The services we offer as a 4PL and logistics consultant are very complicated and are tailored to our customers, so we needed a software able to match those needs. TruckMaster is often able to help in both finding those solutions and adjusting and customizing the system to perform the process to any problem or software request.

It is the only software I have used that is able to ride one order on multiple trucks and on multiple carriers, all using the same single order in the system while tracking the economics of that order's revenue and expense, as well as and each loads revenue and expense appropriately and correctly. It is also able to handle multiple customer's orders, with various billing requirements moving on the same load while keeping track of each's customer's orders appropriate expense. The automation that is available to be set up in the system will allow one user to handle a larger workload of orders and loads by performing many of the steps and tasks in managing an account for you. Confirmation of receipts of orders, auto tendering and auto carrier selection based on rates and order details, appointment request emails, confirmation of delivery, can all be set to be handled by the system as well as Pop Message reminders can all be set to appear at key moments during use of the software.Most portions of the software are customizable upon request, where other systems are often not available to have anything changed and are out of the box as is only.

At times the software can be frustrating for the user if they are utilizing all of its functions and automation fully, due to the complex capabilities of the system it does take some time and training to learn how to utilize those capabilities and automation properly, however the end result and processes it will perform for you once all set are well worth the larger learning curve in the long run.

Our overall experience with TruckMaster has been wonderful. Their customer service is always friendly and helpful and they have a quick turn around time to help solve any problems that arise.

We have used TruckMaster for 20 plus years and it has been instrumental in the upkeep of our daily job functions. TruckMaster has made our jobs easier with its accounting features, settlements, invoicing, and record keeping abilities.

The only cons we have with TruckMaster is the system will lag at times, but that may be because we need to upgrade to their new system, Envision. As I said previous, we have been a TruckMaster customer since its inception and they have created new software that will upgrade our current software.

The software has been very stable for us. Customizations and Integrations are easy and timely. Support has been great. They are a great partner for us.

Nothing bad to say about this company. We have been a customer of theirs for a long time. We would not have stayed with them for over 20 years if we didn't have a good experience with them.