Overall I am pleased with the experience with utilizing the PINC solution. I marked down the customer service portion, but that is more reflective of accounting issues or engineering delays. Our project manager was\is amazing. He spent the weeks leading up to the rollout on site with us and felt like a member of the staff. He follows up regularly and is the main driver behind the success of our implementation. PINC has become a named portion of our IT landscape.

The PINC application has made it possible to automate a process that was performed either manually or on home grown applications that were difficult to manage, weren't robust, and were prone to failure. We worked with the engineering team at PINC to develop an automated process where our sequence requirements were generated by us, transmitted to PINC, and then to our over the road carriers and yard drivers. The visibility of the containers in the application has become an integral part of our operation.

The ability to change the yard configuration or to verify receipt of data can be cumbersome. The engineering team is willing to work with us, but the team appears to be small which means you can get the feeling of being in a "take a number" situation. The turnaround time on changes can often take longer than my management expects, but we are usually asking for significant changes.

I thought my overall experience starts at the top. The support team at PINC is outstanding. As long as we have been with why YMS I have never experienced a bad experience but call in the Support system . They are always helpful and insightful. I’m sure there is still more to know about the system that would benefit both the support team and the customer. I welcome any opportunity to participate in brainstorming or more feedback. I have enjoyed the system and I believe it’s a great value to our customers.

One of the top things that is really good about this system . It is right there inside the cab of the truck . Very visible for the driver driver friendly easy to read and understand. less noise to and from the customer. Easy to keep the yard updated on where assess are. Allows the drivers the opportunity to find equipment a lot faster. It also allows the crew to work better as a team.

One of the things I don’t like about the system is the drivers cannot talk back through the system to the inside supervisors. It would be nice if the driver could type a message into the system back to the leads in regards to locating or not being able to locate a trailer. This would give more clarity to the system .

Content customer, improved yard moves from what we believe was 6/hour to 9/hour, on average.

Yard visibility - both jockeys and assets

Fragile system, limited reader distance/scope

This system gets an "A" grade for ease of use, reporting capabilities, increased productivity from yard team, automated reporting to carrier partners. The support team, no matter digital or mechanical, are always 100% available to solve issues. You call or email, you get a reply.... quickly. A+ for that team.

Ease of use. From the time an asset enters the yard until the time it departs, you know where it's located, how long it's been here, what's on it, and what will be used for in real time! All done on a system that is very user friendly. Carrier access. With your carrier partners having access, they can help manage their fleet within your yard leading to quicker turns and increased productivity for both entities.

The reporting capability is outstanding. However, some configurations require in-putting same parameters over and over again during a "page back" situation.

The product has worked well for us. It provided the flexibility of installing the passive RFID tag option for the larger, more complex and high velocity operations, as well as, a lower cost cellular tablet option for the smaller, less complex operations. We were able to lower our overall cost of yard management and greatly improve our yard visibility.

The ramp-up, installation & training went well on all 5 of the sites we have launched with PINC over the last 9 years.

Working through the required configuration elements, but, the efforts were necessary and expected.