All Switchboard Reviews
1-12 of 12 Reviews
Sort by
Cathy
Environmental Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great Product
It was easy to install, my driver's didn't have a hard time getting used to using it. The cost per month is extremely nice. We would recommend to anyone looking for ELD's. The time it takes to get a replacement item is one of the drawbacks since it ships from Canada.
PROSMonthly cost, east of installation. The videos were informative and it had all the features we were looking for in an ELD.
CONSI can't ping my equipment when I need an update.
Reason for choosing Switchboard
Monthly cost was very important, the ease of installing on our trucks. The videos we watched were very good and informative. We really liked the salesman.
Reasons for switching to Switchboard
The cost with Teletrac was huge, terrible customer service.
Laura
Music, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Nightly live-streaming with Switchboard
Overall we’re happy with the software - it’s easy to use and saves a lot of the hassle that normally comes with setting up several simultaneous livestreams on different platforms. It’s very convenient to just set up one stream feed that goes directly to Switchboard, and then just simply choose the platforms to push the stream to. I also like having the ability to create stream titles and templates.
PROSMy favorite feature of this software is the ability to livestream to multiple platforms simultaneously. My husband and I livestream music concerts every night on Facebook, YouTube, and Twitter.
CONSI wish that there was an emergency customer service number to reach out to after-hours. There were a couple times when there were issues with the stream (the issue may or may not have actually been Switchboard-related - it could have been from my own encoder - but it was impossible to tell, and it would have been helpful to be able to reach out to Switchboard at that exact moment to troubleshoot). Customer service is overall good, and I’ve received prompt responses to my email queries during normal business hours; but since I livestream at night, I wish there was a way to get in touch during that time.
Michael
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
It's OK
It is quite easy to use and for the most art fits the needs of my specific use case. Canadian company/supplier. Good potential. Good pricing.
CONSCan be quite buggy at times. Potential but advancement seems slow.
Reason for choosing Switchboard
Canadian Supplier, pricing
Steve
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
It's easy, just 4 "buttons"
I always was searching for pens, rulers, and glasses. No longer have to do that, and as also the administrator, I can correct my own mistakes and others.
PROSThe driver taps driver, then one of 4 "buttons" to change duty status.
CONSIt puts the driver in On Duty not driving if they forget to tap off duty. But I think that's the law.
Reason for choosing Switchboard
Used old hardware, low cost, just to get till insurance expired, sold trucks in anticipation, but loved the product so much that if it was no longer mandated, I'd still use it.
Reasons for switching to Switchboard
That's the last software I remember, after that I tried another one that went out of business. Switchboard used the same hardware I already had, but I was still prepared for multiple problems. Really none though. This is the first of 4 ELD's I tried that I spent more time driving than on hold with technical support.
MOIZ
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2020
THE REVIEW
ITS'S GOOD BUT CAN REALLY IMPROVE, WITH BETTER CALCULATED MILEAGE AND A BETTER APP, ALSO A AN ADMIN APP WOULD BE NICE
PROSUSER FRIENDLY, EVEN PEOPLE THAT AREN'T GOOD WITH TECHNOLOGY CAN USE IT
CONSSTILL NOT PROPERLY TESTED, MILEAGES ARE ALL OVER THE PLACE, CUSTOMER SERVICE IS REALLY POOR, THE APP SHOWS THE SAME UNIT IN DIFFERENT CITIES AT THE SAME TIME N THE APP
Reasons for switching to Switchboard
USER FRIENDLY
Dwain
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Satisfied from the very beginning.
We use the software everyday. It does everything we need it to. Almost to the point that we take it for granted just how well it works. And the support is what you would hope every companies support would be. Very very good.
PROSWhen it came to having to purchase electronic log for my trucks, I found Switchboard to be the most competitively priced. Not knowing what to expect,it turned out to be better than I thought it would be. Especially being so reasonably priced.
CONSSince which board is the only electronic log we have used. I don't have anything to compare it too. So I don't really have any cons.
Reason for choosing Switchboard
Price!
jas
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Switch to Switchboard
great software very easy for drivers to use, none of my company drivers have complained about the software we went through multiple similar companies and this one is the best manuals and tutorials available in multiple languages
CONScustomer support team is not the fastest available but when they do call back they can help same with sales team after we purchased our original package we needed to buy some accessories later that year it took a couple of times to get a response from the team
Manjit
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Satisfaction
We are using switchboard since Nov-2017. We are satisfied with the software and very satisfied with the customer service. Staff is very helpful and knowledgeable. We highly recommend this company.
PROSVery easy to use. Knowledgable staff Customer service Price
CONSSome time having issue with satellite (network) but easy to recoupe.
Kamal
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2020
Overall good
Switchboard is easy to use but whenever there is an issue in software contact [SENSITIVE CONTENT HIDDEN] and he is the only one who has all the knowledge and can solve the problem on spot.
PROSEasy to use and whenever i have questions I call [SENSITIVE CONTENT HIDDEN] and problem is solved
CONSLike the software because it’s veryeasy to use
Sukh
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easy to use Technology and friendly support
Ease of use for the drivers. Good interface for management staff.
CONSI would recommend a use for better hardware.
Reason for choosing Switchboard
Ease of use, friendly support and fair prices.
Shawn
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Switchboard
Very easy to use. Simple and not to complicating
CONSSometimes the tracker stops working on my side but the support crew at switchboard always helps ASAP
Michalis
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
An excellent virtual switcher!
Very easy to use, excellent customer service!
CONSIt does not have an import procedure (CSV or Excel)
Reason for choosing Switchboard
A partner recommend it.