All RAM Tracking Reviews
1-25 of 84 Reviews
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Daniela
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
AWESOME program and tracking.
Being able to track our vehicles speed and location is very helpful for us and our customers we serve. Offers numerous reports to use and is real time, which is helpful to confirm locations of the trucks. The program is easy to use and offers a mobile app, can track even from home.
CONSOnly downfall is that some of the highways are not named...ie: hwy 48, hwy 12 or hwy 7 (7a)
Vendor Response
Thank you Daniela for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Tacha
Design, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Customer Service
A quick thank you for being such an easy company to work with. I personally choose businesses with great customer service even if the price is bit higher because as a very busy person I need things done easily and quick. When I asked to fix a tracker, within a few days the Ram service tech (who was professional and simple to work with) was here and put a new tracker on within 20 minutes. The other time, when I requested a new tracker it was once again an easy email and quick install. I have not had any issues with this company and would recommend them to any other business that is looking for vehicle trackers.
CONSOnline, the Ram map could be more detailed so I can exactly where the vehicles are. I tend to cross reference the Ram map with Google maps so I can see what is in that area.
Vendor Response
Hi Tacha, Thank you very much for your kind review! We're happy that you're please with the service you've received from us. We will certainly take on board your feedback regarding our tracking map. Thanks again, RAM Tracking
Replied September 2018
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
Not honest with customers…
Would never recommend this company.
PROSThe app would tell you the general location… not very specific.
CONSThe staff and management are very dishonest with contracts and conflict resolution. Communication is not their strong suit.
BRANDEE
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
No Complaints!
We know exactly where our Service Vans are at anytime, we are able to back in history to locate time and place very easily. We have had to have the devices removed from one van to another a few times, and have had great customer service.
PROSWe like how easy it is to navigate through the program, easy to print off the required reports, and the "real time" tracking.
CONSWe do not have anything we don't like about the software
Vendor Response
Hi Brandee, Thank you for your review! It's great to hear you're happy with our products and service. Thanks again, The RAM Tracking Team
Replied September 2018
Shane
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Very user friendly and efficient
One of the best tracking software out there ! Works perfect on my Iphone and desk top. The staff all love it..now they don't have to keep calling the drivers to see where they are.
CONSCould be fine tuned and more customizable for specific company use. Also lags on occasion. But truky is an overal good program
Vendor Response
Good Morning Shane, I have recently taken over the RAM Tracking Capterra account, so have just received your review. We are pleased to hear you had a positive experience with us at RAM Tracking! Thank you for you review, RAM Tracking
Replied August 2018
Neyomi
Import and Export, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Stellar from Start to finish
The process is so simple; you sign up, pay, they mail the units, they schedule an appt and the installer comes and installs the units and we track! The installer is such a wonderful person and super helpful and knowledgeable.
PROSIt's very easy to use and because everything is in real time we can schedule extra pick ups and deliveries if we need to. We also like that is it's easy to share, download and print straight from the software.
CONSCan't say we have anything we dislike right now.
Vendor Response
Hi Neyomi, Thank you for your 5 star review of our product and services! We're happy to hear you're satisfied with everything and have yet to find any issues (hopefully you never will!) Many thanks, The RAM Tracking Team
Replied September 2018
Chris
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Big Yellow Bins Review
Ram Tracking has been a great company to work with. Very professional and knowledgeable Staff.
PROSThe Ram Tracking software is easy to use and you can pinpoint times and places of driver activity. It allows you to get a good picture of what your drivers are doing throughout the day. With the software it is easy to intercept a driver local to something that has been done on the fly and re route the closest driver to take care of the situation.
CONSThe only think I would like to see is a faster position loop back, but thats not critical
Vendor Response
Hi Chris, Thank you for your kind comments - we will feed them back to the team! Thanks again, The RAM Tracking Team
Replied September 2018
Jim
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Very pleased with our system
Very pleased with Ram, we’ve used the system for years and will continue to do so!
PROSI really enjoy having an accurate third party tracker my system for any potential slip and fall issues as well as being able to locate any of our units at a push of a button
CONSHaven’t had any issues yet and we’ve been using them for years
Vendor Response
Thank you Jim for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Dan
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
HAFS Inc. Review
Very good Tracking APP, for use by our staff.
PROS'Real time' Monitoring of fleet, and report generation are sufficient for our use.
CONSRAM Tracking software does integrate with our existing Administration software.
Reason for choosing RAM Tracking
There are countless companies located in Ontario Canada providing GPS accessibility, RAM was able to provide cost effective features, and support. Sales staff where knowledgeable and explained system features and options.
Reasons for switching to RAM Tracking
Costs, subscription limitations, lack of support by both Technical and Administrative
Lindsay
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
User-Friendly
This software is extremely user friendly. It enables our dispatch personnel to know where our drivers are in real time, which makes dispatching jobs easier and much more efficient.
CONSI personally haven't been using this software for long enough to determine what I like the least.
Vendor Response
Hi Lindsay, Thank you for your 5 star review or RAM Tracking. We're glad we can help make your job easier and your business more efficient! Many thanks, The RAM Tracking Team
Replied September 2018
Matt
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Experience
I was a previous client and found their support was lacking- however since I renewed with them the follow up has been what I expect - training was an issue in the past but completed some today with support team and they were very thorough and made it simple to navigate
PROSease of use functionality
CONSnothing to comment at this time
Vendor Response
Hi Matt, Thank you for your review! We're glad you chose to renew with us and that you're satisfied with the service you're receiving. Thanks again, The RAM Tracking Team
Replied September 2018
Aaron
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best price, best Features, amazing customer service!
