Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"It's very easy set up, customers love simplicity and it's very worth of every money"
"Easy to use, reliable and still affordable. When I have issues, they are immediately resolved. "
"Secure website, much cleaner than our previous site. "
Cons
"We haven't had any problems with this software!"
"A few updates are needed for the shuttle portion to be more friendly which is what we mostly use."
"Didn't have some features unique to our business"
The Booking Tool Reviews
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November 2018
Amanda from Lafayette Limo, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2018
Very Affordable and Secure!
The support staffhas both been great to work with and have started quickly on some of our update requests and quick to answer all our questions. The services are very inexpensive compared to other options.
Pros
Secure website, much cleaner than our previous site.
Cons
A few updates are needed for the shuttle portion to be more friendly which is what we mostly use.
Response from Booking Tool
Replied June 2019
Thanks you Amanda for the review! We're always adding new features to the system. Feel free to email us any suggestions that you may have.
June 2019
Lindsey from Transportation
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
A Must Get for Your Transportation Business
This product makes scheduling our trips a breeze. Clients can get prices immediately and we can charge and receive payments online.
Pros
Super easy to use and the interface makes it easy for new users/employees to use. Customer service is always available to answer questions, knowledgeable and helpful. As the administrator this product has made scheduling and payments so much easier! I would be lost without it.
Cons
We haven't had any problems with this software!
Reasons for Choosing The Booking Tool
Great design and layout! Easy to use!
Response from Booking Tool
Replied June 2019
Thank you Lindsey!
November 2018
Steve from Protege Limousine LLC
Company Size: 1 employee
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2018
Booking tool review
Very good
Pros
Easy to use, reliable and still affordable. When I have issues, they are immediately resolved.
Cons
When cloning, the invoice or receipt information gets garbled.
Response from Booking Tool
Replied June 2019
Thank you Steve for your review! We have also fixed the issue that you were facing when cloning reservations.
October 2018
Eskat from College Shuttle
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great service with very helpful features
Pros
Easy to use Customer support very helpful
Cons
Didn't have some features unique to our business
Response from Booking Tool
Replied June 2019
Thank you Eskat for the review. We're always adding new features to the system. Feel free to email us any suggestions that you may have.
August 2019
Terry from Nobel
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
August 2019
Good
Pros
As testing it once in a while, I love the speed of action of the system.
Cons
Some bugs are taking places if you make a lot of manipulation on that system.
August 2019
Gael from Information Technology
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
August 2019
cool
Pros
It helps you to book shuttles to airports. You can also use it to book nice cars during celebrations.
Cons
You need to register and once you have done it, you receive a lot of calls from their sales department offering you discounts.
June 2015
Steven from Green Shuttle
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
June 2015
Works like a charm
I'm a dispatcher for a 15 vehicle fleet and have been using The Booking Tool since 2013. I find it simple to use and easily customizable. We also receive prompt customer service when we need questions answered or tweaks made to the system. Highly recommended.
Response from Booking Tool
Replied June 2019
Thank you Steven for the review! We're very grateful and value the relationship that we have built over the past 12+ years.
October 2014
Darrell from njlimolist.com
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2014
Simple, Easy, Affordable
I have been using the booking tool (bookingtool.com) for about 6 months now and so far everything has been great. No issues. It was quick and easy to setup and would recommend to anyone with a limo or shuttle company.
Response from Booking Tool
Replied June 2019
Thank you Darrell for the review!