--- title: "Truckbase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Truckbase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Truckbase is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/truckbase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Truckbase](https://www.softwareadvice.com/fleet-management/truckbase-profile/) / Truckbase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/truckbase-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/truckbase-profile/alternatives/) # Truckbase User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 81 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 68 reviews (84%) - 4 stars: 11 reviews (14%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Switching our operations over to Truckbase from Toro TMS has been one of the best business decisions we’ve made. If you are a growing carrier trying to manage dispatch, driver settlements, and billing out of messy spreadsheets or outdated, clunky software, save yourself the headache and request a demo immediately. - The text-based dispatch and the mobile document scanning feature mean our drivers have everything they need at their fingertips, completely eliminating the need for constant check calls or chasing down physical paperwork. - The program has streamlined a lot of our work load and has fixed our problem areas that we couldn't do with our prior program. ### Most mentioned cons - Rigid Error Correction: The system can be a bit unforgiving if you make a mistake. If a dispatcher enters a typo on certain load fields, you often have to completely delete the entry or jump through hoops to restart it rather than making a quick inline edit. - Fuel card integration partially works but does not pass along the fee and no way to add the card fee to the fuel transaction rendering the auto feature useless. - If I must name a con, then it would be that there are no thumbnails of the rate cons and bills of lading when I open an order. ## Truckbase customer reviews Showing reviews 1-25 of 81 (page 1). ### Simple, efficient, and easy to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best! We originally began using Truckbase in 2024 and given our limitations as a company we chose to leave, however after 7-8 months we came back and have been back now since early 2026. We appreciated the customer service from the beginning and that's why when we decided to return to a digital platform, Truckbase was the top choice. Our drivers love it and so do we! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for both drivers and office staff is by far the biggest pro. Very effiecient and minimal clicks to get done what we need to do. Customer support is also great! I don't see a future for our company without Truckbase at this point, it is truly a software that gives us much better time management and more efficient workflow at an amazing value. #### Cons Our biggest challenge was moving from a paper, old school system to digital. This wasn't necessarily anything Truckbase could have done differently for us, but rather where we were as a company at the time. #### Vendor response Thanks for choosing Truckbase (again!), Morgan. And thanks for the kind words. - Bryan + the Truckbase team Replied November 2026 --- ### Great Software Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Not only I but also my coworkers love this software, and we can't say more positive things about it. We just wish we would have known about it sooner! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are numerous aspects I appreciate about this software: its user-friendly nature, the accessible support staff, and the capability to monitor your drivers without relying on an additional application. Truckbase has the ability to integrate with other programs like QuickBooks, Motive, and Wex/FleetOne Fuel. It has been wonderful to have Wex/FleetOne fuel is connected, as the purchases update regularly, which is great to see the real-time transactions. Fuel can be linked to the particular driver, truck, and order, and during settlements, it takes into account all costs, allowing you to view the profit margin for that specific order. Additionally, having all paperwork, such as permits, centralized for the dispatchers and drivers on the road throughout the week is valuable. It has been beneficial that drivers can instantly take photos of their BOLs and submit them with ease; they can similarly upload receipts or various expenses and organize them based on the type of document. The app is straightforward for drivers to navigate, allowing them to effortlessly accept orders, access documents, and indicate their status as in transit, on scene, and delivered. We appreciate that the app includes time stamps, enabling us to verify on-time pickup and delivery or if the drivers have remained at a location beyond the anticipated duration. This visibility helps us contact the broker for detention pay if necessary. Additionally, we value the capability for live billing. This feature guarantees a consistent flow of income for our company throughout the month instead of relying on billing on a predetermined day, which causes the due dates to coincide, resulting in the receipt of numerous payments simultaneously. Which obviously is not a problem, but as a business a constant flow of income throughout the month is preferred. Truckbase enhances numerous operations utilized by dispatchers and the accounting department, resulting in a more efficient use of our time and allowing us to accomplish a greater number of tasks than previously! The team members I have had the great pleasure of working with have