--- title: "Samsara Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Samsara. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Samsara is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/samsara-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GPS Tracking Software](https://www.softwareadvice.com/field-service/gps-tracking-comparison/) / [Samsara](https://www.softwareadvice.com/fleet-management/samsara-profile/) / Samsara Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/samsara-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/samsara-profile/alternatives/) # Samsara User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,100 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 783 reviews (71%) - 4 stars: 219 reviews (20%) - 3 stars: 32 reviews (3%) - 2 stars: 11 reviews (1%) - 1 star: 55 reviews (5%) ### Most mentioned pros - What I like most about Samsara is that it provides a strong, centralized platform for fleet visibility, GPS tracking, routing, and driver operations while still giving us enough flexibility to integrate it into our own operational workflows. - It has helped improve efficiency, accountability, and decision-making. While there are some minor drawbacks like cost and limited customization in certain areas, the overall value and reliability make it a very effective solution for fleet and logistics management. - It helps us track assets, monitor vehicle health, and quickly find the information we need, making daily tasks more efficient ### Most mentioned cons - The current placement of the Samsara telematics units allows them to be easily kicked or unplugged by drivers. When this happens, the unit disconnects and stops transmitting vehicle updates and location data. - On occasion, we have had lapses in the availability of video data from key events, and this has made it harder to settle accident cases. Whether these lapses were caused by tech issues or internal errors is still not clear. - It seems that every time an update comes out, the update causes issues with other things inside the app, so then what it feels like is that the update isn't tested thoroughly to see if it is going to cause issues for other things in the app. ## Samsara customer reviews Showing reviews 1-25 of 1,100 (page 1). ### Easy-to-Use Real-Time GPS Tracking with Samsara - Overall rating: 5/5 - Reviewer: Shivani S. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It help us real time vehicle tracking, driver safety, unauthorized,vehicle movement #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros I like most about samsara is it's real time gps tracking and easy to use interface it make tracking trucks and trailer #### Cons Sometimes it's show wrong gps location and there is some connectivity issues like sometime ELD device lose connection --- ### Powerful Safety Insights, but Coaching Workflow Needs Polish - Overall rating: 5/5 - Reviewer: John V. - Company size: 501-1000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Samsara helps me manage my workforce by monitoring location and finding gaps in safety. #### Pros I use Samsara to track drivers and safety, manage my workforce by monitoring location, and find safety gaps. I like being able to generate extensive reports. I also value the safety dashboard because it helps me recognize patterns in driver safety and performance. #### Cons I’d like the coaching process to be more streamlined. Sometimes I go through the coaching process with a driver and click the buttons to finish, but it still shows in my inbox and counts as late a week later. The initial setup was also an involved process, though I’m not sure of the exact details or timeline. --- ### All-in-One Dashboard with Plenty of Programs - Overall rating: 4/5 - Reviewer: Kim H. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We are looking at adding new programs t our subscription #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Many programs available in one dashboard #### Cons sometimes driver app does weird things frustrating drivers and me alike. Like putting them in drive status when they are sleeping in their bunk --- ### Recorded Footage and Vehicle Records in One Platform Make Follow-Up Easy - Overall rating: 5/5 - Reviewer: Ricieri F. - Industry: Retail - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Investigating road incidents can involve gathering information from several sources, which often slows down the process. Samsara helps us bring together video evidence, vehicle activity, and location records so we can review what happened with more context. This makes internal investigations easier, supports more informed decisions, and gives us useful documentation when dealing with incident-related enquiries. #### Ratings breakdown - Ease of use: 5/5 #### Pros I find having recorded footage alongside vehicle records particularly helpful when something unexpected happens on the road. It gives us a way to check the circumstances for ourselves rather than relying entirely on written reports or different accounts of an incident. Having that information accessible through one platform makes follow-up much easier. #### Cons Going through older recordings can be a bit tedious when I don't have an exact date or time to work with. Better filtering by vehicle, event type, and time period would make finding specific footage less time-consuming. --- ### Helpful ELDs with Seamless FMCSA Integration - Overall rating: 4/5 - Reviewer: Kayla G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The automatic uploads to the websites leave me with more time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I use the ELDs, and it’s been really helpful that it integrates with the FMCSA website. #### Cons It was difficult for my techs to install on their own without an installer. --- ### Friendly Support, Accurate Tracking, and a User-Friendly Experience - Overall rating: 5/5 - Reviewer: Aaron B. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Im not sure what they are actively working on, but the update banner at the top of my dashboard lets me know of any important updates. Otherwise the changes are great so far. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The customer service is friendly and always available to help. The tracking is accurate and the program is user friendly. #### Cons Not much to note, a few hiccups during the onboarding process but those were rectified well. Sometimes its hard to quickly get information from the system, but if all else fails you can use the AI built in to fetch the data. --- ### Driver Coaching and Analytics That Deliver - Overall rating: 5/5 - Reviewer: Steven D. - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: 1-3 years - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Route optimization. Find ways to be more efficient on the road, resulting in cost savings. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I like driver coaching and the analytics. #### Cons Honestly, I don't really see any downside. --- ### Near Real-Time Safety Alerts That Make a Difference - Overall rating: 4/5 - Reviewer: Sean G. - Industry: Public Safety - Company size: 11-50 employees - Product usage: daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I’m not sure what problem they’re solving. I don’t have enough cameras for Samsara to recognize me as a person, so it doesn’t really apply to my situation. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 #### Pros I like that it provides near real-time alerts when someone does something unsafe or reckless. I also love the features I’ve heard it offers. #### Cons I can't get all of those features set up. It's been more than a week and I can't get anyone to help me set up the thresholds and parameters. The website does not explain much and there is no self-help to complete these simple tasks. --- ### Crystal-Clear Cameras and Helpful AI Dashboard That Saves Time - Overall rating: 5/5 - Reviewer: Holly u. - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We had a camera system that was failing us. That prompted us to switch. So far, we are happy with the switch. No footage lost #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros The cameras are crystal clear and love the mirror cameras. The AI feature on the dashboard is so helpful. The automatic coaching saves us so much time. Pricing is comparable to other in the industry. #### Cons The app seems to have a lag when the driver stops driving. A 5 minute window. Yes the driver can change his duty status but they often forget and with drivers every minute counts --- ### Samsara is #1 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience is very good, and the techs seem to be okay with it, which is rare for the techs to accept and like. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how I can track the guys very easily. Also love the way the video plays so I can see the exact road they are on, the precise locations and exactly where they #### Cons The thing I like least about the Samsara system is the wiring. It runs along the bottom of the dashboard and gets in the way of the emergency brake. --- ### State head dispatch - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Logistics and Supply Chain - Company size: 201-500 employees The software has improved the dispatching process by allowing real-time tracking of assets and drivers. Users have experienced some technical difficulties with the live tracking feature, which can occasionally freeze and crash. Full review available after login on Software Advice --- ### Dispatcher - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Logistics and Supply Chain - Company size: 51-200 employees The software excels in providing live tracking for trucks and loads, which is crucial for securing shipments. However, it occasionally experiences connectivity issues that disrupt real-time tracking. Full review available after login on Software Advice --- ### Senior yoga trainer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: Self-Employed The software's live tracking and video features are valuable for keeping informed about truck locations and load security. Despite its advantages, there are times when connectivity issues arise, affecting tracking capabilities. Full review available after login on Software Advice --- ### HSE Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees The implementation of camera recognition has allowed for better identification of unsafe driving behaviors, contributing to improved driver scores. Despite this success, the reviewer notes that the mobile app for administrators needs significant upgrades. Full review available after login on Software Advice --- ### Dispatcher - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Logistics and Supply Chain - Company size: 201-500 employees The software's real-time tracking and live video features are useful for monitoring loads effectively. There are concerns regarding connectivity issues and the potential for the driver to cover the cabin camera. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer had a positive experience with Samsara's support team, noting their professionalism and responsiveness. While the setup process was easy, the maintenance option's slow loading time was a drawback. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates Samsara for its user-friendly interface and reliable tracking of vehicle locations, which supports operational needs. There is a noted challenge in accurately identifying the timing of location history events. Full review available after login on Software Advice --- ### dispatch - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: 11-50 employees The reviewer appreciates the real-time tracking feature for managing their fleet effectively. They also highlighted the helpful customer support and the affordability of the service. Full review available after login on Software Advice --- ### Safety and Maintenance Manager - Overall rating: 5/5 - Reviewed: June 2025 - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees The user-friendly interface of Samsara simplifies the search for necessary information, and the customer support is timely and helpful. Nonetheless, managing IFTA miles can be a tedious task that sometimes requires manual intervention. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates Samsara's ease of use and effective fleet visibility for school buses. The initial setup was reported as simple, contributing to a smooth user experience. Full review available after login on Software Advice --- ### Driver manager - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 11-50 employees The setup process for Samsara was straightforward, aided by responsive customer support. Users appreciate the ability to track fleet movements and manage compliance, although navigation can sometimes be challenging. Full review available after login on Software Advice --- ### fleet manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees The 24/7 availability of customer support is a significant advantage of using Samsara, ensuring assistance is always accessible. Nevertheless, the platform's complexity due to numerous features can make it less user-friendly and more time-consuming to learn. Full review available after login on Software Advice --- ### Analyst - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees The DVIR feature in Samsara is beneficial for reporting truck and trailer problems, which supports fleet maintenance efforts. Yet, the experience is marred by frustrating delays when seeking urgent help from customer support. Full review available after login on Software Advice --- ### Animateur Qualité - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates the effective communication and support during the deployment process, which helped in fully implementing the software. They noted that while the application is functional, enhancements are needed to better cater to the mechanics' requirements. Full review available after login on Software Advice --- ### Country Head Dispatch - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Logistics and Supply Chain - Company size: 51-200 employees The software has been beneficial for monitoring assets and drivers, particularly in tracking fuel consumption. While it generally performs well, there are instances where it freezes during tracking, which can disrupt the experience. Full review available after login on Software Advice ---