easy to use, not overly complicated.

I can’t think of any cons. Pharmlogs works great.

I have been using pharmlogs for the last few years and have found it to be very easy to use. The site is well organized and very easy to navigate. Having used other applications that are much more complicated/wordy, pharmlogs makes it simple and organized to track meds. Highly recommend!

None.

Great product and easy to use!

Daily and weekly checkouts are super easy to perform and supervisors are automatically notified when narcotics are not signed

No problems so far. Works great and user friendly

Pharmlogs is a great program that is easy to use, quick response, great customer service and applicable to what I use it for.

It’s easy to use and very rarely has issues, Customer support is quick and friendly and has great notifications options.

None at the time and I have been using it for a number of years.

Great product.

I like the fact it’s very user friendly, and you have your checkouts as well as Narcotic accountability in the same program.

The only small change I would recommend is an app version

Our department uses this software and I have not experienced another that meets our expectations.

User friendly. Very easy to navigate and tracks everything of importance.

Updated frequently and user input is heard.