Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Easy to use. Support is great. Up to date information."
"I love how easy it is to use and navigate. It is very user friendly"
"I like that you can ease into it for first timers and that you can just navigate from screen to screen. I like that the customer service is great now!!"
Cons
"Some harsh events are not really harsh, it does take the ai some time to learn. "
"I think the sound quality is uneven and can be improved. The video retrieval process is very helpful but clumsy and needs to be improved. "
"There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of."
Samsara Reviews
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September 2019

L. Houston from Papa & Barkley
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Samsara is an excellent Fleet Management software
I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!
Pros
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!
Cons
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.
Reasons for Choosing Samsara
Capterra reviews!
Reasons for Switching to Samsara
Samsara is robust, very user-friendly, and is scalable.
September 2020
Nicholas from TWO MEN AND A TRUCK
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
Samsara Review
The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.
Pros
Customer fueled app and software updates.
Cons
The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.
Reasons for Choosing Samsara
Combination of Corporate options/pricing and ease of use
Reasons for Switching to Samsara
Fees for equipment AND installation. Installs needed the trucks blocked for days costing $. Software was nothing special and customer service was a nightmare.
September 2020
Michael from Fresh Island Fish
Company Size: 51-200 employees
Industry: Food Production
Time Used: Less than 2 years
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
September 2020
Many advertised features do not work, Proof of Delivery integration has issues.
After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions. The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.
Pros
The cameras and harsh event capture work good...sometimes.
Cons
Proof of Delivery integration in the driver app does not always capture the signed document, this creates huge issues for us and our drivers have to return to the sites and get a paper copy signed. Have had open support case for months and get no follow up. If you open a case in their system it gets ignored. If they do reply at all, it will be days later and generally it is to ask for more screenshots from the driver app in the phones and dashboard...when you send them in, you get no follow up. API integration is spotty at best, API support is non-existent. Routing function is terrible and adjustments made to a route are not updated. We were told how awesome the distracted driving worked and the website shows a driver looking at his phone and an alert showing up... that feature does not work for us.
Reasons for Choosing Samsara
We liked the camera system and thought the API integration would be easier and less expensive than other solutions.
Reasons for Switching to Samsara
We needed digital Proof of Delivery documents and routing. Samsara claimed to have this great API system to create Proof Of Delivery documents and routing integration with our current in-house CRM system. The initial costs for that integration with WorkWave seemed high, but after over $20k spent on Samsara in development costs, we would have been better to stick with WorkWave.
January 2021
Hillary from Diamond Transportation Arizona LLC
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Complete package for GPS and DOT compliance
It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.
Pros
It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.
Cons
Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.
Reasons for Switching to Samsara
We needed software that also offered DOT compliance programs. Also, US Fleet had a lot of glitches, with vehicles idling for weeks in the system.
December 2019
Tate from Green Ride
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2019
The smart, do everything, connected vehicle solution.
Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.
Pros
Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.
Cons
The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.
Reasons for Choosing Samsara
The overall features and consolidation allowed us to move iot sensors, telematics, cameras, and HOS into one platform. No other platform can claim to do each of these features as well as Samsara, and the combined price of the other solutions amount to much more than Samsara. It's truly a brilliant solution.
Reasons for Switching to Samsara
Automile was unreliable, and often experiences outages that lasted a full working day.
September 2020
LeRoy from J R Zimmerman Enterprises LLC
Company Size: 11-50 employees
Industry: Building Materials
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Very satisfied Customer
We have been very happy with Customer service. The Cameras are very clear with good night vision as well.
Pros
Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.
Cons
We are very happy with the software. It is meeting our expectations
Reasons for Choosing Samsara
Recommendation from another Flatbed Carrier. Clarity of image. Customer Support. Leading edge technology. We have not been disappointed.
Reasons for Switching to Samsara
samsara offers an integrated Camera along with the ELD Software. They are current with ever changing technology and are continually making improvements to the operating system.
September 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2020
Full Fleet Management
Positive, continuously improving, and clearly a leader in the fleet management/dash cam software industry. They have all the features and then some.
Pros
Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.
Cons
Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.
Reasons for Choosing Samsara
Simplicity and ease of installation
Reasons for Switching to Samsara
Nextraq was very limited in the metrics and insight to driver safety. Process for installation was very cumbersome and lengthy. Customer service was outsourced.