been exceptional! We have worked with Jonah and are currently working with Nick; I apologize if I overlook any other team members we have worked alongside. They have been readily available for communication, readily initiating video meetings and responding to any inquiries or issues. They make it their priority to check in, asking how we are doing and whether there is anything they can assist us with or any improvements we can suggest that would benefit our company and others. The cost-effectiveness of this software is exceedingly valuable, as it consolidates everything in one place. I cannot recommend Truckbase enough; if you are thinking about it, give it a try, and you will not be disappointed. #### Cons I don't believe I have anything I dislike to report on. The support team can help with basically any changes that you would like to make that benefits your company most. #### Vendor response Thanks for the review, Katrina! We're glad you made the switch to Truckbase. - Bryan + the Truckbase team Replied November 2026 --- ### Titan Trucking makes the move to Truckbase - 100% satisfied! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was able to work through a few minor issues because [sensitive content hidden] has been great about giving me answers to questions both big and small. I would estimate our work flow is now almost 50% faster, especially with the integration with Quickbooks. I wish that I had found Truckbase years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had been looking for quite a while for a software system to replace our old trucking software. I finally found Truckbase and within the first 2 meetings I was very sure it was our new best choice. The onboarding process was smooth and [sensitive content hidden]and the guys were very supportive and available to assist us in getting up to speed quickly. It covers every part of our heavy haul operation and there are still more functions that I can work in and improve as we go forward. #### Cons This is really not a con about Truckbase, but I realized about halfway through the process that it would have been easier to not switch over during our busiest season. The good news is we are now completely running on Truckbase and everything is going great and working better than it ever has. #### Vendor response Thanks so much, David! - Bryan + the Truckbase team Replied November 2026 --- ### New user Southern Select - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support, reliable, and very helpful for our daiyl operations. Ai importer has been great. All in one system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having an actual person come to our location to help get set up. customer support ease of use customization #### Cons Nothing yet, no complaints so far, my experiance with Truckbase has been postive. Super simple to use! #### Vendor response Glad you enjoyed the on-site visit, Brett! Thanks for the review. - Bryan + the Truckbase team Replied November 2026 --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Truckbase and its staff have been easy to work with and very efficient. Very kind and respectful agents ready to assist in trouble shooting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Limited response time and fast resolutions to issues. Truckbase is always atentive to customers needs in order to meet the requirements tailored for their business. #### Cons There is not much that can be said negatively, since the start of using the software there were a few features that took a bit to become available, but nothing negative as a whole. #### Vendor response Thanks for the kind review, Rhonda. - Bryan + the Truckbase team Replied November 2026 --- ### TRUCKBASE TMS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Truckbase has been a blessing for our business. It has helped us become more efficient and effective and do more with less. We have been able to grow trucks and drivers while keeping backend staffing the same. During our search for a new TMS we looked at multiple options and Truckbase was the only one that was able to check all the boxes we were looking for while doing it at often times a fraction of the price that the others were offering. I 100% would sign up again in a heartbeat if we were in the situation again and recommend Truckbase to any company looking to expand their trucking and heavy haul business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truckbase has been a life changer for our company. It has given us the data and insight we have been needing to truly understand how we operate as a company. The application and ease of use for the drivers has been a game changer instead of group texts and spreadsheets. The customer support by Vlad and team has been above and beyond what is expected. They are always willing to help and jump in at a moments notice. If they don't have an answer that moment, they make sure to figure it out and get back to you. #### Cons Honestly, I do not have any complaints that have come up. The product has been everything it was advertised to be and then some. It has definitely helped our business and we look forward to continuing to learn the ways it can help us grow and be more effective and efficient. #### Vendor response Zach, thanks so much. Your review made our team's day. - Bryan + the Truckbase team Replied November 2026 --- ### Financial Controller - Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Content. There are things that I miss that were automatic with our old software but overall we are happy with our switch. