


Tracx Dispatch



Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About TracxTMS
TracxTMS is a cloud-based logistics solution designed to help carriers and brokers manage all processes related to trucking and dispatching of consignments. The platform enables agents to quickly assign and track shipments, driver settlements and customer invoicing using a customizable interface.
Key features of TracxTMS include load planning, maintenance and work order management, customer/driver login, file uploads and compliance review. It comes with a centralized dashboard, which allows users to gain insights into the status of drivers or equipment, pending or accomplished load appointments and account statistics. Additionally, customers, carriers and drivers can login to track consignments, upload important documents, add notes and more.
Tracx Dispatch
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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January 2018
Chris from McDonald's Delivery
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent. Couldn't say more about the customer service and customizable options for this product.
Ease of transition to electronic billing and the comfort of knowing help is a click away.
Pros
How the product fits our business and is customizable. This transition from paper billing to fully automated billing was daunting at first, but with the help from Rebekah and the team has almost been seamless and an excellent experience.
Cons
Not much. It would be better if I could customize the columns without having to ask. Also, the templates aren't easily sorted to be able to rename them.
November 2017
Bogden from NV Transport Inc
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Easy to use, great support and customizations that suit my exact needs for dispatch software
Pros
Virtually no loading time which makes an efficient process for my dispatch team. Can easily handle a large fleet that is constantly growing. The support team is always one call away and they always listen which makes solving any issues a breeze. They have really taken the time to get to know my business, and have made it so the program revolves around my company and how we like things done. Many innovative features and consistently new and useful additions to the software. I would definitely recommend this to any company in the industry. It's a web based application so it can be accessed anywhere, even by the drivers on the road. The fact that it covers the entire process is really unique, all possible integrations make sure that all of my dispatching and accounting bases are covered, and for the most part the entire dispatch process can be handled in one program.
Cons
Getting used to any new software is always a learning curve but with the help of the support at Tracx we have been able to benefit immensely from this upgrade.
August 2018
Carrie from Skypoint Transit
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
5.0
Functionality
3.0
August 2018
First time use
We are still in the building portion, but so far I like what I see.
Pros
The ability to customize it to our specific needs in our industry
Cons
We haven't used it long enough yet to find something that we aren't fond of.
April 2019
Steve from Green Mountain Trading
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
This software has saved SO much time and man hours
The entire process was very communication positive, we had very specific needs and each step was addressed and programmed exactly as we wanted it.
Pros
I love the fact that TracxTMS reps worked so closely with my team to make sure that the end result was exactly what we were looking for.
Cons
Learning curves can always be difficult in adopting new software but the Tracx team really stepped up when it came to training
May 2019
Trevor from TS Transport
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great Software
Pros
Customizations and customer support were great. Pricing was very reasonable.
Cons
Nothing, we are happy with our purchase.
May 2018
Tameka from WeGo Logistics Inc
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
We are a fledgling trucking co and have found the Tracxtms very easy to use and the support great!
Small to midsize logistic companies
Pros
The software is laid out simply and has a very gentle learning curve. It's user friendly design is easy to acclimate to and allows you to move around intuitively in no time.
Cons
I don't have a true dislike. My knock would be something that's already being addressed. It is currently a web based ONLY product and that makes some of the software's features cumbersome when on the road and using a tablet or smartphone BUT an app is on the way and due out sometime in June as per the company.
April 2019
Trish from Supplychain
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Best business decision we could have made
Pros
The ease of use and complete customization
Cons
nothing, we were very happy with the entire process
August 2018
Rita from Frontline Carrier Systems Inc.
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
USER FRIENDLY
Our overall experience was great! Any concerns we had were addressed quickly and efficiently.
Pros
Easy to navigate, user friendly, great support!! Everyone at the company was very accomadating and knowledgeable. Integrated well with Quickbooks.
Cons
We have no complaints , any modifications we needed were dealt with.