--- title: "Uber Freight Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Uber Freight. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Uber Freight is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/uber-freight-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Transportation Management Software](https://www.softwareadvice.com/scm/transportation-management-software-comparison/) / [Uber Freight](https://www.softwareadvice.com/fleet-management/uber-freight-profile/) / Uber Freight Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/uber-freight-profile/) Reviews # Uber Freight User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.4/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 13 reviews (45%) - 4 stars: 5 reviews (17%) - 3 stars: 4 reviews (14%) - 2 stars: 1 reviews (3%) - 1 star: 6 reviews (21%) ### Most mentioned pros - The safest freight process which ensures delivery in timely manner. - I used a free trial but once my business picks up more I may sign up. - It was easy to use overall, rates were pretty low low though, but some of my drivers still preferred booking with UF ## Uber Freight customer reviews Showing reviews 1-25 of 29 (page 1). ### Uber Freight simplifies logistics for the small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It’s been great and I hope it expands #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s ability to easily coordinate shipments on a mobile device when you are on the go #### Cons Sometimes the shipping times and options do not fall within the desired delivery #### Reasons for switching to Uber Freight Easier logistically --- ### Value money because saving so many steps and we can set appointment tender correct amount and more things - Overall rating: 5/5 - Reviewer: Sandra E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well my expirence is wonderfull I think is easy to learn because we just start usse Ubrer freight for our Office depot orders I really recomended I like #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well the most I like about uber freight easy of use easy to learn you can found order with shipment number or PO number you can see routes going to diferents places and planing pickup about customer services in case you can get in easy you just request for help support and they send you fast code by email #### Cons Well I don't like sometimes is disconected really I don't know what reason happend this I'm not sure is our internet or an issue with the web site --- ### Hidden Fees and Terrible Customer Service - Overall rating: 1/5 - Reviewer: Njood P. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No significant pros based on my experience. The service did not meet expectations, and the overall process was frustrating and disappointing. #### Cons My experience with Uber Freight was extremely disappointing. At first, their pricing seemed reasonable and competitive, but after the service was completed, unexpected hidden charges were added increasing the final cost by nearly 50% above the original quote. What made the situation even more frustrating was the lack of transparency and customer support. When I requested proof or documentation for the additional charges they claimed were necessary, they were unwilling or unable to provide clear evidence. Customers deserve honesty, communication, and accountability, especially when unexpected fees are involved. Overall, I would rate my experience a 0/10. I would not recommend Uber Freight to others, nor would I choose to use their services again in the future. --- ### TMS Tool Used to Schedule the Warehouse - Overall rating: 4/5 - Reviewer: Radoslaw K. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to view and use TMS system that at times poses a challenge to fix mistakes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of view of the daily inbound and outbound volumes. Helps the warehouse plan all the shipments for the following days, as well as, to make sure there is dock capacity for all the inbounds. #### Cons Challenging to change shipping times after closing the orders. Sometimes a teammate can click the wrong thing or enter the wrong information and in turn that affects the transportation score. --- ### uber freight - Overall rating: 5/5 - Reviewer: FRANK S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered very pleased with this platform for owner operators #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of finding loads to move within the region #### Cons The updates of the products. needs more frequent updates. --- ### Love to work with uber - Overall rating: 1/5 - Reviewer: PARSU G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Only the reason uber freight don’t accept good carrier.my carrier is outstanding Fmcsa safety ratings.even uber don’t accept #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Uber freight remove my load board since 2022 with out any reason i am keep on calling for reactivated keep saying only one sentences call us back after 6 month its been from 2022 till December 2025 no this is moving any where does still exist uber freight. #### Cons i love to work with uber freight through bookings from apps and send counter offer also but i loss my home to work with uber freight any more. #### Reasons for choosing Uber Freight ITS OKEY TO HAUL UBERFREIGHT SOME WHAT IN SITUATION --- ### Uber freight review - Overall rating: 5/5 - Reviewer: Douarou J. