All RAM Tracking Reviews

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Daniela

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

AWESOME program and tracking.

PROS

Being able to track our vehicles speed and location is very helpful for us and our customers we serve. Offers numerous reports to use and is real time, which is helpful to confirm locations of the trucks. The program is easy to use and offers a mobile app, can track even from home.

CONS

Only downfall is that some of the highways are not named...ie: hwy 48, hwy 12 or hwy 7 (7a)

Vendor Response

Thank you Daniela for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Tacha

Design, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Customer Service

PROS

A quick thank you for being such an easy company to work with. I personally choose businesses with great customer service even if the price is bit higher because as a very busy person I need things done easily and quick. When I asked to fix a tracker, within a few days the Ram service tech (who was professional and simple to work with) was here and put a new tracker on within 20 minutes. The other time, when I requested a new tracker it was once again an easy email and quick install. I have not had any issues with this company and would recommend them to any other business that is looking for vehicle trackers.

CONS

Online, the Ram map could be more detailed so I can exactly where the vehicles are. I tend to cross reference the Ram map with Google maps so I can see what is in that area.

Vendor Response

Hi Tacha, Thank you very much for your kind review! We're happy that you're please with the service you've received from us. We will certainly take on board your feedback regarding our tracking map. Thanks again, RAM Tracking

Replied September 2018

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Not honest with customers…

Would never recommend this company.

PROS

The app would tell you the general location… not very specific.

CONS

The staff and management are very dishonest with contracts and conflict resolution. Communication is not their strong suit.

BRANDEE

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

No Complaints!

We know exactly where our Service Vans are at anytime, we are able to back in history to locate time and place very easily. We have had to have the devices removed from one van to another a few times, and have had great customer service.

PROS

We like how easy it is to navigate through the program, easy to print off the required reports, and the "real time" tracking.

CONS

We do not have anything we don't like about the software

Vendor Response

Hi Brandee, Thank you for your review! It's great to hear you're happy with our products and service. Thanks again, The RAM Tracking Team

Replied September 2018

Shane

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Very user friendly and efficient

PROS

One of the best tracking software out there ! Works perfect on my Iphone and desk top. The staff all love it..now they don't have to keep calling the drivers to see where they are.

CONS

Could be fine tuned and more customizable for specific company use. Also lags on occasion. But truky is an overal good program

Vendor Response

Good Morning Shane, I have recently taken over the RAM Tracking Capterra account, so have just received your review. We are pleased to hear you had a positive experience with us at RAM Tracking! Thank you for you review, RAM Tracking

Replied August 2018

Neyomi

Import and Export, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Stellar from Start to finish

The process is so simple; you sign up, pay, they mail the units, they schedule an appt and the installer comes and installs the units and we track! The installer is such a wonderful person and super helpful and knowledgeable.

PROS

It's very easy to use and because everything is in real time we can schedule extra pick ups and deliveries if we need to. We also like that is it's easy to share, download and print straight from the software.

CONS

Can't say we have anything we dislike right now.

Vendor Response

Hi Neyomi, Thank you for your 5 star review of our product and services! We're happy to hear you're satisfied with everything and have yet to find any issues (hopefully you never will!) Many thanks, The RAM Tracking Team

Replied September 2018

Chris

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Big Yellow Bins Review

Ram Tracking has been a great company to work with. Very professional and knowledgeable Staff.

PROS

The Ram Tracking software is easy to use and you can pinpoint times and places of driver activity. It allows you to get a good picture of what your drivers are doing throughout the day. With the software it is easy to intercept a driver local to something that has been done on the fly and re route the closest driver to take care of the situation.

CONS

The only think I would like to see is a faster position loop back, but thats not critical

Vendor Response

Hi Chris, Thank you for your kind comments - we will feed them back to the team! Thanks again, The RAM Tracking Team

Replied September 2018

Jim

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Very pleased with our system

Very pleased with Ram, we’ve used the system for years and will continue to do so!

PROS

I really enjoy having an accurate third party tracker my system for any potential slip and fall issues as well as being able to locate any of our units at a push of a button

CONS

Haven’t had any issues yet and we’ve been using them for years

Vendor Response

Thank you Jim for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Dan

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

HAFS Inc. Review

Very good Tracking APP, for use by our staff.

PROS

'Real time' Monitoring of fleet, and report generation are sufficient for our use.

CONS

RAM Tracking software does integrate with our existing Administration software.

Reason for choosing RAM Tracking

There are countless companies located in Ontario Canada providing GPS accessibility, RAM was able to provide cost effective features, and support. Sales staff where knowledgeable and explained system features and options.

Reasons for switching to RAM Tracking

Costs, subscription limitations, lack of support by both Technical and Administrative

Lindsay

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

User-Friendly

PROS

This software is extremely user friendly. It enables our dispatch personnel to know where our drivers are in real time, which makes dispatching jobs easier and much more efficient.

CONS

I personally haven't been using this software for long enough to determine what I like the least.

Vendor Response

Hi Lindsay, Thank you for your 5 star review or RAM Tracking. We're glad we can help make your job easier and your business more efficient! Many thanks, The RAM Tracking Team

Replied September 2018

Matt

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2018

Experience

I was a previous client and found their support was lacking- however since I renewed with them the follow up has been what I expect - training was an issue in the past but completed some today with support team and they were very thorough and made it simple to navigate

PROS

ease of use functionality

CONS

nothing to comment at this time

Vendor Response

Hi Matt, Thank you for your review! We're glad you chose to renew with us and that you're satisfied with the service you're receiving. Thanks again, The RAM Tracking Team

Replied September 2018

Aaron

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Best price, best Features, amazing customer service!