June 2020
Lisa from Scobee Powerline Construction
Company Size: 51-200 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great Products, Great Customer Service
I have touched may departments in Samsara and they always make you feel like they are your #1 customer. Response time is great and they quick to follow-up to make sure everything is to your satisfaction.
Pros
We are in the honeymoon stage with Samsara and so far everything is great. The implementation team was amazing and made sure the setup process was very easy. The dashboard of the program is great and the integration with my other favorite software is on point. It is the best integration I have seen so far.
Cons
It is a bit pricey but well worth the spend in my book. All it's missing, in my opinion, is a timesheet option for drivers and non-drivers and then I would be totally satisfied.
Reasons for Switching to Samsara
We felt that Samsara had more features, better integration with our current fleet management product Fleetio and an overall better approach for our needs.
October 2020
Brandon from United Transport of America Inc
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
1.0
Functionality
4.0
October 2020
Has Potential
There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.
Pros
Very user friendly. Accurate and up to date latest information.
Cons
Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.
Reasons for Switching to Samsara
Annual billing instead of monthly

Response from Samsara
Replied October 2020
Hi Brandon, thank you for taking the time to share your feedback with us we always aim to put our customers first and are very sorry to hear this has been your experience. A manager from our Support team will be giving you a call so we can help address your concerns.
September 2019

Christopher from Premium Waters, Inc.
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great Newer System With Huge Potential
The sales rep was a bit pushy, the management is very knowledgeable and eager to work with you, and the engineer they sent to help with commissioning was very helpful in making that process go smoothly and providing effective training. Samsara is great about quick responses, I don't have to wait long with a question.
Pros
A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.
Cons
On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.
Reasons for Choosing Samsara
The web-based software platform, ease of installation, included high-quality support, and free feature-rich software/firmware updates to our system. The other vision system providers we've worked with in the past would not have been competitive in price for those features, where they even had them.
September 2019
Erika from Awesome Refrigerated Transit of Iowa
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Easy ELD program
We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.
Pros
This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.
Cons
There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.
Reasons for Choosing Samsara
Samsara seemed to be the most cost effective and user friendly product overall. We like that it also includes temp probes for our reefer trailers and we were able to purchase tablet interfaces instead of needing a specific device. The drivers can have the app backed up on their phone in case of incident and the tablet can double for them to watch training videos, access emails and messages and more.
September 2019
Andres from Trinity Distributions LLC.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Next level tech.
Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.
Pros
*Easy to use *Can be used on different platforms *Looks very high tech
Cons
On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.
Reasons for Choosing Samsara
have more features and have E-logs, GPS, Cameras all integrated.
Reasons for Switching to Samsara
*The software was not to standars *Customer service was bad. Always took a long time to get someone on the phone for help and when you got one very rarely they could help you with the issue.
September 2019
Jason from AM Transport Services, Inc.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Best option that continues to improve
The product is great and many others are as well. The team behind it has been as impressive which puts them in the lead.
Pros
The setup and configuration options are very user friendly. The ability to share live links is very helpful. The Time on Site report is a great tool to share with shippers and consignees.
Cons
There were a few features that were missing in the beginning but have since been added so nothing comes to mind.
Reasons for Choosing Samsara
It was clear early on that the Samsara team was more responsive to questions and willing to discuss flexibility of their system.
Reasons for Switching to Samsara
Omnitracs unwillingness to allow for integration and their very poor customer service.
July 2019
Christopher from NASS LLC
Company Size: 51-200 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Samsara - Perfect Balance of Features, Function and Design
Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!
Pros
Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.
Cons
The maintenance feature doesn't allow uploading files such as receipts.
Reasons for Choosing Samsara
The user interface was superior as well as the hardware options.
Reasons for Switching to Samsara
Our previous provider didn't offer real-time vehicle diagnostics via OBDII port.
September 2019
Dave from Novae Corp
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2019
A Better Way of Doing What We've Always Done
Safety policies have been easier to monitor. We love the camera placements in our equipment.
Pros
Intuitive navigation for the dashboard user as well as for the driver.
Cons
The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.
Reasons for Choosing Samsara
Better price and better technology.
Reasons for Switching to Samsara
We didn't want to upgrade our Omnitracs with an inflated price after having been a customer for so long. Our IT director is highly respected in his field. His recommendation, after looking at just a few alternatives, was to choose Samsara based on the quality of the software.