They have hand's down been the best in all categories! I have recommended them to different trucking companies as-well and it's great to have for extra security!
PROSHighly customizable User friendly Accurate satellite times Great customer service
CONSOnly issue I EVER had with this software was the slight glitch when they were changing satellite servers. Ever since then its been AMAZING!
Vendor Response
Thank you Aaron for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Lisa
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Review by Wiener's Plumbing
We have a fleet of 6 service vehicles to keep track of and we use the history reports to verify the work hours billed.
PROSHaving the interface online allows us to access from any computer or mobile
CONSWe have not had any issues with this software. There were a few issues with the login via the owner's mobile phone but those were easily sorted out.
Vendor Response
Thank you Lisa for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Adam
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Ram Tracking 5 Star Review
Extremely satisfying, from Support to Sales. We will be customers for the long term and will be recommending your services to fellow business owners.
PROSIts ease of use, accurate data, multiple functions and features. Lots of viewing options and details for the end user.
CONSWe like everything about the software.
Vendor Response
Hi Adam, Thank you for your positive review! We're glad you're satisfied with our product and services. It's great to hear you will be with us long-term! Many thanks, The RAM Tracking Team
Replied October 2018
Michaela
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Ram Tracking Review
Ram Tracking have great customer service, if you have any problems they are more than glad to assist.
PROSThis software is excellent for tracking drivers in the field so that you can see where they are any given time!
CONSI can't think of anything, they have given us great service. The only downside is when the system goes down!
Vendor Response
Hi Micaela, Thank you for your 5 star review! We love hearing customers are happy with our products and service. Thanks again, The RAM Tracking team
Replied September 2018
EDDIE
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
BEST
EVERYTHING, VERY EASY, CUSTOMER SERVICE VERY FRIENDLY AND HELPFUL.
CONSNOTHING..VERY USER FRIENDLY..EVERYBODY SHOULD HAVE IT
Vendor Response
Thank you Eddie for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Jamie
Verified reviewer
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Product
Ease of us Able to see your vehicles in real time
CONSwould like to see speed alerts and aggressive driving alerts
Vendor Response
Thank you Jamie for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Karolina
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Great company to work with.
Ram Tracking helps us locate our vehicles easily, which helps our clients because we can attend to services faster.
PROSReliable, quick to install/set-up and customer service support.
CONSNothing, but new enhancements/options are always welcome.
Vendor Response
Hi Karolina, Thank you for your review. We're glad we can help you provide a faster service! Thanks again, The RAM Tracking Team
Replied September 2018
Judi
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Ram
Its very easy to navigate and all the features are great
CONSThere is not really anything i don't like. Its a great software.
Vendor Response
Hi Judi, Thank you for taking the time to write a review. Glad you're happy with our products and services! Kind regards, The RAM Tracking Team
Replied September 2018
Janice
Legal Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
RAM Tracking for our officers
We have had a great experience especially when dealing with getting new vehicles and having to switch everything over.
PROSThe ease with which I am able to determine where our officers are at any given time so that I may send the closest officer to the call.
CONSSome of the reports were a little unclear as to what they are for.
Vendor Response
Hi Janice, Thank you for your review. We're glad you've had a great experience with us! Thanks again, The RAM Tracking Team
Replied September 2018
Michael
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
Stay away, stay safe
Very poor experience and a lot of miscommunication
PROSIt was a lot of promises and talks. How great they are until you signup.
CONSSuper unprofessional and unhelpful. They lock you in the contract doesn't matter if it's Covid or not. I can't wait to be done with this contract.
Diana
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Great Tracking System
PROS
It allows us to see exactly where all our vehicles are at all times. Total daily kilometers driven and total driving time are automatically calculated. Speeds driven, are also noted on the detailed report.
CONSIt takes a bit of time to figure out how to add stops, and there are a number different steps / screens /pages to scroll through to add this information in. However, stops only have to be entered once and the system will remember each stop ongoing.
Vendor Response
Thank you Diana for your five star review! We really appreciate your feedback and I will pass it onto the customer service team. Thank you! Kind Regards, RAM Trakcing
Replied September 2018
Diana
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
review
very positive
PROSease of use and able to understand. I like that I can track the route
CONScan be a little slow sometimes but overall it works fine
Vendor Response
Hi Diana, Thank you for your review. It's great to hear your positive comments about our product. Thanks again, The RAM Tracking Team
Replied September 2018
Harvey
Design, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use - would recommend!
As a business with multiple vehicles, Ram Tracking is extremely helpful, easy to use and gives us extra peace of mind!
CONSWe are fully satisfied with Ram Tracking.
Vendor Response
Hi Harvey, Thank you for your review! Glad we can help and give you extra peace of mind! Thanks again, The RAM Tracking Team
Replied October 2018
Lou
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Ram Global
User friendly, great support. Reports are fantastic.
CONSEmail alerts shouldn't be the only option, should have text alerts as well.
Vendor Response
Hi Lou, Thank you for your 5 star review. Its great to hear your positive comments. We will also take on your suggestions as we're always looking to improve our product. Many thanks, The RAM Tracking Team
Replied September 2018