All Titan GPS Reviews
1-25 of 52 Reviews
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Julie
Oil & Energy, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Went from crappy software to excellent sfotware
EXCELLENT!!!! This product has fixed my 4 main issues with the previous ELD/GPS etc supplier.Your customer service goes above and beyond to help, or fix any issues you may have and to make sure your transition to TITAN is smooth and easy. The training for your product is very detailed and easy to get used to, every question answered
PROSThe GPS tracking NEVER!!!!! loses status and your truck is stuck on the wrong location, this is HUGE when you have a working alone policy for emergenciesEase of use, if you forgot to log out on a Friday and then looked on Monday, ease of fixing your status.Home page is the first page you see, not to pick a truck first when your going to the office and not sure what truck your in that day.Picking a truck to hook to, they actually list which truck so there's no confusion, where other apps, your left wondering did I hook up to the right truck
CONSHave not found any issues with this product, No complaining form employees for far
Reasons for switching to Titan GPS
A product #1 that is actually certified for IOS#2 customer service#3 no loss of GPS tracking in low cell service coverage#4 software product ease and no issues
Vendor Response
Thank you so much for the positive review, Julie! We're thrilled to hear that we were able to pick up and improve upon where your last provider left off.
Replied March 2023
Jesse
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Great Experience
We previously stand well too much time on the telephone locating service Cruise and seeing how much time they have spent on site. It has also helped us to understand aggressive driving habits of certain drivers and solve those problems.
PROSEasy to use features that are as Simple or as in depth as you wish them to be. We find the array of custom reports available to be an incredible time saving for our office staff and install crews alike.
CONSI have no truely negative comments. The software seems to be regularly updated and improving with technological ability.
Vendor Response
Thank you Jesse for leaving us a review. We appreciate your feedback. As you've noticed we do regularly update our software and will continue to do so as technology changes and as our customers needs change. Thanks again, we appreciate you taking the time and we appreciate our terrific customers.
Replied November 2018
Wes
Construction, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed April 2021
Taken fir a $$ ride at my expense
I’ll spread the word about how they take advantage of people and have no idea about GPS equipment in any equipment, they just want to sell you in their product, regardless if your gear already comes with it
PROSNothing, my equipment cane with GOS tracking built into machine, they claim they didn’t know this and sold me something I didn’t need, now I’m stuck in a contract paying for something I don’t need and won’t use
CONSI was told signing a contract was my best option then I get it cheaper, when I was getting installed on my CAT grader they told me the grader already had gps tracking and so did my plow truck, I called and said I didn’t need these that my gear already came equipped they said I signed a contract and it was too bad and I’d have to pay almost 7 k CA to get out of it, I told them nothing was installed and it was all still packaged but the sales lady didn’t care, they should know what equipment has GPS tracking to inform their customers, how I’m stuck in this damn contract. Basically paying them every month for nothing, do your homework and research in your trucks, equipment etc before you contact this organization, or you’ll be screwed like me
Reason for choosing Titan GPS
It was close in Edmonton AB
Adam
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Quality Product!!!
Overall the program is exceptional and would highly recommend to everyone.
PROSThis software allows me to track my equipment with ease. User friendly even for a dummy like me.
CONSThe program updates often and sometimes glitches and I have to exit and restart.
Vendor Response
Thank you for leaving us a review Adam! We appreciate our customer's feedback and appreciate that you're finding Titan GPS so useful and easy to use. We continue to make updates to our system to make it better and better for everyone. Thanks again Adam!
Replied January 2019
Trevor
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Great support
The representative and team are very informative and knowledgeable with the system and eager to help out when needed!
PROSease of use so far.... Need to use it to its full potential for a better opinion on it, i'm sure it will do well for our company!
CONSSo far I have no concerns to list here.
Vendor Response
Thanks for your review Trevor! We'll continue to work with you to ensure you get the most from Titan GPS.
Replied March 2017
Tony
Construction, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
SMS Customer Service
CTS and their product Titan GPS have been an extremely amazing business partner and we are looking forward to our continued growth as a National Account. From the product to the interface and the customer service that we have been provided is second to none. With the ease of the product and the availability of training and benchmarking this tool has really improved not only our ROI but has also helped with visibility and looking forward to the next chapter.
PROSEase of use and the evolving reports and interface updates.
CONSI don't have all my units with the hardware...yet
Vendor Response
Thank you Tony for your review! We really appreciate it. The work you do and the care and attention you put into your fleet operations are second to none. We too feel like business partners and look forward to each new chapter.
Replied February 2017
Steve
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2017
Very knowledgeable and learned new things.
Always happy with new features that help in day to day operations. Ease of use is always a good thing.
CONSSome days slow at loading. Wish I had more icons to choose from in the vehicle list of assets would be nice.
Vendor Response
Steve, thank you for your review. We appreciate you taking the time and for your feedback! Helps us to continually improve.