September 2019
Elmo from T-J Transport, Inc.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Samsara vs Teletrac
Overall the product is very reliable, the company is very proactive in checking on units and sending out new ones when tracking unit does not even show us a problem. they are very quick to send out add on units. customer service is GREAT !
Pros
Very comprehensive. There are probably more thing built into the software than we actually loose.
Cons
would like to see mile markers easier on the map search when looking at trucks.
Reasons for Choosing Samsara
customer service and reliability as recommended by the rep
Reasons for Switching to Samsara
teletrac has NO customer service what so ever, or at least did not at the time we were having issues
September 2019
Ajneel from Sunrise Trucking Inc
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
SAMSARA ELD, DASH CAM AND TRUCK TRACKING
I HAD SMALL ISSUES WITH DEVICE GOING OUT, IT WAS QUICKLY RESOLVED BY SAMSARA TEAM BY THEM SENDING ME ANOTHER ONE IN 2 DAYS. I HAD ISSUES WITH THE WIRE THAT BROKE AND THEY REPLACED THE WIRE IN 2 DAY'S FREE OF CHARGE. WHENEVER I CALL THEY ARE ALWAYS THERE TO HELP WHICH I LIKE. PHONE CALLS WORKS AND EMAILS WORK ALSO. THEIR PRODUCT IS A GOOD PRODUCT TO HAVE AND UTILIZE FOR A COMPANY WHO LIKES TO SEE REAL TIME TRACKING. AS FAR AS DASH CAM THIS IS THE BEST PRODUCT YOU COULD EVERY HAVE. OUR TRUCK WAS SIDE SWIPPED WITH A CAR AND THE CAR CALLED CHP TELLING THEM IT WAS OUR TRUCK WHO HIT IT. LUCKILY DASH CAM WAS THEIR AND BEING A WEEKEND I CAN REMOTE ACCESS IT FROM HOME AND SHOWED CHP WHAT REALLY HAPPENED THEY LET OUR TRUCK GO AND GAVE OTHER PEOPLE TICKET AND TOWED THEIR CAR.
Pros
EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.
Cons
SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES
Reasons for Choosing Samsara
EASY TO USE PRODUCT WITH RELIABILITY AND GOOD CUSTOMER SERVICE SPECIALLY WHEN YOU NEED IT.
Reasons for Switching to Samsara
ARION WAS NOT PERFORMING THE WAY THEY SAID THEY WOULD. TRUCK WAS IN FRENCH CAMP AND SHOWED IT'S IN GERMANY. UPDATES WERE NOT BEING DONE TO DEVICE TO MAKE SURE IT WAS WORKING FINE. SYSTEM WAS FAILING ALL THE TIME AND WE PACKED IT UP IN TRASH BAG AND SENT IT BACK TO THEM.
September 2019
Hope from Site-Safe Products, LLC
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Excellent Service
Our telematics and GPS tracking have greatly improved since switching to Samsara. We have had an excellent experience with our assigned representatives and appreciate the constant (automatic!) software updates and Samsara's dedication to meeting DOT compliance as it changes.
Pros
Quick response to questions and recommendations. Constant updates. Great follow through. Incredibly accurate location and telematics.
Cons
A bit pricey compared to others I tried, but I feel it is worth it for the quality of service and accuracy.
Reasons for Switching to Samsara
OCC was very sporadic and inaccurate. Anytime I went to look for a truck having trouble, it wouldn't register on the map and I couldn't find its location. Also, telematics were reactive rather than proactive (on the rare occasion that they worked at all). Despite the increase in monthly service fee, I have no doubt Samsara has helped save us on predicting potential breakdowns before they cause lost time.
September 2019
Caira from Greatway Transportation Inc
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2019
Samsara Review
works fine
Pros
Easy to use. Easy for drivers to also use
Cons
takes too much to get equipment replaced
Reasons for Choosing Samsara
Easy to use
Reasons for Switching to Samsara
Easier to use
June 2020
MANJIT from ANCOR TRANSPORT LTD
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
customer service
its been over 2 years , so far we are very happy with the service and functionality of the product.
Pros
Samasara has a great reputation in the trucking industry. we are using GPS tracking and we are very satisfied with the service.
