Daily I get benefits from the software.

Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.

The software is straightforward and provides us with a lot of tools essential to our business. I like being able to customize reports for specific needs.

The drop down menus are an issue; Just scrolling the mouse across my screen causes the menus to drop down and the seconds it takes me to get them to go away adds up to lost time. I would like to see more information in the Rider Master without having to click "edit" to read the other information. Also, it would be nice to be able to pull up Riders by their account instead of having to "preview all" and then filter out. Just a few ideas for efficiency.

The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature.

A Blessing.

It is very reliable and the customer service is out of this world. You have a problem and they respond. If there are upgrades to the software it is completed with no extra charge. They maintain with maintenance when need and that is usually two time a month. Customer service is available 24 hours a day because they no the importance of keeping the system up and running. CTS has technicians all across the US so if you are in the different times zone other than Eastern time -- you will be service.

I can't think of anything. I am pleased

AUTOMATION, EASE OF USE, CUSTOMIZATION, INCREASED EFFICIENCY.

I enjoy working with each and every member of the CTS team. Everyone is knowledgeable and friendly. They always listen to my needs and have adapted the software around our voiced needs and wants.

Sometimes the changes we ask for are slow coming, but it's amazing that they change it and update it based on our needs!

I like Trip Master and we do recommend it to others to use

The ease of using the system, even people who don't often use computer systems find it easy to use.

Building custom reports can be tricky due to the specifics to chose from found in multiple places

Quick, accurate transportation to and from our day program.

I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit.

The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.

First it saves this agency 50% over the previous software. Ability to pull reports that are already set up within the software that previously had to be paid for. Can make changes within the system that do not require an IT person to make those changes for you. Customer Service is prompt to call back and resolve any issues. No major changes had to be made with the tablets that were being used.

This software is user friendly, efficient, perfect for small or larger agencies. Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.

I do not have any dislikes about this software. It truly meets and or exceeds all this agencies needs.

This software helps the company be more efficient which allows us to serve more clients and is a huge cost savings.

The ability to track drivers and the tablets are my favorite features which we use. Our company is operating more efficient than ever after implementing the tablets. The customer service and technical support is always fast to respond and resolve any issues that may come up.

Software seems to freeze up occasionally. I would like to see more development for fixed routes and tracking.

Very easy to use and easy to train new employees to use it. I love the fact that you can make subscription trips or copy trips and make multiple trips.

Unfortunately you don't have a report that I can run to let me know who has ran on-time for the month. This would be great so I could award the drivers for being on time all the time.

This software enables us to perform our daily duties with very little issues- we are very dependent on its use!

It is very dependable and it is very user friendly! They are always working to make it better! We love the reports and tracking that it helps us perform in our office!

That we can't do a search of passengers at a certain address

Real easy to run reports. Can validate trips with ease. Can easily move trips from van to van. Can add drivers to tripmaster with ease

There are several updates that I have asked for but all I get is promises. Several of these updates would help our drivers & dispatcher in adding trips to their manifest.

Ease of training new people to use software. Do not need any previous computer experience. Interfaces with NCDOT reports. Web based and could be accessed anywhere.

Auto scheduling is still not as good as someone with knowledge of area. Works well if regular scheduler is not available.

Was thrown into mangers position after an unfortunate accident, had to learn to use Trip Master on my own. A couple phone calls, and a short online session...up and running on my own!

Drivers manifest can now be used on Tablet & Cell phone

That I can’t arrange manifest from Tablet

Ease of navigating between routes and riders. Utilizing and generating reports is self explanatory.

Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process.

Love it. A lot better than what we had.

All that it offers. Very functional with all it includes.

Nothing really bad to say. if I had to pick id say the top tabs popping open and not going away when your not on them.

Overall it good

The software is well organized and easy to use. The reports it produces are very helpful

It doesn’t offer pop windows when making reservations to show special instructions

Excellent ease of use and easy to learn.

Ease of use. Great support when there is a question or problem.

Occasional delays in service. Does not happen often though.

Trip Master is a good software to improve your Transportation business

Every think is good, it is easy way to know where and when you are.

It is great! It makes our business run smoothly. It makes scheduling so much easier.

It has all the functions I need to make my business run smoothly.

A few of the functions are difficult to figure out.

It is literally what lets me do my job. Without it we could not schedule rides on a daily basis for anyone.

I really enjoy the built in map function that gives miles and estimated times. I also enjoy that there are multiple different reports I can run.

Often times the server lags and we are locked out for a few minutes. I also don't enjoy how trip validation will sometimes not detect problems with the mileage and times.

Support is great. The people behind this are always quick to respond to inquiries. When the export to the other portal is done, it is pretty seamless.

This is not software for a 24 hour operation like ours. It is not convenient to have to re-enter things at midnight after having to remember to 'log out' before hand.

Being able to track everything, being able to pull some of my reports, easy to use, I love the fact that I can track the buses at all times. less paperwork for me and the drivers.

A lot of the numbers I need does not add themselves. For instant I need to know how many hours per month our buses were running with people on board and how many hours they ran without people on board.

Routing, ease of billing, search for trips, audit for trips, ability to do driver time sheets for accuracy

lack of ability to do same day trips, lack of control on system uncancelled trips done on same day if importing new trips,