ASCEND
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Most Helpful Reviews for ASCEND
1 - 5 of 14 Reviews
Colleen
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Tower MRL Review
The friendliness of the Ascend team as they helped us set up our account. The whole team working with us was willing to help and problem solve with us.
CONSFiguring out the specifics of setting up alerts can be tricky, but once you figure it out and test it out on vehicles to understand how it works, it's relatively simple.
Reason for choosing ASCEND
We could integrate our WEX Fuel cards with Ascend, the prices were better and the communication between our team and Ascend was easy, they were very quick and had all the right answers.
Reasons for switching to ASCEND
Poor customer service from Verizon Connect, price comparisons.
LeighAnn
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
"Excellent service and quality"
My overall experience with ASCEND has been above expectations. I was worried about implementing the product and the ease of use but ASCEND has made this whole process pretty simple.
PROSWhat I like most about ASCEND is the customer service. No matter the question they were most helpful and knowledgeable. They did not make me feel like I was bothering them or my questions or concerns were silly.
CONSWhat I like least about ASCEND is that I cannot watch live the route of a vehicle or equipment.
Reason for choosing ASCEND
We chose ASCEND over other products because of the excellent customer service, the multiple live zoom chats were we could discuss our concerns to make sure we were selecting the best service and product.
Reasons for switching to ASCEND
We made the switch to ASCEND because our previous tracking system was pretty basic and did not allow us to truly manage our fleet from diagnostics to real time locations.
Olivia
Construction, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2023
Ascend Review
Dash cams should put us in a better position when an accident occurs. Maintenance tracking should provide us better visibility and upkeep on our fleet. Drivers are aware of the units and this should limit the abuse on our fleet. We have not seen great gains in any of these areas yet but are giving it more time before fully evaluating.
PROSReal-time GPS tracking and the ability to track mileage and maintenance information.
CONSRoll out was terrible. By the time we got a good customer service rep, we had already had too many issues. It got much better after that but we still had some install issues which put two of our service trucks out of commission for a month as well as other unit issues that needed addressed.
Reason for choosing ASCEND
Ascend claimed to have more experience at a better price point than Verizon. Verizon customer service has been historically bad.
Charlie
Chemicals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Customer Service is Outstanding
The experience has been outstanding. I will and have recommended Ascend to my friends and colleagues.
PROSThe customer service aspect of Ascend is hands down the best in the industry. I have tried other companies and Ascend has the best customer service and support PERIOD!!
CONSThe reporting could be a bit more user friendly.
Reasons for switching to ASCEND
They are terrible. There was no open line of communication. They had no customer service at all. I spoke to reps on many occasions and asked for a return call and to this day have yet to get one. That has been 8-10 months ago. I had a truck in tow mode for about a year. I contacted customer support and again to this day have yet to hear back from anyone. Funny thing, just yesterday their collections dept reached out. No one from support though.........still waiting!!!!!
Saul
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fleet
It has been a great experience. Between the technology and customer service. Ascend has taken care of all my needs.
PROSI like the simplicity of the technology. The customer service is great along with the variety of applications.
CONSI don't like that the wireless devices don't provide any other info than the location.
Reason for choosing ASCEND
I chose Ascend because of their presentation and because the fact they did not charge for the device showed me they trusted in their product and service.
Reasons for switching to ASCEND
equipment was outdated and company was closing the department.