Cons
we are using trailer tracking system from last 2+ years. we are very satisfied due to: system is very easy to use, great customer service , price is very reasonable, knowledgeable & very helpful staff.
Reasons for Choosing Samsara
because of the cost, product and knowledge
Reasons for Switching to Samsara
fleet complete failed to provide us the service, we tried with fleet complete for about 2 years.
September 2019
Jamie from Windy City Limousine and Bus Worldwide
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Game Changing
Game Changing. Time Saving.
Pros
Throughout the evolution of the product in our 18 months of use, the additional features have made navigation and reporting more simple for the user and administrator. Tracking hours of service and keeping 135 drivers compliant has changed from reviewing individual logs for accuracy to scanning for violations. Knowing how many hours a driver has available tomorrow at a glance makes an immediate impact on our logistics experts ability to assign work. It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.
Cons
Inability to prevent a driver that has logged out from being put back on duty. If a member of the fleet team moves a vehicle without logging in to that vehicle, the software places the unassigned movement on the log of the last person that was signed in.
Reasons for Switching to Samsara
We subscribed to Fleetmatics for their GPS product, when ELD was implemented we stayed loyal, up until none of the promised ELD technology was working properly. That is when we found Samsara, its a beautiful partnership.
September 2019
Ashley from Dawson Tire and Wheel
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Love it!
Love that we made the switch and even my supervisor is starting to love it more and more everyday.
Pros
I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.
Cons
The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.
Reasons for Choosing Samsara
Nothing moved me the direction that we needed to be. I knew what the owner wanted in a system, I knew what the drivers wanted in a system, and I knew what I wanted for the back office portion. The best part is; Samsara hit all those spots and more!
Reasons for Switching to Samsara
We won't even begin on why we were trying to get away from JJ Keller. I don't have enough time and space to put everything down that was not good and going wrong with them.
September 2020
SIMONA from XXII CENTURY
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2020
REVIEW
Using samsara as over the rooad trucking company, this is all you need to run in compliance.
Pros
User friendly, we have a lot of older drivers that are not very computer savvy but they all complement Samsara for how easy is to use it. Also very easy to set up and navigate. I don't want to ever use another system.
Cons
Honestly i dont know any cons. I am very happy with it. I have been using it from the beggining.
Reasons for Choosing Samsara
pricing and features
August 2018
James from RESCO
Company Size: 51-200 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
A great system
We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity. It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well. A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.
Pros
The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.
Cons
Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.
September 2019
Davide from Bergey's Leasing Inc
Company Size: 1,001-5,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Honest Feedback.
From install to getting educated to the use of the information daily, it has created revenue generating opportunities in addition to our core competencies.
Pros
Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition.
Cons
There really isn't anything about the Samsara product that we don't like.
Reasons for Choosing Samsara
ease of installation, and the ELD capability
Reasons for Switching to Samsara
Service and provides more for our day to day business.
September 2019
Blanca from Heartland Meat Company
Company Size: 51-200 employees
Industry: Food Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2019
The BEST GPS System
Pros
Software was so easy to set up and use. We also use the on dash cameras which have proven very useful in providing teaching moments to our drivers.
Cons
No cons. This has been the best product to manage our fleet.
Reasons for Switching to Samsara
Cost and features were much better with Samsara. Easy to use and set up.
February 2020
Kristina from Procom Security
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Samsara Software Review
Our experience with Samsara has been very positive. The customer service has been extremely responsive when I've had a question or concern to help me resolve the issue.
Pros
This software provides everything we needed in a GPS company fleet tracking software. It allows me to check in and see where my employees are, but it also keeps track of things for the vans that I don't know how else to keep track of. We have it set up to tell me when the vehicle needs maintenance including oil changes. This has been SO nice! The camera features has actually helped significantly when a company vehicle has been in an accident to show to the police and see what really happened.
Cons
The thing I like the least about the software is I wish I had the ability to edit the vehicle and the driver driving the vehicle on the same page at the same time. Instead, I have to go into the drivers page and then go to a different section entirely to edit anything for the vehicle information. With having to switch back and forth, I sometimes get a little lost and it takes clicking around a lot before I figure it out.
