Tookan

RATING:

4.2

(73)

About Tookan

Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleets and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live location of on-field personnel using geofencing technology. Features of Tookan include reporting, alerts/notifications, scheduling, barcode scanning, booking management, behavior monitoring, and more. Managers can utilize the administrative dashboard to view agent availability and track the status of ongoing orders on a centralized platform. Additionally, it offers mobile applications for iOS and Android devices for delivery executives to access customer information and update task status even from a remote location. Tookan comes with an application...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Tookan Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Tookan

1 - 5 of 73 Reviews

User Profile

Md Abdul

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

This is an awesome for taxi booking

I am benefited very much. I have Taxi service business so I need an online taxi booking software after searching the internet. I got it. I checked that it is a perfect software for online taxi booking and easy getting for customers. I have set up my account very easily. Realy I got a unique software for my online Taxi Business.

PROS

The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.

CONS

This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.

Vendor Response

Thank you so much for sharing your feedback with us

Replied July 2021

Alex

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Great plataform!

I use tookan as the point of sale system for my business.

PROS

I like to have my shipping information on a single platform and have quick communication with my client.

CONS

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

Reason for choosing Tookan

for the sms and map settings

Vendor Response

Thank you so much for sharing your valuable feedback with us

Replied July 2021

Sadid

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2021

Horrible for anything useful, OK for a very small business with limited needs

It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason.

PROS

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

CONS

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue. You ask service to help out and they'll "get to it". They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers. The booking forms? Barely even works half the time. Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

Reason for choosing Tookan

It was the first one I looked at

Vendor Response

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com

Replied July 2021

Karthik

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Cost Effective Software

PROS

Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort.

CONS

Need to improve customer support services. They aren't a flexible customer support.

Vendor Response

Hi Karthik, we are glad that you like the product and we will work on your feedback.

Replied January 2024

Pennye

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Routing Software works well

excellent

PROS

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

CONS

I added the ETA routing but it did not account for traffic when providing the times for arrival.

Reasons for switching to Tookan

Expense

Vendor Response

Thank you so much for sharing your valuable feedback with us

Replied July 2021