Tailwind Transportation Software


 

Tailwind Transportation Software offers a cloud-based transportation management solution built for small to mid­size trucking companies and freight brokerages. Tailwind features a customer and vendor database, quoting and order modules, a dispatch system and more.

Tailwind’s customer and vendor database allows users to track and maintain contact information. Users can manage quotes, work orders and accounts receivable, view customer rate histories and track equipment maintenance, claims, incidents and accidents. Tailwind also features a dispatch and shipment tracking system, route management and user alerts.

Tailwind features a sales commission system, preconfigured admin, accounting and operations reports and a data import tool, as well as QuickBooks sync. The system also offers IFTA mileage tracking, load board integrations and a dedicated mobile app. Driver and carrier settlements, GPS integration and a customer portal are also available.

Phone, email and in-app chat support are available. Pricing is per user per month with no contracts necessary.

 

Tailwind Transportation - Dispatch screen
 
  • Tailwind Transportation - Dispatch screen
    Dispatch screen
  • Tailwind Transportation - Equipment records
    Equipment records
  • Tailwind Transportation - Dispatch list
    Dispatch list
  • Tailwind Transportation - Reports
    Reports
  • Tailwind Transportation - Login screen
    Login screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

38 Reviews of Tailwind Transportation

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Natalia from At Cargo
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The culture of Tailwind is quality and everyone is very knowledgeable, helpful and kind.

Ease-of-use

Functionality

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All I need to make our business going : Database, Accounting & Administration, Equipment and Driver Management, Quotes and Orders, Alerts and Load Tracking & Reporting. Among many other operations. Thank you, Tailwind!

Pros

The fact that Tailwind is an "all in one application" helps us run the business more effectively and we have access to it from any device. The features are unique and the platform is constantly improving to fulfill every need.

Cons

I have a hard time coming up with something because if I do have an issue that needs to be resolved right away, I immediately have a solution from Tailwind's support system.

Review Source: Capterra
 

Bob from XLENT Industries
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Customer Support is superb! They develop software targeting user feedback. Best service in my book!

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Functionality

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Value for Money

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Support

As a startup business I easily completed integration and worked efficiently from day one. The invoicing is very detailed collecting information from the normal workflow of dispatch to billing. Tailwind has developed a very powerful platform with customizable features for any size business. During integration their customer support via live chat that stays with you on each screen is amazing. It's as good as having an in house IT department in your office working on your system all day. Truly amazing customer support. The training videos allows you to continually go back and learn the basics. The way the system operates and the access to training videos, makes on boarding new employees a snap. They basically do it for you with all of the videos. Lynda is the dedicated trainer and she rocks!!!!

Pros

Dispatch and operation work flow. New order screen has all features on one page. This was created after listening to customer feedback. Their updates happen so fast following feedback, big thumbs up to the development team.

Review Source: Capterra
 

JAy from NovaTrans Logistics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to use with excellence!! Sophisticated and very well designed!

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IN the past, I worked on different dispatch software, however, when I was introduced to TAILWIND, I fell in love with it. It is very user friendly, outstanding technical support, very well organized training with super friendly TAILWIND team, who are always there for you, whenever you need them...........TAILWIND rocks my transport dispatching world!

Pros

User friendly, excellent technical support, friendly team

Cons

Nothing I can think of right now

Advice to Others

TAILWIND provides excellent training. Attend the training sessions, listen carefully and ask questions. Lynda will teach you to become a pro with the software.

Review Source: Capterra
 

steve from XLG Transportation Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Software Very User Friendly

Ease-of-use

Functionality

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Value for Money

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Just got off the phone with rep and I wanted let everyone at Tailwind know how impressed we are with your system. This is the most user friendly and customizable software we have looked at. You are headed in the right direction because not everyone does it the same and you have created your software with that understanding in mind. Thanks for all the hard work and listening to our ideas and being able to make those ideas work.

Pros

They have simplified the settings to the point you can customize it to fit your business whether its asset based or brokerage or owner operators

Cons

I have not found anything i dont like they have addressed all our concerns and adjusted their software to fit us

Review Source: Capterra
 

JOHN from ATS Canada
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Excellent TMS

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

Tailwinds is very user friendly and has customizable features that can be done at the user level or through their support network.
Run into an issue? Just call or email their support team, responses are always quick and solutions just as good.

Pros

We are continuously utilizing more and more of the components of the software every day. TW can be as small or as large a part of your TMS system as you want it to be.