September 2019
Brady from Pipkin's Pilot Car Service LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
2.0
Functionality
5.0
September 2019
nice
all good till the cams. told salesman had to have audio. frnt facing cam that he said did have audio doesnt. i got ahold of him and he said he'd get it turned on. ive called and left messages 4 times since and left messages. no reply!! called coustomer service she said she'd give him the message. its been 2 weeks now without a reply. so now im paying for something i didnt want. so to say the least im not too happy..
Pros
being able to track my fleet.
Cons
at&t spotty service.
Reasons for Choosing Samsara
testing the waters until the camera problem.
September 2019
Jeffrey from Southern Counties Lubricants LLC
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2019
Review on Samsara Camera System
The overall experience has been very positive. A lot of bad habits and behaviors has been cut down tremendously. Having this technology in the truck helps ease the minds of the driver when other vehicles are not driving in a safe manner. We had a situation on our trial timeline with a tractor trailer backed up into the front of the vehicle. The driver jumped out and automatically started hollering that "we rear ended him". The driver smiled but still was making sure the driver was ok and said "that's not what my camera says". The other driver changed his story right on the spot and apologized. The Samsara representative and our staff was very impressed on the legal aspects that this system.
Pros
- Artificial Intelligence is great - Easy to use platform - Installation was easy - Gives great overall driver information
Cons
-Waiting to see how the backup feature for the trucks work
Reasons for Choosing Samsara
It's only one platform that includes everything that we are looking for. Having several different platforms trying to work together is a painful process and some options will not work together only if you buy more software. It can get very pricey.
June 2020
Bill from Skinner Transfer Corp
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Adaptive Product
Samsara has been great to work with. They have allowed us to stream line a few of our companies operations. They have also allowed us to increase our companies over all safety with real time tracking and driver coaching.
Pros
Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.
Cons
The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.
Reasons for Choosing Samsara
Better pricing for more features. The biggest one was cameras for our trucks. Since using Samsara for our fleet we have discovered and product that is a true asset to our company.
September 2019
Charles from Western Contra Costa Transit Authority
Company Size: 51-200 employees
Industry: Government Administration
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Cutting Edge Fleet Safety and Monitoring System
The company has been extremely responsive throughout our business relationship with them. They have done programming to make the software fit our unique business needs. Overall, the experience has been fantastic.
Pros
The equipment was extremely easy to install, and functioned well from the start. Video image quality is outstanding (and can be used to identify license plate information of adverse vehicles in a wide range of light conditions. Software uses artificial intelligence to identify risky driving behaviors (including rolling stops, cell phone use, distracted driving or drowsiness). The most useful feature is instant notifications by email or text when an alarm is triggered. GPS location displays are great, and access to video clips is outstanding.
Cons
We have had very few issues with the software, and are very happy overall. We had some minor issues on some older vehicles connecting to internal multiplex data, but these were quickly resolved.
Reasons for Switching to Samsara
The functionality of this product far exceeds what DriveCam offers.
September 2019
Hal from Avalon Limousine Service
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
If you need ELD, you need Samsara.
I have used several other ELD systems and eventually found Samsara. It worked out of the box like it should and the admin website is very easy to use as well as the user app. Most of all, when any issue or question did come up, contacting Samsara customer support was simple and they were very quick to respond to our needs.
Pros
Samsara is very easy to implement and very easy to use.
Cons
There really aren't any drawbacks using Samsara.
Reasons for Choosing Samsara
We tested both at the same time and found Samsara to provide a more comprehensive experience both for the user and the administrators.
Reasons for Switching to Samsara
There were too many issues with the other product and their customer support couldn't get the problems fixed after a year of trying.
September 2019
Anthony from Mawuli Logistics LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2019
Samsara for Fleets Review
So far so good. I like it
Pros
Easy to use and live reporting is really good
Cons
That it does​ not show zip code and full address
Reasons for Choosing Samsara
Wifi connection and also
Reasons for Switching to Samsara
Did not have​ a dash camera and wifi
August 2020
Sierra from Accelerated Engineering Services, Inc.
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2020
DO NOT USE THIS COMPANY
Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.
Pros
THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.
Cons
The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,
Reasons for Switching to Samsara
False promises on cameras Samsara offered.
August 2019
Anthony from Fast Rate Freight Inc
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2019
Samsara Commited Fraud Against Our Company
I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.
Pros
I have no Pros after there was continuous issues throughout the time I was locked into my contract.
Cons
Read my overall experience worst experience ever!!!
