All Booking Tool Limo/Shuttle Reviews
1-19 of 19 Reviews
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Amanda
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Very Affordable and Secure!
The support staffhas both been great to work with and have started quickly on some of our update requests and quick to answer all our questions. The services are very inexpensive compared to other options.
PROSSecure website, much cleaner than our previous site.
CONSA few updates are needed for the shuttle portion to be more friendly which is what we mostly use.
Vendor Response
Thanks you Amanda for the review! We're always adding new features to the system. Feel free to email us any suggestions that you may have.
Replied June 2019
Patricia
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Using Booking Tool
Booking Tool has made it much easier for customers to make their reservation. It promptly lets me know they've booked, as well as sending customized confirmation and follow up to the customers.
PROSBooking Tool is straight-forward and easy to learn. It does all the things I need for our airport to resort shuttle service. The customers can book directly online, or I can do it for them. Booking Tool all the records of past and future bookings.
CONSI am not able to print out a dispatch exactly the way I want it, but that may just be me.
Reason for choosing Booking Tool Limo/Shuttle
Booking Tool fit my needs better than other software I looked into.
Reasons for switching to Booking Tool Limo/Shuttle
the other software was very cumbersome.
Vendor Response
Thank you, Patricia, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead!
Replied March 2020
Giovanni
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Very good
Easy to use ... customer like it.
PROSI like everything easy to use my customer said is easy to book ...
CONSI like all the features ... easy access from any where.
Vendor Response
Thank you, Giovanni! You've been a loyal booking tool customer since 2014. Always great working with you.
Replied March 2020
Glenn
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Nothing Less Than Perfect
The Booking Tool allows our customers to book with ease online without help. For our reservations team, it is just as easy to book over the phone for those with special booking needs. Changes in the control panel can be made fast and while on the phone with a customer. We are also able to make custom and location changes right away. You can even book a reservation for a customer while you have them on speakerphone on the go, this has been helpful more than once.
PROSSeveral of our customers have commented on how easy it was to book with us. Testing other companies booking programs we have found that they are often difficult to figure out, the Booking Tool is user-friendly and because of this, our company receives far more online bookings than ever. Customer service is fast and friendly and in all the years of using the Booking Tool, I can count on one hand any issues we have had and they were corrected super fast.
CONSHonestly, there are no Cons to this software. There is nothing I can think of that I do not like about this software, it works and makes our life so much easier.
Reason for choosing Booking Tool Limo/Shuttle
N/A
Vendor Response
Thank you, Glenn, for the great review and your business for 5+ years. It is greatly appreciated!
Replied March 2020
Joey
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
User-friendly
I have had this booking tool for over 2 years has made my busy business absolutely easy for me to keep organized so happy with their service overall they are at 10 of helping and making it easy to get good reviews for my business Joey D's shuttle service
PROSInformation is all there Easy to use for customers Calendar has all the information of the customer flight info and times to pick up and take the airports and special events.
CONSAs far as cons I am having difficulty trying to find them I really like this booking tool do not have complaints that it's hard to use at all I get more compliments about the booking tool
Reason for choosing Booking Tool Limo/Shuttle
Very easy for customers to use very user-friendly and lots of information on the booking tool makes it easy for people to book Joey D's shuttle service
Vendor Response
Thank you, Joey, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead.
Replied March 2020
Pavel
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The most easy and friendly booking system
Excellent service and overall the perfect for our industry
PROSIt's very easy set up, customers love simplicity and it's very worth of every money
CONSIt can have more details options about customers experience
Reasons for switching to Booking Tool Limo/Shuttle
Too complicated
Vendor Response
Thank you, Pavel, for the great review! It's been a pleasure working with you since you first signed up in 2014.
Replied April 2022
Jeff
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
The Booking Tool helps Go Green Car Service
For ease of use and set up The Booking Tool is very easy to send our customers to. We also use it often so we know exactly how it is working when we send our customers there. In short we trust The Booking Tool with our customers and our business!
PROSVery easy and transparent for our customers to use. Administrative site is also easy to navigate.
CONSSometimes the features do not work, especially when updated on the Admin site first. The Booking Tool Support team usually takes care of this right away!
Vendor Response
Thank you, Jeff, for the great review! You have been a valued booking tool customer since 2012. It's always great working with you.
Replied March 2020
Rasidi
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Versatility
It is worth every penny I’ve paid for it, it is very economical and no gimmicks. The customer support is awesome, I get help for my needs if any and it’s instant.