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use for the dispatchers and drivers. Conversion was seamless. Follow-up from staff was great. Having the truck numbers carry over to QB was the best seller for me. #### Cons Sync Process is cumbersome between Truckbase and QB Payables do not come over to QB from Truckbase Duplication of New Customers since Dispatchers do not have access to QB #### Vendor response Thanks for the review, Michelle. We recently released our QuickBooks Online bills integration that should help. We're glad to help you set that feature up if you haven't already. - Bryan + the Truckbase team Replied November 2026 --- ### The Missing Link Between Dispatch and QuickBooks Online - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Even with the initial pushback to change that I received from our drivers, this has been an incredibly easy transition and well worth the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program has become an essential part of our daily operations. It seamlessly integrates our dispatch system with QuickBooks Online, eliminating duplicate data entry and keeping everything in sync. The platform is intuitive and easy for everyone to use—from the back office to our drivers—making adoption quick and training minimal. #### Cons If I must name a con, then it would be that there are no thumbnails of the rate cons and bills of lading when I open an order. #### Vendor response Thanks, Elisabeth! We appreciate your kind words. - Bryan + the Truckbase team Replied November 2026 --- ### An Absolute Game-Changer for Fleet Operations and Cash Flow! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. An Absolute Game-Changer for Fleet Operations and Cash Flow! "Switching our operations over to Truckbase from Toro TMS has been one of the best business decisions we’ve made. If you are a growing carrier trying to manage dispatch, driver settlements, and billing out of messy spreadsheets or outdated, clunky software, save yourself the headache and request a demo immediately. What sets Truckbase apart is how incredibly user-friendly it is. The user interface is clean, modern, and highly intuitive. We were able to transition our team—including some of our older, less tech-savvy drivers—with practically zero pushback. The text-based dispatch and the mobile document scanning feature mean our drivers have everything they need at their fingertips, completely eliminating the need for constant check calls or chasing down physical paperwork. From an administrative standpoint, the efficiency gains have been massive. The AI-powered PDF importer allows us to upload rate confirmations directly without tedious manual data entry, saving our dispatchers hours of work every week. Furthermore, the seamless integration with QuickBooks Online means that as soon as a driver scans a BOL upon delivery, we can push out an invoice almost instantly. This alone has accelerated our cash flow by up to a week on certain loads. Lastly, the 'white-glove' customer support is top-tier. The onboarding process was entirely seamless, and whenever we have a specific feature suggestion or run into a question, their team responds almost instantly. They truly treat you like a partner rather than just another subscription. Truckbase has cut our back-office workload in half, giving us our time back to focus on scaling the business. Highly recommended!" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated Rate Con Parsing: The AI-powered PDF importer reads broker rate confirmations and automatically populates load details, virtually eliminating manual data entry for dispatchers. Faster Billing & Cash Flow: Because drivers can instantly scan and upload Bills of Lading (BOLs) from the road, back-office teams can invoice clients immediately through seamless QuickBooks integration. Driver-Friendly Mobile Design: Drivers don't have to download a complex app; dispatchers can send load details via text link, and drivers can easily update statuses and upload clean document photos. Streamlined Settlements: It simplifies owner-operator and company driver payroll by automatically calculating pay based on precise load data, deductions, and fuel card imports. #### Cons Rigid Error Correction: The system can be a bit unforgiving if you make a mistake. If a dispatcher enters a typo on certain load fields, you often have to completely delete the entry or jump through hoops to restart it rather than making a quick inline edit. Fuel Card Fee Quirks: While the automated fuel card integration is helpful for managing owner-operator settlements, it doesn’t always pass along or calculate fuel transaction fees smoothly, requiring us to double-check and manually adjust those deductions. Layout Customization is Limited: The invoice and settlement layouts are clean and easy to read, but we wish we had more flexibility to easily include, exclude, or hide specific custom fields (like automatic customer load numbers or niche accessory charges) without having to manually type them into the notes. #### Vendor response Thanks for the review, Josh. We recently made some improvements to document layout customization and inline editing that we hope is helping. If you have any other feedback for helping us improve, please let us know. - Bryan + the Truckbase team Replied November 2026 --- ### Best upgrade we have made for our company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a whole we are very satisfied with our experience from proposal to training and set up we have received constant support. The program has streamlined a lot of our work load and has fixed our problem areas that we couldn't do with our prior program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use as well as the quality customer service and quick response times. When ever we come across and error/issue it is resolved in a timely manner. All the customization we get for the cost of the program far exceeds our expectations. Drivers & customers are pleased with the delivery of dispatching as well as invoicing. #### Cons Overall we are very pleased there are a few very minor things we dislike 1 being the owner operator settlement functions. With that we have received lots of assistance and have been informed that improvements are constantly coming our way. #### Vendor response Thanks for the review, Whittney. We hope you have liked some of the recent owner-op settlements updates. If there's anything else we can do to improve that feature, please let us know. - Bryan + the Truckbase team Replied November 2026 --- ### Truckbase simple, efficient and reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Between the setup, ease of use, and customer support along the way. I'd say we are pleased we decided to go with Truckbase as our TMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple, easy to integrate into our operations, and saves us time. The first impression I got was thankfully not a false one. Truckbase is user-friendly, not overly complicated, and for a small asset-based carrier, a big time saver! #### Cons The one feature I suggested is that they develop the driver app to prompt drivers at each stop to take a picture of the freight versus being open ended with it still being up to the driver to rember to take pictures at each stop. #### Vendor response Thanks so much for the review! - Bryan + the Truckbase team Replied August 2025 --- ### Truckbase is the best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love using Truckbase. It makes our day to day operations so simple and organized. We are excited to potentially utilize the new Timeclock feature sometime down the road! [sensitive content hidden] is also extremely helpful with any questions we have! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truckbase is extremely user friendly, and has the reports we need. The customer service is top notch! Our drivers also have no trouble using the app, which makes our lives so much easier. #### Cons I think the hardest part was figuring out what reports included the information we needed, but once we got that down it was very easy to use. #### Vendor response Thanks for the review, Alex! Glad you're loving Truckbase! - Bryan + the Truckbase team Replied May 2026 --- ### I don’t like it - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Now, we manually have to download/upload hundreds of invoices that stuck in Truckbase. Why? Because they were billed from Truckbase BEFORE we integrate with QuickBook online. No one told us about this scenario, of course…They sold us a flawless cooperation. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I am still looking for any feature that I would like about Truckbase. #### Cons No training videos available, you need to call/email and wait for response. Everything takes forever, and not too much organized. They offer 30 minute sessions, then they send you a recording of the session. That’s all you can use. Other companies offer: chat, customer service, on-site training, FAQs…just to name a few. #### Vendor response First, I'd like to apologize. I take responsibility for the smooth & successful onboarding of our partners. It's clear we missed the mark. We typically cover accounting setup on a live call because issues can lead to frustrating rework as you mention. It seems like we didn't fully cover that with your team. I’m sorry for that. Second, we'd like to make things right. Here are a few ideas – we'd love to talk through what's best for you. We do offer onsite training! It could be helpful to review your migration to QuickBooks Online. Please reach out to me if you'd like to set that up. We also have training documents for the QuickBooks integration as well as other topics. We're consolidating this into an online knowledge base. However, we'd be happy to share these training documents if you don't have them. Last, we truly try to make things right. And, we have a money-back happiness guarantee. If you'd like to cancel, we'd be happy to process a full refund. - Bryan, CEO of Truckbase Replied April 2024 --- ### Mesquite SS Review of Truckbase - Overall rating: 4/5 - Reviewer: Kevin B. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 9 out of 10. Nobody is perfect, but these folks keep working at it to fix issues and solve problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall the ease of use of the product coupled with back end support by a team that actually cares. When we actually have any issues, they help and solve problems. The integrations with GPS, logs, and QuickBooks makes for a good experience. #### Cons Settlements, but we are working on that. I need to be able to easily pay driver's and owner operators off of the same load. I believe that's coming in Q2 #### Vendor response Kevin, thank you for your review! As you mentioned, more settlements improvements are on track for the new year! Looking forward to continuing to improve our platform with partners like you. - Bryan + the Truckbase team Replied December 2025 --- ### 10 out of 10 recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AMAZING!! From the start of the process till now and we are 4 almost 5 months in using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team would 100% recommend Truckbase! It has made our lives in dispatch way easier. I was a skeptic at first you can even ask