Reasons for Switching to Samsara
Samsara charged over 3,000.00 to my bank account over time for a company I referred and when confronted they did not care to reimburse or fix the situation.

Response from Samsara
Replied August 2019
We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.
September 2019
John from Limousine Livery
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
September 2019
Use of Samsara in the Transportation industry; Namely Limousine/Black car Service
Overall Samsara software is a good product. The IT and Customer Service divisions are exceptional. Every person I have had to speak with or correspond through e-mail or live chat with has been professional, very helpful and the majority of the time has the answer or fix for any question or issue I have had. Additionally, they have done to in a timely manner.
Pros
*In no particular order* 1. Ability to accurately track company vehicles. 2. Ease and Speed of requesting Video Clips and the high quality images produced 3. Intelligent set up of user Dashboard 4. Ease and speed of requesting IT help through the "Chat" button 5. Ability to categorize driver and vehicles using "Tags" 6. Ease of making "Carrier Edits" 7. Ease of monitoring Driver HOS during shifts 8. Ability to toggle between map display options
Cons
*in not particular order* 1. No dedicated "Distraction" Alerts 2. When assigning a driver to a vehicle on the Dashboard in the Gateway Settings window, the system does not automatically begin logging "Drive" and "Duty" time. This function would be helpful when a driver neglects to log onto a vehicle and it would reduce the "Unassigned HOS" alerts and the need for an administrator to edit driver logs for this issue. 3. Missing a "Trip Replay" option for Dispatchers
Reasons for Switching to Samsara
Fleetmatics did not have a camera system and wasn't as accurate as Samsara.
April 2018
Shannon from C&W Transportation
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Sounds silly, but it is a game changer.
The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need. I recently had a driver lost...I was able to walk him through turn by turn how to get to his destination over our 2 way radio. It was amazing.
Pros
I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.
Cons
I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.
July 2018
Juan from Pro Intermodal LLC
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Samsara Fleet Solution
Truly and completely satisfied. I would not choose ANY other software. I have worked with them almost 3 years and have implemented across 3 different fleets with little to no issues. It is truly a Lilium inter spinas, "a Lily among the thorns"
Pros
Accurate. Ease of use. All encompassing. ALWAYS improving and feature packed. NEXT generation LIVE tracking, 3 second delay, this is absolutely amazing. Complete and total control of the fuel usage in both trucks AND refrigerated trailers. Elog is effective and easy to manage WHEN properly used.
Cons
There is not much, just a couple of features I'd like to see implemented, HOWEVER to their credit, they have added things I have asked for which is MAGICAL.
February 2019

Kevin from LKM Mowing & Landscaping
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
Easy to use, does most of what we need
Working with samsara has been good, initially watch out how you sign up with the overall contract, make sure you sign up through Samsara and not the financing company they send over first.
Pros
Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.
Cons
Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.
September 2019
David from Transportation
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Samsara Gateway and camera
Pros
Easy to use. Team driver logs accessible from same page. Reliable
Cons
I haven't have any problems using the Samsara dashboard software.
Reasons for Switching to Samsara
They couldn't supply an ELD device that would work with one of our trucks (paccar engine). Very bad customer service on this issue.
September 2020
Chad from Hardwood Industries Inc.
Company Size: 51-200 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Unmatched Customer Service
Easier than other providers I have had in the past.
Pros
Support is awesome! They help you implement change so you understand what is needed to make future changes if necessary.
Cons
Routing could be improved, I would like to upload an entire route instead of inserting one destination at a time. Yes you can save routes but it would be so much easier if I was able to click an upload button for an entire route.
Reasons for Choosing Samsara
Trial run and customer support
Reasons for Switching to Samsara
Poor Customer service, response time to issues was terrible. Verizon connects/ Fleetmatics and Azuga both had similar support issues
September 2018
Sharron from Bo Moses Trucking Company, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Samsara ELD's
I have used other ELD companies and Samsara is by far the best. They are quick with customer service and they have listened and helped with customer feedback about different features I would like to see. I can keep up with my fleet and I know that Samsara is there at any time to help me solve problems quickly.
Pros
I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.
Cons
There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.
September 2020
Kim from Ken Graham Trucking, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
great products
Awesome!
Pros
Easy to use. Support is great. Up to date information.
Cons
Any con that comes up tech support takes care of it right away
Reasons for Switching to Samsara
We currently use both Omnitracs and Samsara. Once our contract is done with Omnitracs we will switch.
