This software is easy to use with many features that can make your life easier. You can see all your orders and routes on the map. So planning becomes child's play. It gives a very detailed analysis of your working day/period. The support team is great. Quick responsive and willing to help. Track-POD loosens your hands and really helps you control your delivery business.

There could be an improvement with the shipping labels.

Track-POD is a cornerstone of our business. Almost every issue we've encountered has been resolved quickly and efficiently by the support team - including implementing a new option through the development team

The proof of delivery and routing built in to the software, especially the ability to route as bicycles is exactly what we needed.

We've not been successful in getting the mobile managing app to work for us. I wish there was only 1 rather than 2 different front ends for order entry.

Disappointing

Route planning works for us but that’s about it. Customer support very poor.

Volume/weight variances vastly reduces automation of daily functions and creates a huge amount of human interaction/workload

easy to use.

Easy API and very user-friendly. What we need is there for the right price-quality ratio.

Route sheet order numbers do not match the order of the number of addresses

All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened. Very happy with Track-Pod and the excellent features provided to logistic businesses!

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

The optimization of routes and the sending of PDF documents have been very useful for our company, with these functions we have obtained greater efficiency in deliveries and at the same time we offer a transparent service to our clients since they are notified in real time and obtain a backup of delivery and payment with PDF document

The support is not immediate and I would like it to have more integration options with ERP software's. I would like the Track POD Manager app to provide more information such us custom fields and Actual COD

it has been a good experience, the real time ability to find good enroute and have access to proof of delivery documents has increased satisfaction in customer interactions. Especially at times when the customers may not be onsite where the delivery was made or if the delivery was to a remote site.

customization options in the interface, makes setting up relevant displays for my job duties cleaner. Real time reporting has made it easier to follow up on customer delivery issues.

not being able to link to 3rd party tracking, it would be useful to track carrier shipments from within the same dashboard as our own deliveries.

I like that it has real-time tracking of the driver, real-time updates, and is very user-friendly.

Sometimes, when we change some items in the order in the trackpod, it reverts when reloaded. Same thing with addresses, it sometimes reverts. I've asked support about this before, but it seems like there is a conflict of functionality that limits us from retaining the new edited order.

The experience was fantastic that it makes our day to day job easy. We get increase in satisfaction also from our customers.

I like the real time update. It is very important specially if we have customers who are in need of a certain order or delivery. We can provide them the closest ETA possible. Also, we can provide them an instant POD should there be a question to who receive it.

I guess what I like least about this is we have a lot of information on the page that are not necessary. If we can customize the interface depending on the department we are at.

Overall,our experience has been great. We haven't looked back. Where we did everything manually only a few months ago, I can't imagine getting any work done without Trackpod.

The sheer amount of time and effort spared through the automation Trackpod provides is a real game-changer. As a manager, it not only frees up time but allows me to monitor my drivers while secure in the knowledge they're getting where they need to go in the most efficient way.

The adjustment phase is a little tricky but once you work on it a few times, you find it very intuitive for both managers and app users.

Track pod is brilliant I would highly recommend to any food business that delivers hot food as it has made my life so much easier and customers happier !

I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .

The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often. And from a drivers point when they are new they find it hard to use so takes some getting use to.

Savings in efficiencies primarily, customer trust in the information we are providing and the ability to provide the information quickly.

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

We have been using TrackPod for nearly a year now, and it has really helped us grow our own delivery, to the point we are doing extra delivery runs.

We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!

Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.

Very good. Response time on issues are very good

When deciding between competing products we found that TrackPOD allows for more intergrations via their API

Its more expensive that competitors in the same segment

pretty good for a starting point, we have got stuck a bit with new features we need that they are not willing to provide.

it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems

it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.

Great logistics solution for our fleet. We could not mqnahe our drliveries without Trackpod.

Thougt there was better AI to recognise drlivery chronolgy

We don't have many support requests, but when we do contact Customer Support they are always great to deal with.

We love how easy it is for all of our staff to use and for management to access reporting.

We are happy with how the software currently operates!