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Best to send all your product to destinantion in the world #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best logistic for entreprise and all user to deliver product end to end #### Cons Fast to receive product in the world available for many oders --- ### Worst customer service and reliability in freight - Overall rating: 2/5 - Reviewer: Cindy A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered I had 2 trouble-free loads in 2020, but since then have had nothing but stress, hassle and expensive damages from this company. Two separate loads at separate times where the driver didn't show and UBER Freight did nothing about it and left my order hanging open for days with no movement and poor communication. I ended up just canceling and booking elsewhere. The final straw was when I booked a simple load across town (7 miles) and the driver managed to overturn drums that were securely strapped. 14 years of shipping these drums and I've never had a single instance of damage. I had reports of poor vehicle conditions from both the origination and destination points and a route map that showed he literally drove in circles over the course of the 3 hours he took to travel 7 miles. The driver lied about the timing saying he had to wait for a dock and was sitting outside when no dock appointment was required. He said the damage occurred at the drop off by the destination staff. UBER denied my claim. WORST customer service EVER. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Low cost compared to alternatives and easy to use platform for booking. #### Cons Cancelled loads without notice. Little information or help from staff to re-book cancelled loads - they pretty much just tell you they will let you know when they find a driver and then radio silence. TERRIBLE claims process when there is an issue. Will side with the carrier even if you have proof and all they have is the word of the driver that created the problem. You can pretty much assume you won't get a dime. #### Reasons for switching to Uber Freight Cost. I won't do it again, however. The savings are not worth the hassle or and cost of damages that can't be reimbursed. --- ### The perspective from a freight forwarder - Overall rating: 3/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You get what you pay for. Uber is cheap, which means they are paying the drivers less than they could be making elsewhere, and the avalanche of disappointment continues to flow downhill. I want to root for Uber Freight because it is the closest thing the US has to Huolala, a similar app in China. That service is excellent! But if you look at the B2C Uber, the future looks like they will continue to try their hardest to pay their drivers the least possible amount while spending their profits on anything other than supporting those who move their freight. I hope I am wrong with this as they continue to grow. But I will suggest to anyone thinking about using them to do what I recommend all of our customers do. Take 1-2 of your non-urgent shipments, and test them with them. See how things go. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Many of our customers use Uber Freight, and some ask us to handle the bookings and arrange the pick-ups. Uber Freights app is just about as useful as ordering a car on their B2C app. It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy. And that is about all the pros I have. #### Cons When Uber Freight works, it is like magic. But most of the time, we see driver cancellations, too late, too early, or any issues. Usually, anytime our clients use Uber Freight, we work with them to arrange 1-2 shipments, and then they stop using them altogether. Their app does a tremendous job making a great first impression, but once it comes time to fulfill unless you can have loose pickup and delivery times, good luck relying on them. --- ### It’s a great free trial experience. - Overall rating: 5/5 - Reviewer: Nicky O. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been good. I used a free trial but once my business picks up more I may sign up. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I can easily coordinate shipments on my phone. It’s easy, fast, and affordable! I like that! #### Cons Uber freight doesnt count the hours the driver is using. So the delivery times are not always correct --- ### Many Excuses - Overall rating: 3/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered It was good pay out on TUESDAY & THURSDAY.Since the new system change my company has had so many hassle to get payment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It gives my company another set of loads.And they paid out on Tuesday and Thursday.Which was very convenient. #### Cons The low rates and the lack of agent not having enough knowledge to assist you.The pay out change to the new system.And not processing documentation correct delaying same-day payout. --- ### All owner operator in trucking need this app - Overall rating: 5/5 - Reviewer: Drick W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been a good overall experience and I would recommend this app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s help you plan out your load not just for a day or two but for a week no other load board offers that at this time. #### Cons So far I have nothing to say negative about it I feel it’s a very good and easy app to use plus it free! --- ### As long as this app exists I will use it - Overall rating: 4/5 - Reviewer: Nathalia S. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered The part I like the most is the driver and passenger safety. Anything wrong we can complain and we have a good feedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The application is easy to use, if you don't remember the name of the address, it also has a way for you to locate yourself on the map. #### Cons Sometimes it happens that you unintentionally put the wrong destination or departure location. And I can't change it if the driver has already accepted the race --- ### Low Class - Overall rating: 3/5 - Reviewer: Monroe M. - Verified reviewer: Yes - Industry: Furniture - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We had a very interesting experience, after shipping 71 loads, all of a sudden a few hours before a truck was to show up they needed all the paperwork filled out again, credit app etc. we had 3 loads all going to the same place and they defaulted on 3 loads, we now have to get these recovered last minute, I will be looking elsewhere to get my loads covered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of web and tracking was always nice #### Cons We never really had any issues before this incident --- ### worst app to plan your loads - Overall rating: 1/5 - Reviewer: OSCAR L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered worst experience ever. i will never use them again #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros i do not like it, we lost an appointment #### Cons they do not compromise on the loads, and they what to reschedule. --- ### Unreliable, but cheap - Overall rating: 3/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It works well if you are open and flexible with pickups, and have no problems rescheduling your load an hour before the appointment time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Cheap rates and interface is easy to use and schedule. #### Cons Because the rates are so cheap, the appointment confirmation is unreliable. There is no notification until an hour before the scheduled pickup that they could not find a driver to take your load. This is costly to the warehouse, as the resources are spent preparing the load. #### Reasons for choosing Uber Freight Uber Freight was used in conjunction with other Freight companies. At one time, over 25% of scheduled loads failed. We only use Uber Freight for low-priority shipments. --- ### Uber - Overall rating: 5/5 - Reviewer: Kathleen A. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Confiabilidade e segurança durante todo o trajeto. #### Cons Demora para achar Ubers à disposição no momento necessário. --- ### Ótima - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Minha experiência ótima #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Preço e agilidade para solicitar o serviço. #### Cons Deveria ter uma bag para colocarmos a mercadoria. --- ### user friendly - Overall rating: 5/5 - Reviewer: Trey K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Reload options are very helpful and make it very easy to keep the trucks moving. #### Cons Organization of the reloads and their pickup times frames from previous delivery --- ### 2 loads to load issues - Overall rating: 1/5 - Reviewer: Kenneth A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Just started working with Uber Freight, booked 2 loads, go to pickup and HEB refused to release load, tried to communicate with Uber and got passed off to 2 to 3 different people to resolve the issue. Uber could not resolve the issue and left us holding the bag. 2 days wasted. Power only loads are misleading. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, very unprofessional , support personnel English is bad and they cannot resolve issues they have created #### Cons Ability to communicate. Failure to understand load instructions --- ### lack of communication, terrible customer service! - Overall rating: 1/5 - Reviewer: Tamara L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was easy to use overall, rates were pretty low low though, but some of my drivers still preferred booking with UF #### Cons They suspended my account without a warning and never replied my emails. I've worked with UF for a year then out of nowhere account suspended even though my score was perfect. the outsourced customer service is terrible, not helpful, they don't know what is what when you call them. --- ### Fast and secure! - Overall rating: 5/5 - Reviewer: Mecia R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered One of the best service delivery platforms. Practical, fast and very safe. I highly recommend!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like it because it is fast, safe and has a very affordable price. #### Cons It has happened a few times that the service is canceled and this is bad for those who are waiting or especially for those who are in a hurry. --- ### A critica sobre um app que esta se desvalorizando - Overall rating: 1/5 - Reviewer: Maynara S. - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Horrivel., o app até hoje não fez meu restorno do meu dinheiro #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros A facilidade de achar veiculos proximos #### Cons A covardia que muitos motorista faz não finalizar a corrida e coloca que não foi paga a corrida. para mim isso e um roubo e o app seria melhor se ajeita-se esse caso #### Reasons for switching to Uber Freight Muito melhor., mas facil e pratico de usar e não tenho dor de cabeça. --- ### Nyc - Overall rating: 4/5 - Reviewer: Muhammad I. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Because it is esy use and helpful and good #### Cons It is clear and easy service and best quality --- ### Agility and Convenience - Overall rating: 4/5 - Reviewer: Jairo M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I used to spend an average of 45 minutes to pick up and drop off some packages, and this application makes me send packages from the comfort of my living room, and they arrive in 15 minutes, that is, more convenience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros it saves me time, I send packages almost daily, in my city the traffic is intense so this service speeds up my work #### Cons sometimes I get a little confused following the gps ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/uber-freight-profile/reviews/?page=2) --- Uber Freight Reviews, Pros and Cons - 2026 Software Advice