The support staffhas both been great to work with and have started quickly on some of our update requests and quick to answer all our questions. The services are very inexpensive compared to other options.

Secure website, much cleaner than our previous site.

A few updates are needed for the shuttle portion to be more friendly which is what we mostly use.

Booking Tool has made it much easier for customers to make their reservation. It promptly lets me know they've booked, as well as sending customized confirmation and follow up to the customers.

Booking Tool is straight-forward and easy to learn. It does all the things I need for our airport to resort shuttle service. The customers can book directly online, or I can do it for them. Booking Tool all the records of past and future bookings.

I am not able to print out a dispatch exactly the way I want it, but that may just be me.

Easy to use ... customer like it.

I like everything easy to use my customer said is easy to book ...

I like all the features ... easy access from any where.

The Booking Tool allows our customers to book with ease online without help. For our reservations team, it is just as easy to book over the phone for those with special booking needs. Changes in the control panel can be made fast and while on the phone with a customer. We are also able to make custom and location changes right away. You can even book a reservation for a customer while you have them on speakerphone on the go, this has been helpful more than once.

Several of our customers have commented on how easy it was to book with us. Testing other companies booking programs we have found that they are often difficult to figure out, the Booking Tool is user-friendly and because of this, our company receives far more online bookings than ever. Customer service is fast and friendly and in all the years of using the Booking Tool, I can count on one hand any issues we have had and they were corrected super fast.

Honestly, there are no Cons to this software. There is nothing I can think of that I do not like about this software, it works and makes our life so much easier.

I have had this booking tool for over 2 years has made my busy business absolutely easy for me to keep organized so happy with their service overall they are at 10 of helping and making it easy to get good reviews for my business Joey D's shuttle service

Information is all there Easy to use for customers Calendar has all the information of the customer flight info and times to pick up and take the airports and special events.

As far as cons I am having difficulty trying to find them I really like this booking tool do not have complaints that it's hard to use at all I get more compliments about the booking tool

Excellent service and overall the perfect for our industry

It's very easy set up, customers love simplicity and it's very worth of every money

It can have more details options about customers experience

For ease of use and set up The Booking Tool is very easy to send our customers to. We also use it often so we know exactly how it is working when we send our customers there. In short we trust The Booking Tool with our customers and our business!

Very easy and transparent for our customers to use. Administrative site is also easy to navigate.

Sometimes the features do not work, especially when updated on the Admin site first. The Booking Tool Support team usually takes care of this right away!

It is worth every penny I’ve paid for it, it is very economical and no gimmicks. The customer support is awesome, I get help for my needs if any and it’s instant.

The customer support is phenomenal and the ability of the product to adapt to my daily needs is also phenomenal. It is an expandable product that can work for anyone in the transportation or shuttle business.

Non right now, I do not have any cons right now that is worth mentioning.

As a new private car company, we understood the importance of implementing a reservation system that would grow with us. It had to be user-friendly, especially on the front end, and easy to integrate with our website. We needed a system that was versatile across all elements, from pricing to reservation, driver, route, and vehicle management. We researched multiple services and ultimately decided that Booking Tool checked all the boxes. The free demo account was critical in allowing us to properly evaluate the system. Online video tutorials have been very helpful, too. Best of all, and confirmation that we made the right choice, is that the owner, Neil, has been incredible to work with. He has proven himself to be responsive and helpful with the many questions we've had as we've gotten up to speed. Feel free to look me up if you are considering The Booking Tool and have specific questions about my perspective from a customer's viewpoint.

We most like The Booking Tool's flexibility and versatility. We can customize almost every part of the text that accompanies the reservation process, which is helpful in streamlining the clients' experience as they proceed through the reservation process.

Would love to see a little UI development on the billing and invoicing side.

Very good

Easy to use, reliable and still affordable. When I have issues, they are immediately resolved.

When cloning, the invoice or receipt information gets garbled.

Excellent

Ease of use, this software has worked well for our companies needs.

On an administrative end, editing a reservation as it is being made.

I like the customer service , Whenever I need to make a update and there’s something that I don’t understand I can easily reach the representative

Years ago there was a problem with calculating. Which the problem was resolved

Happy great turn around when there is a problem with getting help

Helps run my Buisness I like how customers are put on the calendar

When you go to delete a reservation it won’t let you delete. One way it has to show both as deleted

This product makes scheduling our trips a breeze. Clients can get prices immediately and we can charge and receive payments online.

Super easy to use and the interface makes it easy for new users/employees to use. Customer service is always available to answer questions, knowledgeable and helpful. As the administrator this product has made scheduling and payments so much easier! I would be lost without it.

We haven't had any problems with this software!

Easy to use Customer support very helpful

Didn't have some features unique to our business

As testing it once in a while, I love the speed of action of the system.

Some bugs are taking places if you make a lot of manipulation on that system.

It helps you to book shuttles to airports. You can also use it to book nice cars during celebrations.

You need to register and once you have done it, you receive a lot of calls from their sales department offering you discounts.

I'm a dispatcher for a 15 vehicle fleet and have been using The Booking Tool since 2013. I find it simple to use and easily customizable. We also receive prompt customer service when we need questions answered or tweaks made to the system. Highly recommended.