Replied August 2017
Marianne
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Very Helpful
Setting up the GPS units on our trucks have been very helpful in both keeping track of the trucks whereabouts and an instant update on when they will be arriving at a particular job. Also, being able to put various reports on how the truck is being driven. Customer service is fantastic, our rep is always checking in to make sure everything is set up/customized to our company's needs. Thank you!
Vendor Response
Marianne, thank you for your review. We really appreciate helping fantastic people and businesses like Scandia Texturing!
Replied March 2017
Trish
Construction, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Training with Customer support representative
Customer support representative was great, he was on time, very knowledgeable, friendly, easy to work with a great personality. I got from the session what I was looking for.
PROSIt is a great tool to use for tracking our company vehicles and maintaining our fleet.
CONSNothing on a professional basis.
Vendor Response
Trish, thank you for your review of Titan GPS! We appreciate your feedback and happy that Mike and the rest of our support team were able to provide you with a helpful training session.
Replied April 2017
David
Construction, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Training and software review
With the use of this tool we will make sure that the units are used according to our expectations, and also to prevent and alert us from any urgent matter.
PROSThe flexibility and ease of use of the software
CONSSome of the parameters, such as Gas price, could be connected to some sort of live feed from a webpage
Vendor Response
Thank you for leaving us a review David. Happy to hear that you're getting what you need from us and that you find the system easy to use. We appreciate you taking the time! Thanks again.
Replied March 2019
Nadine
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Customer Service Call Out
I have had fabulous customer service! Representatives are extremely helpful. When I call for a question, quite often reps will stop in to present 'hands on' tutorials. Cannot thank the team enough.
PROSI like the ability to track several assets accessing a certain location. My customers will call to see when a certain product has been picked up, weeks after we have dropped it off, and I am able to easily landmark locations. My customer is happy with the information, which makes my company look good. All thanks to Titan GPS.
CONSI do not have any complaints with this product.
Vendor Response
Thank you Nadine for your review! We are happy that you find Titan GPS a valuable tool and that our customer support has been "fabulous". Feedback like this from our wonderful customers makes us proud.
Replied November 2018
Gale
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
New GPS tracking training
Interesting new software to try, the landmark changes are great. I would like a written instruction manual sometime in the future if possible to make sure I use and have all the benifits of the units.
PROSI like to to know where my are, I like bread crumbs and will likely use the landmarks system more
CONSI don't use the system enough to remember how to use all the available apps
Vendor Response
Gale, thank you for taking the time to complete a review of Titan GPS. We continue to refine our system and create new ways for users to find the support they need. I'm confident that as you become more comfortable with the system you'll discover new functionality to help better manage your fleet but if there's ever anything you're just not quite sure about we're just a phone call away. Thanks again Gale.
Replied April 2017
James
Oil & Energy, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Very Useful GPS Tools
Overall, CTS is a very robust tool that our operations use for a variety of functions: operations, dispatch, IFTA reporting, HOS auditing, and sales across our Canadian and US operations. The team at CTS is very helpful and a pleasure to work with, and are quick to resolve customer service issues. Some report generation is sluggish due presumably to the sheer volume of data and the dashboard is often delayed when changes are made to assets/landmarks which requires a refresh to correct.
PROS- GPS dashboard is user friendly overall - customer service excellent - good reports and alerts
CONS- device installation can be cumbersome - pelican GPS units and driver ID fobs require constant oversight
Vendor Response
James, Thank you very much for your review. We pride ourselves on our support and strive to ensure our solutions are continually enhanced to meet and exceed our customers expectations.
Replied February 2017
Harpreet
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Innovative and Easy.
Good quality work with fantastic customer support. Very easy to use.
PROSEase of use and availability on different platforms.
Vendor Response
Harpeet, thank you for your review! Appreciate your comments and we'll continue to work hard to impress you.
Replied March 2017
Gord
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Reliability of tracking
by tracking vehicles it easier for me to divert vehicle to different area if needed. I save time nit running around to get mileages for reporting. Fuel savings will come into play as we can see how and why fuel wastage occurs, and move to correct the problem.
PROSHaving the instant ability to know where assets are and how they are performing . Tracking of maintenance reports has made it easy to know when service is due instantly. Having the ability to know how each vehicle is driven. for liability control
CONSDiagnostic trouble codes seem to be hit and miss. More accuracy of codes will help to prevent down time.
Vendor Response
Thank you for you review Gord! We appreciate you taking the time to give us your feedback. We continuously update the Titan GPS system and your feedback helps us determine what's most important to our customers. Thanks again.
Replied November 2018
Ryan
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Great system, if used effectively can definitely bring in a ROI
Return on investment. if used properly can easily pay itself off.
PROSValue - eye opening the information the reporting shows. Idling report in July alone can give a return on this system not to mention the winter months. easy to find our employees and trace back their days. tons of great value and that is the tip of the iceberg.