They have hand's down been the best in all categories! I have recommended them to different trucking companies as-well and it's great to have for extra security!

PROS

Highly customizable User friendly Accurate satellite times Great customer service

CONS

Only issue I EVER had with this software was the slight glitch when they were changing satellite servers. Ever since then its been AMAZING!

Vendor Response

Thank you Aaron for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Lisa

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Review by Wiener's Plumbing

We have a fleet of 6 service vehicles to keep track of and we use the history reports to verify the work hours billed.

PROS

Having the interface online allows us to access from any computer or mobile

CONS

We have not had any issues with this software. There were a few issues with the login via the owner's mobile phone but those were easily sorted out.

Vendor Response

Thank you Lisa for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Adam

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Ram Tracking 5 Star Review

Extremely satisfying, from Support to Sales. We will be customers for the long term and will be recommending your services to fellow business owners.

PROS

Its ease of use, accurate data, multiple functions and features. Lots of viewing options and details for the end user.

CONS

We like everything about the software.

Vendor Response

Hi Adam, Thank you for your positive review! We're glad you're satisfied with our product and services. It's great to hear you will be with us long-term! Many thanks, The RAM Tracking Team

Replied October 2018

Michaela

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Ram Tracking Review

Ram Tracking have great customer service, if you have any problems they are more than glad to assist.

PROS

This software is excellent for tracking drivers in the field so that you can see where they are any given time!

CONS

I can't think of anything, they have given us great service. The only downside is when the system goes down!

Vendor Response

Hi Micaela, Thank you for your 5 star review! We love hearing customers are happy with our products and service. Thanks again, The RAM Tracking team

Replied September 2018

EDDIE

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

BEST

PROS

EVERYTHING, VERY EASY, CUSTOMER SERVICE VERY FRIENDLY AND HELPFUL.

CONS

NOTHING..VERY USER FRIENDLY..EVERYBODY SHOULD HAVE IT

Vendor Response

Thank you Eddie for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Jamie

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great Product

PROS

Ease of us Able to see your vehicles in real time

CONS

would like to see speed alerts and aggressive driving alerts

Vendor Response

Thank you Jamie for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Karolina

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Great company to work with.

Ram Tracking helps us locate our vehicles easily, which helps our clients because we can attend to services faster.

PROS

Reliable, quick to install/set-up and customer service support.

CONS

Nothing, but new enhancements/options are always welcome.

Vendor Response

Hi Karolina, Thank you for your review. We're glad we can help you provide a faster service! Thanks again, The RAM Tracking Team

Replied September 2018

Judi

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2018

Ram

PROS

Its very easy to navigate and all the features are great

CONS

There is not really anything i don't like. Its a great software.

Vendor Response

Hi Judi, Thank you for taking the time to write a review. Glad you're happy with our products and services! Kind regards, The RAM Tracking Team

Replied September 2018

Janice

Legal Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

RAM Tracking for our officers

We have had a great experience especially when dealing with getting new vehicles and having to switch everything over.

PROS

The ease with which I am able to determine where our officers are at any given time so that I may send the closest officer to the call.

CONS

Some of the reports were a little unclear as to what they are for.

Vendor Response

Hi Janice, Thank you for your review. We're glad you've had a great experience with us! Thanks again, The RAM Tracking Team

Replied September 2018

Michael

Construction, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2021

Stay away, stay safe

Very poor experience and a lot of miscommunication

PROS

It was a lot of promises and talks. How great they are until you signup.

CONS

Super unprofessional and unhelpful. They lock you in the contract doesn't matter if it's Covid or not. I can't wait to be done with this contract.

Diana

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Great Tracking System

PROS

It allows us to see exactly where all our vehicles are at all times. Total daily kilometers driven and total driving time are automatically calculated. Speeds driven, are also noted on the detailed report.

CONS

It takes a bit of time to figure out how to add stops, and there are a number different steps / screens /pages to scroll through to add this information in. However, stops only have to be entered once and the system will remember each stop ongoing.

Vendor Response

Thank you Diana for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing

Replied September 2018

Diana

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

review

very positive

PROS

ease of use and able to understand. I like that I can track the route

CONS

can be a little slow sometimes but overall it works fine

Vendor Response

Hi Diana, Thank you for your review. It's great to hear your positive comments about our product. Thanks again, The RAM Tracking Team

Replied September 2018

Harvey

Design, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Easy to use - would recommend!

PROS

As a business with multiple vehicles, Ram Tracking is extremely helpful, easy to use and gives us extra peace of mind!

CONS

We are fully satisfied with Ram Tracking.

Vendor Response

Hi Harvey, Thank you for your review! Glad we can help and give you extra peace of mind! Thanks again, The RAM Tracking Team

Replied October 2018

Lou

Construction, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Ram Global

PROS

User friendly, great support. Reports are fantastic.

CONS

Email alerts shouldn't be the only option, should have text alerts as well.

Vendor Response

Hi Lou, Thank you for your 5 star review. Its great to hear your positive comments. We will also take on your suggestions as we're always looking to improve our product. Many thanks, The RAM Tracking Team

Replied September 2018

Showing 1 - 25 of 84 Reviews