Holden, our sales rep. I for sure thought that the AI load confirmation entering would have so many errors and I would be right back to hand entering loads. We did settle on the EDI as well, game changer! No more tracking shipments, it's only uploading the POD for the customer on their portal. It's fantastic having all dispatch and billing in one single app. We can pull up the BOL's in seconds for the customer or broker requesting them. Truckbase has wonderful customer / technical support!! Vlad has helped me right away when I have any questions :) #### Cons A messaging center for drivers. Hoping to them directly and as a whole mass message. I was informed that are working on that. #### Vendor response Jes - thanks so much for the kind words! We really appreciate your review, and we noted your request about in-app messaging. That's a great idea we're seriously considering. - Bryan + the Truckbase team Replied November 2025 --- ### Amazing system definitely worth it!!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it and would highly recommend it if you're looking to save time, money and stress. And the customer service is top notch in my book. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After we switched to Truckbase, getting the information and permits to the driver and escorts has become much simpler and more effective. Any problems we have it's as simple as a phone call or email to get it resolved. Definitely worth the time and money. Keeping track of all your past and upcoming jobs for dispatch has become a breeze. And learning the system was as easy as an in-person meeting and then playing with the system. #### Cons The two things I found, was corrected by the truckbase team immediately with one phone call. And with their immediate response it's better than previous systems or programs. #### Vendor response Thank you, Andrew! We really appreciate your review. - Bryan + the Truckbase team Replied November 2026 --- ### Where have you been - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WOW!! Finally a dispatch system that is user friendly. Drivers and dispatchers have all the load information at their fingertips. You can filter from almost any angle to find a specific load, driver, customer, or commodity. Not to Marion when the load is complete pictures, documents, and pricing flow to invoicing with the click of a button. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First off the Truckbase team is an absolute pleasure to work with. Customer service and support are amazing. All the information is readily available for dispatchers, drivers, and administration for each load. #### Cons Do to our specialized hauling services we are having difficulty sorting through some of the duplicate commodities. #### Vendor response Jenny, thanks for the review! Glad you're happy with Truckbase! - Bryan + the Truckbase team Replied January 2026 --- ### 5 Stars for TruckBase - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Completely satisfied. I would recommend to other trucking companies. Such an easy platform to learn and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I first reached out to TruckBase, everyone I contacted was extremely friendly and responsive. I found that their product was one of the only ones on the market that had an easy to use platform, good value for the price, and the AI PDF importer. I save so much time by not having to hand type everything from my rate confirmations into TruckBase. If a RC does not read properly, I can send it over to support for it to be "trained". They are proactive in getting things right for the customer. The team updates you when they are having updates or any bugs in the system that slow it down. TruckBase consistently checks in on the company to make sure that we are satisfied with their product. The possibilities seem endless with what TruckBase has the ability to do. We are a smaller company with less than 20 drivers, mostly owner-operators. #### Cons I wish the AI PDF importer was able to use from handheld devices or my iPad. It would make it easier to use for on the road. #### Vendor response Hi Kimberly - thanks for all the kind words! We appreciate your support. - Bryan + the Truckbase team Replied October 2025 --- ### The BEST trucking App - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Truckbase has checked all of our boxes and offered everything we were looking for in an effort to track our drivers, and being able to update our customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truckbase has made our work life so much easier. Very user friendly. Definitely worth the money. Plus it helps us keep track of the Drivers and their loads. Vlad and his Truckbase team are always so helpful when it comes to issues we may be facing. #### Cons It’s not as easy to use on a phone from an admin perspective. It seems most of the drivers have the app down. #### Vendor response Lamanda, thank you for the review! We appreciate all of your support. - Bryan + the Truckbase team Replied January 2026 --- ### Best TMS in town! