WEBFLEET is a cloud-based fleet management solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance.
WEBFLEET allows users to track the locations of all of their vehicles. Vehicles and their locations are viewable in real-time, on street-level maps on a mobile device. It lets users decide which employees, clients, subcontractors and partners have access to individual vehicle or vehicle group information.
WEBFLEET tracks when drivers begin work, when they take breaks and when they finish jobs. Driver mileage can be tracked by day, week, month or year. Driving time can be logged as either billable time or waiting time, depending on whether businesses are in the service sector or the transport sector.
WEBFLEET is priced per user per month. Mobile apps are available for Android and iOS. It is offered worldwide. Support is offered via knowledge base and phone.
Roselie from Abuelito Cheese, Inc.
Specialty: Delivery service
Employees number: 11-50 employees
Very professional, prices are very reasonable and if you need any assistance with the system you are working with there is always someone ready to help you out.
If you purchase the GPS tracking system there is only a 1 year warranty, it should be longer period for warranty
David from Merrill's Auto Body & Towing
Amazing & user friendly all around! A necessity for any transport related business!
The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!
Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!
Response: TomTom Telematics, TomTom Telematics
Date: June 2018
Thank you for sharing your experience we love to hear from our customers!
Austen from Logan's Logs
Good system when it works, but when it goes wrong, you have to pay to fix TomTomTelematics devices that are rented from them?
No back up. if anything goes wrong you are on your own, I have only had a problem with 1 unit out of 4 so far, 2 people at TomTom customer support said we have to pay to fix the issue although we rent the units?
Don't think so!!
Have just cancelled the 4 units, not clever Tom Tom!!!
Courtney from JLBJ Septic
Employees number: 11-50 employees
It is very easy for my non tech savvy drivers to use. The directions are typically fairly accurate.
The only think that I would change is how they update. Bringing in the 6 or 7 that we use and updating them 1 by 1 on my computer can be challenging.
Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.
Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.
Chris from L & O Meats Ltd
Your service is rubbish and dishonest. You take money from this company every month and we cannot use the service, do not have a contact point and any attempt to get this sorted out is useless. Your accounts just keep taking money even though they know we cannot access the service & do not have any use whatsoever from the setup. I would not recommend anyone to use you because you are just rubbish. I really wish this could be seen by anyone even thinking of going with you but of course, it won't be. you will look and that will be that. You are a dishonest company and you take money under false pretense. I wish we had never got involved with you I am disgusted every time your invoice drops on the mat it makes me madder every time I see it.
I don't like anything about your set up
I don't like anything about your setup
to anyone thinking of using you please don't
Response: TomTom Telematics, TomTom Telematics
Date: August 2017
Thanks for the review Ellen! As you are still learning please let our support team or account manager know if you have any questions and we'd be happy help!
Luke from HVAC in Maryland
Employees number: 11-50 employees
Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.
Driver safety info.
Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.
Shop around. There is a lengthy contract with specific cancellation policies. Any contract with such specific requirements for getting out of it really should give you pause. There are better products out there that are easier to use and setup. Tom Tom should really allow custom report dates. Our work week does not begin on Sunday.
Ethan from Omadi, Inc
I love that with TomTom you can replay the route of several vehicles at once. Great people to work with!
paul from auto collision towing
had an older tracking system that had problems,tom tom and on point got us up and running and we cant do without it.anyone in the tow business really should look at this system,texting and talking on the phone are a bad idea and this solves both those problems,also the navigation and dispatching saves a ton of time and fuel.everyone at tom tom and onpoint are helpful and easy to reach.with my old system you were very lucky to get a call back at all!best money i,ve spent on a system ever!
Michael from Fulton Services
We just switched the entire fleet to the TomTom Webfeet solution. It integrates with our dispatching software and tracks our maintenance. Our previous solution did not track maintenance and it was a constant battle to keep the trucks on schedule. We no longer have that problem. The people are fantastic to work with! This was certainly the right decision for our business.
Mike from Folsom Lake Towing
My drivers complained that the TomTom¿s were stupid! Since then, drivers gave it a try and they love them! Easy to use and very accurate. Easy to dispatch calls and get to the calls quicker. Thank you for a great product to help save us time and money!
Albert from Leesel Transportation Corp.
This performs well, does what it's supposed to. Tracks very well with time and distance. It shows on an overhead map (adjustable to satellite image with Google Earth and real time traffic) the exact path the vehicle took with time and speed, showing where it went, how long it stopped, when it took off again.
Heidi from Real Computer Solutions, Inc.
Very happy with our Web-fleet services. Love the features and set up options. DC Metro area means up to the minute traffic flow is a must have. Notifications let me know we are on track with appointments and our customers are taken care of. Our representative and customer service department is always very responsive, helpful and has everything under control.
Mike from AM/PM DOOR INC.
The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive.
We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.
Adam from RJK Gardens, Inc.
Customer service is excellent. Any issues we've had, they have been right on top of it. The GPS has become an integral tool in managing time in our company.
Lesley from Ken Neyer Plumbing, Inc.
WEBFLEET is very user friendly! We can keep track of our equipment and are able to dispatch our service technicians efficiently! It also has the capability of setting up notifications when maintenance needs to be done. This system beats out the others that I have seen and used.
Don from Troy Auto Care
I use to have Tele Trac and I was extreamly disappointed with the system and the customer service, I went to the Las Vegas Tow Show I attended a class put on by Tom Tom the Towing Rep is Ty Lambert after seeing his demo and what Tom Tom has to offer I was sold!! I ordered my units from Linc Track, The units were very easy to install and the system is awesome, The alerts the real time tracking, the sending calls to my drivers, tracking of idle time, pto tracking, and much more. Anyone in the Tow Business need's this system......... It's worth the investment
Marc from Capitol Waste Services Inc.
Works much better than our previous tracking provider. Location updates are quick and accurate. Customer support has been great. Iphone and Ipad app comes in handy when on the road looking to locate our vehicles. Anyone looking for a tracking solution should take a look at the Webfleet product.
Stephen from Towne Park Transportation
We have been using Tom Tom for over a year now and WE LOVE IT! When we need to use rentals to supplement our fleet, we have units that plug directly into the outlets in the vehicle and we can manage and dispatch our fleet properly. The maintenance features allow us to keep us up to date with all preventive maintenance issues. The tracking allows us to direct drivers to certain hard to get to locations in real time. I highly recommend this product to everyone.
Marlo from Liberty Ride LLC
As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!
Ken from Mallick Plumbing & Heating Inc
we want to provide our team with easy to use solutions and the Tom Tom does exactly that. the units are rugged enough to handle our construction environment.