Overall, very pleased with WorkWave

GPS tracking and the ability for our customers to acknowledge delivery using the app.

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Frustrating and disappointing with no improvements in sight.

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Awesome! It's exactly what we need. It could use a little more on the GPS reporting side

The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

I love how you are able to integrate both the tracking and the orders and POD all in one software.

I am still trying to figure out how to put together the maintenance plans.

I definitely recommend

Routing is great. It was easily integrated with our Magento 2 store.

GPS does not work for our country. I don't have the maintenance plan program for our fleet

The on-boarding team and support have been great and helped us get ramped up fast.

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

The initial learning curve takes a little time because the tool is so feature rich.

It has been a great improvement to our daily operation.

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Would be great to have text notifications included with basic service and not an add on service.

Enjoy working with WorkWave and developing the use of it and seeing how it can help our processes further

Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

The biggest draw back is as updates come out there is always a new glitch/issue to fix

Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.

It is easy to use, read and the functionality is good. wide range of different uses.

it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?

It has been very good. If there are issues I can message and the replies are in good time frame.

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Usability is good, routing is easy to learn .

I don't like the idea of this product not functioning when it is open with other tabs in google chrome. I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Great experience with work wave maintains resources that help manager a small to medium size service business.

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

expensive for user license and being tied into their processor is very costly.

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

From my experience using workware, there's no cons

I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster. The answers are usually simple and direct to the point. It is a quick way to research and find a solution on my own.

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok

control of probably every aspect of day to day transport/delivery business

not sure is there anything that i dont like.

The experience has been horrible, we've been given misinformation and our account rep [SENSITIVE CONTENT HIDDEN] could care less about us or anyone else as a customer, we definitely regret referring customers to Work Wave now

The ease of migration from Service CEO to this product

The product is complicated to use, search features are limited, and many lists don't even return basic results.

I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

The most helpful and cost saving is that WW saves me 8 + hours each and every week I use it

1. It saves e 8 to 10 hours every week. 2. the roughing is very easy and allows me to make changes when i need 3. down load direct to my GPS phone

1. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

At this moment, we are just getting up and using WWRM. Everything is just basic planning and execution, but later we expect to get more out of this.

The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

There isn't anything that jumps out as something not liked.

Easy to use, works well.

It's got everything you need on the app and the website to make sure your routes are planned and any changes are easily made making reroutes simple.

Price. Competitors had similar features, albeit more difficult to use in some cases. Ultimately for what we needed, the price was the determining factor by around 25% per vehicle.