CONSease of pulling some specific information but that may because i am still learning with this software so may not have the most efficient way to do so.
Vendor Response
Thank you Ryan! We're proud that we're able to help our customers increase productivity, enhance safety and improve the efficiency of their fleets. Wasteful idling is a significant fleet issue that we've taken aim at and we're happy to hear you've quickly been able to create an ROI from that alone. We're here for you should you ever need help. Thanks again.
Replied August 2017
Rod
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Archived info
Needed access to archived information and Trevor Romijn was able to help me...........................................................................................................................................................
PROStracking assets
CONSCost
Vendor Response
Rod, thank you for your review! Glad that Trevor was able to help out. Spring is right around the corner and your business will be heating up quickly. We'll contact you soon because we want to make sure you get all that you can get out of your system to generate a significant return on your investment.
Replied March 2017
brent
Machinery, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
a learning experience many features that were not known or being used
tracking of assets and safety of employees
PROSeasy to use. loads of information on how time is being utilized and how assets are being taken care of
CONSnothing I believe the variety of reports and multiple ways of viewing assets during operation is well worth the time and effort
Vendor Response
Thank you Brent. We appreciate you taking the time to leave a review. We'll continue to work hard to elevate the value you're obviously already experiencing. Thanks again!
Replied July 2017
Janelle
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Learned some great tips on how to send reports specific to my needs
How easily I can group and organize the info I need and get weekly reports on specifics suited to my needs.
CONSI'm still learning everything so not sure what I don't actually like yet. So I guess for now there's nothing.
Vendor Response
Thank you Janelle for completing a review on Capterra! It's great that you're learning and getting more out of the Titan GPS solution all the time.
Replied July 2018
Jonathan
Oil & Energy, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
New to Titan
So far so good. I'm new to the program. The minute that rep found out that I was learning the system for the first time they set up a screen share conference to show me around the program and answer any questions that I might have. Offered support just a phone call away.
PROSIt was great to be shown what the software is capable of. What our company needs it for Titan Does very simply. Being shown what its capable of and showing us where we can push the envelope and improve our efficiency.
CONSNo cons just yet. Still very new to the program
Vendor Response
Great to hear Jonathan! Hope you continue to push the envelope and take advantage of the training and support at your disposal to help you do just that.
Replied August 2018
Walker
Oil & Energy, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Titan GPS and HOS Review
Helps bring many different jobs under one platform to help streamline operations and eliminates costs. Tracking, Log books, Safety of drivers and public with operations, creates ease of mind for dispatchers, gives customers real time data of operations.
PROSGreat customer service, very willing to assist with any issues and help with the transition process. Easy to use and efficient and very cost effective versus old systems. Very easy to replace units if necessary.
CONSMounting can be difficult due to small size but also is very nice to not have it taking up space.
Vendor Response
Thank you for leaving a review Walker! We really appreciate your business and happy to hear you are seeing the benefits of our solution.
Replied August 2018
Sabrina
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Very knowledgeable staff that are willing to take the time to insure you understand how to use.
It's easy to use and navigate. The program information benefits both dispatch and safety team. It's easy for dispatch to see how long each of the driver's cycles are and how much time they have left.
CONSNot allowing mechanic to sign off on repairs on the portal end instead of having to go on his phone application.
Vendor Response
Thank you Sabrina. We appreciate you taking the time to leave a review. We're happy that you find the system easy to use and navigate and that our support is living up to your expectations. Our ELD Electronic Logbook with DVIR application is continually updated and improved and we will continue to work hard to elevate the value you obviously are already experiencing. Thanks again!
Replied April 2018
Meghan
Environmental Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use and great for the on-going battle of everything to be paperless
Easy of use
PROSNo administration. I can look at the online portal and see that there is no violations without searching and counting the hours.
CONSThe app kicks you out alot. It makes you go back to the main app page. But im sure it will all start to work out.
Vendor Response
Thank you Meghan for your review! Happy to hear that you're reducing paperwork and administration with the help of Titan GPS. We constantly improve our platform and that includes ongoing iterative updates to the app. Again, thank you for taking the time to write a review. We always appreciate our customers letting us know what's working and where we can improve.
Replied May 2018
Aaron
Oil & Energy, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2018
Decent Tracking
It did a great job of location detection.
CONSProgram would stall out sometimes while in use.
Vendor Response
Thank you for your review Aaron. We continually strive to improve our product and take your feedback seriously. Thank you again!
Replied December 2018
Tracey
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2023
I like the product the customer service is not the quality I expected
So far I can't use the system to its potential as I can't get help
PROSThe software and system is good the customer service is minimal
CONSI like the software it is the customer service I have issues with
Reason for choosing Titan GPS
I like what the Titan had to offer and the abilities it has
Vendor Response
Hello Tracey, we apologize for the delay in response from our customer service team. We will have someone reach out today to assist with any issues you have. Thank you for taking the team to leave us a review.
Replied February 2023