URBANTZ

RATING:

4.3

(28)

About URBANTZ

Urbantz is a powerful, easily configurable last mile delivery management platform for enterprises. Our happy customers include Bosch, Carrefour, FM Logistic, Siemens, Westwing, Home24, Postnord, Marley Spoon, England's National Health Service, and many more. We help the largest retail and logistics brands deliver more by making it easy to rapidly scale their delivery networks and provide richer recipient experiences - empowering them with full visibility and control across their fleets and carriers. Urbantz brings a range of benefits, including: DELIVERY MANAGEMENT - Dynamic route planning: Smartly plan and dispatch deliveries and collections across your fleets and carriers. With our AI-powered dynamic route planner, it’s never been simpler to add your own business...
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URBANTZ Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for URBANTZ

1 - 5 of 28 Reviews

Frederic

Retail, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Frederic H. Review

Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious.

PROS

Intuitive and pleasant user interface Quick integration with flexible APIs

CONS

APIs could still be improved on some features

Reason for choosing URBANTZ

Functional scope and relational feeling

Vendor Response

Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform. Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team! All the best Urbantz team

Replied October 2021

Jonas

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Flexible and quick round processing

Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz

PROS

Quick creation and calculation of rounds

CONS

Needs a lot of refreshing and updates. Every now and then the system falls out.

Reason for choosing URBANTZ

More flexible, faster.

Vendor Response

Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated.

Replied October 2022

Kjell

Logistics and Supply Chain, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2022

Urbantz, Easy to use in last mile

easy to use for dispatch and planning, userfriendly for drivers

PROS

Dashboard overview is clear , driver app is usage friendly

CONS

task view max 1 week view export max 1 month not working well in Edge

Vendor Response

Thanks for your feedback, we're glad your team finds it easy to use for last mile management. Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc. All the best.

Replied October 2022

Eduardo

Verified reviewer

Management Consulting, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

Superior standard features and high speed of implementation

Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs. People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution.

PROS

It really works according to product specifications and features published in the website. Standard features are superior to competitors' offering. Product is in constant evolution. A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades. Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version. Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live.

CONS

Product cost is high. Communication & support could be easily improved.

Vendor Response

Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems. Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features. All the best, Urbantz team

Replied November 2021

Anthony

Logistics and Supply Chain, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Urbantz - Easypost

PROS

- Optimisation of routes - Statistics about performances - Live tracking of drivers - ease of use of the application

CONS

- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company

Vendor Response

Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case!

Replied October 2022