September 2019
Alex from Planes Companies
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
A+ for Team, product and overall ease of business!
I have been very happy with their service and product. My rep can be reached practically 24hrs a day. They are always ready to help.
Pros
The software and platform are both simple yet in depth. I can do as much or little as I want.
Cons
I have no cons to report at this time. We received the newest version of their two way cams.
Reasons for Choosing Samsara
Easy choice. They were not pushy, they let their product and price point do all the work!
September 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Moss Utilitites
Its been great excellent support team too.
Pros
The dual camera and also the video camera is also great. Panel with all the information showing for your vehicle.
Cons
Nothing, It has been a great camera and GPS tracking.
Reasons for Choosing Samsara
Had dual cameras
July 2018
JIm from BesTrans/Waste Masters
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2018
VERY Good system, could use a little more durability
Overall, I am very happy with Samsara and would continue to recommend the system to others. They are very responsive and quick to help resolve any issue that do arise and it never feels like I have to "battle" to get a resolution.
Pros
The system is very easy to set up and use. The dashboard is very intuitive and and navigation is simple. The accuracy in which the system tracks the trucks is outstanding.
Cons
The durability in the hardware could use a little upgrade. They are great at swapping out defective units (or ones that go bad after a time) but it feels like we are doing this far too often in some of our trucks. Now we run a LOT of units and have over 60 units in various construction grade environments, but it still feel like we are replacing units too often.
September 2019
john from Wm. D. Scepaniak, Inc.
Company Size: 51-200 employees
Industry: Mining & Metals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Clean and easy to use interface
tremendous. the customer service and response we have experienced with Samsara is ultimately what made us choose them over other providers
Pros
My favorite aspect of Samsara is the intuitive feel of the interface. When we were discerning on which ELD and telematics provider to choose, Samsara's program felt as if i had been operating it for years. the menus are very easy to navigate.
Cons
I wish that there was a mobile app for administrators, rather than the web browser, as sometimes im not by my desktop or laptop.
Reasons for Choosing Samsara
customer service, ease of use, clean operating interface
October 2020
LILIANA from Gutierrez Transportation LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2020
Software constantly has issues
The software constantly has glitches. Some glitches were not so important to me but, others made Samsara more of liability. Also, it was always a challenge to get help when system had issues. The response I received 95% of the time was... Our engineers are working to get this resolved and months would go by before the problem was solved. Not to mention I was locked into a contract for 3 yrs.
Pros
It is cloud based, has real time location of truck with map and has a driver app.
Cons
Software is faulty. Most recent issue gateway is supposed to automatically record driving time but, it's recording driving AFTER driver is going off duty and truck is parked.. causing HOS violations on log.. tried editing but, because the edit is from DRIVING (incorrectly recorded) to OFF DUTY it indicates there is still an ELD violation. Reached out to Samsara they said it will be about 2 months before this can be fixed. I've decided not to renew my contract.
Reasons for Choosing Samsara
Originally they seemed like they had a great operational system in place and because they had started operations prior to the ELD mandate I felt they were better established.

Response from Samsara
Replied November 2020
Hi Liliana, We're really sorry to hear this has been your experience and apologize for the frustration this may have caused you. We'd like to work together to make sure we resolve all of the issues you've been experiencing - please reach back out to our Support team at 415-329-6900 and we'll get this sorted ASAP.
January 2021
Andy from Skyway
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2021
Worst experience customer service not helping anything
If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.
Pros
Looks good that's all noting else is good
Cons
there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.
Reasons for Choosing Samsara
issue with eld

Response from Samsara
Replied February 2021
Hi Andy, thanks for your note. Samsara works closely with the FMCSA to ensure your fleet maintains compliance, and in response to a clarification from the FMCSA, admins are no longer able to edit automatically recorded drive time. You can learn more about this change here: https://kb.samsara.com/hc/en-us/articles/360052736671-Managing-Automatically-Recorded-Drive-Time. If we can provide any additional assistance, please give our team a call at 415-329-6900.
September 2019
David from Southwest Florida Patient Care, LLC
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great product!
Easily able to keep track of drivers, check in on live transports in progress as well as view past trips.
Pros
Ease of use online and on the vehicle app.
Cons
Nothing comes to mind...................
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