Verizon Expressfleet Software


 

Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available, Networkfleet can help track maintenance, organize fleet vehicles, and more.

For fleet maintenance, Verizon Networkfleet syncs directly with the vehicle’s main computer, allowing it to pull data related to mileage, fuel use, routine maintenance emissions, and a wide array of other reporting to understand overall vehicle health. Business owners can easily use the system to see the location of each member of their fleet in real-time, as well as view the condition of the vehicle and the current speed. Organizations can track vehicle and driver performance over a dedicated period of time with data stored for up to a year.

Support is available via phone and email during business hours on weekdays.

 

 
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of Verizon Expressfleet

 

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Software Advice Reviews (10)
More Reviews (11)

Showing 1-10 of 10

Pat from BarVision
Specialty: High Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Verizon Fleet is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and the affordability based on what I gained in return. The people at Verizon were Excellent to work with and help me roll this solution out.

Review Source
 
 

Christopher from RCS Transfer
Specialty: Transportation Equipment
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

DO NOT USE THIS PRODUCT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Purchased product and they sent me a self-install kit for my 2008 Peterbilt. Harness was incorrect and was rugged into the truck. In order for a mechanic to hook the diagnostic computer up, he could not plug into Fleetnetwork harness. Had to take the dash apart. I told customer service and they forwarded me to their hardware division. They told me I was incorrect and that the harness was the correct one for my truck. When I tried canceling the service because it didn't work I was charged an early cancellation fee.

Review Source
 
 

Derek from Corridor Medical Services
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great GPS tracking solutions for fleet based businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

HIghly recommended product from a strong name in the industry.

Pros

Plug and play hardware. Affordable price and easy to manage administration. Reporting and maintenance records make this product useful to many company departments.

Cons

When cell data goes down, service can be interrupted. Setup can take some time but that's typical with any new software.

 
 

Larry from United Bags
Specialty: Apparel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

It is always slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a huge fan of Verizon's. I really do not have much more to say about that .

Pros

It was already loaded on the phone for me. The apps have not changed much over the years son it is very familair

Cons

It is traditionally very slow. It is a little outdated. Hard to navigate through as well .

 
 

Jim from Airflow Experts, Inc
Specialty: Plumbing & HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Worse

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NO Customer Service. We were guaranteed 24 hour callback, but they never call back! Software is user unfriendly! Menu system is not at all intuitive. Cell phone App either crashes or tells me that my Vehicles and Assets cannot be found. Will not save my password, so I have to login every time I use it. Paying for premium package, and it is not as good as discount system that you get from AMAZON. Cannot be used with aftermarket alarm systems. Now I am tied into a 3 year contract and the product is useless.

Pros

Nothing!

Cons

No Customer Service!
Terrible software and application.

Advice to Others

Get something else.

 
 

EVAN from Fire Pros Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

GPS Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use this in our 60+ service vans on the road, as well as our company cars. It works well and the settings can be tailored to your needs. It can be set up to send out a text alert when you are speeding or too much idle. The app makes it easier to see where your coworkers are so in the case of emergencies or checking ETA's.

Pros

The app, visibility of where your fleet is for dispatch

Cons

Make sure you set the speed cap to something that is feasible to driving. For ex: 80mph on the highway will generate a lot of text messages or emails of speeding, but setting the cap at 82mph will alleviate that.

Advice to Others

Make the switch if your company provider would be Verizon.

 
 

John from MSS Inc
Specialty: Transportation Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Terrible Map

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They were doing ok before a little overpriced GPS system but it was OK after they change the map from Tom Tom to Mapquest it's really the worse thing ever happened you will have the hard time getting satellite image on your vehicle and the map looks like shit. It looks like it's designed for 5 years old kids to play just not worth it. I wish didn't have the contract so I can sign with another company.

Pros

The Roadside assistance is worth it

Cons

The Map is not good

Advice to Others

If they keep the Map Quest look for another GPS company.

 
 

David from CMC Concrete
Specialty: Stone / Concrete

January 2016

January 2016

Terrible Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

When it is working it tracks the vehicles well. Additionally the roadside service is a nice feature.

Likes Least

Customer service sucks. Very hard to get someone on the phone.

Recommendations

Go with another company that has better customer service. Eventually something will break and when it does your frustration will be magnified by your inability to reach a human.

 
 

Rick from Hoodz franchisee
Specialty: Restaurant Equipment & Supplies

November 2015

November 2015

Nothing but aggravation and headaches.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing! For five years the service was everything that you would expect, then Verizon took over the company.

Likes Least

Customer service is terrible. No internal communications inside the company. Everyone contradicts each other.

Recommendations

Try fleetmatics. Our vehicle drops off the map on a regular basis and is difficult to track.

 
 

Judi from E rodgers Transport
Specialty: Transportation Equipment

September 2015

September 2015

Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is GREAT! Not one complaint. Would and have recommended to others. However, the customer service depart is terrible. Wait times are ridiculous! No one seems to know what they're doing.

Likes Least

CUSTOMER SERVICE. Worst people I have ever dealt with. Wait times exceed longer than 15 mins. No one knows what they are doing or talking about.

Recommendations

None! Software is perfect. Top Notch! Customer service is HORRIBLE!!!

 
 
 
Showing 1-11 of 11

Jamaal from Brick Bodies Fitness Services, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Use products for cell phone coverage. And tracking bill.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pro are great service no matter where I am in the state of Maryland. Easy to stay in communication with my family.