Review Source: Capterra
 

Pamela from Universal Freight & Transportation Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Tailwind is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Our initial experience with Tailwind was a little "rough". However, John and Kyle worked with us and saw us through our implementation problems. What I really like about Tailwind is the support. The support team is responsive and appropriately reactive. With respect to the program, it is organized and user friendly. We broker in our business and had tried some demos with other transportation management systems but they didn't fit as well as Tailwind has. Tailwind makes our work more efficient, there are fewer mistakes made as you only have to enter the data once and we can see the process through to billing. Tailwind has helped our business to grow and become more profitable.

Pros

Data only needs to be entered once
Fewer errors
Allows tracking of previous loads so you can look at history to help with the future loads

Cons

There are a few bugs we are ironing out.

Review Source: Capterra
 

John from Universal Freight and Transportation Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Tailwinds rating review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Value for Money
Value
Support

We started with Tailwinds in 2013 and found that the software developed our internal system to where we could increase both dispatchers and accounting efficiencies. Working together with Tailwinds, we've increased our business significantly without any development problems with the volume increase.

Pros

It efficiency handles booking and costing of loads, has good credit capabilities built in for reference of potential credit issues, reporting is good with most being able for export to Excel if further analysis is needed, and the cost is reasonable for well working software.

Cons

Sorting capabilities should be based on more than one criteria. This would probably be an easy fix with TW software people.
Clients should get a workshop how to build report generators tailored to their business needs rather than requesting TW software team to built it.

Advice to Others

Software team are good to work with and good at understand issues without having to explain them at length.

Review Source: Capterra
 

Gretchen from Reliable Source Logistics

June 2016

June 2016

Very pleases with the classes and satified with Tailwind

Ease-of-use

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The training classes were informative and Lynda thoroughly answered all of my questions. I am very new to the transportation industry - Lynda took the time to explain the terminology to me so I have a better understanding of the industry in general and my business specifically. The program is fairly easy to understand once you go to training and if you access Lynda to have a private session. The program absolutely saves me time by helping me to get organized with my tasks. I deal with the accounting side of the business and because Tailwind has a colour coding system in place, I am able to see what invoices are due ahead of time. I will be able to get my invoices in and out ON TIME. My staff in the Dispatch side of the business tell me that Tailwind has really helped them to do their jobs well. Lynda, has a very nice demeanour and voice so she is not only knowledgeable but also very easy to listen to.

Gretchen Hayes, Reliable Source Logistics
Account Manager

Review Source: Capterra
 

kevin from RLS Global, Inc.

June 2016

June 2016

Great Tool & People

Ease-of-use

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We were able to adapt the Tailwind platform with ease and the learning curve was short. System has a lot of functionality and the support by their staff is excellent! Greatly enhanced our capability to manage our transportation services.

I would definitely recommend Tailwind!

Review Source: Capterra
 

Greg from SPI International Transportation

May 2016

May 2016

I have used the software since its inception and experience all the updates

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Support

The software is easy to understand and provides all TMS functions from dispatch, AP, AR, to account management reporting. It has some nice features due to its integration with mileage programs, posting sites, and reporting. CMS supports multiple users and most importantly works using multiple currencies for CDN and USD.

Some sections need improvement because of extra page clicks, but I am told this will be addressed soon.

Review Source: Capterra
 

Mitchie from Keene Freight Logistics

May 2016

May 2016

Useful, easy-to-use software and excellent customer support

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Support

The software is good for tracking shipments and for the visibility it provides for all of our employees. Anyone in the office can pull up the orders and dispatches and know exactly what is happening. We phone in to the support department to ask for help with invoicing and generating reports. I appreciate that they get back to us promptly, within the same business day, and that they have a great way to connect with us on an interpersonal level. The software is easy to learn and we know who to call to get our questions answered. The support department is great at explaining the system to us in plain language that we can understand. As our business grows we continue to learn about how the system can help us further.

Review Source: Capterra
 

Travis from Redmond Heavy Hauling

May 2016

May 2016

Great Product, easy to learn

Ease-of-use

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Tailwind is easy to use, and very compatible with our needs. The support staff is helpful. We have had great business success with Tailwind

Review Source: Capterra
 

Kourtney from Seven Oaks Dairy LLC

May 2016

May 2016

Excellent

Ease-of-use

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Customer Support

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Support

We needed a system to make confirmation sheets and were using pen and paper to run our business. I contacted Tailwind and had a demo with Lynda. We got our logins and watched two training videos on our own time. The program was super easy to learn on our own. It was extremely self-explanatory. It took me one month to learn how to use the system. I could have learned it in one week, but I was really busy at work. If I had a question, I got an answer from your support department and your trainer within 1-2 hours. Tailwind stayed in touch with me regularly. I never felt alone in learning how to use the system. Now our business is more organized and I can work from home when I need to.
Kourtney Haese
Seven Oaks Dairy

Review Source: Capterra
 

Ryan from ATI

May 2016

May 2016

Great!