PROSThe customer support is phenomenal and the ability of the product to adapt to my daily needs is also phenomenal. It is an expandable product that can work for anyone in the transportation or shuttle business.
CONSNon right now, I do not have any cons right now that is worth mentioning.
Reason for choosing Booking Tool Limo/Shuttle
The booking tool is versatile.
Vendor Response
Thank you, Rasidi, for your positive feedback! We greatly appreciate your kind words!
Replied March 2020
Justin
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Full-featured with great support!
As a new private car company, we understood the importance of implementing a reservation system that would grow with us. It had to be user-friendly, especially on the front end, and easy to integrate with our website. We needed a system that was versatile across all elements, from pricing to reservation, driver, route, and vehicle management. We researched multiple services and ultimately decided that Booking Tool checked all the boxes. The free demo account was critical in allowing us to properly evaluate the system. Online video tutorials have been very helpful, too. Best of all, and confirmation that we made the right choice, is that the owner, Neil, has been incredible to work with. He has proven himself to be responsive and helpful with the many questions we've had as we've gotten up to speed. Feel free to look me up if you are considering The Booking Tool and have specific questions about my perspective from a customer's viewpoint.
PROSWe most like The Booking Tool's flexibility and versatility. We can customize almost every part of the text that accompanies the reservation process, which is helpful in streamlining the clients' experience as they proceed through the reservation process.
CONSWould love to see a little UI development on the billing and invoicing side.
Steve
Verified reviewer
Transportation/Trucking/Railroad, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Booking tool review
Very good
PROSEasy to use, reliable and still affordable. When I have issues, they are immediately resolved.
CONSWhen cloning, the invoice or receipt information gets garbled.
Vendor Response
Thank you Steve for your review! We have also fixed the issue that you were facing when cloning reservations.
Replied June 2019
Jeffrey
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
The Booking Tool
Excellent
PROSEase of use, this software has worked well for our companies needs.
CONSOn an administrative end, editing a reservation as it is being made.
Reason for choosing Booking Tool Limo/Shuttle
Booking tool was being used when I took over ownership of this company. I continued to use booking tool.
Vendor Response
Thank you, Jeff, for the great review and your business for 5+ years!
Replied March 2020
Frederick
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Handy Tool
I like the customer service , Whenever I need to make a update and there’s something that I don’t understand I can easily reach the representative
CONSYears ago there was a problem with calculating. Which the problem was resolved
Vendor Response
Thank you, Fred, for the great review!
Replied March 2020
Ronald
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to use
Happy great turn around when there is a problem with getting help
PROSHelps run my Buisness I like how customers are put on the calendar
CONSWhen you go to delete a reservation it won’t let you delete. One way it has to show both as deleted
Vendor Response
Thank you, Ron, for the kind words! We're always updating our software and we'll have a look at the issue that you are facing with deleting.
Replied March 2020
Lindsey
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
A Must Get for Your Transportation Business
This product makes scheduling our trips a breeze. Clients can get prices immediately and we can charge and receive payments online.
PROSSuper easy to use and the interface makes it easy for new users/employees to use. Customer service is always available to answer questions, knowledgeable and helpful. As the administrator this product has made scheduling and payments so much easier! I would be lost without it.
CONSWe haven't had any problems with this software!
Reason for choosing Booking Tool Limo/Shuttle
Great design and layout! Easy to use!
Vendor Response
Thank you Lindsey!
Replied June 2019
Eskat
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great service with very helpful features
Easy to use Customer support very helpful
CONSDidn't have some features unique to our business
Vendor Response
Thank you Eskat for the review. We're always adding new features to the system. Feel free to email us any suggestions that you may have.
Replied June 2019
Terry
Computer Software, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
Good
As testing it once in a while, I love the speed of action of the system.
CONSSome bugs are taking places if you make a lot of manipulation on that system.
Vendor Response
Thank you Terry for the kind words!
Replied March 2020
Gael
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
cool
It helps you to book shuttles to airports. You can also use it to book nice cars during celebrations.
CONSYou need to register and once you have done it, you receive a lot of calls from their sales department offering you discounts.
Vendor Response
Thank you, Gael, for the kind words!
Replied March 2020
Steven
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
Works like a charm
I'm a dispatcher for a 15 vehicle fleet and have been using The Booking Tool since 2013. I find it simple to use and easily customizable. We also receive prompt customer service when we need questions answered or tweaks made to the system. Highly recommended.
Vendor Response
Thank you Steven for the review! We're very grateful and value the relationship that we have built over the past 12+ years.
Replied June 2019
Darrell
Used free trial
OVERALL RATING: