I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep [sensitive content hidden].

Broad range of products, best products on the market. I like that I can call my Rep [sensitive content hidden] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells.

The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution

Horrible service.[sensitive content hidden] is the worst representative not helpful at all.

In the beginning they are friendly to get you to sign up

They have hidden fees, no real customer service help, you have to wait 48 hours in order to get someone to help you.

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Starting with the first rep that we talked to our overall experience has been fantastic. Everybody says yes we get no no’s

The safety section is by far the best and what I use all the time

No problem, don’t have any real problems. Customer service can solve whatever I need.

I cant ra e enpugh about Samsara. We delt with other companys but none can compare.to Samsar. Love me some Samsara.

All the features and no options. Especially the camera system.

That we didnt get it sooner. The system just works.

it's a top notch so far. I would highly recommend to anyone looking to upgrade

We finally found a system that does it all and accurate. I am still learning, but that's due to the wealth of knowledge it contains.

Nothing so far. It has been easy to use and navigate for our team

Very positive. We have installed Samsara in all of our equipment, fleet vehicles, and over the road trucking assets.

Video AI, ease of use of Samsara dashboard, reports, and instant notifications.

System continues to read as running if asset goes into a cell dead zone and racks up inacurate engine hours. Causes John Deere equipment to go into De-Rate when connected to equipment ECM.

Samsara has helped our business in many ways. Being able to see what our drivers are doing helps our company save money. Being able to submit videos when collisions happen and submitting to our insurance company is a bonus.

I like that we can see where every truck is and what they are doing. When we are paying drivers by the hour we monitor where they are going at all times and how long they are at every stop. The cameras have especially helped us when accidents are video captured when submitting to ICBC.

The video history somehow needs to be captured when needed. I believe you can only go back a certain number of weeks, or you cannot request to retrieve it.

Vehicle accuracy as well as alerts sent for violations or driving infractions critical part of driver evaluation.

Unable to change our billing from credit card to direct invoicing after several attempts and sales individuals agreeing that it would be done. it is to the point there is now consideration of changing provider.

Not bad at all it will depend most likelynin the user but is really complete

I love the libe tracking yo can see in the map where is your truck and calculate the eta also can send the tracking link to the customers

To be honest it is a good app but qe also use macropoint and macropoint is our first option also drivers preffers MP

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

*Easy to use *Can be used on different platforms *Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

Easy to grasp and continued improvements!

Nothing with Samsara but our TMS provider took a very long time to integrate.

Horrible experience, completely cannot count on this product.

The product started off great, now anytime I have an incident it is never working.

Poor communication, too difficult to get anyone to help you, always blame issues on something else. Never works when I need it, I completely cannot depend on this product

Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

It took me a little bit to figure out how to get in and see the cameras when videos were available.

Ease of use, good quality of cameras, customer service is on point.

Everything needs to be able to export in Excel, not just CSV

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

The maintenance feature doesn't allow uploading files such as receipts.

Positive, continuously improving, and clearly a leader in the fleet management/dash cam software industry. They have all the features and then some.

Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.

Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking.

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

AVOID. WORST customer service by any company we have ever experienced. Our big struggle right now is Samsara is integrated into our whole fleet and changing a provider, especially if we have to speak with someone at Samsara, is a huge undertaking. If I knew what I know now, I would have never moved forward with this horrible company. They are well below Comcast and Verizon level incompetence. Samsara makes the RMV feel like Disneyland.

The GPS and fleet tracking is great and have no complaints.

AVOID. Samsara is truly the worst customer service business we have ever dealt with. We have literally never been helped on an ongoing billing issue that we've experienced for years. I have created support tickets, had days of back and for email communication, at least 25 phone calls with multitudes of people and have never made 1 step of progress. I have even gone as far (as bad as I felt) making formal complaints about the last FOUR people who have "helped" me hoping this would cause an elevation to get this resolved and astonishingly nothing happened. Not even an email or phone call back.

Our telematics and GPS tracking have greatly improved since switching to Samsara. We have had an excellent experience with our assigned representatives and appreciate the constant (automatic!) software updates and Samsara's dedication to meeting DOT compliance as it changes.

Quick response to questions and recommendations. Constant updates. Great follow through. Incredibly accurate location and telematics.

A bit pricey compared to others I tried, but I feel it is worth it for the quality of service and accuracy.