Account master
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Trip Master
Trip Master from CTS Software is a cloud-based solution that helps businesses in non-emergency medical transportation (NEMT) and paratransit industries streamline fleet operations. It lets users configure settings to automatically schedule rides, minimizing drive-time and improving customer experience with the brand.
Trip Master allows enterprises to create recurring reservations, track routes across ongoing trips and manage dispatching activities on a centralized platform. It enables users to visualize vehicle attributes and monitor drivers' performance using a color-coding functionality. Additionally, managers can utilize the interactive voice response (IVR) module to make outbound calls or send customizable notifications to customers before sched...
93 Reviews of Trip Master
Average User Ratings
Overall
4.51 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2019
Monica from Liberty County Board of County Commissioners/Liberty County Transit
Verified Reviewer
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Awesome Support, Assistance, and Software!!
Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!
Pros
Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.
Cons
The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!
December 2019
Larry from HC
Company Size: 51-200 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
A must for public transportation
It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.
Pros
The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.
Cons
Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.
May 2018
Jenny from Salt Lake County Aging & Adult Services
Company Size: 501-1,000 employees
Industry: Government Relations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2018
It took about 10 days to figure out the things that pertained to what I do for my job.
It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.
Pros
I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.
Cons
Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.
Response from CTS Software
Replied October 2018
Jenny, I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.
May 2019
Marie from Any Ol’ Time Transportation
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
CTS is the best.
It was easy to learn and use.
Pros
The scheduling part. And how easy it is to learn and use.
Cons
The breakdowns business can’t run without it.
Reasons for Choosing Trip Master
We wanted a company we could count on all day everyday!!!
May 2019
Caryn from Greene, Inc.
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great software, easy to use
So far so good. I haven't had any issues at all.
Pros
Very easy to use, customer support staff always available
Cons
A bit more difficult to enter subscription trips than previous software I've used
Reasons for Choosing Trip Master
Trip Master's price and willingness to work with us. They gave us a demo as soon as we asked.
Response from CTS Software
Replied May 2019
We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn. We are very interested in discussing how we could improve the subscription trips entry for you.