Cons

Cons are can be a little expensive. Even for trusted long term customers. Would help to have discount for loyal customers.

Review Source: Capterra
 

Ademilson from Transportation

April 2017

April 2017

The worse Service ever and nobody calls you Back. Dont waist your money also its a 3 year contract,,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It Does track some times
But when you need to call them nobody answers the phone , when you leave a message nobody
calls you back.
never never,
dont waist you time and you must sign a 3 years contract.

Pros

Mobile app Sucks

Cons

Customer Service Sucks

Advice to Others

Dont buy it ....

Review Source: Capterra
 

cliff from Turtle Trucking LLC

January 2017

January 2017

Good program overall, lack of comparability is annoying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program is good, it is easy to use, the customer service is terriable the holds time are stupid long, have to call mulipal times and that is if someone answers the phone. and the new thing is that with these new semi you cannot use the gps receivers so the program is useless for those trucks

Pros

tracking seems good, being able to switch to a google earth view is nice sometimes,

Cons

seems like we have to have alot of the gps boxes replaced and the lack of connectivity for the new trucks is just stupid. they told us they would have connection in Nov it is now the end of Jan and still nothing

Advice to Others

do not fall for the universal harness nonsense they try to push when you call it doesnt work without having to cut wires in the vehicle and voiding your warranty

Review Source: Capterra
 

Patrick from Dallas Glass

January 2017

January 2017

Good product for the right use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Verizon's Networkfleet in our company vehicles since 2015.

Pros - The live tracking function works really well. We can know at any time where a vehicle is located or traveling. The email alerts for odd hours, speeding, etc...are also very good.

Con - Setting up alerts and geofences isn't intuitive. Also, the reporting features are often challenging and somewhat limited.

For the right use, this tool can be an asset. However, it takes some time to get setup and it takes someone to manage it.

Review Source: Capterra
 

Audra from McDonald Plumbing Heating & Air Conditioning Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy To Track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has been a godsend when we need to verify where a technician has been, how long they were at a customer's etc. It even alerted us with a loss of power when a parked vehicle had the battery stolen!

Pros

I love that all I had to do was log in and wonder around - Tech support was great, had us up and running in just a few clicks! It's easy to set up drivers, vehicles, and users.

Cons

It does not appear that I can take a vehicle out of service - not that I have called tech support yet!

Review Source: Capterra
 

Jc from Verizon

October 2016

October 2016

Network fleet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greater I
Product and solution will considr to be the best , please provide more info. Curious to your pt

Review Source: Capterra
 

Kelsey from Scotty's Heating and Air Conditioning

October 2016

October 2016

Has potential but difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we purchased this prouct, we were told we could use the mapping features to map out future dates for dispatching purposes. When we got it all set up no one at customer service seemed to know what we were talking about or even offered to help.

Review Source: Capterra
 

Thom from .
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Not worth the issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Took 2.5 weeks to get install date, 3.5 to get installed, after 4.5 had to install the rest and input units into website ourselves. Driver ID is spotty at best and Driver/Manager apps not working as promised.

Pros

Map works, GPS tracking works.

Cons

Scheduling can only be done from manager app and does not have app't time/completed time capabilities. Driver ID program is unreliable. Promised communication through tablets which is not actually available. Apps crash randomly. Information that should be private is shared to all drivers. Communications with sales executive is almost nil. After 7 weeks, the only part that works from the whole package is the GPS tracking.

Advice to Others

Until they get it working as promised, get nothing more than the GPS tracking. I chose "Daily" as the answer for "How frequently do you use this software" as I am on the phone daily with Networkfleet and Verizon Wireless trying to get this to some semblance of what was promised without any solution in sight.

Review Source: Capterra
 

Erick from Voyager Trucking

May 2015

May 2015

Great GPS-Accurate and Efficient

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this GPS with my company now for some time. So far the site has only been down once. I was interested in importing the data to an excel spread sheet using real time streaming, apparently this is not possible. Something to look forward too in the future I hope.

Review Source: Capterra

  Response: Verizon Networkfleet, Verizon Networkfleet

Date: May 2015

May 2015

 

Thank you for your review Erick! This is Ryan with Verizon Networkfleet. We truly appreciate your feedback and continuously work on advancing the features and functionality of our fleet management solutions. We're glad to hear that you have enjoyed our services!

I'll relay your feedback to the engineers and development team.

All the best,
Ryan with Verizon Networkfleet

 

Sam from Transport

September 2014

September 2014

Great product. Helpful salesman.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I spoke with Nick from verizon networkfleet and he helped a lot in explaining which type of gps solution would best for my business.

Review Source: Capterra
 

Ernie from Gold Star Plumbing Service Inc.

April 2014

April 2014

President

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The technology of tracking vehicles is great. I have noticed that the site has been down several times this month. I hope it keeps improving.

Review Source: Capterra

  Response: Verizon Networkfleet, Verizon Networkfleet

Date: April 2014

April 2014

 

Thanks for your review Mr. Ramirez. This is Ryan from Verizon Networkfleet. So glad that you are finding that our fleet management solutions are ¿great.¿

The dashboard issues you mentioned are extremely rare but we have taken note and as always we are working to improve the client experience and dependability that you expect.

Let us know if there is anything else we can be of assistance on. Again, we greatly appreciate and value the input you submitted.