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Truckbase is a wonderful TMS! It solved a lot of our operational and administrative headaches. As our company scales, Google sheets was no longer sufficient and this is where Truckbase took the torch to help us move forward and grow more easily. It is a great platform created and maintained by a great team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, quick helpful support, and willingness of management to understand and implement reasonable feature requests. #### Cons There are minimal integrations - although Truckbase is continuing to add more (such as recent fuel integration with Wex/EFS). Price is very high. No monthly or even quarterly fee structure. #### Vendor response Thank you for writing a review, Ali! - Bryan + the Truckbase team Replied July 2025 --- ### Truckbase - Trucking made simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. The customer support team has been very good, always getting my feedback as to what they can add to the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truckbase is very intuitive, and efficiently designed for small to medium sized carriers. It has helped us connect our customer booking, dispatching and invoicing into one simple, easy, fast and professional workspace. It's record-keeping and driver apps have been a huge asset to establishing our reputation and transparency to our customers. It is a huge time saver, and decreased liability through the use of signatures, timestamps, and POD on the driver apps, which stands as excellent backup for any problems which may arise. The customer portal has been a great selling point for potential clients, and continues to please them with every order. The integration with quick books took our invoicing process from 3+ hours to 15 minutes. Another very useful integration is with our ELD, which connects vehicle tracking to the customer portal for each order. #### Cons No complaints at all. Truckbase is very well rounded, and simplifies all the important operational factors which has helped us run our operation much more efficiently. #### Vendor response Michael, thanks for the kind words! We're grateful to work with you and your company. - Bryan + the Truckbase team Replied December 2024 --- ### Herlache - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the support that we have had over the past 6 months. We haven't fully transition yet as we are still working with the team to implement some of our requests. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having the ability in the all loads tab to search by criteria is a nice feature. #### Cons Not having the ability to just have the driver pay auto calculate at all times once a driver is assigned is a downfall. Calendar view is a bit messy would be nice to just view the calendar with unassigned loads by the day and not the full week Gets too confusing #### Vendor response Xee, thank you for the review! As you know, we're actively working on an updated calendar view — we'll keep you posted. Thanks for the feedback. It's invaluable to us. - Bryan + the Truckbase team Replied February 2024 --- ### Digital Transformation in Trucking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the team has been fantastic to work with. They are engaged, responsive, and helpful. They even flew out for an all-day training of my operations team to ensure a smooth transition to the system. We have had no issues with the system outside of a few bugs that were promptly fixed. I can't recommend them enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truckbase has a phenomenal interface which makes training and change management a breeze. Having come from the tech industry where the majority of employees are technically savvy regardless of interface, I knew ease of use would be the biggest determining factor of a successful implementation. Luckily for us, Truckbase has more than delivered. On top of the product, the team is always willing to go above and beyond for their customers. #### Cons To get nitpicky, I do wish that I had a little bit more flexibility in the system from an admin perspective. It would be nice to have access to more granular settings or even grid-like bulk updating features. However, it is so easy to get lost in providing a million features, so I would pick Truckbase 10/10 times over a system like McLeod. #### Vendor response Coleman - thank you for the kind words! We're glad to partner with you and your team. - Bryan + the Truckbase team Replied April 2024 --- ### C & J Trucking of Iowa Review - Overall rating: 4/5 - Reviewer: Jasmine C. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a good experience with Truckbase, we are having minimal issues and most of our concerns go along the lines of making it even more user-friendly than it already is. We also appreciate how easy it is to get in contact with their team and get issues resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros One of the things we like most about Truckbase is how user-friendly it is. You can easily understand how to navigate the program. #### Cons One thing we find difficult to deal with when using Truckbase is that it isn't always accurate when entering loads and we have to double-check everything. Another thing would be the use of filters, they do not save and you have to re-enter your filters each time. #### Vendor response Thanks for the review, Jasmine! We appreciate your feedback. By the way, saved filters are in the works — we'll let you know when they're released. Replied October 2024 --- ### Truckbase TMS review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was sceptical, I wasn't sure if it would really work for my company, but for a really small amount of effort and 1 week time , training my driver's, I have my life back, I cannot believe how much truckbase has changed my life. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How helpful they were from the demo through the setup process, any time I had a problem they always had a solution #### Cons There hasn't been anything to not like. #### Vendor response Thank you for the review, Willene! - Bryan + the Truckbase team Replied September 2024 ---