10 out of 10. The SM guys really know what they're doing. They are beyond helpful.

Extremely easy to use and new user friendly, superior customer service, customizable to your own states regulations and tariffs, integrations with MailChimp/QuickBooks, storage software tracking, customer service tracking, accounting/closing out jobs with ease.

There are genuinely no negative things about this software. It is mainly just the fact that it is constantly adapting for the better. Every update is a new learning curve, but it has ALWAYS been for the better or the ease of the user.

Best experience to date

I signed up for SmartMoving about a month ago, and I'm sooo glad I did. This software not only streamlines the needless communication, but also shaves off hours of tedious work from my day. I have worked with a lot of CRMs, and this by far has been to most user friendly. [SENSITIVE CONTENT] was awesome and quickly set me up with [SENSITIVE CONTENT], our implementation manager. [SENSITIVE CONTENT] rolled out the red carpet for us and walked us through every step of learning and effectively using the software. One of the best teams we have ever worked with!!! Not only am I booking moves faster, but our clients have been raving over how professional our estimates and process is. The reporting features in this software are very detailed. This was super important to us for tracking all aspects of the business. If you have been considering a CRM for your moving company, this is the one! Highly recommended!

No GPS truck tracking. However, the other features like reporting make up for that.

Most importantly, I like the staff and their willingness to do whatever it takes to make your individual processes work. They are always willing to be flexible and go the extra mile to help you and your team streamline your daily ops. The software is very easy to use and they continue to make improvements to make the UX and functionality better!

The current reporting needs enhancements and they are in the works to be finalized later this quarter.

Would use again the Dev team is excellent

Pretty easy to use and it's help accounting with syncing

Reports max out at 30 days. You can't see anything more. The following up isn't automatic. Id like to see the texting and e-mailing automated. The storage and client files are not in the same places. Tarrifs are too complex to setup

We were in a total of 4 different software systems before we found SmartMoving and have loved the ease of being able to manage sales and follow ups, dispatch, storage accounts, and ROI tracking all in one system. SmartMoving has been extremely user friendly to use among our staff and has even helped us significantly increase our 5 star reviews through their automated customer rating system.

Any feature that could be improved has been in the last year and they are constantly releasing new updates and features to help save us time and money.

The Smart Moving software keeps everything in the company running smoothly.

What I love about this software is its ease of use in every aspect.

If I could change anything about the software it would be the color code for out of town jobs.

I love using SmartMoving it makes my work life so much easier and stress free.

I like that it is easy to use and input things without stressing over. I also like that it is easy to figure out how to do what I don't know how to do. It is also very organized with all the information about all the moves and keeping everything from communication with the leads to scheduled estimates and notes all in one spot.

I would change the fact where the notes from the Sales Opportunity page would auto transfer to the estimate page as well, so you did not have to flip between the two pages. Also something to think about adding would be a spot where you could upload documents pdfs or pics to a page as well.

Great experience

Great platform, we switched to smart moving when we needed a more comprehensive platform for storage. What we found out was smartmoving helped our business tremendously in our sales department, higher booking percentage, more streamlined follow up, easier for customers to book, plus it has script templates. Our dispatch process has improved as well. Great platform, and [sensitive content hidden] (our trainer) was a pleasure to work with. So far 2 months later I have zero complaints!

Nothing that I can think of at this moment

Great Experience. Would highly recommend

The quick searching , estimating and accounting has drastically changed our productivity and the way we function.

As we are in Canada sometimes an address can be a issue and we have a address lay out that is different but we work around it.

Scheduling is easier than other systems - Quoting is agile and there are all kinds of details that you can dig into if you are into that sort of thing.

The integration process was very easy as it's an intuitive system to most app users. I am looking forward to using this tool to help maximize our output in the coming year. Making quick changes like rate increases or adding SKUs is another positive impact this system has made on our company.

Looking forward to better Mobile version and the ability to take payment which both are already in the works.

It's very user friendly and streamlines almost all of my reporting.

I don't really have any complaints. No cons.

Smartmoving has allowed me and my supervisors to save lots of time now that we use digital BOLs. The estimating software is great and I love how it gives you a ballpark average right on the spot.

The way we are able to maintain the operations and estimations for all of our customers

I wish multi day jobs were a little less cumbersome to add, but it's better than anything else I've seen on the market

It is allowing us to organize every aspect of a move in one place. It is allowing us easily communicate with our team. The analytical tools help us see what is working and what needs improvement; this goes a long way towards improving every aspect of what we do. The support is everything you can ask for. They are truly invested in your success.

The fact that it allows you to run every important aspect of your moving company. It was clearly developed for moving companies from the very beginning. Also the onboarding and customer support is exceptional.

In the beginning it was not as intuitive as I would have liked but the Smart Moving Team has since rectified that and it is vastly improved. Their customer support also goes to the greatest lengths to make sure that anyone who wants to fully utilize it can do so with ease.

There are many features to like about SM. First, the lead management portion for the software is great. You can easily send templated emails and texts, as well as track all correspondence and calls of all team members. It allows for several follow ups to be done simply and efficiently. Great way to keep track of a large number of leads/follow ups, even with a small team. SM also allows us to bill in real time, and integrates with most lead providers.

There can be a lot of clicks/default resets, specifically in the quoting/pricing. Once you get used to them, you can get through them pretty quickly, and it makes sense why they are in place, but it can be a little repetitive.