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Support

I have had a great experience with the software there are a lot of functions included that I do not utilize however should I choose to the staff is very responsive and would gladly be able to train me on anything I needed to know.

Review Source: Capterra
 

Handeep from Trans-Logic Truck Lines

May 2016

May 2016

Easy and efficient

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Support

Tailwind has made our daily routine much easier and efficient. Tracking equipment, payables and receivables, as well as, sending orders and quotes is quite simple. Tailwind's support department is good, anytime we have a problem we are able to get answers promptly. I did a little bit of training with Tailwind's trainer, but I mostly learned how to use the system by navigating through it on my own. I found it easy to use, it made sense to me.

Review Source: Capterra
 

Jim from Woody's Trucking LLC

May 2016

May 2016

This software IS awesome!!

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We are a small company, it's just me, my emlpoyer and 5 drivers. We just received our authority two years ago. The old software we were using was very tedious and I never heard back from their support department when I needed help. With Tailwind I can punch in 5 dispatches in less than 15 minutes, it used to take me about an hour. I save a significant amount of time using Tailwind. The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions. Tailwind's support department is incredible, I have a solution to a technical problem within 20minutes they have called me directly instead of sending me emails, making it easier for this old dog to learn new tricks

Review Source: Capterra
 

Kevin from Target Transportation Ltd

March 2016

March 2016

Tailwind

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Support

"There is no other way to go than being on a maintenance and support plan with Tailwind. I have noticed a huge improvement with the new Customer Success Platform that is being offered. Previously, we were not using the system to its full potential. Angelena reached out to us this year and ensured that we are receiving the attention we require. Specifically, as a Platinum customer I will receive a one on one session with the "awesome" Lynda Clare. I am confident that as a result of this intervention we will receive all the help we need to learn how to use the system comprehensively and to run reports that will further align my business needs with the Tailwind Software. If we have a technical problem your support team helps us immediately and our issues are resolved. I have enjoyed the stability of your support team; Mark, Sandy, Eg and Richard are all great at their jobs and walk us through to the answers we require. Working with Tailwind in 2016 will enable me to get my business to the next level of success."

Review Source: Capterra
 

Roxanne from California Specialized Equipment Systems, Inc

February 2016

February 2016

We made the transition from a custom DOS program to Tailwind last year 2015

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Our old system was DOS based and when we upgraded our computers we needed to get a new Transportation Management System. After a year of using Tailwind, I feel like I understand how to use the system, I can get help when I have a problem and I have the ability to cross-train with my staff so the system is continually adapting to our evolving business needs.
In just 1 year Tailwind Support has grown and it shows. As a Platinum customer, when I call in with a technical issue, your support team answers the phone promptly and logs into my system to help me. They can see my screen, I love learning and your support team helps teach me how to tackle my software issues. Customer service is better than ever. I would recommend to all of your customers to choose a Platinum level Maintenance and Support Plan.

Review Source: Capterra
 

Tiffany from Precision Heavy Haul, Inc.

January 2016

January 2016

Adaptive Software with a Terriffic Staff

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Tailwind has been a wonderful company to work with! As a specialized transportation company, it was very difficult to find a software program on the market to fit our dispatch, accounting, and maintenance needs without breaking the bank. Tailwind has been able to meet all of our needs and is continuously adapting to make sure the software works for our business. The support team is very responsive and always finds an answer to our problem. We are still adjusting to a new software program, but we are thankful that we chose Tailwind!

Review Source: Capterra
 

Jag from Manney transport Ltd

November 2015

November 2015

excellent. always there when we need them.

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Jag Nahal Owner of Manney Transport:
Tailwind is a huge part of running our business and a necessary tool for all companies who handle varying types of loads. We specialize in local, flat bed, intermodal, and long haul loads, they are all different. Tailwind is easy to customize making it efficient for us to track our loads including the multiple picks and drops we need to follow. I know that dry van and reefer load tracking is just as strong within Tailwind. We also are able to track and complete all our accounting functions, which is invaluable and necessary for any company. I've never had a complaint with the ability, and availability to receive support when learning a new feature or adding to the vast capabilities of Tailwind.

Review Source: Capterra
 
 
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